A leading telecommunications company is looking for a Business Customer Support Technician Apprentice in Plymouth. This 18-month paid apprenticeship offers the opportunity to work with a variety of customers, develop technical skills, and gain a Level 3 ICT Comms Tech Qualification. Candidates must have five GCSEs at grades 4-9, including English and Maths, and a full manual driving license. The position provides hands-on experience and the chance to build a career in a dynamic industry.
Feb 24, 2026
Full time
A leading telecommunications company is looking for a Business Customer Support Technician Apprentice in Plymouth. This 18-month paid apprenticeship offers the opportunity to work with a variety of customers, develop technical skills, and gain a Level 3 ICT Comms Tech Qualification. Candidates must have five GCSEs at grades 4-9, including English and Maths, and a full manual driving license. The position provides hands-on experience and the chance to build a career in a dynamic industry.
A leading telecommunications company in Liverpool is seeking a Business Customer Support Technician Apprentice. This full-time apprenticeship offers a salary of £23,810 and requires candidates to reside within a 15-mile radius. The role involves hands-on customer support, installation of products, and technical troubleshooting. Ideal candidates will have five GCSEs, including English and Maths, and a passion for customer service. This is a fantastic opportunity to gain real-world experience and obtain an ICT Comms Tech Level 3 qualification.
Feb 24, 2026
Full time
A leading telecommunications company in Liverpool is seeking a Business Customer Support Technician Apprentice. This full-time apprenticeship offers a salary of £23,810 and requires candidates to reside within a 15-mile radius. The role involves hands-on customer support, installation of products, and technical troubleshooting. Ideal candidates will have five GCSEs, including English and Maths, and a passion for customer service. This is a fantastic opportunity to gain real-world experience and obtain an ICT Comms Tech Level 3 qualification.
# Business Customer Support Technician Apprentice ChelmsfordJob Req ID: 54455Posting Date: 12 Feb 2026Function: ApprenticesUnit: UK BusinessLocation: Widford, Chelmsford, United KingdomSalary: 23,810.00 Business - Customer Support Technician Apprentice level 3 Duration of the study programme - 18 months Location - Widford Industrial Estate, Rodney Way, CHELMSFORD, CM1 3BYCandidates must reside within a 30 miles commute from the specified location, to ensure effective coverage of the area and support personal wellbeing. Start date - 6th July 2026 Salary £ 23,810 Full time - Paid Apprenticeship Hours: 37.5 hrs Mon- Fri Entry Requirements You'll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted. Full manual driving licence Right to Work All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application. Security Checks Because of the sensitive nature of the work, you will need to go through additional personnel screening and Government SC clearance Watch this video to find out how this process works: Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits.Accessibility support for CandidatesJoin us as an apprentice and you'll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. What we're looking for A passion for providing a fantastic service to our customers - this is the critical one! Willingness to learn, adapt, and embrace new technologies and challenges. A curious personality alongside problem solving skills. About this role Work on-site with a diverse range of customers, from small local businesses to large FTSE 100 organisations, with no two days the same. Support customers with a wide variety of needs across hardware, software, and infrastructure. Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non complex repairs. Engage directly with customers-talking through ideas, resolving issues, and ensuring their services are fully optimised. Recommend suitable digital products and services to help customers get the most from their technology. Travel between customer locations as part of a dynamic, field- based role. Join a supportive team where full training is provided-technical passion and a proactive attitude matter more than prior experience. What You'll Do Work on-site across different customer locations. Install, configure, and optimise BT products, apps, and services. Carry out non complex repairs and provide deskside support for devices such as laptops, PCs, and printers. Support installations, migrations, and rollouts. Diagnose and resolve hardware and software issues. Guide customers through solutions and recommend suitable digital products and services. What You'll Learn Hands-on field engineering and customer support experience. How to install and configure BT applications and services. Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues. Logical problem-solving and customer service best practice. Technical knowledge of networking, cabling, and system setups. An ICT Comms Tech Level 3 qualification through structured apprenticeship training. Exposure to BT's innovative technologies and future-ready solutions. Your Future Career Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach). Potential to move into advanced engineering roles or leadership positions. Be part of a global technology leader committed to diversity, inclusion, and sustainability. Build a career in a growing industry with roles in field service, technical support, and beyond. Access to continuous learning and development programs to keep your skills future-ready. About the apprenticeship you'll study for This apprenticeship will last 18 months, and you'll spend a minimum 20% of your working hours will be dedicated to learning and studying. You'll also complete one "study day" a week. At the end of your hard work, you will gain an Information Communications Technician level 3 Qualification.The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford. Location - Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more Ready to Apply It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have.BT Group will never ask for payment during recruitment. All genuine BT Group communications come or . Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let's look out for one another and keep our job-seeking community safe. We look forward to receiving your application! Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic
Feb 24, 2026
