Eden Brown

Eden Brown are seeking a highly experienced Service Improvement Officer working for a well known Housing Association in Lancashire Service Improvement Officer- Job Description Provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved. Manage and coordinate the organisation's complaints process ensuring compliance with internal policy and the Housing Ombudsman's Complaint Handling Code. Log, triage, and acknowledge complaints in line with internal policies and regulatory requirements. Communicate professionally and compassionately with customers via phone, email, and face-to-face where required. Identify where customers may require additional support or reasonable adjustments and ensure the complaint investigation is tailored to the customers individual needs. Provide expert advice and support to Investigating Managers throughout the complaints process, ensuring that all relevant evidence is gathered, reviewed, and assessed to facilitate thorough, fair, and proportionate investigations in line with internal policy and the Housing Ombudsman's Complaint Handling Code. Support the drafting and reviewing of high-quality complaint responses, ensuring they are clear, empathetic, and outcome-focused. Responses should demonstrate accountability, address the issues raised, and outline any remedies or service improvements where applicable, ensuring consistency with tone, policy, and regulatory standards. Identify trends and root causes of complaints to recommend service improvements. Work with service areas to ensure learning is captured and recorded. Contribute to internal reviews, audits, and reporting activities. Maintain accurate and up-to-date records on complaints systems in line with data protection and record-keeping requirements. Carry out other duties as required, which are broadly consistent with the level and responsibilities of this role. Its essential that you have extensive Service Improvement/Complaints experience Housing experience is preferred but not essential Apply now to be considered Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

Senior Management Accountant - Interim (6 Months) Rate: 34.33 per hour (Umbrella) Location: Primarily Remote, with occasional meetings in Oxford Start Date: ASAP Our local authority client is seeking an experienced Senior Management Accountant to join their finance team on an interim 6-month contract. This is an excellent opportunity for a technically strong local government finance professional who can operate independently while providing high-quality business partnering support across services. The Role You will play a key role during a busy financial period, supporting year-end closedown and ensuring the production of robust working papers for external audit. Alongside core management accounting responsibilities, you will also support a range of corporate finance tasks and service-based financial activities. Key Responsibilities Supporting the Council's year-end accounts closedown process Preparing clear, accurate, evidence-based working papers to support accounting entries Assisting with information requests from external auditors Providing financial advice and challenge to service managers as a trusted business partner Grants monitoring, analysis and reporting Calculating property service charges for leaseholders and shared owners Supporting reconciliation and correction of balances between the Council and its wholly owned companies Undertaking additional ad-hoc financial duties as required Candidate Requirements Fully qualified accountant (or finalist with significant relevant experience) Proven public sector finance experience (local authority highly desirable) Strong management accounting and technical finance background Ability to manage competing priorities with minimal supervision Comfortable working in a demanding environment with tight deadlines Strong interpersonal and stakeholder management skills Able to produce accurate, high-quality financial analysis and supporting documentation Working Arrangements Role can be undertaken largely remotely Occasional in-person meetings required in Oxford Office space available for those who prefer hybrid Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

immediate position available for a Contract MEP (Building Services) REVIT Technician for this great practice You should have credible experience on REVIT MEP either with a regognised Consultant/ Contractor or Bureau. The work is in a great area - working on data centres. Candidates should be able to produce models and be familiar with clash detection Your expert recruitment consultant is Trevor Parsons, call today on (phone number removed) or email (url removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

