A leading telecommunications company in Greater London is seeking an Account Director to manage major retail accounts. You will be responsible for driving revenue growth and developing strategic relationships across customer organisations. The ideal candidate will have a proven track record in account management, with strong skills in relationship building and strategic planning. The role offers a hybrid working model and an attractive benefits package including healthcare and bonus structures.
Apr 23, 2026
Full time
A leading telecommunications company in Greater London is seeking an Account Director to manage major retail accounts. You will be responsible for driving revenue growth and developing strategic relationships across customer organisations. The ideal candidate will have a proven track record in account management, with strong skills in relationship building and strategic planning. The role offers a hybrid working model and an attractive benefits package including healthcare and bonus structures.
# Business Customer Support Technician Apprentice PlymouthJob Req ID: 54461Posting Date: 12 Feb 2026Function: ApprenticesUnit: UK BusinessLocation: Tamerton Foliot Road, Plymouth, United KingdomSalary: 23,810.00 Business - Customer Support Technician Apprentice level 3 Duration of the study programme - 18 months Location - Tamerton Foliot Road, Whitleigh,PLYMOUTH, PL6 5DTCandidates must reside within a 20 miles commute from the specified location, to ensure effective coverage of the area and support personal wellbeing. Start date - 7th September 2026 Salary £ 23,810 Full time - Paid Apprenticeship Hours: 37.5 hrs Mon- Fri Entry Requirements You'll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted. Full manual driving licence Right to Work All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application. Security Checks Because of the sensitive nature of the work, you will need to go through additional personnel screening and Government SC clearance Watch this video to find out how this process works: Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits.Accessibility support for CandidatesJoin us as an apprentice and you'll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. What we're looking for A passion for providing a fantastic service to our customers - this is the critical one! Willingness to learn, adapt, and embrace new technologies and challenges. A curious personality alongside problem solving skills. About this role Work on-site with a diverse range of customers, from small local businesses to large FTSE 100 organisations, with no two days the same. Support customers with a wide variety of needs across hardware, software, and infrastructure. Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non complex repairs. Engage directly with customers-talking through ideas, resolving issues, and ensuring their services are fully optimised. Recommend suitable digital products and services to help customers get the most from their technology. Travel between customer locations as part of a dynamic, field- based role. Join a supportive team where full training is provided-technical passion and a proactive attitude matter more than prior experience. What You'll Do Work on-site across different customer locations. Install, configure, and optimise BT products, apps, and services. Carry out non complex repairs and provide deskside support for devices such as laptops, PCs, and printers. Support installations, migrations, and rollouts. Diagnose and resolve hardware and software issues. Guide customers through solutions and recommend suitable digital products and services. What You'll Learn Hands-on field engineering and customer support experience. How to install and configure BT applications and services. Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues. Logical problem-solving and customer service best practice. Technical knowledge of networking, cabling, and system setups. An ICT Comms Tech Level 3 Qualification through structured apprenticeship training. Exposure to BT's innovative technologies and future-ready solutions. Your Future Career Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach). Potential to move into advanced engineering roles or leadership positions. Be part of a global technology leader committed to diversity, inclusion, and sustainability. Build a career in a growing industry with roles in field service, technical support, and beyond. Access to continuous learning and development programs to keep your skills future-ready. About the apprenticeship you'll study for This apprenticeship will last 18 months, and you'll spend a minimum 20% of your working hours will be dedicated to learning and studying. You'll also complete one "study day" a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification. The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford. Location - Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more Ready to Apply It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have.BT Group will never ask for payment during recruitment. All genuine BT Group communications come or . Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let's look out for one another and keep our job-seeking community safe. We look forward to receiving your application! Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds
Apr 22, 2026
Full time
