Swap
London About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin protecting decisions with real time data and capability. Our products span cross border, tax, returns, demand planning, and our next generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. About this Role We are seeking a Partner Manager to join our expanding team and play a pivotal role in driving revenue growth and strengthening strategic partnerships with key partners. This position focuses on building impactful relationships, executing joint go to market (GTM) strategies, and ensuring measurable success for both the company and its partners. The Partner Manager will collaborate closely with internal teams across sales, marketing, and product to deliver value to partners and drive market share growth in the eCommerce landscape. This role is ideal for someone ready to join a growing team with opportunities to grow with Swap as we undergo a very exciting growth journey. The ideal candidate comes with a proven track record in partnerships and who thrives in a startup environment and is passionate about transforming e commerce through cutting edge technology. Responsibilities Plan and execute joint Go-to-Market initiatives alongside partners to drive partner sourced revenue growth. Own your portfolio to drive pipeline growth and meet booking targets directly tied to partnerships. Collaborate with partners on joint sales efforts, including co selling, lead generation, and pipeline acceleration. Partner Enablement & Advocacy Support internal sales teams in articulating the value of partnerships, advocating for partner solutions and services. Establish and align with key partners for ongoing learning and enablement opportunities to ensure Swap's product and roadmap is driving value for shared clients. Track and monitor sales performance metrics tied to partnerships, ensuring alignment with revenue goals. Build and maintain trusted, revenue focused relationships with key partners, serving as the primary point of contact for all GTM activities. Partner Relationship Management Conduct regular business reviews with partners to assess performance, identify new opportunities, and resolve challenges being faced. Advocate for partners internally, ensuring their needs are addressed across product, marketing, and sales teams. Marketing Collaboration & Demand Generation Align closely with Swap and our partners' marketing teams to co develop and execute joint demand generation campaigns. Manage leads generated through partner activities, such as co marketing initiatives or events. Leverage co branded marketing materials, case studies, and success stories to amplify visibility and sales impact. Performance Monitoring & Reporting Track and report on the performance of partnerships using KPIs tied to partner sourced revenue, partner influenced revenue, and partner co marketing effectiveness. Provide regular updates to senior management on partnership outcomes and areas for growth and program needs as we scale. Continuously refine GTM strategies based on performance data and market feedback. Maintain CRM hygiene and ensure data accuracy in HubSpot. Requirements Minimum 3 years of experience in B2B SaaS partnerships, preferably within e-commerce or related industries. Proven track record of meeting or exceeding targets in a commercial role. Strong consultative and negotiation skills. You're able to articulate commercial strategy and understand what motivates decision making. Proficiency with CRM systems (HubSpot) and sales engagement platforms. Familiarity with e-commerce platforms, marketplaces, and SaaS solutions is a plus (not essential). Highly motivated, self starter, team player with an entrepreneurial mindset. Ability to manage multiple priorities and thrive in a fast paced, hypergrowth environment. Stock options in a high growth startup. Competitive PTO with public holidays additional. Private Health. Pension. Wellness benefits. Breakfast Mondays. Diversity & Equal Opportunities We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
London About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin protecting decisions with real time data and capability. Our products span cross border, tax, returns, demand planning, and our next generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. About this Role We are seeking a Partner Manager to join our expanding team and play a pivotal role in driving revenue growth and strengthening strategic partnerships with key partners. This position focuses on building impactful relationships, executing joint go to market (GTM) strategies, and ensuring measurable success for both the company and its partners. The Partner Manager will collaborate closely with internal teams across sales, marketing, and product to deliver value to partners and drive market share growth in the eCommerce landscape. This role is ideal for someone ready to join a growing team with opportunities to grow with Swap as we undergo a very exciting growth journey. The ideal candidate comes with a proven track record in partnerships and who thrives in a startup environment and is passionate about transforming e commerce through cutting edge technology. Responsibilities Plan and execute joint Go-to-Market initiatives