Roeks Avenue

Product Delivery Executive Office base: City of London (Hybrid set office days each week) Contract: Full-time, Permanent Salary: £30,000 £40,000 + excellent benefits Reporting to: Product Delivery Lead About The Product Delivery Executive Opportunity Roeks Recruit, part of Roeks Avenue Ltd, are delighted to be supporting a trusted and valued long-term client with the appointment of a Product Delivery Executive. Our client is a well-established, values-driven organisation, recognised for the quality of its insight, learning and professional services. Operating across multiple sectors, the organisation supports its associates to strengthen capability, improve performance and deliver better outcomes for customers and employees alike. With a strong focus on evidence-based insight and continuous improvement, the organisation offers a broad portfolio of products and services including benchmarking, accreditation, qualifications, training, research and consultancy. The culture is collaborative, inclusive and supportive, with a clear emphasis on expertise, ownership and making a meaningful impact. The Product Delivery Executive Role The Product Delivery Executive is a key member of the team, reporting into the Head of the Product Delivery Team and supporting the end-to-end delivery of a diverse product portfolio. Working closely with colleagues across customer delivery, operations, marketing and communications, this role offers broad exposure across the product lifecycle. The hybrid working pattern includes regular time in the office each week (typically Tuesdays, Wednesdays and alternate Thursdays), alongside flexible remote working. Product Delivery Executive Responsibilities Product Delivery & Portfolio Management Support the end-to-end delivery of products including benchmarking surveys, accreditations, qualifications and digital learning products Work closely with client-facing teams to ensure member requirements are understood and reflected in delivery Act as a point of contact for product-related queries, ensuring a professional and responsive service Liaise with external suppliers to support effective delivery and resolve operational issues Support invoicing and reconciliation processes for additional services Create and maintain product specifications and documentation Review and maintain criteria for different membership levels Reporting & Analysis Support monthly reporting on product performance and penetration Contribute to analysis of member usage and engagement Assist with competitor and market analysis Product Marketing & Enablement Support internal product training and enablement Contribute to marketing collateral and product communications Maintain accurate product information and guidance materials Support cross-team initiatives to promote products and services Product Development & Enhancement Support the design and implementation of product enhancements Assist with product reviews to ensure offerings remain relevant Capture and assess member feedback to inform continuous improvement Product Delivery Executive Requirements • At least 3 years experience in a product, product operations or product marketing role (B2B or B2C), including hands-on delivery experience • Understanding of the full product lifecycle and core product management principles • Strong project management and organisational skills • Excellent written and verbal communication skills • Strong stakeholder engagement and relationship-building skills • Analytical mindset with attention to detail and quality • Commercial awareness Education •Degree-level education (or equivalent professional experience) •A good standard of written and numerical skills Technical Skills (desirable) • WordPress, basic Adobe CC, SQL or HTML • Experience with learning management systems • Advanced Excel with strong Word and PowerPoint skills Product Delivery Executive Benefits • 25 days annual leave plus additional time off between Christmas and New Year • Hybrid working with a clear and predictable office pattern • Healthcare cash plan • Life insurance • 5% employer pension contribution • Cycle to Work scheme • Annual pay reviews Additional Information: Occasional evening work and travel to other locations may be required. How to Apply If this role is of interest, we d welcome your application and look forward to reviewing your CV. Following this, you will receive a call from one of our team to discuss in further detail. By applying for this position, you consent to Roeks Recruit, part of Roeks Avenue Ltd, processing and storing your personal data for the purpose of managing your application. Your information will be handled in accordance with applicable data protection legislation and will only be shared with the client for the purposes of this recruitment process. Roeks Recruit is committed to equal opportunities and welcomes applications from all suitably qualified candidates. Applicants must have the right to work in the UK and proof of ID will be required.

Assessment & Standards Consultant (Home based) Part-time 3 days per week Salary: £24,000 (pro rata) Roeks Avenue are delighted to be recruiting for their trusted, long-term partner on this role. Please apply via the link to be considered. Join an organisation where people come first, customer care runs deep, and you re encouraged to be yourself, make an impact, and build a career you re proud of. Location Home-based. You must have a private, dedicated workspace to conduct confidential virtual interviews and group sessions. Some UK-wide travel will be required and may include occasional overnight stays. Senior Assessor Role This role supports a professional standards and accreditation partner by delivering structured assessment and quality assurance activity. You will review evidence, interview stakeholders and evaluate service delivery, training quality and continuous improvement practice against defined benchmarks. Relationships Internal: Quality and standards colleagues, programme delivery, customer experience and client-facing teams. External: Organisational leads, senior stakeholders, managers and employees participating in assessments. Senior Assessor Main Responsibilities Assessment & Review Activity Deliver assessments across accreditation, training and professional standards pathways. Plan and run assessment activity, mainly virtually, using evidence review, interviews and observation. Evaluate service culture and organisational performance against agreed criteria. Review improvement plans to confirm they are credible, measurable and implemented. Select fair and representative interview and observation samples. Triangulate evidence from multiple sources to reach balanced conclusions. Reporting & Recommendations Produce clear, professional reports summarising findings and decisions. Provide practical, prioritised recommendations for improvement. Ensure reports are accurate, timely and meet quality requirements. Quality Assurance & Standardisation Quality assure assessment and training-related activity for consistency and fairness. Participate in standardisation and peer calibration activity. Support the review and improvement of assessment tools and guidance. Stakeholder Management & Professional Conduct Build trusted relationships and communicate requirements clearly. Agree assessment plans and timelines with senior stakeholders. Facilitate virtual workshops or best-practice forums as required. Uphold impartiality, integrity and evidence-based decision making. Support additional projects aligned to standards and quality. Measures of Success Positive stakeholder feedback on assessment experience. Consistent quality of decisions and written outputs. Accurate and current records in relevant systems. Clear, actionable recommendations being understood and used. Completion of assessments to agreed timelines. Effective collaboration with internal and external stakeholders. Professional Development You are expected to maintain your professional knowledge and assessment capability. The role may evolve to reflect programme and customer needs. Senior Assessor Person Specification Competencies - Delivery-focused with a strong customer orientation. - Clear communicator able to build credibility and trust. - Strong planning, organisation and prioritisation skills. - Analytical thinker with sound judgement. - Resilient, solutions-focused and adaptable. - Collaborative with a commitment to continuous improvement. Senior Assessor Knowledge, Skills & Experience - Assessment, audit or quality assurance experience. - Facilitation and interviewing skills (virtual and in-person). - Ability to evaluate evidence and produce professional reports. - Strong attention to detail and record keeping. - Confident use of Microsoft Office and virtual meeting platforms. - Experience working with a wide range of stakeholders. Senior Assessor Education & Qualifications - Educated to A-level standard (degree desirable). - GCSE (or equivalent) Maths and English. - Recognised assessor qualification (Level 3 or equivalent).