Senior Landscape Architect - London Leading Employee-Owned Practice I am working with an award-winning, 100% employee-owned design studio in London to appoint a Senior Landscape Architect with strong infrastructure experience. This is a key role within a collaborative, creative team delivering complex, large-scale infrastructure projects across pre-planning, post-planning and pre-delivery stages. They're looking for a motivated designer with a passion for context-led, landscape-scale thinking and a strong grasp of the social, environmental and economic drivers shaping sustainable development. The Role Lead and coordinate multidisciplinary teams on major infrastructure schemes Contribute to infrastructure planning, EIA and design development Navigate consenting regimes including DCO, DNS and TCPA Shape project narratives, design principles and Biodiversity Net Gain strategies Engage with stakeholders, clients and consultees, representing projects externally About You Qualified Landscape Architect (CMLI or working towards) Strong consultancy background in large-scale infrastructure Confident leading collaborative design processes Commercially aware, with excellent communication skills This is an excellent opportunity to join a values-led, employee-owned practice where everyone has a voice and shares in the success of the business. You'll benefit from a supportive culture, mentoring and genuine long-term career development. If you're ready to take the next step in your infrastructure career within a progressive and people-focused practice, I'd love to hear from you at (url removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

Nottinghill Genesis are looking for 2 Housing Repairs Officers (Level 3) to start ASAP working out of both their Kingcross office and Hammersmith Office. This will be on a 5 week rota - 3 at Hammersmith and 2 at kings cross. Monday to Friday 9am to 5pm. This is an office based role so NO WORKING FROM HOME. Specific skills required for these roles are below: Financial understanding of SOR codes and quote variation - SOR's are part of diagnosing repairs and are a standard set of rates that are used across repair contracts that repair officers at level 3 would be expected to understand and be able to use. No access process - there is a standard operating model of 3 no accesses and a job to be closed - Level 3 would be expected to already know this and how to apply this Tenure understanding or Permanent housing, temporary housing, Leasehold, Managing Agents - all of these are tenures that exist in various housing organisations, and they have their own basic rules - leasehold for example carry out their own internal repairs to their property - we would expect that level 3 have an understanding of all these tenures The expectations that workers will action repairs request with urgency to ensure things get fixed quickly. Be meticulous when reviewing and accepting quotes. Check if the costs from contractors are reasonable. Confirm that the repair work done matches what was supposed to be done before paying for it. Be proactive doing what you can to prevent these repairs from getting stuck, ensuring each repair is finished quickly and well. Keep both internal and external customers informed about what you're doing and when it will get done. Answer questions whether online or in person ensuring that you record everything on Workwise. Ensure that our residents have a good experience with their repairs. Understand what customers and colleagues need for repairs and do your best to deliver that. Do your best to triage/diagnose all repairs to the best of your ability - this will help to prioritise repairs that need serious attention, allocating the right resources, being as cost effective as possible, enhancing customer satisfaction. Analyse quotes/ variation orders and invoices, verifying costs and works by using the Schedule of Rates (SOR) liaising with appropriate person of authority if approval required. Investigate the cause and ascertain if a repair should be a recalled or closed down, liaising with all parties concerned Ideally applicants would have Housing Repairs experience but not essential and must be able to start on ASAP. Rate 18.86ph PAYE / 27.94 Umbrella Please forward you most recent CV to (url removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

Architect to work on UK Housing Projects (early stages) London team, five days in office Salary up to 50k depending on experience We are excited to be working with a well-regarded architectural practice in central London, currently looking to expand their team. Due to an exciting pipeline of large-scale, residential master planning projects, the firm is looking for two qualified architects with a minimum of 2 years' experience post-Part III. About the Role You will join a collaborative team working on a variety of early-stage residential master planning projects (100+ homes), where your input will be integral to the conceptual and design development stages. The ideal candidates will have experience working on large-scale, high-quality residential schemes, ideally within similar scaled Architect practices or developers. Key Responsibilities: Contributing to the design process for large-scale residential projects, from initial concept through to planning stages. Producing high-quality drawings and visuals to effectively communicate ideas and concepts. Collaborating with a multi-disciplinary team, ensuring designs are cohesive and meet client expectations. Engaging with developers and planning authorities, during the design and approval phases. Managing and prioritising workload to ensure deadlines are met. Essential Criteria: Part III ARB qualification (2-5 years of post-Part III experience). Proven experience working on large-scale residential masterplanning projects (minimum 100 homes). Proficiency in MicroStation (or AutoCAD) Right to work in the UK is a must - no sponsorship can be offered at this time A strong portfolio showcasing your experience and skills in housing design and large-scale projects. What they offer in return: The chance to work on high-profile, large-scale residential schemes. A supportive, creative team environment with a focus on design quality. Opportunities for career progression within a respected and growing practice. Competitive salary and benefits package. This is a fantastic opportunity for an architect with a passion for residential design to make their mark on major projects early in their careers. If you are looking for a dynamic, design-focused role with opportunities to shape the future of residential architecture, we want to hear from you. To apply please send your CV and relevant portfolio of sample work over to me at (url removed). Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