Full time
# Business Customer Support Technician Apprentice ChelmsfordJob Req ID: 54455Posting Date: 12 Feb 2026Function: ApprenticesUnit: UK BusinessLocation: Widford, Chelmsford, United KingdomSalary: 23,810.00 Business - Customer Support Technician Apprentice level 3 Duration of the study programme - 18 months Location - Widford Industrial Estate, Rodney Way, CHELMSFORD, CM1 3BYCandidates must reside within a 30 miles commute from the specified location, to ensure effective coverage of the area and support personal wellbeing. Start date - 6th July 2026 Salary £ 23,810 Full time - Paid Apprenticeship Hours: 37.5 hrs Mon- Fri Entry Requirements You'll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted. Full manual driving licence Right to Work All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application. Security Checks Because of the sensitive nature of the work, you will need to go through additional personnel screening and Government SC clearance Watch this video to find out how this process works: Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits.Accessibility support for CandidatesJoin us as an apprentice and you'll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. What we're looking for A passion for providing a fantastic service to our customers - this is the critical one! Willingness to learn, adapt, and embrace new technologies and challenges. A curious personality alongside problem solving skills. About this role Work on-site with a diverse range of customers, from small local businesses to large FTSE 100 organisations, with no two days the same. Support customers with a wide variety of needs across hardware, software, and infrastructure. Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non complex repairs. Engage directly with customers-talking through ideas, resolving issues, and ensuring their services are fully optimised. Recommend suitable digital products and services to help customers get the most from their technology. Travel between customer locations as part of a dynamic, field- based role. Join a supportive team where full training is provided-technical passion and a proactive attitude matter more than prior experience. What You'll Do Work on-site across different customer locations. Install, configure, and optimise BT products, apps, and services. Carry out non complex repairs and provide deskside support for devices such as laptops, PCs, and printers. Support installations, migrations, and rollouts. Diagnose and resolve hardware and software issues. Guide customers through solutions and recommend suitable digital products and services. What You'll Learn Hands-on field engineering and customer support experience. How to install and configure BT applications and services. Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues. Logical problem-solving and customer service best practice. Technical knowledge of networking, cabling, and system setups. An ICT Comms Tech Level 3 qualification through structured apprenticeship training. Exposure to BT's innovative technologies and future-ready solutions. Your Future Career Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach). Potential to move into advanced engineering roles or leadership positions. Be part of a global technology leader committed to diversity, inclusion, and sustainability. Build a career in a growing industry with roles in field service, technical support, and beyond. Access to continuous learning and development programs to keep your skills future-ready. About the apprenticeship you'll study for This apprenticeship will last 18 months, and you'll spend a minimum 20% of your working hours will be dedicated to learning and studying. You'll also complete one "study day" a week. At the end of your hard work, you will gain an Information Communications Technician level 3 Qualification.The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford. Location - Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more Ready to Apply It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have.BT Group will never ask for payment during recruitment. All genuine BT Group communications come or . Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let's look out for one another and keep our job-seeking community safe. We look forward to receiving your application! Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic
A leading telecommunications provider in Chelmsford is seeking a Business Customer Support Technician Apprentice for an 18-month paid program. You will engage with customers from small businesses to large enterprises, installing and optimizing technology products and providing support. Ideal candidates will be passionate about service, willing to learn, and possess strong problem-solving skills. This position offers hands-on experience in the growing telecommunications industry and the chance for future career progression.
Feb 24, 2026
Full time
A leading telecommunications provider in Chelmsford is seeking a Business Customer Support Technician Apprentice for an 18-month paid program. You will engage with customers from small businesses to large enterprises, installing and optimizing technology products and providing support. Ideal candidates will be passionate about service, willing to learn, and possess strong problem-solving skills. This position offers hands-on experience in the growing telecommunications industry and the chance for future career progression.
