TalentRise Recruitment

Resident Service Associate Build to Rent (North London) An exciting opportunity to join a brand-new Build to Rent development launching in North London in Spring 2026. This is a fast-paced, front-of-house role combining leasing, sales, and hospitality-led customer service . You will be the first point of contact for prospects and residents, playing a key role in driving leasing performance while delivering a five-star resident experience. Key Responsibilities Actively drive leasing performance by managing enquiries, nurturing leads, conducting apartment viewings, and converting prospects into signed leases Respond promptly to all leads via the property management system and manage the full customer journey from enquiry to move-in Meet and exceed leasing targets with a confident, sales-driven approach Be the welcoming face of the building, managing the concierge desk and handling walk-in enquiries Ensure show apartments and communal areas are immaculately presented at all times Coordinate move-ins and move-outs, including preparing welcome packs and completing check-in/check-out processes Support unit turns in line with agreed service level agreements Organise and deliver resident engagement and community events to support retention Maintain regular communication with residents and proactively gather feedback Oversee deliveries and ensure the concierge and front-of-house areas are well managed Work closely with the onsite team and General Manager to meet KPIs across leasing, operations, and health & safety Monitor local market and competitor activity and feedback insights to the wider leasing and marketing teams Ensure all security, health & safety, and emergency procedures are followed at all times About You Sales-driven with experience in leasing, property, hospitality, or customer-facing sales roles Confident conducting viewings and engaging with prospective customers Passionate about delivering a premium, service-led resident experience Highly organised, proactive, and comfortable working in a fast-paced environment A strong communicator who builds rapport easily and works well as part of a team