Project Architect for UK Housing stage 4 projects With experience on high risk buildings Gateway 2 Permanent office based position 40-50k An architectural practice is seeking a focused and ambitious Project Architect to join their growing central London studio. This exciting opportunity is ideal for someone with strong residential and technical experience, particularly in managing large-scale residential and mixed-use developments. Looking to take a leadership role, in a team of 10 people, working only under the Directors. As a Project Architect, you will play a key role in the technical design of projects, with a focus on developing tender packages and HSE Gateway Two information. You'll work closely with the senior leadership team to: Lead the delivery of high-quality, design-focused architecture. Manage projects and develop packages for RIBA Stage 4. Lead and deliver Gateway Two projects. Coordinate with clients, consultants, and local authorities. Oversee and mentor project teams, ensuring smooth project delivery, quality control, and programme management. This award-winning practice specialises in residential mixed-use developments, with a portfolio that spans large-scale schemes of 100+ units. They pride themselves on fostering a collaborative working environment, working closely with clients and local authorities. The team is dedicated to creating an enriching workplace culture, with a strong focus on design excellence and professional development. Key Requirements: 4-8 years of post-Part 3 experience. Proven experience in UK residential design and delivery. Strong technical expertise and excellent Revit skills. Experience managing teams and leading client relationships. In-depth knowledge of UK planning and building regulations. Experience coordinating large-scale residential schemes (typically 100 or more units), across all RIBA stages. Excellent communication skills This role is fully office based, with some flexibility on working hours, an early finish on Fridays, and a cycle-to-work scheme, alongside opportunities for site visits and educational trips. You will also enjoy team socials, an annual summer trip, pension scheme, and clear progression pathways within a supportive and collaborative environment. If you're looking for an opportunity to develop your career in a dynamic and supportive environment, this could be the role for you. Apply now to join a forward-thinking practice committed to excellence in architecture. Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

Resident Fire Safety Officer - Housing Association Contract North London Site & Office Based 280- 300 per day Umbrella 3-4 Month Initial Contract (Extension Potential) We're working with a respected housing association in North London seeking an experienced Resident Fire Safety Officer to support delivery of their resident-focused fire safety programme across medium and higher-risk residential buildings. This is a hands-on role focused on supporting vulnerable residents, completing person-centred fire risk assessments, and ensuring compliant evacuation planning under Residential PEEPs requirements. The Role Review vulnerability/service adjustment data to identify residents requiring PEEPs support Conduct Person-Centred Fire Risk Assessments (PCFRAs) in residents' homes Produce Emergency Evacuation Statements and Building Evacuation Plans Manage cases and documentation via CRM systems Coordinate installation of evacuation-support equipment where required Liaise with internal teams and Fire & Rescue Services Ensure all resident information is handled in line with GDPR Support performance reporting and process improvements What we're looking for Experience working with residents with diverse or additional needs Experience completing PCFRAs within residential settings ABBE Level 2 in Fire Risk Assessment / similar fire safety / risk qualification - essential Excellent communication and case management skills If you have the required fire risk qualification and experience in resident-focused fire safety work, we'd like to hear from you. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