# Business Customer Support Technician Apprentice PlymouthJob Req ID: 54461Posting Date: 12 Feb 2026Function: ApprenticesUnit: UK BusinessLocation: Tamerton Foliot Road, Plymouth, United KingdomSalary: 23,810.00 Business - Customer Support Technician Apprentice level 3 Duration of the study programme - 18 months Location - Tamerton Foliot Road, Whitleigh,PLYMOUTH, PL6 5DTCandidates must reside within a 20 miles commute from the specified location, to ensure effective coverage of the area and support personal wellbeing. Start date - 7th September 2026 Salary £ 23,810 Full time - Paid Apprenticeship Hours: 37.5 hrs Mon- Fri Entry Requirements You'll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted. Full manual driving licence Right to Work All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application. Security Checks Because of the sensitive nature of the work, you will need to go through additional personnel screening and Government SC clearance Watch this video to find out how this process works: Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits.Accessibility support for CandidatesJoin us as an apprentice and you'll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. What we're looking for A passion for providing a fantastic service to our customers - this is the critical one! Willingness to learn, adapt, and embrace new technologies and challenges. A curious personality alongside problem solving skills. About this role Work on-site with a diverse range of customers, from small local businesses to large FTSE 100 organisations, with no two days the same. Support customers with a wide variety of needs across hardware, software, and infrastructure. Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non complex repairs. Engage directly with customers-talking through ideas, resolving issues, and ensuring their services are fully optimised. Recommend suitable digital products and services to help customers get the most from their technology. Travel between customer locations as part of a dynamic, field- based role. Join a supportive team where full training is provided-technical passion and a proactive attitude matter more than prior experience. What You'll Do Work on-site across different customer locations. Install, configure, and optimise BT products, apps, and services. Carry out non complex repairs and provide deskside support for devices such as laptops, PCs, and printers. Support installations, migrations, and rollouts. Diagnose and resolve hardware and software issues. Guide customers through solutions and recommend suitable digital products and services. What You'll Learn Hands-on field engineering and customer support experience. How to install and configure BT applications and services. Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues. Logical problem-solving and customer service best practice. Technical knowledge of networking, cabling, and system setups. An ICT Comms Tech Level 3 Qualification through structured apprenticeship training. Exposure to BT's innovative technologies and future-ready solutions. Your Future Career Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach). Potential to move into advanced engineering roles or leadership positions. Be part of a global technology leader committed to diversity, inclusion, and sustainability. Build a career in a growing industry with roles in field service, technical support, and beyond. Access to continuous learning and development programs to keep your skills future-ready. About the apprenticeship you'll study for This apprenticeship will last 18 months, and you'll spend a minimum 20% of your working hours will be dedicated to learning and studying. You'll also complete one "study day" a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification. The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford. Location - Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more Ready to Apply It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have.BT Group will never ask for payment during recruitment. All genuine BT Group communications come or . Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let's look out for one another and keep our job-seeking community safe. We look forward to receiving your application! Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds
# Business Customer Support Technician ApprenticeJob Req ID: 56278Posting Date: 23 Feb 2026Function: ApprenticesUnit: UK BusinessLocation: Grenn Street, Sunbury on Thames, United KingdomSalary: £23,810.00 Business - Customer Support Technician Apprentice level 3 Duration of the study programme - 18 months Location - Widford Industrial Estate, Rodney Way, CHELMSFORD, CM1 3BYCandidates must reside within a 30 miles commute from the specified location, to ensure effective coverage of the area and support personal wellbeing. Start date - 6th July 2026 Salary £ 23,810 Full time - Paid Apprenticeship Hours: 37.5 hrs Mon- Fri Entry Requirements You'll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted. Full manual driving licence Right to Work All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application. Security Checks Because of the sensitive nature of the work, you will need to go through additional personnel screening and Government SC clearance Watch this video to find out how this process works: Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits.Accessibility support for CandidatesJoin us as an apprentice and you'll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. What we're looking for A passion for providing a fantastic service to our customers - this is the critical one! Willingness to learn, adapt, and embrace new technologies and challenges. A curious personality alongside problem solving skills. About this role Work on-site with a diverse range of customers, from small local businesses to large FTSE 100 organisations, with no two days the same. Support customers with a wide variety of needs across hardware, software, and infrastructure. Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non complex repairs. Engage directly with customers-talking through ideas, resolving issues, and ensuring their services are fully optimised. Recommend suitable digital products and services to help customers get the most from their technology. Travel between customer locations as part of a dynamic, field- based role. Join a supportive team where full training is provided-technical passion and a proactive attitude matter more than prior experience. What You'll Do Work on-site across different customer locations. Install, configure, and optimise BT products, apps, and services. Carry out non complex repairs and provide deskside support for devices such as laptops, PCs, and printers. Support installations, migrations, and rollouts. Diagnose and resolve hardware and software issues. Guide customers through solutions and recommend suitable digital products and services. What You'll Learn Hands-on field engineering and customer support experience. How to install and configure BT applications and services. Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues. Logical problem-solving and customer service best practice. Technical knowledge of networking, cabling, and system setups. An ICT Comms Tech Level 3 qualification through structured apprenticeship training. Exposure to BT's innovative technologies and future-ready solutions. Your Future Career Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach). Potential to move into advanced engineering roles or leadership positions. Be part of a global technology leader committed to diversity, inclusion, and sustainability. Build a career in a growing industry with roles in field service, technical support, and beyond. Access to continuous learning and development programs to keep your skills future-ready. About the apprenticeship you'll study for This apprenticeship will last 18 months, and you'll spend a minimum 20% of your working hours will be dedicated to learning and studying. You'll also complete one "study day" a week. At the end of your hard work, you will gain an Information Communications Technician level 3 Qualification.The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford. Location - Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more Ready to Apply It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have.BT Group will never ask for payment during recruitment. All genuine BT Group communications come or . Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let's look out for one another and keep our job-seeking community safe. We look forward to receiving your application! Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds
Apr 22, 2026
Full time
# Business Customer Support Technician ApprenticeJob Req ID: 56278Posting Date: 23 Feb 2026Function: ApprenticesUnit: UK BusinessLocation: Grenn Street, Sunbury on Thames, United KingdomSalary: £23,810.00 Business - Customer Support Technician Apprentice level 3 Duration of the study programme - 18 months Location - Widford Industrial Estate, Rodney Way, CHELMSFORD, CM1 3BYCandidates must reside within a 30 miles commute from the specified location, to ensure effective coverage of the area and support personal wellbeing. Start date - 6th July 2026 Salary £ 23,810 Full time - Paid Apprenticeship Hours: 37.5 hrs Mon- Fri Entry Requirements You'll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted. Full manual driving licence Right to Work All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application. Security Checks Because of the sensitive nature of the work, you will need to go through additional personnel screening and Government SC clearance Watch this video to find out how this process works: Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits.Accessibility support for CandidatesJoin us as an apprentice and you'll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. What we're looking for A passion for providing a fantastic service to our customers - this is the critical one! Willingness to learn, adapt, and embrace new technologies and challenges. A curious personality alongside problem solving skills. About this role Work on-site with a diverse range of customers, from small local businesses to large FTSE 100 organisations, with no two days the same. Support customers with a wide variety of needs across hardware, software, and infrastructure. Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non complex repairs. Engage directly with customers-talking through ideas, resolving issues, and ensuring their services are fully optimised. Recommend suitable digital products and services to help customers get the most from their technology. Travel between customer locations as part of a dynamic, field- based role. Join a supportive team where full training is provided-technical passion and a proactive attitude matter more than prior experience. What You'll Do Work on-site across different customer locations. Install, configure, and optimise BT products, apps, and services. Carry out non complex repairs and provide deskside support for devices such as laptops, PCs, and printers. Support installations, migrations, and rollouts. Diagnose and resolve hardware and software issues. Guide customers through solutions and recommend suitable digital products and services. What You'll Learn Hands-on field engineering and customer support experience. How to install and configure BT applications and services. Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues. Logical problem-solving and customer service best practice. Technical knowledge of networking, cabling, and system setups. An ICT Comms Tech Level 3 qualification through structured apprenticeship training. Exposure to BT's innovative technologies and future-ready solutions. Your Future Career Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach). Potential to move into advanced engineering roles or leadership positions. Be part of a global technology leader committed to diversity, inclusion, and sustainability. Build a career in a growing industry with roles in field service, technical support, and beyond. Access to continuous learning and development programs to keep your skills future-ready. About the apprenticeship you'll study for This apprenticeship will last 18 months, and you'll spend a minimum 20% of your working hours will be dedicated to learning and studying. You'll also complete one "study day" a week. At the end of your hard work, you will gain an Information Communications Technician level 3 Qualification.The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford. Location - Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more Ready to Apply It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have.BT Group will never ask for payment during recruitment. All genuine BT Group communications come or . Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let's look out for one another and keep our job-seeking community safe. We look forward to receiving your application! Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds
Business Customer Support Technician Apprentice Gloucester Posting Date: 12 Feb 2026 Unit: UK Business Location: St Oswalds Road, Gloucester, United Kingdom Business - Customer Support Technician Apprentice Level 3 Duration of the study programme - 18 months Location- Hempsted Lane, GLOUCESTER, GL2 5BT Candidates must reside within a 25 miles commute from the specified location, to ensure effective coverage of the area and support personal wellbeing. Start date - 6th July 2026 Salary £23,810 Full time - Paid Apprenticeship Hours: 37.5 hrs Mon- Fri Entry Requirements You'll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted. Full manual driving licence Right to Work All applicants will need a full UK Right to Work for theduration of the 18-month scheme, without this we cannot accept an application. Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits. Join us as an apprentice and you'll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. What we're looking for A passion for providing a fantastic service to our customers - this is the critical one! Willingness to learn, adapt, and embrace new technologies and challenges. A curious personality alongside problem solving skills. About this role Work on-site with a diverse range of customers, from small local businesses to large FTSE 100 organisations, with no two days the same. Support customers with a wide variety of needs across hardware, software, and infrastructure. Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non complex repairs. Engage directly with customers-talking through ideas, resolving issues, and ensuring their services are fully optimised. Recommend suitable digital products and services to help customers get the most from their technology. Travel between customer locations as part of a dynamic, field based role. Join a supportive team where full training is provided-technical passion and a proactive attitude matter more than prior experience. What You'll Do Install, configure, and optimise BT products, apps, and services. Carry out non complex repairs and provide deskside support for devices such as laptops, PCs, and printers. Support installations, migrations, and rollouts. Diagnose and resolve hardware and software issues. Guide customers through solutions and recommend suitable digital products and services. What You'll Learn Hands on field engineering and customer support experience. How to install and configure BT applications and services. Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues. Logical problem solving and customer service best practice. Technical knowledge of networking, cabling, and system setups. An ICT Comms Tech Level 3 qualification through structured apprenticeship training. Exposure to BT's innovative technologies and future ready solutions. Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach). Potential to move into advanced engineering roles or leadership positions. Be part of a global technology leader committed to diversity, inclusion, and sustainability. Build a career in a growing industry with roles in field service, technical support, and beyond. Access to continuous learning and development programs to keep your skills future ready. About the apprenticeship you'll study for This apprenticeship will last 18 months, and you'll spend a minimum 20% of your working hours dedicated to learning and studying. You'll also complete one "study day" a week. At the end of your hard work, you will gain an ICT Comms Tech Level3 Qualification. The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford. Location - Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL What's in it for you? Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more Ready to Apply It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have. BT Group will never ask for payment during recruitment. All genuine BT Group communications come emails or Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let's look out for one another and keep our job seeking community safe. We look forward to receiving your application! About us BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. Although these roles are listed as full time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Apr 22, 2026
Full time
Business Customer Support Technician Apprentice Gloucester Posting Date: 12 Feb 2026 Unit: UK Business Location: St Oswalds Road, Gloucester, United Kingdom Business - Customer Support Technician Apprentice Level 3 Duration of the study programme - 18 months Location- Hempsted Lane, GLOUCESTER, GL2 5BT Candidates must reside within a 25 miles commute from the specified location, to ensure effective coverage of the area and support personal wellbeing. Start date - 6th July 2026 Salary £23,810 Full time - Paid Apprenticeship Hours: 37.5 hrs Mon- Fri Entry Requirements You'll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted. Full manual driving licence Right to Work All applicants will need a full UK Right to Work for theduration of the 18-month scheme, without this we cannot accept an application. Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits. Join us as an apprentice and you'll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success. What we're looking for A passion for providing a fantastic service to our customers - this is the critical one! Willingness to learn, adapt, and embrace new technologies and challenges. A curious personality alongside problem solving skills. About this role Work on-site with a diverse range of customers, from small local businesses to large FTSE 100 organisations, with no two days the same. Support customers with a wide variety of needs across hardware, software, and infrastructure. Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non complex repairs. Engage directly with customers-talking through ideas, resolving issues, and ensuring their services are fully optimised. Recommend suitable digital products and services to help customers get the most from their technology. Travel between customer locations as part of a dynamic, field based role. Join a supportive team where full training is provided-technical passion and a proactive attitude matter more than prior experience. What You'll Do Install, configure, and optimise BT products, apps, and services. Carry out non complex repairs and provide deskside support for devices such as laptops, PCs, and printers. Support installations, migrations, and rollouts. Diagnose and resolve hardware and software issues. Guide customers through solutions and recommend suitable digital products and services. What You'll Learn Hands on field engineering and customer support experience. How to install and configure BT applications and services. Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues. Logical problem solving and customer service best practice. Technical knowledge of networking, cabling, and system setups. An ICT Comms Tech Level 3 qualification through structured apprenticeship training. Exposure to BT's innovative technologies and future ready solutions. Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach). Potential to move into advanced engineering roles or leadership positions. Be part of a global technology leader committed to diversity, inclusion, and sustainability. Build a career in a growing industry with roles in field service, technical support, and beyond. Access to continuous learning and development programs to keep your skills future ready. About the apprenticeship you'll study for This apprenticeship will last 18 months, and you'll spend a minimum 20% of your working hours dedicated to learning and studying. You'll also complete one "study day" a week. At the end of your hard work, you will gain an ICT Comms Tech Level3 Qualification. The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford. Location - Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL What's in it for you? Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more Ready to Apply It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have. BT Group will never ask for payment during recruitment. All genuine BT Group communications come emails or Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let's look out for one another and keep our job seeking community safe. We look forward to receiving your application! About us BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. Although these roles are listed as full time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Job Description Please wait Account Director - Major Accounts (Retail)Req ID: 57148Posting Start Date: 09/04/2026Job Function: Sales and CommercialDivision: UK BusinessJob Location: GBR-London-BTHQ One BrahamAdvertised Salary: Competitive, with excellent benefits Locations: London Flexible Working: BT have moved to a hybrid working model - you can work from home 2 days per week. This means you'll be at your contractual location or out with customers 3 days a week. About the role: In Sales and Commercial, we're building one of the biggest and best sales teams in the country. We've got big ambitions to develop a team that has the right ability and will to win. Central to our ambitions are; Using our unparalleled expertise to bring first class solutions to market and offer a compelling value proposition to our customers that's unmatched by our competitors Developing a highly skilled, highly efficient sales powerhouse through competitive pricing, an optimised channel model and best in class tools Relentless pursuit of a high-performance culture founded on clear career progression and the drive and determination to become the UK's best sales forceAs an Account Director, you will be responsible for leading a portfolio of major customer accounts (typically £1.5m+ annual revenue or of high strategic significance) within the retail vertical. You will focus on revenue growth, new product adoption, and customer satisfaction whilst developing senior stakeholder relationships, driving strategic account plans, and identifying growth opportunities across a broad set of services. This role requires a highly proactive approach to account planning, relationship mapping, and executive-level engagement, with the expectation that you can represent the account clearly and confidently at short notice. What you'll be doing: Manage a portfolio of major customer accounts, balancing protection of existing business with a strong focus on growth. Build and maintain multi-layered relationships across customer organisations, including senior leadership and decision-makers. Create and execute robust account plans and relationship maps to strengthen engagement and expand wallet share. Develop clear, credible customer narratives and position BT Group effectively in strategic conversations. Identify opportunities beyond existing services, including adjacent solution areas where customer needs can be better supported. Act as the accountable owner of the customer relationship on behalf of BT Group. Work closely with internal stakeholders to align activity, shape opportunities, and support successful account development. Essential skills/experience: Ability to profitably retain, develop and grow a portfolio of existing customer accounts. Achieve/exceed business targets, expressed in terms of revenue, new product revenue growth and customer satisfaction Develop effective, multilayer relationships with customers, demonstrating knowledge of their business and their decision-making process, right across their business to add value and exceptional engagement, becoming a trusted and valued partner Creation of an account/win plan for all re-sign and growth opportunities, demonstrating required actions and effective engagement of the virtual team Own fully the customer relationship on behalf of BT, enabling other teams to deliver service and products by working closely and being clear and open with communication Conduct customer meetings and dialogue which supports your retention and growth campaign, fronting all commercial & contractual activity, and accurately record all sales activity on the central CRM system Desirable skills/experience: Retention of customer base against aggressive market competition, maximising growth and network benefits. Operate within published commercial and contractual guidelines, making effective use of escalation routes Act as an ambassador both in the external market and within internal stakeholders, demonstrating best in class sales behaviour and deliver excellent customer experience results Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: On-target-commission Health Care Car Allowance BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. 25 days annual leave (not including bank holidays), increasing with service 24/7 private virtual GP appointments for UK colleagues 2 weeks carer's leave World-class training and development opportunities Option to join BT Shares Saving schemes.With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK.We're a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. Please wait
