Everywhen, part of the Ardonagh Group
Wokingham, Berkshire
Do you have office-based customer service experience within financial services or insurance? We're looking for a Client Services Senior Specialist to join our growing team at Everywhen Employee Benefits , part of the wider Ardonagh Advisory Group. This is a fantastic opportunity for an experienced customer service professional who is passionate about delivering exceptional client service and supporting colleagues to succeed. You'll work Monday to Friday, 37.5 hours per week , with no evenings or weekends , and benefit from all the advantages of working within a supportive, well-established organisation that truly puts clients and people first. Initially, you'll be based in one of our offices (Darwen, Winnersh or Southampton), working closely with your team and Manager. Once established in the role, there is the opportunity for hybrid working , with a mix of office and home-based days. So, what does the role of Client Services Senior Specialist involve? In this role, you will provide exceptional client service and support to Consultants, clients, and insurers, acting as a trusted and knowledgeable first point of contact. Your key responsibilities will include: Being the first point of contact for day-to-day queries from clients, Consultants, and insurers via phone and email. Proactively supporting policy renewals and new business , ensuring all activity is handled efficiently, accurately, and in line with agreed SLAs. Managing the day-to-day running of an assigned client portfolio , including invoicing, accounts, claims, underwriting, and administration. Preparing draft client reports for renewals and new business requests. Ensuring all work is completed right first time , maintaining high standards of accuracy and compliance with FCA, Consumer Duty, and data protection requirements. Keeping client records and information fully up to date within our Policy Administration System. Acting as a role model within the team , demonstrating strong client service behaviours, technical knowledge, and professionalism. Supporting the Team Manager with task delegation, mentoring, training of new or existing team members, and occasional involvement in interviews. Taking ownership of referrals and escalations, ensuring timely resolution and excellent outcomes. Proactively identifying opportunities to improve processes, service delivery, and ways of working. What are we looking for? Proven customer service experience within financial services or insurance (minimum 3 years). Experience within Group Risk or Healthcare or Employee Benefits (minimum 3 years). Strong organisation and time management skills , with the ability to manage priorities and meet deadlines. Excellent communication skills and confidence dealing with clients and insurers at all levels. High attention to detail and a strong sense of ownership over your work. A positive, flexible team player who enjoys supporting others and leading by example. Microsoft Office skills (essential). Industry qualifications such as IF7 or GR1 are desirable, but not essential. What's in it for you? A welcoming, supportive team environment The opportunity to work for an organisation awarded Investors in Customers Gold for outstanding service. Hybrid working options once established in the role. Ongoing training, development, and support with professional qualifications. A company culture that genuinely cares about your wellbeing, development, and career progression . If you're passionate about client service, enjoy working collaboratively, and are ready to take the next step in your career within Health & Protection, we'd love to hear from you. INDX01 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
Jun 11, 2026
Full time
Do you have office-based customer service experience within financial services or insurance? We're looking for a Client Services Senior Specialist to join our growing team at Everywhen Employee Benefits , part of the wider Ardonagh Advisory Group. This is a fantastic opportunity for an experienced customer service professional who is passionate about delivering exceptional client service and supporting colleagues to succeed. You'll work Monday to Friday, 37.5 hours per week , with no evenings or weekends , and benefit from all the advantages of working within a supportive, well-established organisation that truly puts clients and people first. Initially, you'll be based in one of our offices (Darwen, Winnersh or Southampton), working closely with your team and Manager. Once established in the role, there is the opportunity for hybrid working , with a mix of office and home-based days. So, what does the role of Client Services Senior Specialist involve? In this role, you will provide exceptional client service and support to Consultants, clients, and insurers, acting as a trusted and knowledgeable first point of contact. Your key responsibilities will include: Being the first point of contact for day-to-day queries from clients, Consultants, and insurers via phone and email. Proactively supporting policy renewals and new business , ensuring all activity is handled efficiently, accurately, and in line with agreed SLAs. Managing the day-to-day running of an assigned client portfolio , including invoicing, accounts, claims, underwriting, and administration. Preparing draft client reports for renewals and new business requests. Ensuring all work is completed right first time , maintaining high standards of accuracy and compliance with FCA, Consumer Duty, and data protection requirements. Keeping client records and information fully up to date within our Policy Administration System. Acting as a role model within the team , demonstrating strong client service behaviours, technical knowledge, and professionalism. Supporting the Team Manager with task delegation, mentoring, training of new or existing team members, and occasional involvement in interviews. Taking ownership of referrals and escalations, ensuring timely