Resident Fire Safety Manager - Housing Association Contract North London Site & Office Based 380- 400 per day Umbrella 3-4 Month Initial Contract (Extension Potential) We're partnering with a well-established housing association in North London to recruit an experienced Resident Fire Safety Manager to lead delivery of their resident-focused fire safety and PEEPs programme across higher and medium-risk residential buildings. This is a leadership role combining complex casework with team oversight, ensuring vulnerable residents have safe, compliant evacuation plans while maintaining strong data governance and performance management. The Role Lead delivery of the Residential PEEPs programme across in-scope buildings Manage and support a team of 4 completing PCFRAs and evacuation plans Deliver your own caseload focused on more complex/high-rise buildings Ensure all residents in scope are assessed and reviewed annually Maintain accurate building and resident safety data using CRM systems Review and audit PCFRAs, Emergency Evacuation Statements and Building Plans Approve equipment and works supporting evacuation plans within budget controls Ensure information is shared appropriately with Fire & Rescue Services Monitor team performance, compile reports and improve processes Provide fire safety advice across the organisation and support wider resident safety projects What we're looking for Strong experience working with residents with diverse needs Proven experience delivering and auditing PCFRAs Fire safety expertise across high and medium-rise residential buildings ABBE Level 4 Fire Risk Assessment (or equivalent) - essential Membership of IFSM or equivalent professional body is desirable Experience managing teams, performance targets and workload planning Budget awareness and experience approving works or equipment Strong reporting, data governance and stakeholder engagement skills Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

Housing Complaints Officer (Hybrid - West London) Rate: 28.86 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West London The role: You'll be responsible for investigating and resolving complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. We need people that can hit the ground running with minimal training. Stage 1 and 2 complaints Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Prepare comprehensive papers for stage 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution. Key Skills and Experience Experience in a complaints handling within the Housing Sector Must have written Housing complaints experience Stage 1 response experience Must be able to work on site 2 days per week Excellent communication and interpersonal skills Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

Housing Project Coordinator Hybrid working - 3 days on site / 2 from home Good chance of extending beyond 6 months The role: Working in the compliance team for a large housing association. Key Responsibilities: Establish baselines for compliance work streams. Set up reconciliation processes. Liaise with other departments to gather and establish information about properties. Provide feedback to the data team. Collaborate with Compliance teams and contractors. Required Qualifications and Skills: Proficiency in Microsoft Office programs, particularly Excel at a moderate level. Proactive approach to tasks and problem-solving. Strong communication skills for effective interaction with various stakeholders . Desirable Experience working in the housing sector. Experience in Compliance roles. Familiarity with compliance monitoring software Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

