Starfish People

Our client is an established and thriving business in the heart of Portsmouth. A leading property services company, with a long-standing reputation for excellence in residential and mixed-use estate management, they work with Freeholders, Resident Management Companies (RMCs), and Right to Manage (RTM) clients to deliver a professional, reliable and personable service. Due to significant growth they are looking for a service focused Property Manager to join their team. What are we looking for? The Property Manager should have experience in residential block management and want to take the next step in their career with a supportive and knowledgeable team. This is a fantastic opportunity to build skills and grow your career. It s a varied, hands-on role managing a portfolio of properties, liaising directly with clients, contractors, leaseholders, and colleagues across the business. You ll be responsible for all aspects of day-to-day management, from site inspections and maintenance planning to financial oversight and resident engagement. The role has core hours of Monday to Friday, 9:00 am 5:00 pm (35 hours per week), however flexibility is essential, as some meetings with clients or residents may take place in the evening. As a Property Manager, what will you be doing? Providing a professional, responsive service to landlords, leaseholders, and resident groups, fostering a strong culture of customer care. Preparing and issuing service charge budgets, reviewing draft accounts, and liaising with the accounts team to ensure financial transparency and accuracy. Conducting regular and emergency inspections, preparing reports, diagnosing basic defects, and organising appropriate remedial works or specialist investigations. Overseeing health and safety compliance, including arranging fire risk assessments and ensuring timely completion of any required actions. Specifying, tendering, and appointing contractors for cyclical maintenance and service agreements; managing delivery of major works in line with Section 20 legislation in collaboration with surveyors and the Major Works Co-ordinator. Interpreting and enforcing lease covenants, supporting leaseholder queries, and issuing licences for alterations in line with client instructions. Attending AGMs, residents meetings, and client consultations, providing regular updates and detailed progress reports to the Head of Department. Developing long-term maintenance plans and identifying capital expenditure requirements, with support from surveyors where needed. Supporting administrators with leaseholder queries and acting as line manager for on-site caretakers and scheme managers. Identifying opportunities to cross-sell company services, support new business acquisition, and contribute to departmental income generation. Providing accurate pre-contract management details to support legal enquiries and maintaining up-to-date records across systems. What we re looking for: A strong track record in managing leasehold residential and mixed-use properties, with a hands-on approach to both day-to-day operations and long-term planning. A commitment to excellent client service, with the ability to build rapport and manage relationships across leaseholders, freeholders, and contractors. A good understanding of building construction, repair techniques, and cyclical maintenance practices. Familiarity with relevant legislation, including the Landlord and Tenant Acts (1985 & 1987) and the Commonhold and Leasehold Reform Act 2002 (CALRA). Clear, confident written and verbal communication, with a professional telephone manner and the ability to communicate effectively at all levels. Comfortable using Microsoft Office (particularly Excel and Word), email, and property management systems such as QUBE. Able to read, interpret, and apply lease clauses, particularly those related to repair and maintenance responsibilities. A collaborative attitude and willingness to support colleagues across departments. IRPM qualified or working towards qualification, with a willingness to continue professional training and development. Why join us? A supportive team with an open, collaborative working culture Real opportunity to make your mark and contribute to business growth IRPM support and continuous professional development A varied and interesting portfolio in locations in and around Portsmouth Regular team meetings, open communication, and a strong sense of purpose Interested? If you re a Property Manager looking to join a company where your work is valued, your knowledge is respected, and your progression is supported, apply now with your CV and a short cover letter.