Hays - Housing Ombudsman Service

The Housing Ombudsman Service provides independent, impartial and fair dispute resolution for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents' lives and landlords' services. Digital, Data & Technology at The Housing Ombudsman Service is on an exciting journey, laying the foundations for a digital transformation that will enhance how we deliver fairness and accountability across the housing sector. We're building smarter systems, harnessing data, and creating tools that enable our people to resolve disputes efficiently and transparently. As ICT Solutions Officer , you will play a vital role within the Corporate Information & Governance function, supporting the delivery of innovative ICT, data, and AI-enabled solutions. Working closely with the ICT Solutions Manager, Senior Solutions Officer, and Data Architect, you will assist with system administration, data management, user support, and documentation to ensure the smooth running of ICT services and projects. You will help maintain and improve our technology landscape, support the rollout of new tools, and contribute to the ongoing digital transformation of the organisation. This is an 18-month fixed term contract. Primary responsibilities include: Support and troubleshoot ICT systems and applications. Assist with rollout and user support for new software and tools. Maintain data quality and system documentation. Contribute to ICT projects and procurement processes. Ensure compliance and gather user feedback for improvements. Experience: Hands-on experience with supporting Microsoft technologies such as PowerBI, SharePoint, and Office 365. Experience handling IT troubleshooting and providing customer support. Familiarity with ICT security practices, data protection, and compliance requirements. Proven ability to prioritise and organise a large, complex, and busy workload. Strong communication, problem-solving, and stakeholder engagement skills. We offer: A salary of £42,935 per annum 25 days paid holiday (rising with service), plus Christmas closure days and public holidays Remote working with offices available in London & Flexitime working scheme Opportunity to join the Local Government pension scheme Enhanced Maternity/Paternity and Adoption leave HAYS has been retained by Housing Ombudsman Service to manage the search and recruitment for this role. For more information on this exciting opportunity at Housing Ombudsman Service , please visit the dedicated microsite

The Housing Ombudsman Service provides independent, impartial and fair dispute resolution for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents' lives and landlords' services. Digital, Data & Technology at The Housing Ombudsman Service is on an exciting journey, laying the foundations for a digital transformation that will enhance how we deliver fairness and accountability across the housing sector. We're building smarter systems, harnessing data, and creating tools that enable our people to resolve disputes efficiently and transparently. As a Data Architect , you will be responsible for designing, implementing, and maintaining the organisation's data architecture to enable secure, efficient, and scalable access to information. Reporting to the ICT Solutions Manager, you will lead the creation of a centralised data lake to optimise Power BI enquiries and design a SharePoint file management structure that aligns with organisational needs. You will work closely with colleagues in Information Governance, Data Analytics and Reporting, and other business stakeholders to ensure that data assets are well-structured, integrated, and governed to support decision-making, compliance, and digital transformation initiatives. This is an 18-month fixed term contract. Primary responsibilities include: Design and implement a secure, scalable enterprise data architecture and data lake. Develop data models, integration pipelines, and SharePoint file structures. Ensure data governance, quality, and compliance. Collaborate with internal teams and vendors to deliver data solutions. Document and improve data workflows and processes. Experience: Experience in data architecture, including building cloud-based data lakes, implementing ETL processes and API-based integrations. Expertise in Power BI, analytics, and SharePoint content management. Knowledge of data governance, security, and compliance standards. Excellent communication and stakeholder engagement skills. Ability to manage complex workloads and drive improvements. We offer: A salary of £53,948 per annum 25 days paid holiday (rising with service), plus Christmas closure days and public holidays Remote working with offices available in London & Flexitime working scheme Opportunity to join the Local Government pension scheme Enhanced Maternity/Paternity and Adoption leave HAYS has been retained by Housing Ombudsman Service to manage the search and recruitment for this role. For more information on this exciting opportunity at Housing Ombudsman Service , please visit the dedicated microsite