Consultant/ Senior Sustainability Consultant (LCA & CE) Central London (Hybrid Working) Up to 52,000 (dependent on experience) Permanent A fantastic opportunity to join a growing sustainability consultancy based in Central London, supporting developers, architects, engineers and contractors in delivering low-carbon, future-ready buildings. Due to continued growth of their embodied carbon and circular economy services, they are seeking to add a Consultant or Senior Sustainability Consultant to their team. They are a friendly, collaborative team that combines technical rigour with a pragmatic, commercially aware approach. As a small but ambitious consultancy, they offer meaningful responsibility, exposure to a wide range of projects, and genuine progression opportunities. This role will focus on Life Cycle Assessment (LCA), embodied carbon analysis and circular economy strategies across a range of projects including residential, commercial and mixed-use developments. You will play a key role in delivering whole building LCAs, advising design teams on carbon reduction strategies, and supporting planning submissions - particularly in London. You will primarily work using OneClick LCA and will be involved in projects aligned with GLA requirements and industry best practice guidance. Experience supporting credits under BREEAM is beneficial but not essential. Depending on your experience, you will take ownership of projects, support junior team members, and contribute to business development activities. Key Responsibilities Technical Delivery - Undertake whole building LCAs using OneClick LCA. - Prepare embodied carbon assessments in line with RICS, GLA and LETI guidance. - Develop embodied carbon reduction strategies at early design stages. - Prepare Circular Economy Statements and strategies for planning submissions. - Support GLA referable applications and Whole Life Carbon reporting. - Contribute to BREEAM Mat 01 and related credits where required. - Coordinate with design teams to obtain and review material quantities and specifications. - Produce high-quality technical reports and client-ready outputs. Project Leadership (Senior Level Focus) - Lead the delivery of selected projects from inception to completion. - Manage client relationships and act as a key technical contact. - Chair workshops and coordinate multidisciplinary inputs. - Review and quality assure work produced by junior team members. Mentoring & Team Development - Support and mentor junior consultants. - Contribute to internal knowledge sharing and technical development. - Help refine internal LCA processes, templates, and carbon benchmarks. Business Development - Assist in preparing fee proposals and scopes of work. - Contribute to capability statements and bid submissions. - Attend project interviews and support new business opportunities. - Identify opportunities to expand services within existing projects. About You Hiring at either Consultant or Senior Consultant level. Consultant Level - Minimum 2 years' experience in sustainability consultancy or a related field. - Experience delivering whole building LCAs. - Working knowledge of embodied carbon principles and reporting frameworks. - Experience using OneClick LCA. - Experience contributing to planning-stage reports. Senior Consultant Level - Minimum 4 years' relevant experience. - Strong experience leading LCA and embodied carbon projects. - Experience delivering Circular Economy Statements. - Experience with GLA Whole Life Carbon reporting requirements. - Ability to manage projects and client relationships independently. - Experience mentoring junior team members. Across Both Levels - Relevant degree (Sustainability, Environmental Engineering, Building Physics, Architecture or similar). - Strong analytical and reporting skills. - Commercial awareness and proactive mindset. - Confidence presenting to clients and design teams. - BREEAM experience beneficial. - GLA planning experience highly desirable. What They Offer - Salary up to 52,000 (depending on experience). - Hybrid and flexible working arrangements. - Central London office. - Friendly, supportive, non-corporate culture. - Wide range of high-profile and design-led projects. - Real responsibility and opportunity to shape projects. - Clear progression pathway. - Support toward professional accreditations. Embodied carbon and circular economy are central to the future of the built environment. In this role you will be part of a team that is shaping this agenda across a diverse project portfolio - while working in a culture that values collaboration, trust and personal development. If you are technically strong, motivated to lead change, and excited to take ownership within a growing consultancy, then please do get in touch! Please apply below or get in touch with Zoe Elliott at: (url removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

Repairs Planner initial 3-4 months with possible extension Hybrid - 2 days on site in Chelmsford / 3 from home 18.48 ph umbrella / 37 hrs per week The role: Schedule surveyor appointments with customers for the purposes of conducting Stock Condition Surveys and EPC Assessments, manage surveyors' calendars for this purpose. Review and validate completed Stock Surveys Use initiative to identify issues that are reportable under Awaab's Law and Decent Homes Standard, record in relevant systems and refer customers to other departments where required. Maintain Housing Management system ensuring all contact with customers is recorded and all contact details are accurate, in accordance with GDPR. Provision of administrative support as directed e.g. Customer Feedback, provision and updating of work instructions, mail merging of letters, word processing, filing and responding to resident enquiries over the phone, as required. Manage, signpost customer emails or telephone enquires accordingly. Support in data collection for Customer Complaints Raise orders for works as requested by authorized persons Key skills and experience: Excellent communication skills especially over the telephone; Experience of working in a customer focused environment. Experience of data collection and analysis Strong interpersonal skills Experience working in a repairs / maintenance environment Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