resolution and excellent outcomes. Proactively identifying opportunities to improve processes, service delivery, and ways of working. What are we looking for? Proven customer service experience within financial services or insurance (minimum 3 years). Experience within Group Risk or Healthcare or Employee Benefits (minimum 3 years). Strong organisation and time management skills , with the ability to manage priorities and meet deadlines. Excellent communication skills and confidence dealing with clients and insurers at all levels. High attention to detail and a strong sense of ownership over your work. A positive, flexible team player who enjoys supporting others and leading by example. Microsoft Office skills (essential). Industry qualifications such as IF7 or GR1 are desirable, but not essential. What's in it for you? A welcoming, supportive team environment The opportunity to work for an organisation awarded Investors in Customers Gold for outstanding service. Hybrid working options once established in the role. Ongoing training, development, and support with professional qualifications. A company culture that genuinely cares about your wellbeing, development, and career progression . If you're passionate about client service, enjoy working collaboratively, and are ready to take the next step in your career within Health & Protection, we'd love to hear from you. INDX01 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
Please Note: This role will be split between our London and Petersfield offices. The purpose of the Development Executive role is to drive revenue growth by identifying and securing new business opportunities, building strong relationships with prospective clients, and nurturing those relationships from initial engagement through to successful sale closure. The Development Executive will be responsible for representing the business externally, attending networking events and maintaining client engagement throughout the sales cycle. A strong understanding of how to attract new and retain existing ones is essential, with a focus on boosting sales and profitability. By staying abreast of the latest industry developments, the role will play a key part in identifying emerging opportunities and shaping the organisation's approach to business development in a competitive market as well as converting internal and external referrals to PC & PL. What will you be doing? Develop and maintain a robust pipeline of new business opportunities by collaborating with internal teams to re-engage lapsed and cancelled clients and leveraging commercial referrals and execute targeted sales campaigns Work closely with commercial and PC & PL to encourage and convert new client referrals, fostering a collaborative approach to business development Maximise conversion of prospective clients by engaging with the PC & PL insurer panel to understand market appetite, sector focus, and align opportunities with insurer capabilities. Act as the first point of contact for new clients, managing the administration of their insurance requirements accurately and efficiently to support a seamless end-to-end new business process Ensure all new client communications are completed in line with local procedures, performance standards, and operating frameworks. Accurately record client data across relevant systems in accordance with operational strategy and compliance requirements. Collaborate within PC & PL teams to identify and address barriers to new business growth, share knowledge and best practices, raise concerns, and propose solutions that support divisional performance Adhere to all Group policies and procedures related to conflict of interest, Treating Customers Fairly (TCF), and regulatory compliance (FCA). Ensure all company standards and controls are followed to maintain a compliant and customer-focused approach You will be welcomed and supported by our family and be joining an organisation that cares about you as a person and your wellbeing. Some of the benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire Group Gain CII or ACII qualifications to boost your knowledge and career prospects Pension scheme for when you feel it's time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
Jun 11, 2026
Full time
Please Note: This role will be split between our London and Petersfield offices. The purpose of the Development Executive role is to drive revenue growth by identifying and securing new business opportunities, building strong relationships with prospective clients, and nurturing those relationships from initial engagement through to successful sale closure. The Development Executive will be responsible for representing the business externally, attending networking events and maintaining client engagement throughout the sales cycle. A strong understanding of how to attract new and retain existing ones is essential, with a focus on boosting sales and profitability. By staying abreast of the latest industry developments, the role will play a key part in identifying emerging opportunities and shaping the organisation's approach to business development in a competitive market as well as converting internal and external referrals to PC & PL. What will you be doing? Develop and maintain a robust pipeline of new business opportunities by collaborating with internal teams to re-engage lapsed and cancelled clients and leveraging commercial referrals and execute targeted sales campaigns Work closely with commercial and PC & PL to encourage and convert new client referrals, fostering a collaborative approach to business development Maximise conversion of prospective clients by engaging with the PC & PL insurer panel to understand market appetite, sector focus, and align opportunities with insurer capabilities. Act as the first point of contact for new clients, managing the administration of their insurance requirements accurately and efficiently to support a seamless end-to-end new business process Ensure all new client communications