# Business Customer Support Technician Apprentice LiverpoolJob Req ID: 54443Posting Date: 12 Feb 2026Function: ApprenticesUnit: UK BusinessLocation: 100 Old Hall Street, Liverpool, United KingdomSalary: 23,810.00 Business - Customer Support Technician Apprentice level 3 Duration of the study programme - 18 months Location - 100 OLD HALL STREET, LIVERPOOL, L3 9QJCandidates must reside within 15 miles radius commute from the specified location to ensure effective coverage of the area and support personal wellbeing. Start date - 6th July 2026 Salary £ 23,810 Full time - Paid Apprenticeship Hours: 37.5 hrs Mon- Fri Entry Requirements You'll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted. Full manual driving licence Right to Work All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application. Security Checks Because of the sensitive nature of the work, you will need to go through additional personnel screening and Government SC clearance Watch this video to find out how this process works: Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits.Accessibility support for CandidatesJoin us as an apprentice and you'll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. What we're looking for A passion for providing a fantastic service to our customers - this is the critical one! Willingness to learn, adapt, and embrace new technologies and challenges. A curious personality alongside problem solving skills. About this role Work on-site with a diverse range of customers, from small local businesses to large FTSE 100 organisations, with no two days the same. Support customers with a wide variety of needs across hardware, software, and infrastructure. Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non complex repairs. Engage directly with customers-talking through ideas, resolving issues, and ensuring their services are fully optimised. Recommend suitable digital products and services to help customers get the most from their technology. Travel between customer locations as part of a dynamic, field- based role. Join a supportive team where full training is provided-technical passion and a proactive attitude matter more than prior experience. What You'll Do Work on-site across different customer locations. Install, configure, and optimise BT products, apps, and services. Carry out non complex repairs and provide deskside support for devices such as laptops, PCs, and printers. Support installations, migrations, and rollouts. Diagnose and resolve hardware and software issues. Guide customers through solutions and recommend suitable digital products and services. What You'll Learn Hands-on field engineering and customer support experience. How to install and configure BT applications and services. Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues. Logical problem-solving and customer service best practice. Technical knowledge of networking, cabling, and system setups. An ICT Comms Tech Level 3 qualification through structured apprenticeship training. Exposure to BT's innovative technologies and future-ready solutions. Your Future Career Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach). Potential to move into advanced engineering roles or leadership positions. Be part of a global technology leader committed to diversity, inclusion, and sustainability. Build a career in a growing industry with roles in field service, technical support, and beyond. Access to continuous learning and development programs to keep your skills future-ready. About the apprenticeship you'll study for This apprenticeship will last 18 months, and you'll spend a minimum 20% of your working hours will be dedicated to learning and studying. You'll also complete one "study day" a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification. The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford. Location - Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more Ready to Apply It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have.BT Group will never ask for payment during recruitment. All genuine BT Group communications come or . Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let's look out for one another and keep our job-seeking community safe. We look forward to receiving your application! Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled,
Feb 24, 2026
Full time
# Business Customer Support Technician Apprentice LiverpoolJob Req ID: 54443Posting Date: 12 Feb 2026Function: ApprenticesUnit: UK BusinessLocation: 100 Old Hall Street, Liverpool, United KingdomSalary: 23,810.00 Business - Customer Support Technician Apprentice level 3 Duration of the study programme - 18 months Location - 100 OLD HALL STREET, LIVERPOOL, L3 9QJCandidates must reside within 15 miles radius commute from the specified location to ensure effective coverage of the area and support personal wellbeing. Start date - 6th July 2026 Salary £ 23,810 Full time - Paid Apprenticeship Hours: 37.5 hrs Mon- Fri Entry Requirements You'll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted. Full manual driving licence Right to Work All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application. Security Checks Because of the sensitive nature of the work, you will need to go through additional personnel screening and Government SC clearance Watch this video to find out how this process works: Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits.Accessibility support for CandidatesJoin us as an apprentice and you'll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. What we're looking for A passion for providing a fantastic service to our customers - this is the critical one! Willingness to learn, adapt, and embrace new technologies and challenges. A curious personality alongside problem solving skills. About this role Work on-site with a diverse range of customers, from small local businesses to large FTSE 100 organisations, with no two days the same. Support customers with a wide variety of needs across hardware, software, and infrastructure. Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non complex repairs. Engage directly with customers-talking through ideas, resolving issues, and ensuring their services are fully optimised. Recommend suitable digital products and services to help customers get the most from their technology. Travel between customer locations as part of a dynamic, field- based role. Join a supportive team where full training is provided-technical passion and a proactive attitude matter more than prior experience. What You'll Do Work on-site across different customer locations. Install, configure, and optimise BT products, apps, and services. Carry out non complex repairs and provide deskside support for devices such as laptops, PCs, and printers. Support installations, migrations, and rollouts. Diagnose and resolve hardware and software issues. Guide customers through solutions and recommend suitable digital products and services. What You'll Learn Hands-on field engineering and customer support experience. How to install and configure BT applications and services. Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues. Logical problem-solving and customer service best practice. Technical knowledge of networking, cabling, and system setups. An ICT Comms Tech Level 3 qualification through structured apprenticeship training. Exposure to BT's innovative technologies and future-ready solutions. Your Future Career Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach). Potential to move into advanced engineering roles or leadership positions. Be part of a global technology leader committed to diversity, inclusion, and sustainability. Build a career in a growing industry with roles in field service, technical support, and beyond. Access to continuous learning and development programs to keep your skills future-ready. About the apprenticeship you'll study for This apprenticeship will last 18 months, and you'll spend a minimum 20% of your working hours will be dedicated to learning and studying. You'll also complete one "study day" a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification. The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford. Location - Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more Ready to Apply It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have.BT Group will never ask for payment during recruitment. All genuine BT Group communications come or . Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let's look out for one another and keep our job-seeking community safe. We look forward to receiving your application! Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled,
Business Customer Support Technician Apprentice Gloucester Posting Date: 12 Feb 2026 Unit: UK Business Location: St Oswalds Road, Gloucester, United Kingdom Business - Customer Support Technician Apprentice Level 3 Duration of the study programme - 18 months Location- Hempsted Lane, GLOUCESTER, GL2 5BT Candidates must reside within a 25 miles commute from the specified location, to ensure effective coverage of the area and support personal wellbeing. Start date - 6th July 2026 Salary £23,810 Full time - Paid Apprenticeship Hours: 37.5 hrs Mon- Fri Entry Requirements You'll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted. Full manual driving licence Right to Work All applicants will need a full UK Right to Work for theduration of the 18-month scheme, without this we cannot accept an application. Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits. Join us as an apprentice and you'll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. What we're looking for A passion for providing a fantastic service to our customers - this is the critical one! Willingness to learn, adapt, and embrace new technologies and challenges. A curious personality alongside problem solving skills. About this role Work on-site with a diverse range of customers, from small local businesses to large FTSE 100 organisations, with no two days the same. Support customers with a wide variety of needs across hardware, software, and infrastructure. Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non complex repairs. Engage directly with customers-talking through ideas, resolving issues, and ensuring their services are fully optimised. Recommend suitable digital products and services to help customers get the most from their technology. Travel between customer locations as part of a dynamic, field based role. Join a supportive team where full training is provided-technical passion and a proactive attitude matter more than prior experience. What You'll Do Install, configure, and optimise BT products, apps, and services. Carry out non complex repairs and provide deskside support for devices such as laptops, PCs, and printers. Support installations, migrations, and rollouts. Diagnose and resolve hardware and software issues. Guide customers through solutions and recommend suitable digital products and services. What You'll Learn Hands on field engineering and customer support experience. How to install and configure BT applications and services. Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues. Logical problem solving and customer service best practice. Technical knowledge of networking, cabling, and system setups. An ICT Comms Tech Level 3 qualification through structured apprenticeship training. Exposure to BT's innovative technologies and future ready solutions. Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach). Potential to move into advanced engineering roles or leadership positions. Be part of a global technology leader committed to diversity, inclusion, and sustainability. Build a career in a growing industry with roles in field service, technical support, and beyond. Access to continuous learning and development programs to keep your skills future ready. About the apprenticeship you'll study for This apprenticeship will last 18 months, and you'll spend a minimum 20% of your working hours dedicated to learning and studying. You'll also complete one "study day" a week. At the end of your hard work, you will gain an ICT Comms Tech Level3 Qualification. The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford. Location - Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL What's in it for you? Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more Ready to Apply It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have. BT Group will never ask for payment during recruitment. All genuine BT Group communications come emails or Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let's look out for one another and keep our job seeking community safe. We look forward to receiving your application! About us BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. Although these roles are listed as full time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Feb 24, 2026
Full time
Business Customer Support Technician Apprentice Gloucester Posting Date: 12 Feb 2026 Unit: UK Business Location: St Oswalds Road, Gloucester, United Kingdom Business - Customer Support Technician Apprentice Level 3 Duration of the study programme - 18 months Location- Hempsted Lane, GLOUCESTER, GL2 5BT Candidates must reside within a 25 miles commute from the specified location, to ensure effective coverage of the area and support personal wellbeing. Start date - 6th July 2026 Salary £23,810 Full time - Paid Apprenticeship Hours: 37.5 hrs Mon- Fri Entry Requirements You'll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted. Full manual driving licence Right to Work All applicants will need a full UK Right to Work for theduration of the 18-month scheme, without this we cannot accept an application. Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits. Join us as an apprentice and you'll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. What we're looking for A passion for providing a fantastic service to our customers - this is the critical one! Willingness to learn, adapt, and embrace new technologies and challenges. A curious personality alongside problem solving skills. About this role Work on-site with a diverse range of customers, from small local businesses to large FTSE 100 organisations, with no two days the same. Support customers with a wide variety of needs across hardware, software, and infrastructure. Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non complex repairs. Engage directly with customers-talking through ideas, resolving issues, and ensuring their services are fully optimised. Recommend suitable digital products and services to help customers get the most from their technology. Travel between customer locations as part of a dynamic, field based role. Join a supportive team where full training is provided-technical passion and a proactive attitude matter more than prior experience. What You'll Do Install, configure, and optimise BT products, apps, and services. Carry out non complex repairs and provide deskside support for devices such as laptops, PCs, and printers. Support installations, migrations, and rollouts. Diagnose and resolve hardware and software issues. Guide customers through solutions and recommend suitable digital products and services. What You'll Learn Hands on field engineering and customer support experience. How to install and configure BT applications and services. Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues. Logical problem solving and customer service best practice. Technical knowledge of networking, cabling, and system setups. An ICT Comms Tech Level 3 qualification through structured apprenticeship training. Exposure to BT's innovative technologies and future ready solutions. Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach). Potential to move into advanced engineering roles or leadership positions. Be part of a global technology leader committed to diversity, inclusion, and sustainability. Build a career in a growing industry with roles in field service, technical support, and beyond. Access to continuous learning and development programs to keep your skills future ready. About the apprenticeship you'll study for This apprenticeship will last 18 months, and you'll spend a minimum 20% of your working hours dedicated to learning and studying. You'll also complete one "study day" a week. At the end of your hard work, you will gain an ICT Comms Tech Level3 Qualification. The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford. Location - Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL What's in it for you? Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more Ready to Apply It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have. BT Group will never ask for payment during recruitment. All genuine BT Group communications come emails or Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let's look out for one another and keep our job seeking community safe. We look forward to receiving your application! About us BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. Although these roles are listed as full time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Salary: Competitive with excellent benefits Enhanced Security Clearance: Developed Vetting (DV) Why Sales and Commercial? In Sales and Commercial, we're building one of the biggest and best sales teams in the country. We've got big ambitions to develop a team that has the right ability and will to win. Central to our ambitions are; Using our unparalleled expertise to bring first class solutions to market and offer a compelling value proposition to our customers that's unmatched by our competitors Developing a highly skilled, highly efficient sales powerhouse through competitive pricing, an optimised channel model and best in