Job Title: Property Manager Location: Slough and some work out of East London head office Contract: Rolling 3-month contract Rate: 25- 27 per hour (Umbrella) Overview A Housing Association in Slough is seeking an experienced Property Manager to support the effective management of a residential portfolio. This is a customer-facing role requiring strong estate management, tenancy management, and maintenance coordination skills. Key Responsibilities Deliver a responsive, efficient and customer-focused estate management service Manage tenancies and licences, including processing lets and fast-paced move-ins Conduct regular estate walkarounds and weekly inspections across the patch Carry out Health & Safety checks and follow up on Fire Risk Assessment actions Monitor maintenance issues, raise repairs and manage contractors through to completion Manage voids effectively, supporting rental income and minimising void periods Liaise with internal teams, third-party contractors and external stakeholders Ensure properties and estates are safe, compliant, well-maintained and presentable Maintain accurate records and reports using CRM / Microsoft D365 systems Handle resident enquiries and complaints within target times, managing expectations Conduct tenancy and asset management checks, including fraud and subletting prevention Requirements Proven estate / property management experience (essential) Property management and lettings experience, including tenancy management Strong understanding of tenancy types (including ASTs), legal notices and breaches Experience managing voids, inspections, repairs and contractor performance Excellent communication and customer service skills Ability to work to deadlines in a fast-paced, customer-focused environment Good IT skills including MS Office, Excel, Teams and CRM systems Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

Nottinghill Genesis are looking for a Fire Risk Safety Administrator to ensure that all residents living in our higher and medium risk buildings with service adjustments (vulnerabilities) have a plan in place to evacuate a building. It's about reaching out to residents who may need our support, taking time to understand the resident's needs, and arranging for one of our specialists to assess those needs. It's about making sure we've got really clear and auditable records of how we've communicated with residents, and the records of those plans being put in place and at every stage, you'll need to make sure this sensitive data about our residents is protected Your main duties will include the following: Analysing our service adjustment (vulnerability) data, you'll support determining residents in scope of the Residential PEEPs regulations You'll co-ordinate your workload and the workload of the team digitally through our CRM software, being involved in multiple cases and tasks You'll communicate with residents through their preferred method, and use soft influencing skills to encourage them to make an appointment with us to conduct a person centred fire risk assessment if we think they need one You'll work with Outlook diaries to efficiently schedule appointments for members of your team, as well as your own diary for desk-based appointments Support the team with writing and publishing articles for internal communication channels. These could be linked to campaign awareness raising, spotlighting success stories and publicising lessons learnt. Support the team to create publicity materials for external audiences such as posters and fliers. Work with the team and other stakeholders to update team webpages Carry out large scale mailouts to residents and stakeholders to promote residential PEEPs Inbox management Monitor the team inbox Respond to queries within prescribed timescales, recording contact on our CRM system Monitor the outcome of referrals to the team inbox. Pay rate per hour is 17.07 PAYE and you'll be paid on a weekly basis Please forward updated CV's to (url removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

Unique opportunity for a Senior Architect to lead the design and delivery of innovative sports surface and field-of-play infrastructure and solutions across global projects. Working for a world-leading company, you will have a broad and varied role: The Design Lead will manage multidisciplinary design projects, coordinate technical outputs and ensure design excellence, compliance and innovation across all project stages from concept through construction. Based within STRI's design team, you will be collaborating closely with agronomic, engineering and research specialists. The role involves both office and on-site work, with periodic travel to client locations in the UK and Internationally. KEY RESPONSIBILITIES AND DUTIES: Design Leadership & Coordination Lead the design process for major sports surface and infrastructure projects, ensuring alignment with technical standards and client expectations. Manage design delivery across all RIBA stages (0-7), ensuring outputs meet required levels of detail (LoD/LoI) and integrate effectively with the wider design team. Develop and maintain project design intent, ensuring technical coordination between disciplines (turf, irrigation, drainage, lighting, etc.) and external consultants. Develop, Review and approve design documentation, drawings, and specifications to ensure accuracy, clarity and quality. Project Delivery & Management Manage design programmes in coordination with Master Information Delivery Plans (MIDPs) and Task Information Delivery Plans (TIDPs). Support project managers in defining scopes, deliverables, and timelines. Oversee resource planning and mentor design staff to achieve project goals. Provide technical support during tendering and construction phases. Client & Stakeholder Engagement Act as the primary design interface with clients, architects, engineers, and contractors. Present design concepts, reports, and solutions clearly to both technical and non-technical audiences. Facilitate design workshops and ensure client objectives are understood and met. Technical Excellence & Innovation Champion sustainable, data-driven and performance-led design principles. Drive innovation in sports surface design through integration of new materials, systems, and monitoring technologies. Ensure compliance with international sporting federation standards (e.g., FIFA, ITF, World Athletics etc). Quality Assurance & Risk Management Identify and mitigate design risks through regular review and coordination meetings. Maintain and enforce design QA/QC procedures, ensuring consistency across all deliverables. Contribute to lessons-learned reviews and continuous improvement initiatives within design function. This job will suit a Senior Architect used to developing and managing design (using revit/autocad) is accustomed to operational and project management and enjoys liaising with clients within the sporting world. Previous experience of sports-related proejcts and/or large civic landscaping schemes is of most interest. We have lots more info to share so please get in touch with your CV if youre suitable and interested. Your expert recruitment consultant is Kieran How, call today on (phone number removed) or email (url removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

