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Supervisor - Dumdum Donutterie - Wembley, London We're Hiring! Join the Dumdum Donutterie Family Exciting news - Dumdum Donutterie is opening soon at Wembley We're looking for a passionate and experienced Supervisor with a background in hospitality to work with our amazing new team. If you've got a love for great coffee, artisan doughnuts, and creating memorable customer experiences, we'd love to hear from you! Locations: Wembley, London Role: Supervisor ️ Experience: Hospitality sector in Supervision / Management About Dum Dum Donutterie Dum Dum Donutterie is a proudly British, family-owned artisan brand dedicated to creating and innovating unique handmade donuts that blend craft bakery and fine patisserie. Founded by Paul Hurley - "The Donut Guy", Dum Dums has been crafting its signature baked (not fried) donuts since 1997. Our team of chefs use the finest natural ingredients and our exclusive donutterie baking process to make what many call "the best donuts in the world." As we grow, we're building an energetic team of passionate individuals who want more than just a job - a place to learn, grow, and build a career in artisan bakery retail. Overview As a Supervisor, you'll play a key role in supporting the Store Manager and ensuring the smooth, daily running of our Wembley store. You'll be hands-on - leading by example, maintaining high standards of service, and creating a positive, motivating atmosphere for the team. You'll help drive store performance, ensure operational excellence, and make every customer's visit to Dum Dums a delicious experience. Duties 1. Supervise and motivate Lead and motivate the team during your shifts to deliver excellent service 2. Support the Store Manager in daily operations, from opening to close. 3. Manage tills, stock, and display areas are well managed and presentable. 4. Ensure stock accuracy and minimal wastage. 5. Handle customer enquiries and resolve any issues professionally. 6. Maintain product presentation and cleanliness in line with brand standards. 7. Train and support new team members to uphold brand standards. 8. Step into managerial responsibilities in the Store Manager's absence. 9. Maintain cleanliness, food safety, and operational compliance at all times. What We're Looking For 1. Previous experience in supervisory or team-leader roles within food service or retail (bakery, coffee shop, or quick-service environment preferred). 2. Positive, proactive, and confident communicator. 3. Able to multitask, prioritise, and thrive under pressure. 4. Reliable, flexible, and committed to excellent customer service. 5. A genuine interest in artisan bakery, coffee, and food culture. DUMDUM DONUTTERIE is proud to be an equal opportunity employer. We value diversity and are dedicated to fostering an inclusive workplace for every team member. Location: Unit 18, Wembley Park Blvd, Wembley Park, Wembley HA9 0TG Job Type: Full-Time (30-40 hours) Pay: £12.50 - £12.70 per hour (Competitive, based on experience) Schedule: 7-day availability (Mon-Sun), flexible rota Benefits 1. Staff discount on all Dum Dum Donutterie products. 2. Opportunity to grow into management role as we expand. 3. Friendly, fun, and creative working environment. 4. Excellent transport links (Wembley Park) Experience Store Supervisor: 1 year (required) Why Join Us? At Dum Dums, we're not just selling donuts - we're creating little moments of happiness every day. If you love people, teamwork, and freshly baked donuts, you'll fit right in with our family-run, artisan brand. Apply today and become part of the Dum Dums story.