class tools Relentless pursuit of a high-performance culture founded on clear career progression and the drive and determination to become the UK's best sales force Why this job matters As the Defence Head of Contract Management, you'll play a pivotal role in delivering exceptional value to BT's defence customers, while being directly accountable for a portfolio £1 billion+ lifetime value. This is more than a leadership role-it's a unique opportunity to serve the UK's national interests, support critical public services, and help keep the nation safe. You'll lead the defence contract management and Contract Management Office (CMO) teams, ensuring BT meets its contractual obligations with precision, integrity, and strategic foresight. This role is deeply rewarding-your work will directly impact UK communities, support government transformation, and contribute to national security. If you're driven by purpose, thrive in complexity, and want to make a tangible difference, this is your opportunity to lead at a high level. What you'll be doing Leading and inspiring the defence contract management and CMO teams to deliver operational excellence and strategic outcomes. Building and nurturing trusted relationships with senior stakeholders, including C-suite executives, sector MDs, and defence partners, with culture and inclusion at the core of everything you do. Providing commercial and strategic leadership across BT's defence portfolio virtual teams and influencing decisions at the highest levels. Driving cost transformation and margin optimisation initiatives to ensure long-term contract sustainability, leading to value for money for our customers. Overseeing the in-life performance of 100+ third-party suppliers and partners, ensuring alignment with BT's values and customer commitments. Leading change control and contract evolution, identifying opportunities for innovation and growth. Championing contract governance (CGRs), risk management/mitigation and obligations, and financial performance across the contract lifecycle, including debt and P&L management. The skills you'll need Contract Management P&L Commercial Acumen Stakeholder Management Negotiation What you'll bring Extensive experience in commercial and contract management with a strong grasp of industry best practices. A track record of managing senior stakeholders in defence or government sectors, with the credibility to influence at the highest levels. Demonstrated leadership of large, cross functional teams-creating a culture of collaboration, accountability, and inclusion. Strategic thinking and transformation leadership, with a history of delivering impactful change programmes. Exceptional stakeholder engagement and problem solving skills, with the ability to navigate complexity and ambiguity. Benefits 15% on target bonus Private health care Car allowance BT Pension scheme, minimum 5% employee contribution, BT contribution 10% Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. 25 days annual leave (not including bank holidays), increasing with service 24/7 private virtual GP appointments for UK colleagues 2 weeks paid carer's leave World class training and development opportunities Option to join BT Shares Saving schemes BT has moved to a hybrid working model-you can work from home 2 days per week. This means you'll be at your contractual location 3 days a week. About us With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi skilled team that makes a significant impact to society. Although these roles are listed as full time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Feb 23, 2026
Full time
Salary: Competitive with excellent benefits Enhanced Security Clearance: Developed Vetting (DV) Why Sales and Commercial? In Sales and Commercial, we're building one of the biggest and best sales teams in the country. We've got big ambitions to develop a team that has the right ability and will to win. Central to our ambitions are; Using our unparalleled expertise to bring first class solutions to market and offer a compelling value proposition to our customers that's unmatched by our competitors Developing a highly skilled, highly efficient sales powerhouse through competitive pricing, an optimised channel model and best in class tools Relentless pursuit of a high-performance culture founded on clear career progression and the drive and determination to become the UK's best sales force Why this job matters As the Defence Head of Contract Management, you'll play a pivotal role in delivering exceptional value to BT's defence customers, while being directly accountable for a portfolio £1 billion+ lifetime value. This is more than a leadership role-it's a unique opportunity to serve the UK's national interests, support critical public services, and help keep the nation safe. You'll lead the defence contract management and Contract Management Office (CMO) teams, ensuring BT meets its contractual obligations with precision, integrity, and strategic foresight. This role is deeply rewarding-your work will directly impact UK communities, support government transformation, and contribute to national security. If you're driven by purpose, thrive in complexity, and want to make a tangible difference, this is your opportunity to lead at a high level. What you'll be doing Leading and inspiring the defence contract management and CMO teams to deliver operational excellence and strategic outcomes. Building and nurturing trusted relationships with senior stakeholders, including C-suite executives, sector MDs, and defence partners, with culture and inclusion at the core of everything you do. Providing commercial and strategic leadership across BT's defence portfolio virtual teams and influencing decisions at the highest levels. Driving cost transformation and margin optimisation initiatives to ensure long-term contract sustainability, leading to value for money for our customers. Overseeing