Unique opportunity for an Architectural Technician to join a leading player in the sports design sector. In this senior role, you will play a key part in the design and delivery of a wide range of sports projects, from community level developments to internationally recognised, elite competition venues across multiple sporting sectors. As a Senior Sports Design Technician, you will take ownership of technical design packages and support the successful coordination and delivery of projects from concept through to construction. You will work closely with project leads, consultants and clients, providing technical guidance and informal mentoring to junior team members while ensuring design outputs meet the highest standards of quality, accuracy and innovation. You will contribute to shaping design strategies, resolving complex technical challenges and driving best practice in sports facility design. This role requires strong technical expertise, confident communication skills and the ability to work independently while supporting a collaborative, multidisciplinary team environment. This role offers a clear progression pathway toward Senior Designer, Design Manager, or Project Lead positions. You will be supported through mentoring, structured training and opportunities to take on increasing responsibility across complex and high-profile sports facility projects. KEY RESPONSIBILITIES AND DUTIES: Leading the technical design and development of sports facilities across all levels, from grassroots to elite competition venues. Producing, reviewing and coordinating detailed drawing packages, including plans, sections, details and technical schedules using revit (essential skill) Coordinating design information with project leads, engineers, architects and other external consultants to ensure compliance with project and client requirements. Managing and supporting BIM workflows, including model coordination, information exchange, and quality control through Autodesk Construction Cloud (ACC). Taking responsibility for the accuracy, consistency and timely delivery of design outputs in line with agreed programmes and quality standards. Providing technical support and informal mentoring to junior technicians and graduates within the design team. Contributing to design reviews, value engineering exercises and the resolution of technical issues throughout all project stages. Contributing to technical discussions, design presentations, and written outputs where required. Maintaining awareness of relevant industry standards, guidance, and emerging trends in sports facility design, contributing to continuous improvement within the team. Candidates who have experience working on sports related projects and large, civic landscaping schemes will be of particular interest. Please do get in touch with your CV if you're suitable - we have lots more info to share on this rare opportunity. Your expert recruitment consultant is Kieran How, call today on (phone number removed) or email (url removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

Great job for an Interior Designer to join a friendly studio on the Hertfordshire/Essex border. Our client is an interior design studio in business over 20 years. They have an impressive range of work on their books covering commercial office, residential (high-end mainly) and retail projects largely, with some globally recognized clients. They are hoping to work with a senior interior designer who is used to working on small-medium sized schemes of this nature, is happy to liaise with clients and deliver across the stages, using autocad, indesign and sketchup software for design. As they are busy, they can only consider applications with significant experience of working to UK building regulations. In return, they can offer a varied job, with a good sense of ownership over schemes, supported by colleagues who are as interested in enjoying each day as they are delivering quality design. Please get in touch if you are suitable and interested with your CV as we have lots more information to share on the vacancy. Your expert recruitment consultant is Kieran How, call today on (phone number removed) or email (url removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

