Michael James Associates

Infrastructure Operations Manager Location: London (3 days per week in office) We are seeking an experienced Infrastructure Operations Manager to lead the day-to-day management of our hybrid infrastructure estate, covering cloud, on-premise, network, identity, backup, disaster recovery, and security platforms. This is a hands-on leadership role with responsibility for ensuring a secure, resilient, and high-performing infrastructure environment while driving continuous improvement, reducing risk, and managing technical debt. Key Responsibilities Lead infrastructure operations across Azure, on-prem, networking, identity, backup, DR, and security platforms. Ensure platform stability, performance, monitoring, patching, and operational excellence. Act as the senior escalation point for infrastructure incidents and problem management. Drive disaster recovery readiness, resilience testing, and risk remediation. Manage outsourced support providers and third-party vendors, ensuring SLA performance. Deliver infrastructure projects, upgrades, migrations, and automation initiatives. Lead and develop a small team of infrastructure engineers. Maintain strong governance, security, and operational standards. Key Skills & Experience 5+ years leading IT infrastructure operations within a hybrid cloud environment. Experience managing internal, offshore, or outsourced teams. Strong knowledge of Azure, networking, identity management, backup, and security technologies. Proven success improving operational stability, reducing risk, and delivering infrastructure change. Experience with ITIL processes, disaster recovery, and service management. Excellent stakeholder management and communication skills. Desirable Technologies Azure, Entra ID, Active Directory, Office 365, Fortinet, Meraki/Cisco, Mimecast, Rubrik, Acronis, SQL, AVD, automation, monitoring platforms, and ITOM/CMDB tooling.