the in-life performance of 100+ third-party suppliers and partners, ensuring alignment with BT's values and customer commitments. Leading change control and contract evolution, identifying opportunities for innovation and growth. Championing contract governance (CGRs), risk management/mitigation and obligations, and financial performance across the contract lifecycle, including debt and P&L management. The skills you'll need Contract Management P&L Commercial Acumen Stakeholder Management Negotiation What you'll bring Extensive experience in commercial and contract management with a strong grasp of industry best practices. A track record of managing senior stakeholders in defence or government sectors, with the credibility to influence at the highest levels. Demonstrated leadership of large, cross functional teams-creating a culture of collaboration, accountability, and inclusion. Strategic thinking and transformation leadership, with a history of delivering impactful change programmes. Exceptional stakeholder engagement and problem solving skills, with the ability to navigate complexity and ambiguity. Benefits 15% on target bonus Private health care Car allowance BT Pension scheme, minimum 5% employee contribution, BT contribution 10% Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. 25 days annual leave (not including bank holidays), increasing with service 24/7 private virtual GP appointments for UK colleagues 2 weeks paid carer's leave World class training and development opportunities Option to join BT Shares Saving schemes BT has moved to a hybrid working model-you can work from home 2 days per week. This means you'll be at your contractual location 3 days a week. About us With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi skilled team that makes a significant impact to society. Although these roles are listed as full time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
A leading telecommunications company in the UK is seeking a Defence Head of Contract Management to play a pivotal role in delivering exceptional value to defence customers. You will manage a portfolio worth over £1 billion, ensure BT meets contractual obligations, and lead teams that impact national security. This leadership position requires extensive experience in commercial management, strategic thinking, and the ability to engage with senior stakeholders. The company offers a hybrid working model and numerous employee benefits.
Feb 23, 2026
Full time
A leading telecommunications company in the UK is seeking a Defence Head of Contract Management to play a pivotal role in delivering exceptional value to defence customers. You will manage a portfolio worth over £1 billion, ensure BT meets contractual obligations, and lead teams that impact national security. This leadership position requires extensive experience in commercial management, strategic thinking, and the ability to engage with senior stakeholders. The company offers a hybrid working model and numerous employee benefits.
# Transformation Assurance ManagerJob Req ID: 56142Posting Date: 18 Feb 2026Function: Strategy, Transformation & Business IntelligenceUnit: Strategy & ChangeLocation: 1 Braham Street, London, United KingdomSalary: Competitive salary & benefits Why this job matters This is a second-line assurance role focused on strengthening the design and implementation of key controls across our transformation portfolio. The successful candidate will contribute to the ongoing enhancement of our key control framework and assess its operational effectiveness. You will also lead a series of targeted deep dives across the portfolio to investigate and address specific areas of concern. The role works closely with the Senior Manager for Transformation Assurance, Transformation Governance, Group colleagues, and unit transformation teams to design and deliver robust second-line assurance over BT's transformation portfolio. Key elements of the role include: Delivering Independent Assurance Reviews Execute risk-based assurance reviews across transformation programmes and projects, ensuring adherence to the transformation standard and key control framework. Monitoring Risk and Compliance Identify, assess, and escalate transformation risks, recommending interventions to mitigate potential delays, cost overruns, or scope deviations. Championing Continuous Improvement Support in the development of best practice tools and templates. Drive the adoption of best practices in assurance methodologies, tools, and templates, fostering a culture of learning and efficiency across transformation teams. Track assurance recommendations and management actions through to conclusion to confirm identified risks have been suitably addressed. Support first line in robust self-assessments against the key control framework, identifying opportunities for improvement and providing specialist support in addressing areas of concern. Providing Stakeholder Reporting and Insights Produce clear, concise assurance reports for senior stakeholders, highlighting key findings, risks, and improvement opportunities. Support with the drafting of twice-yearly summary reports on assurance activity to transformation governance forums including Transformation ExCo. The skills & experience you'll need The ideal candidate will have a strong assurance background either in a second line assurance role or internal audit. Transformation experience is preferred but not essential. Ideally experience in large international or FTSE 100 company, or within professional services/consultancy. Skills Problem solving: proven ability to identify risks and issues, and provide robust recommendations to support management in resolving. Stakeholder management: strong relationship skills to work across organizational boundaries and influence stakeholders. Discipline: ability to set standards and assess delivery against them. Analytics: ability to