Roeks Avenue
HR Business Partner London (Permanent) HR Business Partner Employee Relations Change Management Workforce Planning Location: London (Liverpool Street) 3 days per week in the office following probation, 2 days from home. Important: During the first 3 6 months, the successful candidate will be required to work from our Wickford, Essex office 3 days per week to support onboarding and training. Following probation, the role will be based at our London office near Liverpool Street, with 3 office days and 2 remote working days per week. Candidates must be willing and able to commute to both Wickford and London. Reports To: HR Director UK & Ireland About the Organisation Our client is a growing international organisation operating across multiple markets. With a collaborative and people-focused culture, the business is committed to innovation, continuous improvement and professional development. This role offers the opportunity to partner with leaders across the UK and Ireland, supporting strategic business objectives through effective people practices, employee engagement and organisational change. About the Role We are seeking an experienced and proactive HR Business Partner to support employees and leaders across the UK and Ireland. This is a broad generalist role that combines strategic business partnering with hands-on operational HR support. Working closely with the HR Director and business leaders, you will provide pragmatic HR solutions, support organisational change, manage employee relations matters and help drive employee engagement initiatives. The role requires someone who is comfortable operating in a fast-paced environment, balancing commercial objectives with employee experience while building strong relationships across the business. This opportunity would suit an HR professional who enjoys variety, thrives in evolving environments and wants to contribute to the development of a growing HR function. Key Responsibilities HR Business Partnering - Provide day-to-day HR advice and support to managers and employees across the UK and Ireland. - Partner with leaders on workforce planning, performance management and employee development. - Coach managers to support effective decision-making and minimise people-related risk. - Support business change initiatives and organisational development activities. - Build strong stakeholder relationships and position HR as a trusted business partner. Employee Relations & Compliance - Manage a range of employee relations cases including disciplinary, grievance, performance management and conflict resolution matters. - Ensure compliance with UK employment legislation and company policies. - Support managers in handling complex people issues with confidence, fairness and commercial awareness. - Identify and escalate risk appropriately while maintaining a pragmatic approach. Employee Experience & Engagement - Support initiatives that promote employee engagement and a positive workplace culture. - Act as a trusted point of contact for employees and managers. - Contribute to the development of an inclusive and collaborative working environment. HR Operations & Systems - Support effective HR processes including payroll, benefits administration and employee data management. - Maintain accurate HR records and reporting through Workday and other HR systems. - Identify opportunities to improve HR processes, efficiencies and ways of working. - Work collaboratively with colleagues to ensure consistency across HR activities. Change Management & Organisational Development - Support organisational change projects and restructuring activities. - Help leaders navigate periods of change and business transformation. - Contribute to organisation design initiatives that align people structures with business objectives. Diversity, Equity & Inclusion - Support DE&I initiatives across recruitment, development and engagement activities. - Promote an inclusive culture that values diverse perspectives and experiences. Skills & Experience - Minimum 4 years' HR experience with proven success in an HR Business Partner or similar role. - Strong generalist HR knowledge and understanding of UK employment law. - Experience supporting employee relations cases and organisational change initiatives. - Demonstrated ability to work effectively in fast-paced, evolving environments. - Strong stakeholder management and influencing skills. - Excellent communication and relationship-building abilities. - Commercially aware with sound judgement and a pragmatic approach to problem-solving. - Strong HR operations experience and understanding of core HR processes. - Proficiency in Workday is essential. - CIPD Level 5 qualified or equivalent experience preferred. Personal Attributes Collaborative, approachable and solutions-focused. Resilient, adaptable and comfortable managing competing priorities. Confident communicator with the ability to challenge constructively. Proactive, organised and able to work independently. Motivated by continuous improvement and professional growth. What We Offer Opportunity to play a key role within a growing international organisation. Exposure to a broad range of HR activities and strategic initiatives. Collaborative and supportive working environment. Professional development and career progression opportunities. Competitive salary and benefits package. If you are interested, please apply today.