are completed in line with local procedures, performance standards, and operating frameworks. Accurately record client data across relevant systems in accordance with operational strategy and compliance requirements. Collaborate within PC & PL teams to identify and address barriers to new business growth, share knowledge and best practices, raise concerns, and propose solutions that support divisional performance Adhere to all Group policies and procedures related to conflict of interest, Treating Customers Fairly (TCF), and regulatory compliance (FCA). Ensure all company standards and controls are followed to maintain a compliant and customer-focused approach You will be welcomed and supported by our family and be joining an organisation that cares about you as a person and your wellbeing. Some of the benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire Group Gain CII or ACII qualifications to boost your knowledge and career prospects Pension scheme for when you feel it's time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
Everywhen, part of the Ardonagh Group
Croydon, Surrey
Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as a Commercial Lines Insurance Account Handler within our excellent team based in Croydon . So, what does the role of an Insurance Account Handler here involve? Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service or sales as relationship-building with our clients will be the key to your success. What are we looking for in our Account Handlers? Commercial Insurance Industry experience is essential for this role, the rest is all about you as a person: • Most important is your ability to bring your best self to work every day to give our clients the best possible experience.• Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit• Confidence to work with clients both on the phone as well as by email, so experience in customer service is important too".• Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here.• Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it's also just the right way to beIn return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: • Holiday entitlement of 26 days plus bank holidays, increasing with length of service• Opportunity to progress your career across the entire Everywhen family• Gain CII or ACII qualifications to boost your knowledge and career prospects• Pension scheme for when you feel it's time to retire• 24-hour support for physical and mental wellbeing• 1 days paid volunteering day to give back to our communities• The Spotlight Awards, where we shine a light on the brightest talent across our group So, what are you waiting for? Apply today and one of our team will be in touch. Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please. Click here to see our standard benefits page
Jun 11, 2026
Full time
Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as a Commercial Lines Insurance Account Handler within our excellent team based in Croydon . So, what does the role of an Insurance Account Handler here involve? Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service or sales as relationship-building with our clients will be the key to your success. What are we looking for in our Account Handlers? Commercial Insurance Industry experience is essential for this role, the rest is all about you as a person: • Most important is your ability to bring your best self to work every day to give our clients the best possible experience.• Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit• Confidence to work with clients both on the phone as well as by email, so experience in customer service is important too".• Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here.• Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it's also just the right way to beIn return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: • Holiday entitlement of 26 days plus bank holidays, increasing with length of service• Opportunity to progress your career across the entire Everywhen family• Gain CII or ACII qualifications to boost your knowledge and career prospects• Pension scheme for when you feel it's time to retire• 24-hour support for physical and mental wellbeing• 1 days paid volunteering day to give back to our communities• The Spotlight Awards, where we shine a light on the brightest talent across our group So, what are you waiting for? Apply today and one of our team will be in touch. Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please. Click here to see our standard benefits page
Everywhen, part of the Ardonagh Group
Swansea, West Glamorgan
Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an I nsurance Account Handler within our friendly team based in Swansea Joining us as an Insurance Account Handler means you'll have the benefit of working Monday to Friday (no weekends here!) earn a basic salary relative to your experience as well as a generous bonus structure. You'll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers. More on that below. We are open to hearing from people from all different backgrounds, so speak to us about our hybrid and flexible ways of working for our Account Handlers, if the 9-5 life isn't for you. So, what does the role of an Insurance Account Handler here involve? Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service or sales as relationship-building with our clients will be the key to your success. What are we looking for in our Account Handlers? Some experience of the Insurance Industry is essential for this role, the rest is all about you as a person: Most important is your ability to bring your best self to work every day to give our clients the best possible experience. Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit Have a willingness to learn and be curious. Incidentally, we offer tons of opportunity to gain qualifications that will enhance your career in this growing industry Confidence to work with clients both on the phone and face to face, so some experience in customer service is important too. Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here. Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it's also just the right way to be In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire Ardonagh family Gain CII or ACII qualifications to boost your knowledge and career prospects Pension scheme for when you feel it's time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please. Click here to see our standard benefits page