Apr 22, 2026
Full time
Job Description Please wait Account Director - Major Accounts (Retail)Req ID: 57148Posting Start Date: 09/04/2026Job Function: Sales and CommercialDivision: UK BusinessJob Location: GBR-London-BTHQ One BrahamAdvertised Salary: Competitive, with excellent benefits Locations: London Flexible Working: BT have moved to a hybrid working model - you can work from home 2 days per week. This means you'll be at your contractual location or out with customers 3 days a week. About the role: In Sales and Commercial, we're building one of the biggest and best sales teams in the country. We've got big ambitions to develop a team that has the right ability and will to win. Central to our ambitions are; Using our unparalleled expertise to bring first class solutions to market and offer a compelling value proposition to our customers that's unmatched by our competitors Developing a highly skilled, highly efficient sales powerhouse through competitive pricing, an optimised channel model and best in class tools Relentless pursuit of a high-performance culture founded on clear career progression and the drive and determination to become the UK's best sales forceAs an Account Director, you will be responsible for leading a portfolio of major customer accounts (typically £1.5m+ annual revenue or of high strategic significance) within the retail vertical. You will focus on revenue growth, new product adoption, and customer satisfaction whilst developing senior stakeholder relationships, driving strategic account plans, and identifying growth opportunities across a broad set of services. This role requires a highly proactive approach to account planning, relationship mapping, and executive-level engagement, with the expectation that you can represent the account clearly and confidently at short notice. What you'll be doing: Manage a portfolio of major customer accounts, balancing protection of existing business with a strong focus on growth. Build and maintain multi-layered relationships across customer organisations, including senior leadership and decision-makers. Create and execute robust account plans and relationship maps to strengthen engagement and expand wallet share. Develop clear, credible customer narratives and position BT Group effectively in strategic conversations. Identify opportunities beyond existing services, including adjacent solution areas where customer needs can be better supported. Act as the accountable owner of the customer relationship on behalf of BT Group. Work closely with internal stakeholders to align activity, shape opportunities, and support successful account development. Essential skills/experience: Ability to profitably retain, develop and grow a portfolio of existing customer accounts. Achieve/exceed business targets, expressed in terms of revenue, new product revenue growth and customer satisfaction Develop effective, multilayer relationships with customers, demonstrating knowledge of their business and their decision-making process, right across their business to add value and exceptional engagement, becoming a trusted and valued partner Creation of an account/win plan for all re-sign and growth opportunities, demonstrating required actions and effective engagement of the virtual team Own fully the customer relationship on behalf of BT, enabling other teams to deliver service and products by working closely and being clear and open with communication Conduct customer meetings and dialogue which supports your retention and growth campaign, fronting all commercial & contractual activity, and accurately record all sales activity on the central CRM system Desirable skills/experience: Retention of customer base against aggressive market competition, maximising growth and network benefits. Operate within published commercial and contractual guidelines, making effective use of escalation routes Act as an ambassador both in the external market and within internal stakeholders, demonstrating best in class sales behaviour and deliver excellent customer experience results Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: On-target-commission Health Care Car Allowance BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. 25 days annual leave (not including bank holidays), increasing with service 24/7 private virtual GP appointments for UK colleagues 2 weeks carer's leave World-class training and development opportunities Option to join BT Shares Saving schemes.With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK.We're a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. Please wait
A leading telecommunications company is looking for a Business Customer Support Technician Apprentice in Plymouth. This 18-month paid apprenticeship offers the opportunity to work with a variety of customers, develop technical skills, and gain a Level 3 ICT Comms Tech Qualification. Candidates must have five GCSEs at grades 4-9, including English and Maths, and a full manual driving license. The position provides hands-on experience and the chance to build a career in a dynamic industry.
Apr 22, 2026
Full time
A leading telecommunications company is looking for a Business Customer Support Technician Apprentice in Plymouth. This 18-month paid apprenticeship offers the opportunity to work with a variety of customers, develop technical skills, and gain a Level 3 ICT Comms Tech Qualification. Candidates must have five GCSEs at grades 4-9, including English and Maths, and a full manual driving license. The position provides hands-on experience and the chance to build a career in a dynamic industry.
