Broadacres Housing Association

Property Maintenance Project Coordinator (Scheduler) Operational Repairs 11 Months Maternity Cover £29,581.52 per annum (Full Time 37 Hours per week) Northallerton (Agile Working) Are you looking for an exciting challenge as a skilled and experienced Property Maintenance Scheduler dealing with Housing Operational Repairs? Ready to make a huge impact at Broadacres and for our customers? Broadacres Housing Association is seeking a highly organised individual to join our Property Services team as a property maintenance scheduler to deliver exceptional customer service and ensure a seamless customer journey. You will be responsible for overseeing the careful planning and delivery of various maintenance projects at our properties throughout North Yorkshire and the surrounding areas. The Role As our property maintenance project coordinator you will work as part of the property service team in a a fast-paced working environment, responsible for the co-ordination of operational resources to ensure efficient, customer focussed, cost effective services. On a daily basis you will support the property services management team to achieve key performance indicators and objectives, in line with the Association's policies and procedures. What You'll Be Doing: You will be responsible for operating the scheduling system and co-ordinate the work programming to ensure maximum efficiency and effective delivery of the Property Services operational teams, and adhere to critical Compliance Policies and time constraints There will be a requirement daily to communicate with customers and resolve complex customer enquiries in relation to all aspects of repairs and maintenance, focussing on providing great customer experience, and ensure the accurate capture of data and customer contacts in relevant systems, to ensure a clear audit trail. You will be responsible for operative diaries, taking decisions on the deployment of resource including handling over and under capacity and manage process exceptions such as changes to the repairs order requirements, work content, no access, follow-on works operative unavailability including all leave and planning for vehicle servicing and repairs. There will be a need to Interpret and analyse jobs to proactively ensure first time fix where possible. This would include ensuring that the team have the resources they need, that all foreseeable staff safety issues have been identified, and risk to the association is minimized. You will coordinate complex works and projects in accordance with technical briefs, co-ordinating and prioritising and working proactively with key internal and external customers, contractors and suppliers as required. Who We're Looking For: Finding the right person is really important to us. If you feel you're that person but don't quite meet 100% of the criteria, we'd still like to hear from you. We're an inclusive employer and believe in life without barriers. Experienced Professional: Have experience in providing support for the operational teams including the materials management process, performing advance checks to ensure the repairs service is customer focussed and cost effective. Excellent Communicator: Strong writing and verbal communication skills, with the ability to establish and maintain positive relationships with colleagues, customers, and external organisations. Organised Individual: Well-developed organisational skills to manage competing priorities and projects, and strong people management skills to motivate, organise, and lead teams. Problem Solver: Able to analyse problems, assess solutions, and reach sound decisions. Creative thinker who can identify innovative improvements to existing systems and services. Data Understanding: Strong data processing skills to deliver against known performance data from multiple sources, to deliver results. Collaborative Worker: Ability to engage and work with colleagues to find solutions and deliver improvements. What We Offer: Competitive Salary: Alongside a generous annual leave package and flexible working options. Extra Perks: Celebrate your birthday with an extra day off, plus increased leave for long service. Buying Additional Agile Working: Enjoy flexible working arrangements. Comprehensive Benefits: Additional perks to support your wellbeing, including our Employee Assistance Programme service. Why Broadacres? At Broadacres, we champion diversity and are committed to being an equal opportunities and disability confident employer. We welcome applications from all community sectors and encourage individuals underrepresented in our organisation to apply. Our Organisation Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,800 homes across various regions, providing top-tier services aimed at meeting our vision: to be the best rural housing association in the country'. We ensure our customers receive first-class service, making them proud to live in a Broadacres' home. Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in, so apply early to avoid disappointment! Finding the right person is really important to us. If you feel you're that person but don't quite meet 100% of the criteria, we'd still like to hear from you. We're an inclusive employer and believe in life without barriers. Property Maintenance Project Coordinator (Scheduler) Operational Repairs

