KBO Fire & Security

Service Desk Coordinator Job Overview: We are seeking a highly organised and proactive Service Desk Coordinator to join our friendly and supportive team. This is a key role within the business, supporting and managing our fast paced service desk operations and ensuring a smooth, efficient service for both clients and engineers. Service Desk Coordinator Key Responsibilities: Acting as the first point of contact for clients Scheduling maintenance visit requests Coordinating the dispatch of service engineers Supporting the daily diary and ensuring it is managed effectively and logistically Ensuring timely, professional and clear communication with customers Scheduling quoted works Scheduling revisits and fault call-outs Closing jobs accurately and in a timely manner Providing ongoing support to engineers Ensuring equipment and materials are ordered and allocated to jobs Service Desk Coordinator Work Schedule: The Service Desk Coordinator role is a full-time, office-based position in Camberley. Monday Friday (excluding Bank Holidays) 08 00 Service Desk Coordinator Benefits: 20 leave days per annum increasing with service (Excluding Bank Holidays) Additional day off for your Birthday Free gym membership Company events Free parking Workplace Pension Scheme