Jun 11, 2026
Full time
Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an I nsurance Account Handler within our friendly team based in Swansea Joining us as an Insurance Account Handler means you'll have the benefit of working Monday to Friday (no weekends here!) earn a basic salary relative to your experience as well as a generous bonus structure. You'll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers. More on that below. We are open to hearing from people from all different backgrounds, so speak to us about our hybrid and flexible ways of working for our Account Handlers, if the 9-5 life isn't for you. So, what does the role of an Insurance Account Handler here involve? Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service or sales as relationship-building with our clients will be the key to your success. What are we looking for in our Account Handlers? Some experience of the Insurance Industry is essential for this role, the rest is all about you as a person: Most important is your ability to bring your best self to work every day to give our clients the best possible experience. Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit Have a willingness to learn and be curious. Incidentally, we offer tons of opportunity to gain qualifications that will enhance your career in this growing industry Confidence to work with clients both on the phone and face to face, so some experience in customer service is important too. Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here. Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it's also just the right way to be In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire Ardonagh family Gain CII or ACII qualifications to boost your knowledge and career prospects Pension scheme for when you feel it's time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please. Click here to see our standard benefits page
Everywhen, part of the Ardonagh Group
Southampton, Hampshire
We are looking for an experienced leader to join our team us as a Commercial Insurance Director. You will be working as part of an exciting and growing team across the region. So, what does the role of a Commercial Insurance Director here involve? This role will be made for you if you love fostering relationships and helping clients find the right Insurance products to fit their needs. As a commercial director you will: Lead a team of ambitious Account Executives Mentor colleagues and drive their personal development Deliver our growth ambitions and initiatives for the branch Lead on our retention efforts across our existing client portfolio Contribute to our placement strategy and insurer engagement You will be focused on growth, working with us puts you in a unique position to offer clients solutions from a diverse range of brands and wide breadth of products with huge opportunity across the Ardonagh Group. We are open to hearing from people from all backgrounds to join us, so speak to us about our hybrid and flexible ways of working if the 9-5 life always in an office isn't for you. What do you need? Most important is your ability to bring your best self to work every day to give our clients the best possible experience Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit to identify opportunities to grow our business You must have previous experience within the Insurance Industry. This role requires fundamental knowledge of the commercial side of the insurance broking world. Work well with your team, support others and have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. There is never a dull moment with us. Always demonstrate integrity, not only is this essential within a financially regulated organisation, it's also the right way to be In return you will be welcomed and supported by our Everywhen family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire Everywhen family Gain CII or ACII qualifications to boost your knowledge and career prospects Pensions scheme for when you feel it's time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group So, what are you waiting for? Apply today and one of our team will be in touch. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please Why not check us out on LinkedIn or speak to one of our team to find out what life's really like with Everywhen. IND01 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please. Click here to see our standard benefits page
Jun 09, 2026
Full time
We are looking for an experienced leader to join our team us as a Commercial Insurance Director. You will be working as part of an exciting and growing team across the region. So, what does the role of a Commercial Insurance Director here involve? This role will be made for you if you love fostering relationships and helping clients find the right Insurance products to fit their needs. As a commercial director you will: Lead a team of ambitious Account Executives Mentor colleagues and drive their personal development Deliver our growth ambitions and initiatives for the branch Lead on our retention efforts across our existing client portfolio Contribute to our placement strategy and insurer engagement You will be focused on growth, working with us puts you in a unique position to offer clients solutions from a diverse range of brands and wide breadth of products with huge opportunity across the Ardonagh Group. We are open to hearing from people from all backgrounds to join us, so speak to us about our hybrid and flexible ways of working if the 9-5 life always in an office isn't for you. What