HR Business Partner London (Permanent) HR Business Partner Employee Relations Change Management Workforce Planning Location: London (Liverpool Street) 3 days per week in the office following probation, 2 days from home. Important: During the first 3 6 months, the successful candidate will be required to work from our Wickford, Essex office 3 days per week to support onboarding and training. Following probation, the role will be based at our London office near Liverpool Street, with 3 office days and 2 remote working days per week. Candidates must be willing and able to commute to both Wickford and London. Reports To: HR Director UK & Ireland About the Organisation Our client is a growing international organisation operating across multiple markets. With a collaborative and people-focused culture, the business is committed to innovation, continuous improvement and professional development. This role offers the opportunity to partner with leaders across the UK and Ireland, supporting strategic business objectives through effective people practices, employee engagement and organisational change. About the Role We are seeking an experienced and proactive HR Business Partner to support employees and leaders across the UK and Ireland. This is a broad generalist role that combines strategic business partnering with hands-on operational HR support. Working closely with the HR Director and business leaders, you will provide pragmatic HR solutions, support organisational change, manage employee relations matters and help drive employee engagement initiatives. The role requires someone who is comfortable operating in a fast-paced environment, balancing commercial objectives with employee experience while building strong relationships across the business. This opportunity would suit an HR professional who enjoys variety, thrives in evolving environments and wants to contribute to the development of a growing HR function. Key Responsibilities HR Business Partnering - Provide day-to-day HR advice and support to managers and employees across the UK and Ireland. - Partner with leaders on workforce planning, performance management and employee development. - Coach managers to support effective decision-making and minimise people-related risk. - Support business change initiatives and organisational development activities. - Build strong stakeholder relationships and position HR as a trusted business partner. Employee Relations & Compliance - Manage a range of employee relations cases including disciplinary, grievance, performance management and conflict resolution matters. - Ensure compliance with UK employment legislation and company policies. - Support managers in handling complex people issues with confidence, fairness and commercial awareness. - Identify and escalate risk appropriately while maintaining a pragmatic approach. Employee Experience & Engagement - Support initiatives that promote employee engagement and a positive workplace culture. - Act as a trusted point of contact for employees and managers. - Contribute to the development of an inclusive and collaborative working environment. HR Operations & Systems - Support effective HR processes including payroll, benefits administration and employee data management. - Maintain accurate HR records and reporting through Workday and other HR systems. - Identify opportunities to improve HR processes, efficiencies and ways of working. - Work collaboratively with colleagues to ensure consistency across HR activities. Change Management & Organisational Development - Support organisational change projects and restructuring activities. - Help leaders navigate periods of change and business transformation. - Contribute to organisation design initiatives that align people structures with business objectives. Diversity, Equity & Inclusion - Support DE&I initiatives across recruitment, development and engagement activities. - Promote an inclusive culture that values diverse perspectives and experiences. Skills & Experience - Minimum 4 years' HR experience with proven success in an HR Business Partner or similar role. - Strong generalist HR knowledge and understanding of UK employment law. - Experience supporting employee relations cases and organisational change initiatives. - Demonstrated ability to work effectively in fast-paced, evolving environments. - Strong stakeholder management and influencing skills. - Excellent communication and relationship-building abilities. - Commercially aware with sound judgement and a pragmatic approach to problem-solving. - Strong HR operations experience and understanding of core HR processes. - Proficiency in Workday is essential. - CIPD Level 5 qualified or equivalent experience preferred. Personal Attributes Collaborative, approachable and solutions-focused. Resilient, adaptable and comfortable managing competing priorities. Confident communicator with the ability to challenge constructively. Proactive, organised and able to work independently. Motivated by continuous improvement and professional growth. What We Offer Opportunity to play a key role within a growing international organisation. Exposure to a broad range of HR activities and strategic initiatives. Collaborative and supportive working environment. Professional development and career progression opportunities. Competitive salary and benefits package. If you are interested, please apply today.
