Imagine Executive Solutions Ltd

Sales and Customer Experience Manager Permanent UK-based International Travel Required Salary: Competitive, dependent on experience The Opportunity An ambitious and growing international business is looking to appoint a Sales and Customer Experience Manager to lead and scale its customer-facing operations. This is a high-impact role for someone who thrives on driving sales performance while delivering exceptional customer experiences. You ll take ownership of a small but growing customer service and experience team, shape processes and systems, and play a key role in the next phase of business growth. What You ll Be Doing Leading, coaching, and developing a customer service / customer experience team (initially 2 3 people, with growth planned) Driving sales performance while maintaining outstanding service standards Owning and optimising CRM and customer support platforms (Zendesk or similar) Acting as the escalation point for complex customer and commercial issues Analysing customer data and feedback to improve service delivery and identify sales opportunities Working cross-functionally with senior stakeholders to align customer experience and commercial strategy Setting, tracking, and improving KPIs related to customer satisfaction and sales performance Supporting system improvements, process development, and scalability Representing the business with customers and partners, including occasional international travel What We re Looking For Proven experience managing people within sales, customer service, or customer experience environments A strong commercial mindset with a track record of driving sales growth Hands-on experience with Zendesk or confidence working with other CRMs or ERPs A proactive, solutions-focused approach with the ability to lead from the front Excellent communication and stakeholder management skills Comfortable operating in a fast-paced, evolving environment Willingness and flexibility to travel internationally when required Why Apply? Opportunity to build and grow a customer experience function High visibility role with influence at senior leadership level International exposure within a growing business Competitive salary and long-term career progression