South East Water Limited

Wholesale Service Desk Technical Advisor page is loaded Wholesale Service Desk Technical Advisorlocations: Snodland, Kenttime type: Full timeposted on: Posted Todaytime left to apply: End Date: April 30, 2026 (12 days left to apply)job requisition id: JR101051 Summary: This is a 6 month fixed term contract The hours for this role are 13:30 - 22:00 (one day starting at 14:00) Monday - Sunday on a 5 week shift pattern with two days off in lieu. We want to be the water company people want to be supplied by and want to work for. You'll take up this crucial role to join our Wholesale Service Desk team as a Technical Advisor. Put simply, we manage the network of pipes, water mains and treatment works that make up our water supply network. Our team helps to solve problems for customers that experience issues with their water supply. This can range from having no water, low pressure, issues with taste or smell and other water supply difficulties. This role is all about remaining calm, listening well and deciding the best action to take. If you can't solve it first-hand, you'll liaise with field based technicians who will investigate and do what's necessary to get the customer's water supply running as it should. Previous experience in answering the phone to customers is welcomed but not essential. In this friendly, team-spirited environment you can expect plenty of coaching to help you to develop and expand your knowledge. What's really important is that you bring your enthusiasm to learn and passion to improve at what you do. You'll get exposure to many colleagues around the business and will gain detailed knowledge of how we deliver water to our customers and the challenges we face. And as someone who always takes responsibility for achieving the best possible results; you can increase your earnings by up to £1800 per annum through meeting your personal objectives and helping us achieve the best customer satisfaction scores. You'll also find lots of recognition and fun happening here in our busy, collaborative team with the opportunity to join in with our social and wellbeing events. Main responsibilities: You'll assess issues with customer water supply to allow work to be prioritised and allocated to the field teams. You ensure network interruptions are known and shared with the rest of the business and help provide customer updates via the website and telephone. You'll help resolve customers contacting us via email or telephone about concerns with their water supply. You'll ensure customer's accounts are updated following each contact with us to ensure comprehensive and accurate records are available. Once investigations or works has been completed, you'll keep in touch with customers to update them to ensure that a 10/10 service has been provided. You'll ensure your knowledge and skills remain up to date by using the tools, resources and information available so that you can continue to provide the best possible service to our customers. What you'll need: Skills / Qualifications / Experience: You're able to work from the Snodland office when required and for a minimum of 2 days a week. Have adequate internet strength if required to otherwise work at home. Must be able too do minimum of 4 weeks training monday - friday in Snodland office Can communicate positively in an extremely busy working environment. Can make quick decisions quickly and multitask Have 4 GCSE passes (or equivalent), including Maths and English. Confident using different computer systems to perform your role. You'll bring your strong customer service focus with a determination to resolve customer issues.Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £25,948.86 + 10% uplift for working out of hours Join our team:Be you, belong and valued. Grow a career with a meaningful purpose.Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.Grow a career with a meaningful purpose. • Come to work to be safe, valued, and trusted. • We'll encourage you to create and pursue new opportunities for personal growth. • A place to be the real you, build deeper connections and enjoy a sense of belonging. • Be invested in helping us to create a sustainable water supply for now, and in the future.

A progressive water company is seeking a Wholesale Service Desk Technical Advisor. This role involves assisting customers with water supply issues, ensuring their concerns are resolved efficiently. You'll manage customer interactions through various channels and keep detailed records. Candidates should have strong customer service skills and a minimum of 4 GCSE passes, including Maths and English. Working two days a week in the Snodland office and having confidence with computer systems is essential. A hybrid working model is offered along with various employee benefits.