alongside partners to drive partner sourced revenue growth. Own your portfolio to drive pipeline growth and meet booking targets directly tied to partnerships. Collaborate with partners on joint sales efforts, including co selling, lead generation, and pipeline acceleration. Partner Enablement & Advocacy Support internal sales teams in articulating the value of partnerships, advocating for partner solutions and services. Establish and align with key partners for ongoing learning and enablement opportunities to ensure Swap's product and roadmap is driving value for shared clients. Track and monitor sales performance metrics tied to partnerships, ensuring alignment with revenue goals. Build and maintain trusted, revenue focused relationships with key partners, serving as the primary point of contact for all GTM activities. Partner Relationship Management Conduct regular business reviews with partners to assess performance, identify new opportunities, and resolve challenges being faced. Advocate for partners internally, ensuring their needs are addressed across product, marketing, and sales teams. Marketing Collaboration & Demand Generation Align closely with Swap and our partners' marketing teams to co develop and execute joint demand generation campaigns. Manage leads generated through partner activities, such as co marketing initiatives or events. Leverage co branded marketing materials, case studies, and success stories to amplify visibility and sales impact. Performance Monitoring & Reporting Track and report on the performance of partnerships using KPIs tied to partner sourced revenue, partner influenced revenue, and partner co marketing effectiveness. Provide regular updates to senior management on partnership outcomes and areas for growth and program needs as we scale. Continuously refine GTM strategies based on performance data and market feedback. Maintain CRM hygiene and ensure data accuracy in HubSpot. Requirements Minimum 3 years of experience in B2B SaaS partnerships, preferably within e-commerce or related industries. Proven track record of meeting or exceeding targets in a commercial role. Strong consultative and negotiation skills. You're able to articulate commercial strategy and understand what motivates decision making. Proficiency with CRM systems (HubSpot) and sales engagement platforms. Familiarity with e-commerce platforms, marketplaces, and SaaS solutions is a plus (not essential). Highly motivated, self starter, team player with an entrepreneurial mindset. Ability to manage multiple priorities and thrive in a fast paced, hypergrowth environment. Stock options in a high growth startup. Competitive PTO with public holidays additional. Private Health. Pension. Wellness benefits. Breakfast Mondays. Diversity & Equal Opportunities We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
Swap
Senior Product Manager Location: London (Hybrid) About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. About the role We are seeking an experienced Product Manager - Cross Border to join our product organisation. In this role, you will lead product strategy, discovery, and delivery for capabilities that help merchants navigate complex international sales, starting with supporting their product catalog readiness, through enabling their online checkout experiences to accommodate for unique taxes and compliance aspects, all the way through execution and delivery of the fulfilment phases. You are expected to leverage AI for constant refinement of the various features and flows improving efficiency and value as well as handling user-facing experiences that simplify global selling. You will work cross-functionally with engineering, design, sales, compliance, operations, legal, and GTM teams to define and ship solutions that unlock value for merchants expanding their e-commerce footprint globally. What you'll do Define product vision & strategy: Shape the roadmap for global commerce products with a focus on cross-border pricing, duties & tax calculation, compliance, and an international wide set of regulatory aspects - all with a purpose of simplified selling and streamlined operations. Champion end-to-end ecommerce funnel tooling: Drive a SCRUM team in developing features that automate various steps and dimensions of both shopper and merchant facing experiences that required to complete and support a smooth and accurate cross-border shopping experience, focusing on financial and compliance accuracy to reduce merchant risk and negative surprise costs at delivery. Lead discovery & prioritisation: Conduct user research, gather requirements from stakeholders, and balance short-term merchant needs with long-term product strategies. Deliver scalable solutions: Partner with engineering and design to launch high-quality features that improve merchant operational workflows and customer checkout and post-checkout experiences across regions. Measure impact: Define success metrics, monitor product performance (e.g., conversion, compliance accuracy rates, landed cost precision), and iterate based on data. Cross-team communication: Coordinate with legal, operations, and partner teams to ensure global features meet regulatory and commercial requirements in diverse markets. Who you are Experienced product