Property Surveyor Northallerton £40,093.05 per annum Permanent Full Time - 37 hours Are you looking for an exciting challenge as a skilled and experienced Property Surveyor? Ready to make a huge impact at Broadacres and for our customers? We're looking for a talented individual to join our dynamic property services team at Broadacres, delivering high-quality and efficient property surveying services and ensuring an excellent customer experience. The Role As our Property Surveyor, you will be responsible for assessing the maintenance and repair requirements of the organisation's assets. You will take ownership of all repair and maintenance activities for a designated selection of customers' homes and communal areas, ensuring an excellent customer experience. You will also monitor and challenge the performance of contractors and in-house teams to ensure service standards and value for money. What You'll Be Doing: Property Inspections: Undertake property inspections, diagnose repairs, identify required remedial works, specify materials, and manage remedial works through to completion. Customer Experience: Take accountability for the customer experience and oversee all repair-related activities for customers' homes and communal areas. Damp and Structural Surveys: Conduct damp, condensation, and minor structural surveys, specify remedial works, and manage them to completion. Expert Advice: Provide customers with expert advice to manage lifestyle-related condensation issues. Complaint Resolution: Investigate customer complaints, identify solutions, and manage them to completion. Stock Condition Surveys: Carry out stock condition surveys, maintain relevant systems, and accurately identify replacement dates to maximise component lifecycles. Grounds Maintenance: Conduct grounds maintenance inspections and manage subsequent works with contractors or in-house teams. Disabled Adaptations: Liaise with departments, customers, and external agencies to specify disabled adaptations in line with policy and regulations. Specifications and Tenders: Create work specifications, produce tender documentation, and manage the tender process to the award stage. Health and Safety: Assist the Health and Safety team with contractor inspections and ensure compliance with CDM regulations and health and safety requirements. External Liaison: Liaise with external agencies, consultants, or local authorities, including report compilation and submission of planning and building control documentation. Legislative Compliance: Stay updated on changes in building and planning legislation and undertake professional development training. Minor Repairs: Identify and undertake minor repairs to customers' homes as needed. Team Leadership: Deputise for the Technical Team Leader when required to ensure service delivery. Who We're Looking For: Experienced Professional: Proven experience in property surveying, maintenance, and repairs. Customer Focused: Strong commitment to delivering an excellent customer experience. Technical Knowledge: Sound knowledge of building pathology, construction methods, and materials. Organisational Talent: Strong ability to manage a varied workload and meet performance targets. Health and Safety: Good understanding of CDM regulations and general health and safety requirements. Adaptable Learner: Flexible and adaptable approach to work, eager to learn new skills. What We Offer: Competitive Salary: Alongside a generous annual leave package and flexible working options. Extra Perks: Celebrate your birthday with an extra day off, plus increased leave for long service. Pension Plan: Benefit from our Defined Contribution Pension Scheme and Life Assurance. Agile Working: Enjoy flexible working arrangements. Comprehensive Benefits: Additional perks to support your wellbeing, including our EAP service. Why Broadacres? At Broadacres, we champion diversity and are committed to being an equal opportunities and disability confident employer. We welcome applications from all community sectors and encourage individuals underrepresented in our organisation to apply. Our Organisation Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,800 homes across various regions, providing top-tier services aimed at meeting our vision: to be the best rural housing association in the country'. We ensure our customers receive first-class service, making them proud to live in a Broadacres' home. Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in, so apply early to avoid disappointment! Property Surveyor

Property Maintenance Project Coordinator (11 month maternity cover) Property Maintenance Project Coordinator (Scheduler) Operational Repairs 11 Months Maternity Cover £29,581.52 per annum (Full Time 37 Hours per week) Northallerton (Agile Working) Are you looking for an exciting challenge as a skilled and experienced Property Maintenance Scheduler dealing with Housing Operational Repairs? Ready click apply for full job details

Property Maintenance Project Coordinator (11 month maternity cover) Property Maintenance Project Coordinator (Scheduler) Operational Repairs 11 Months Maternity Cover £29,581.52 per annum (Full Time 37 Hours per week) Northallerton (Agile Working) Are you looking for an exciting challenge as a skilled and experienced Property Maintenance Scheduler dealing with Housing Operational Repairs? Ready click apply for full job details

Property Surveyor Property Surveyor Northallerton £40,093.05 per annum Permanent Full Time - 37 hours Are you looking for an exciting challenge as a skilled and experienced Property Surveyor? Ready to make a huge impact at Broadacres and for our customers? We're looking for a talented individual to join our dynamic property services team at Broadacres, delivering high-quality and efficient propert click apply for full job details