Wholesale Service Desk Technical Advisor page is loaded Wholesale Service Desk Technical Advisorremote type: Hybrid Workinglocations: Snodland, Kenttime type: Full timeposted on: Posted Todaytime left to apply: End Date: April 29, 2026 (12 days left to apply)job requisition id: JR101058 Summary: The hours for this role are 13:30 - 22:00 (one day starting at 14:00) Monday - Sunday on a 5 week shift pattern with two days off in lieu. We want to be the water company people want to be supplied by and want to work for. You'll take up this crucial role to join our Wholesale Service Desk team as a Technical Advisor. Put simply, we manage the network of pipes, water mains and treatment works that make up our water supply network. Our team helps to solve problems for customers that experience issues with their water supply. This can range from having no water, low pressure, issues with taste or smell and other water supply difficulties. This role is all about remaining calm, listening well and deciding the best action to take. If you can't solve it first-hand, you'll liaise with field based technicians who will investigate and do what's necessary to get the customer's water supply running as it should. Previous experience in answering the phone to customers is welcomed but not essential. In this friendly, team-spirited environment you can expect plenty of coaching to help you to develop and expand your knowledge. What's really important is that you bring your enthusiasm to learn and passion to improve at what you do. You'll get exposure to many colleagues around the business and will gain detailed knowledge of how we deliver water to our customers and the challenges we face. And as someone who always takes responsibility for achieving the best possible results; you can increase your earnings by up to £1800 per annum through meeting your personal objectives and helping us achieve the best customer satisfaction scores. You'll also find lots of recognition and fun happening here in our busy, collaborative team with the opportunity to join in with our social and wellbeing events. Main responsibilities: You'll assess issues with customer water supply to allow work to be prioritised and allocated to the field teams. You ensure network interruptions are known and shared with the rest of the business and help provide customer updates via the website and telephone. You'll help resolve customers contacting us via email or telephone about concerns with their water supply. You'll ensure customer's accounts are updated following each contact with us to ensure comprehensive and accurate records are available. Once investigations or works has been completed, you'll keep in touch with customers to update them to ensure that a 10/10 service has been provided. You'll ensure your knowledge and skills remain up to date by using the tools, resources and information available so that you can continue to provide the best possible service to our customers. What you'll need: Skills / Qualifications / Experience: You're able to work from the Snodland office when required and for a minimum of 2 days a week. Have adequate internet strength if required to otherwise work at home. Can communicate positively in an extremely busy working environment. Can make quick decisions quickly and multitask Have 4 GCSE passes (or equivalent), including Maths and English. Confident using different computer systems to perform your role. You'll bring your strong customer service focus with a determination to resolve customer issues.Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £25,948.86 + 10% uplift for working out of hours Join our team:Be you, belong and valued. Grow a career with a meaningful purpose.Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.Grow a career with a meaningful purpose. • Come to work to be safe, valued, and trusted. • We'll encourage you to create and pursue new opportunities for personal growth. • A place to be the real you, build deeper connections and enjoy a sense of belonging. • Be invested in helping us to create a sustainable water supply for now, and in the future.

A UK water supply company seeks a part-time Microbiology Analyst in Farnborough. This role requires performing microbiological analysis to ensure safe water quality. Expect responsibilities like data analysis, equipment maintenance, and documentation in a fast-paced lab. Applicants should have relevant qualifications and good laboratory practice knowledge. The position involves weekend hours (11:00-20:00) and offers multiple benefits, including a competitive pension scheme and holidays.

Microbiology Analyst page is loaded Microbiology Analystlocations: Farnborough, Hampshiretime type: Part timeposted on: Posted Todaytime left to apply: End Date: April 27, 2026 (9 days left to apply)job requisition id: JR100782 Summary: This is a part time role, working weekends (11:00-20:00) We want to be the water company people want to be supplied by and want to work for. You'll take up this crucial role to perform and guide microbiological analysis to help provide reliably safe, clean wholesome water to our customers. Our microbiology team seek to detect faecal indicator bacterial species and protozoa in our water supply. The laboratory receives samples daily throughout the year. So, you're focused, adaptable and maintain a high standard of quality. In this role, you'll analyse and interpret data, update systems and maintain equipment. You'll take every step to ensure that analysis is performed accurately in line with our required standards and expected timeframes. The capabilities of our laboratories are market leading. You'll use cutting edge facilities and methods with our encouragement to share ideas and contribute to continuous improvement. We're a commercially focused laboratory, we provide our services to private sector customers including other water companies. Expect a fast paced, busy and friendly work environment. If you're dedicated and passionate then this is an excellent opportunity to contribute to the success of our microbiology team. Main responsibilities: You'll ensure that instrumentation is operated and analysis performed in line with the Laboratory Management system. You'll assist with the maintenance and troubleshooting of equipment. You'll analyse and interpret data, and complete all laboratory paperwork. You'll document information by maintaining daily logs and equipment. You'll ensure data is accurately entered into the Laboratory Information Management System within set timeframes. You'll ensure that the sample stability and turnaround for the given analysis is met. You'll help to prepare standards, reagents and Quality Control Samples in accordance with company internal procedures. You'll work towards being a competent person according to Regulation 16(2)(d)(i) of the Water Supply (Water Quality) Regulations 2016 (as amended) and to actively pursue Continued Professional Development What you'll need: Skills / Qualifications / Experience You'll have knowledge of good laboratory practice. You had a relevant academic qualification or scientific subject at NVQ level 3 equivalent or above. You'll be willing to work towards full membership of a professional body. You have excellent numeracy, literacy, computer literacy and laboratory skills to engage in robust analytical laboratory practice.Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £12,119.42 (pro rata for 16 hours) Join our team:Be you, belong and valued. Grow a career with a meaningful purpose.Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.Grow a career with a meaningful purpose. • Come to work to be safe, valued, and trusted. • We'll encourage you to create and pursue new opportunities for personal growth. • A place to be the real you, build deeper connections and enjoy a sense of belonging. • Be invested in helping us to create a sustainable water supply for now, and in the future.