Job Description Please wait Senior Manager - UK Projects and Construction DeliveryReq ID: 57828Posting Start Date: 16/04/2026Job Function: PropertyDivision: Finance & Business ServicesJob Location: GBR-Manchester-New BaileyAdvertised Salary: Competitive with great benefits Closing Date: 28th April About the role As Senior Manager, UK Projects and Construction Delivery, you will play a central role in transforming the BT estate for the future. BT has one of the largest property portfolios in the UK and this underpins the UK telecommunication sector. You will be responsible for shaping and delivering a complex portfolio of capital construction activity across BT's UK operational and office estate. With a strong focus on retained exchanges and large scale programme delivery, this role operates at the heart of a high volume, highly complex delivery environment and is critical to the successful execution of BT's Operational Estate Strategy. You will be a proactive leader of delivery across internal teams and supply chain partners, working within a broad stakeholder landscape to unlock opportunities to drive pace and value, improve ways of working and ensure our infrastructure investment supports business transformation, cost optimisation and future business needs. This role sits at an important stage in a long running programme that will evolve significantly over time. Working closely with colleagues across projects, construction delivery, networks and the wider business, you will help shape how this work is delivered as it scales, influencing delivery models, governance and capability. It is a visible and impactful opportunity for a senior leader who brings fresh thinking, thrives in complexity and is motivated by being part of one of the UKs most important transformation programme. What you'll be doing Lead the end to end delivery of a large programme of capital construction projects and programmes across BT's UK estate, ensuring outcomes align to strategic, operational and transformation objectives. Provide senior leadership across multi disciplinary and cross functional teams, setting clear direction, governance and accountability to enable safe, timely and cost effective delivery. Act as a collaborative senior stakeholder partner across internal and external audiences, including internal customers and delivery partners, managing expectations and resolving issues in a complex operating environment. Own portfolio level risk, issue and dependency management, adapting delivery approaches and governance to protect outcomes and benefits realisation as the programme evolves. Lead financial management across the portfolio, including capital cost planning, forecasting, funding approvals, spend control and value optimisation opportunities. Plan and allocate resources in line with current and future demand, ensuring delivery teams and internal customers have clear visibility of priorities, capacity and pipeline. Role model, build, lead and develop high performing delivery teams, recruiting, mentoring and coaching project professionals and strengthening succession and future leadership capability. Drive delivery excellence and continuous improvement through an outcomes focused approach across internal teams and the supply chain, celebrating excellence, addressing underperformance and embedding best practice. Essential Skills / Experience Significant experience leading large scale, variable complexity construction projects and programmes, with end to end accountability across mobilisation, delivery and closure. A proven track record of high volume delivery in fast paced environments, managing multiple parallel workstreams and complex capital budgets, typically in the £1m-£20m+ range. Strong construction and built environment expertise, with hands on delivery experience. Deep capability in project, programme and portfolio management, with the ability to tailor methodologies, controls and governance to suit risk, scale and delivery context. Demonstrable strength in risk, issue and dependency management, maintaining momentum despite ambiguity, evolving operating models and competing priorities. Ability to identify opportunities, unlock value and innovation and implement into establish programmes under a continuous improvement mindset. Strong commercial and financial acumen, including capital cost planning, forecasting, funding approvals, spend control and value optimisation across delivery portfolios. Experience mobilising, leading and developing internal delivery teams, including recruiting, mentoring and building capability and succession over time. Proven ability to lead and influence complex supply chains, managing contractors, consultants and partners to drive performance, address under delivery and achieve outcomes at scale. Excellent communication, stakeholder management and influencing skills, with confidence operating at senior levels across complex internal and external stakeholder landscapes. A strong delivery mindset, combining pace, resilience and problem solving ability with a commitment to continuous improvement, inclusive leadership and learning. Desirable Skills / Experience Experience delivering construction or estate programmes within regulated, infrastructure led or large corporate environments such as utilities, telecoms, public sector or large national estates. Our Package Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Company car scheme (or cash alternative) 15% on target annual bonus Private healthcare for you and your family Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase schemeYou can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.BT Group is the UK's leading communications group and the holding company behind some of the country's most recognised brands - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.BT Group's role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country's most important companies. Please wait
Apr 21, 2026
Full time