Roeks Avenue
Head of Relationship Management (Fully Remote) Head of Relationship Management Head of Account Management Head of Client Services Salary: 70,000 - 75,000 + Commission, Bonus, Pension, Annual Leave & Wellbeing Benefits Location: Fully Remote (UK) This is a fully remote position with no requirement to attend an office. However, for those who enjoy occasional face-to-face collaboration, the organisation has modern offices close to Bank in Central London that employees are welcome to use. About the Organisation Roeks Avenue Talent is delighted to be recruiting on behalf of a highly respected and well-established organisation with an outstanding reputation, a passionate and collaborative culture, and a genuine commitment to employee wellbeing. The business has built long-standing client relationships through exceptional service, strong values and a people-first approach. Employees are empowered to make an impact, contribute ideas and work within a supportive, transparent and collaborative environment. About the Role We are seeking an experienced Head of Relationship Management to lead a high-performing team responsible for managing the majority of the organisation's client portfolio and revenue. This is a pivotal leadership role overseeing a team of 9-10 Account Managers. You will drive client retention, account growth, team performance and service excellence while fostering a culture of accountability, collaboration and continuous improvement. The successful candidate will be an experienced relationship management, account management or client services leader with a proven ability to develop people, strengthen client partnerships and deliver commercial results. This role leads a team responsible for managing the majority of the organisation's client portfolio and revenue, making it a highly visible and business-critical function. Key Responsibilities You will lead, inspire and develop a team of 9-10 Account Managers, creating a high-performance culture focused on collaboration, accountability and growth. You will coach and support team members to maximise client retention, portfolio growth and revenue opportunities while building trust, credibility and strong performance management practices across the team. You will develop and implement strategies to strengthen long-term client relationships, maximise account value and identify opportunities for revenue growth within existing portfolios. Working closely with clients and internal stakeholders, you will help ensure exceptional service delivery and long-term partnership success. A key aspect of the role will involve building strong relationships with senior leaders across the organisation. You will provide clear direction, communicate business priorities effectively and help create alignment between client objectives, team performance and wider business goals. You will also drive accountability and continuous improvement through effective performance management, succession planning and the use of commercial and operational performance metrics. About You We are interested in speaking with candidates who have experience within relationship management, account management, client services, or commercial leadership environments. You may currently be working as a Head of Relationship Management, Head of Account Management, Head of Client Services, Account Management Director, Client Services Director, Senior Relationship Manager, Customer Success Director or Commercial Relationship Manager. To be successful, you will have proven experience leading high-performing account management, client services or relationship management teams. You will possess strong commercial awareness, excellent stakeholder management skills and a track record of developing strategic client relationships that drive growth and retention. You will be a confident communicator who can influence at all levels, balance strategic thinking with operational delivery and create an environment where people are empowered to perform at their best. Personal Qualities You will be a resilient and confident decision-maker with high personal standards and a collaborative approach. You will be an authentic and transparent communicator who is comfortable holding others accountable while providing support, coaching and development. You will thrive in a values-driven environment, enjoy working closely with colleagues and stakeholders, and be passionate about delivering exceptional client experiences while developing high-performing teams. Why Join? Fully remote working. Optional access to modern offices near Bank in Central London for those who enjoy occasional face-to-face collaboration. 70,000 - 75,000 salary plus commission and bonus opportunities, pension scheme, annual leave and wellbeing benefits. This is an opportunity to lead an established and high-performing team within a successful organisation that genuinely values its people. You will work closely with senior leaders, support the development of key client relationships and help drive strong commercial and service outcomes within a supportive, collaborative and values-driven environment. Interview Process Three-stage interview process including competency-based interviews and a presentation. If you are an experienced relationship management, account management or client services leader looking for a fully remote opportunity with a people-focused organisation, we would love to hear from you. Apply today to be considered.