leader: 5+ years of product management experience in SaaS, compliance and/or e-commerce, with a history of shipping impactful global products. Cross-border domain knowledge: Understanding of international taxation (VAT/GST), import duties, trade compliance, and how these impact pricing and checkout experiences. Data-driven: Comfortable using quantitative and qualitative data to set priorities, test hypotheses, and drive decisions. Technical aptitude: Able to collaborate with engineering teams on APIs, integrations, and backend workflows, and translate complex requirements into clear specs. Customer-centric: Passionate about solving real merchant challenges and enhancing the global selling experience. Collaborative communicator: Excellent verbal and written communication; thrives in cross-functional environments. Nice to have Experience with e-commerce platforms (Shopify, SFCC, Magento/Adobe Commerce, BigCommerce). Prior work in tax/finance, trade compliance, or international logistics software. Familiarity with AI-empowered products or analytics tools. Exposure to products that operate in regulated or multi-jurisdiction environments. Benefits Competitive base salary. Stock options in a high-growth startup. Competitive PTO with public holidays additional. Private Health. Pension. Wellness benefits. Breakfast Mondays. Diversity & Equal Opportunities We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
Senior Product Manager Location: London (Hybrid) About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. About the role We are seeking an experienced Product Manager - Cross Border to join our product organisation. In this role, you will lead product strategy, discovery, and delivery for capabilities that help merchants navigate complex international sales, starting with supporting their product catalog readiness, through enabling their online checkout experiences to accommodate for unique taxes and compliance aspects, all the way through execution and delivery of the fulfilment phases. You are expected to leverage AI for constant refinement of the various features and flows improving efficiency and value as well as handling user-facing experiences that simplify global selling. You will work cross-functionally with engineering, design, sales, compliance, operations, legal, and GTM teams to define and ship solutions that unlock value for merchants expanding their e-commerce footprint globally. What you'll do Define product vision & strategy: Shape the roadmap for global commerce products with a focus on cross-border pricing, duties & tax calculation, compliance, and an international wide set of regulatory aspects - all with a purpose of simplified selling and streamlined operations. Champion end-to-end ecommerce funnel tooling: Drive a SCRUM team in developing features that automate various steps and dimensions of both shopper and merchant facing experiences that required to complete and support a smooth and accurate cross-border shopping experience, focusing on financial and compliance accuracy to reduce merchant risk and negative surprise costs at delivery. Lead discovery & prioritisation: Conduct user research, gather requirements from stakeholders, and balance short-term merchant needs with long-term product strategies. Deliver scalable solutions: Partner with engineering and design to launch high-quality features that improve merchant operational workflows and customer checkout and post-checkout experiences across regions. Measure impact: Define success metrics, monitor product performance (e.g., conversion, compliance accuracy rates, landed cost precision), and iterate based on data. Cross-team communication: Coordinate with legal, operations, and partner teams to ensure global features meet regulatory and commercial requirements in diverse markets. Who you are Experienced product leader: 5+ years of product management experience in SaaS, compliance and/or e-commerce, with a history of shipping impactful global products. Cross-border domain knowledge: Understanding of international taxation (VAT/GST), import duties, trade compliance, and how these impact pricing and checkout experiences. Data-driven: Comfortable using quantitative and qualitative data to set priorities, test hypotheses, and drive decisions. Technical aptitude: Able to collaborate with engineering teams on APIs, integrations, and backend workflows, and translate complex requirements into clear specs. Customer-centric: Passionate about solving real merchant challenges and enhancing the global selling experience. Collaborative communicator: Excellent verbal and written communication; thrives in cross-functional environments. Nice to have Experience with e-commerce platforms (Shopify, SFCC, Magento/Adobe Commerce, BigCommerce). Prior work in tax/finance, trade compliance, or international logistics software. Familiarity with AI-empowered products or analytics tools. Exposure to products that operate in regulated or multi-jurisdiction environments. Benefits Competitive base salary. Stock options in a high-growth startup. Competitive PTO with public holidays additional. Private Health. Pension. Wellness benefits. Breakfast Mondays. Diversity & Equal Opportunities We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.