Developing Health & Independence

Job title: Housing Officer Contract: Permanent Salary: Up to £30,000 per annum The Role DHI is currently recruiting full time Housing Officers to join our Home Turf Lettings Team and manage a portfolio of tenancies and properties. Home Turf Lettings is an award-winning not-for-profit social enterprise that specialises in letting private rented accommodation to tenants on low incomes and in housing need, including those who have been homeless or are threatened with homelessness. Working across the South Gloucestershire, Bristol and Bath & Northeast Somerset areas, Home Turf Lettings provides landlords with a comprehensive and professional lettings and property management service and residents with an effective and supportive housing management service You will be joining an experienced team of property and housing management professionals that work hard to support each other, and to deliver an exceptional service to our tenants and landlords A Driving licence with access to a vehicle and the willingness to use it for work travel is essential. About You You will have a background in property or housing management, ideally with knowledge of taking housing cases through the court system. You will be resilient, compassionate and supportive, with good organisational and problem-solving skills. If this is you and you would like to work for an award-winning social inclusion charity, then we would love to hear from you. Our Values How we do things is as important as what we do and our values inform our whole approach to our work and staff. Our values are: Stimulation, self- direction, flexibility and zest for life. What We Offer We offer a variety of training to enable the successful candidate to develop and thrive within this role including within motivational interviewing techniques, professional boundaries and housing. As an employee of DHI, you will have also access to our Employee Assistance Programme, our Cycle Scheme, up to 31 days paid leave (service-related), company pension scheme and Charity Worker Discounts. How to Apply To apply for this role please head to the DHI jobs page and fill in an application form by 5pm Friday the 20th of March. Responsibilities Manage a property portfolio with the support of the Team Manager. Serve as main point of contact for tenants, landlords, and representatives. Manage new tenant applications and referrals, fostering partnerships with agencies. Conduct pre-tenancy checks, lease signings, and manage deposits. Conduct regular property and welfare visits, supporting tenant settlement. Ensure compliance with tenancy agreements and leases. Manage rent arrears and provide support to vulnerable tenants using a person-centered approach. Report maintenance issues and ensure timely resolution. Conduct fire alarm and emergency light tests, maintain records. Expedite property turnover for vacant units. Maintain accurate records of all work. Provide feedback to management, including reports on key metrics. Report concerns promptly to Service Manager. Adhere to relevant legislation and organisational policies. Adhere to all relevant legislation and organisational policies and procedures at all times. Compliance Understand and adhere to all DHI's policies and procedures as well as good practice guidelines, legal and regulatory requirements. Other This job description contains only the main accountabilities relating to the post and does not describe in detail all the duties required to carry out the role. The post holder will be expected to undertake any other duties reasonably requested by their manager and commensurate with the expectations of the role. Skills, Knowledge, Experience, and Behaviours The most important quality to succeed in this role will be your positive attitude, resilience, and enthusiasm for the work of DHI and your team. Essential Criteria: It is also essential that you can demonstrate: Behaviours Belief in and willingness to model DHI values in behaviours, as described in the Behaviour Framework (attached). Skills and Qualifications Excellent communication skills, written and verbal. Proven ability to build effective relationships and experience of liaising with a variety of stakeholders in order to achieve successful outcomes. MS Office experience, bespoke software packages. Experience or demonstrable behaviours which show an ability to deal with challenging behaviours and conflict resolution. Experience or demonstrable behaviours which show an ability to positively motivate tenants in sustaining their tenancy. An understanding of a variety of legislation including The Consumer Protection from Unfair Trading Regulations 2008 (CPRs), The Deregulation Act 2015, Immigration Act 2014 and Protection from Eviction Act 1977. Knowledge of Housing Maintenance, ability to identify basic maintenance issues and describe the type of work needed. Health and Safety requirements in respect of property and tenancy management. Excellent planning, time management and organisation skills. Self-motivated, with the ability to manage own workload and varied priorities through to conclusion. Person centred approach to working with our diverse tenants. Shows positivity, enthusiasm, optimism, resilience and copes under pressure Flexible, proactive and able to respond to changing operational demands Desirable Criteria: It is desirable that you can demonstrate: Experience Experience of working within a Property Maintenance role. Experience of working within a social housing environment. Holder of the Level 3 Award in Residential Lettings and Property Management, or working towards. Knowledge of housing and welfare benefits. A good awareness of the effects of homelessness and the challenges vulnerable people on low incomes face in being able to successfully sustain a tenancy. Understanding the role and importance of social housing. Experience of working with vulnerable people All the above skills, knowledge, experience, and behaviours will be tested at application and interview.