Head of Relationship Management (Fully Remote) Head of Relationship Management Head of Account Management Head of Client Services Salary: 70,000 - 75,000 + Commission, Bonus, Pension, Annual Leave & Wellbeing Benefits Location: Fully Remote (UK) This is a fully remote position with no requirement to attend an office. However, for those who enjoy occasional face-to-face collaboration, the organisation has modern offices close to Bank in Central London that employees are welcome to use. About the Organisation Roeks Avenue Talent is delighted to be recruiting on behalf of a highly respected and well-established organisation with an outstanding reputation, a passionate and collaborative culture, and a genuine commitment to employee wellbeing. The business has built long-standing client relationships through exceptional service, strong values and a people-first approach. Employees are empowered to make an impact, contribute ideas and work within a supportive, transparent and collaborative environment. About the Role We are seeking an experienced Head of Relationship Management to lead a high-performing team responsible for managing the majority of the organisation's client portfolio and revenue. This is a pivotal leadership role overseeing a team of 9-10 Account Managers. You will drive client retention, account growth, team performance and service excellence while fostering a culture of accountability, collaboration and continuous improvement. The successful candidate will be an experienced relationship management, account management or client services leader with a proven ability to develop people, strengthen client partnerships and deliver commercial results. This role leads a team responsible for managing the majority of the organisation's client portfolio and revenue, making it a highly visible and business-critical function. Key Responsibilities You will lead, inspire and develop a team of 9-10 Account Managers, creating a high-performance culture focused on collaboration, accountability and growth. You will coach and support team members to maximise client retention, portfolio growth and revenue opportunities while building trust, credibility and strong performance management practices across the team. You will develop and implement strategies to strengthen long-term client relationships, maximise account value and identify opportunities for revenue growth within existing portfolios. Working closely with clients and internal stakeholders, you will help ensure exceptional service delivery and long-term partnership success. A key aspect of the role will involve building strong relationships with senior leaders across the organisation. You will provide clear direction, communicate business priorities effectively and help create alignment between client objectives, team performance and wider business goals. You will also drive accountability and continuous improvement through effective performance management, succession planning and the use of commercial and operational performance metrics. About You We are interested in speaking with candidates who have experience within relationship management, account management, client services, or commercial leadership environments. You may currently be working as a Head of Relationship Management, Head of Account Management, Head of Client Services, Account Management Director, Client Services Director, Senior Relationship Manager, Customer Success Director or Commercial Relationship Manager. To be successful, you will have proven experience leading high-performing account management, client services or relationship management teams. You will possess strong commercial awareness, excellent stakeholder management skills and a track record of developing strategic client relationships that drive growth and retention. You will be a confident communicator who can influence at all levels, balance strategic thinking with operational delivery and create an environment where people are empowered to perform at their best. Personal Qualities You will be a resilient and confident decision-maker with high personal standards and a collaborative approach. You will be an authentic and transparent communicator who is comfortable holding others accountable while providing support, coaching and development. You will thrive in a values-driven environment, enjoy working closely with colleagues and stakeholders, and be passionate about delivering exceptional client experiences while developing high-performing teams. Why Join? Fully remote working. Optional access to modern offices near Bank in Central London for those who enjoy occasional face-to-face collaboration. 70,000 - 75,000 salary plus commission and bonus opportunities, pension scheme, annual leave and wellbeing benefits. This is an opportunity to lead an established and high-performing team within a successful organisation that genuinely values its people. You will work closely with senior leaders, support the development of key client relationships and help drive strong commercial and service outcomes within a supportive, collaborative and values-driven environment. Interview Process Three-stage interview process including competency-based interviews and a presentation. If you are an experienced relationship management, account management or client services leader looking for a fully remote opportunity with a people-focused organisation, we would love to hear from you. Apply today to be considered.