assimilate and interpret situations and data. Collaboration: ability to work collaboratively and proactively manage workload in an agile team environment. Communications: engaging with a broad range of stakeholders creating the environment for constructive dialogue. Resilience: high levels of resilience to engage positively in challenging situations. Intellectual Curiosity: to rapidly build a comprehensive understanding of the BT Group and its businesses and value drivers, and the sector and markets in which it operates. Experience Leading and delivering high quality assurance reviews that have impact and drive positive change. Developing and optimising control frameworks including assessing the design and operating effectiveness of controls and identifying value add opportunities to improve and mitigate risk. Analyzing information and data to form evidence-based opinions. Drafting assurance reports. Engaging with Directors level stakeholders. Experience embedding good practice ideally in new or existing transformation projects and programmes (preferred). Knowledge of project and programme lifecycles (preferred). 10% on target bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. 25 days annual leave (not including bank holidays), increasing with service 24/7 private virtual GP appointments for UK colleagues 2 weeks carer's leave World-class training and development opportunities Option to join BT Shares Saving schemes. Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just
Feb 21, 2026
Full time
# Transformation Assurance ManagerJob Req ID: 56142Posting Date: 18 Feb 2026Function: Strategy, Transformation & Business IntelligenceUnit: Strategy & ChangeLocation: 1 Braham Street, London, United KingdomSalary: Competitive salary & benefits Why this job matters This is a second-line assurance role focused on strengthening the design and implementation of key controls across our transformation portfolio. The successful candidate will contribute to the ongoing enhancement of our key control framework and assess its operational effectiveness. You will also lead a series of targeted deep dives across the portfolio to investigate and address specific areas of concern. The role works closely with the Senior Manager for Transformation Assurance, Transformation Governance, Group colleagues, and unit transformation teams to design and deliver robust second-line assurance over BT's transformation portfolio. Key elements of the role include: Delivering Independent Assurance Reviews Execute risk-based assurance reviews across transformation programmes and projects, ensuring adherence to the transformation standard and key control framework. Monitoring Risk and Compliance Identify, assess, and escalate transformation risks, recommending interventions to mitigate potential delays, cost overruns, or scope deviations. Championing Continuous Improvement Support in the development of best practice tools and templates. Drive the adoption of best practices in assurance methodologies, tools, and templates, fostering a culture of learning and efficiency across transformation teams. Track assurance recommendations and management actions through to conclusion to confirm identified risks have been suitably addressed. Support first line in robust self-assessments against the key control framework, identifying opportunities for improvement and providing specialist support in addressing areas of concern. Providing Stakeholder Reporting and Insights Produce clear, concise assurance reports for senior stakeholders, highlighting key findings, risks, and improvement opportunities. Support with the drafting of twice-yearly summary reports on assurance activity to transformation governance forums including Transformation ExCo. The skills & experience you'll need The ideal candidate will have a strong assurance background either in a second line assurance role or internal audit. Transformation experience is preferred but not essential. Ideally experience in large international or FTSE 100 company, or within professional services/consultancy. Skills Problem solving: proven ability to identify risks and issues, and provide robust recommendations to support management in resolving. Stakeholder management: strong relationship skills to work across organizational boundaries and influence stakeholders. Discipline: ability to set standards and assess delivery against them. Analytics: ability to assimilate and interpret situations and data. Collaboration: ability to work collaboratively and proactively manage workload in an agile team environment. Communications: engaging with a broad range of stakeholders creating the environment for constructive dialogue. Resilience: high levels of resilience to engage positively in challenging situations. Intellectual Curiosity: to rapidly build a comprehensive understanding of the BT Group and its businesses and value drivers, and the sector and markets in which it operates. Experience Leading and delivering high quality assurance reviews that have impact and drive positive change. Developing and optimising control frameworks including assessing the design and operating effectiveness of controls and identifying value add opportunities to improve and mitigate risk. Analyzing information and data to form evidence-based opinions. Drafting assurance reports. Engaging with Directors level stakeholders. Experience embedding good practice ideally in new or existing transformation projects and programmes (preferred). Knowledge of project and programme lifecycles (preferred). 10% on target bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. 25 days annual leave (not including bank holidays), increasing with service 24/7 private virtual GP appointments for UK colleagues 2 weeks carer's leave World-class training and development opportunities Option to join BT Shares Saving schemes. Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just