Eden Brown are seeking a highly experienced Service Improvement Officer working for a well known Housing Association in Lancashire Service Improvement Officer- Job Description Provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved. Manage and coordinate the organisation's complaints process ensuring compliance with internal policy and the Housing Ombudsman's Complaint Handling Code. Log, triage, and acknowledge complaints in line with internal policies and regulatory requirements. Communicate professionally and compassionately with customers via phone, email, and face-to-face where required. Identify where customers may require additional support or reasonable adjustments and ensure the complaint investigation is tailored to the customers individual needs. Provide expert advice and support to Investigating Managers throughout the complaints process, ensuring that all relevant evidence is gathered, reviewed, and assessed to facilitate thorough, fair, and proportionate investigations in line with internal policy and the Housing Ombudsman's Complaint Handling Code. Support the drafting and reviewing of high-quality complaint responses, ensuring they are clear, empathetic, and outcome-focused. Responses should demonstrate accountability, address the issues raised, and outline any remedies or service improvements where applicable, ensuring consistency with tone, policy, and regulatory standards. Identify trends and root causes of complaints to recommend service improvements. Work with service areas to ensure learning is captured and recorded. Contribute to internal reviews, audits, and reporting activities. Maintain accurate and up-to-date records on complaints systems in line with data protection and record-keeping requirements. Carry out other duties as required, which are broadly consistent with the level and responsibilities of this role. Its essential that you have extensive Service Improvement/Complaints experience Housing experience is preferred but not essential Apply now to be considered Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

Associate Sustainability Consultant - Building Physics & Whole Life Carbon Manchester Hybrid working Up to 70k A client-facing leadership role to grow sustainability services in a key regional market. A well-established UK multidisciplinary consultancy with over 1,000 employees across multiple offices is looking to appoint an Associate Sustainability Consultant to join its growing Manchester team. With sustainability and building performance identified as a major area of growth, this role offers the opportunity to take a leading position in expanding client relationships, winning new work and delivering high-quality consultancy across Whole Life Carbon and Building Physics. This is an ideal opportunity for someone who enjoys working directly with clients and wants to play a visible role in shaping the growth of a sustainability offering within a strong multidisciplinary environment. The Role This is a highly client-facing position, combining technical leadership with commercial and relationship responsibilities. You will: Act as a trusted advisor to clients, providing strategic guidance on Whole Life Carbon, building performance and low-carbon design. Lead the delivery of Whole Life Carbon assessments and Building Physics services across a range of sectors. Manage multiple projects simultaneously, ensuring high-quality technical and commercial outcomes. Play a key role in business development, including networking, developing client relationships and contributing to bids and proposals. Represent the sustainability team in design team meetings, workshops and client presentations. Collaborate closely with building services, cost, architecture and other disciplines to deliver integrated solutions. Support and mentor junior team members as the sustainability capability grows. About You Strong experience delivering Whole Life Carbon and/or Building Physics services within a consultancy environment. Proven client-facing consultancy skills, with the confidence to lead meetings, present advice and influence design teams. Experience managing projects and building long-term client relationships. Commercial awareness and an interest in supporting work-winning and business growth. A collaborative mindset and the ability to operate effectively within a multidisciplinary team. Experience in areas such as BREEAM, ESG, climate resilience or wider sustainability services would be beneficial but is not essential. Why Join? Opportunity to play a visible role in growing a sustainability service within a strong regional market. A genuine platform to influence clients, win work and shape the direction of the team. Access to a broad multidisciplinary network and established client base. Clear progression opportunities as the sustainability function expands. A collaborative, supportive environment with flexible working and long-term career development. If you're an Associate-level sustainability professional who enjoys client engagement, business development and delivering strategic low-carbon advice, we'd love to hear from you. Whether you're working in the larger corporate companies or a small SME this is certainly one to take note of. Please don't hesitate to apply or get in touch for further info on the email below, we can arrange a confidential conversation anytime to suit you. Your expert recruitment consultant is Lakshman Sivanesan, reachable via (url removed). Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is committed to equality in the workplace and is an equal opportunity employer.