Job Description Please wait Senior Manager - UK Projects and Construction DeliveryReq ID: 57828Posting Start Date: 16/04/2026Job Function: PropertyDivision: Finance & Business ServicesJob Location: GBR-Manchester-New BaileyAdvertised Salary: Competitive with great benefits Closing Date: 28th April About the role As Senior Manager, UK Projects and Construction Delivery, you will play a central role in transforming the BT estate for the future. BT has one of the largest property portfolios in the UK and this underpins the UK telecommunication sector. You will be responsible for shaping and delivering a complex portfolio of capital construction activity across BT's UK operational and office estate. With a strong focus on retained exchanges and large scale programme delivery, this role operates at the heart of a high volume, highly complex delivery environment and is critical to the successful execution of BT's Operational Estate Strategy. You will be a proactive leader of delivery across internal teams and supply chain partners, working within a broad stakeholder landscape to unlock opportunities to drive pace and value, improve ways of working and ensure our infrastructure investment supports business transformation, cost optimisation and future business needs. This role sits at an important stage in a long running programme that will evolve significantly over time. Working closely with colleagues across projects, construction delivery, networks and the wider business, you will help shape how this work is delivered as it scales, influencing delivery models, governance and capability. It is a visible and impactful opportunity for a senior leader who brings fresh thinking, thrives in complexity and is motivated by being part of one of the UKs most important transformation programme. What you'll be doing Lead the end to end delivery of a large programme of capital construction projects and programmes across BT's UK estate, ensuring outcomes align to strategic, operational and transformation objectives. Provide senior leadership across multi disciplinary and cross functional teams, setting clear direction, governance and accountability to enable safe, timely and cost effective delivery. Act as a collaborative senior stakeholder partner across internal and external audiences, including internal customers and delivery partners, managing expectations and resolving issues in a complex operating environment. Own portfolio level risk, issue and dependency management, adapting delivery approaches and governance to protect outcomes and benefits realisation as the programme evolves. Lead financial management across the portfolio, including capital cost planning, forecasting, funding approvals, spend control and value optimisation opportunities. Plan and allocate resources in line with current and future demand, ensuring delivery teams and internal customers have clear visibility of priorities, capacity and pipeline. Role model, build, lead and develop high performing delivery teams, recruiting, mentoring and coaching project professionals and strengthening succession and future leadership capability. Drive delivery excellence and continuous improvement through an outcomes focused approach across internal teams and the supply chain, celebrating excellence, addressing underperformance and embedding best practice. Essential Skills / Experience Significant experience leading large scale, variable complexity construction projects and programmes, with end to end accountability across mobilisation, delivery and closure. A proven track record of high volume delivery in fast paced environments, managing multiple parallel workstreams and complex capital budgets, typically in the £1m-£20m+ range. Strong construction and built environment expertise, with hands on delivery experience. Deep capability in project, programme and portfolio management, with the ability to tailor methodologies, controls and governance to suit risk, scale and delivery context. Demonstrable strength in risk, issue and dependency management, maintaining momentum despite ambiguity, evolving operating models and competing priorities. Ability to identify opportunities, unlock value and innovation and implement into establish programmes under a continuous improvement mindset. Strong commercial and financial acumen, including capital cost planning, forecasting, funding approvals, spend control and value optimisation across delivery portfolios. Experience mobilising, leading and developing internal delivery teams, including recruiting, mentoring and building capability and succession over time. Proven ability to lead and influence complex supply chains, managing contractors, consultants and partners to drive performance, address under delivery and achieve outcomes at scale. Excellent communication, stakeholder management and influencing skills, with confidence operating at senior levels across complex internal and external stakeholder landscapes. A strong delivery mindset, combining pace, resilience and problem solving ability with a commitment to continuous improvement, inclusive leadership and learning. Desirable Skills / Experience Experience delivering construction or estate programmes within regulated, infrastructure led or large corporate environments such as utilities, telecoms, public sector or large national estates. Our Package Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Company car scheme (or cash alternative) 15% on target annual bonus Private healthcare for you and your family Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase schemeYou can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.BT Group is the UK's leading communications group and the holding company behind some of the country's most recognised brands - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.BT Group's role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country's most important companies. Please wait
A leading communications group in Manchester is seeking a Senior Manager for UK Projects and Construction Delivery. The role involves leading a large portfolio of capital projects aimed at transforming the operational estate, requiring strong leadership, project management, and financial acumen. Ideal candidates will possess significant experience in managing complex construction projects and stakeholder relationships, with a focus on continuous improvement and value delivery. This position offers a competitive salary and comprehensive benefits package.
Apr 21, 2026
Full time
A leading communications group in Manchester is seeking a Senior Manager for UK Projects and Construction Delivery. The role involves leading a large portfolio of capital projects aimed at transforming the operational estate, requiring strong leadership, project management, and financial acumen. Ideal candidates will possess significant experience in managing complex construction projects and stakeholder relationships, with a focus on continuous improvement and value delivery. This position offers a competitive salary and comprehensive benefits package.