do you need? Most important is your ability to bring your best self to work every day to give our clients the best possible experience Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit to identify opportunities to grow our business You must have previous experience within the Insurance Industry. This role requires fundamental knowledge of the commercial side of the insurance broking world. Work well with your team, support others and have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. There is never a dull moment with us. Always demonstrate integrity, not only is this essential within a financially regulated organisation, it's also the right way to be In return you will be welcomed and supported by our Everywhen family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire Everywhen family Gain CII or ACII qualifications to boost your knowledge and career prospects Pensions scheme for when you feel it's time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group So, what are you waiting for? Apply today and one of our team will be in touch. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please Why not check us out on LinkedIn or speak to one of our team to find out what life's really like with Everywhen. IND01 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please. Click here to see our standard benefits page
Everywhen, part of the Ardonagh Group
Southampton, Hampshire
Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an I nsurance Account Handler within our team based in Southampton. Joining us as an Insurance Account Handler means you'll have the benefit of working Monday to Friday earn a salary relative to your experience as well as a generous bonus structure. You'll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers. More on that below. We are open to hearing from people from all different backgrounds, so speak to us about our hybrid and flexible ways of working for our Account Handlers, if the 9-5 life isn't for you. So, what does the role of an Insurance Account Handler here involve? Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service or sales as relationship-building with our clients will be the key to your success. What are we looking for in our Account Handlers? Some experience of the Insurance Industry is essential for this role, the rest is all about you as a person: Most important is your ability to bring your best self to work every day to give our clients the best possible experience. Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit Have a willingness to learn and be curious. Incidentally, we offer tons of opportunity to gain qualifications that will enhance your career in this growing industry Confidence to work with clients both on the phone and face to face, so some experience in customer service is important too. Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here. Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it's also just the right way to be In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire Ardonagh family Gain CII or ACII qualifications to boost your knowledge and career prospects Pension scheme for when you feel it's time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please. Click here to see our standard benefits page
Jun 08, 2026
Full time
Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an I nsurance Account Handler within our team based in Southampton. Joining us as an Insurance Account Handler means you'll have the benefit of working Monday to Friday earn a salary relative to your experience as well as a generous bonus structure. You'll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers. More on that below. We are open to hearing from people from all different backgrounds, so speak to us about our hybrid and flexible ways of working for our Account Handlers, if the 9-5 life isn't for you. So, what does the role of an Insurance Account Handler here involve? Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service or sales as relationship-building with our clients will be the key to your success. What are we looking for in our Account Handlers? Some experience of the Insurance Industry is essential for this role, the rest is all about you as a person: Most important is your ability to bring your best self to work every day to give our clients the best possible experience. Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit Have a willingness to learn and be curious. Incidentally, we offer tons of opportunity to gain qualifications that will enhance your career in this growing industry Confidence to work with clients both on the phone and face to face, so some experience in customer service is important too. Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here. Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it's also just the right way to be In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire Ardonagh family Gain CII or ACII qualifications to boost your knowledge and career prospects Pension scheme for when you feel it's time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please. Click here to see our standard benefits page
Everywhen, part of the Ardonagh Group
Norwich, Norfolk
Insurance Advisor - Norwich Our Insurance Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience, and that's driven by you. Our people share a common mindset that sets us apart. Our Insurance Advisors are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and partners. We recruit people who share those values. When you join us you will play your part, ensuing we meet our commercial targets by maximising business and service opportunities from all contacts in a consistent, fair and compliant manner. You will become part of an established, friendly and experienced team who will provide all the support you need to succeed. Responsibilities: Dealing with either inbound or outbound customer calls, understanding the customer's needs, and providing insurance solutions to that are best suited to their requirements Ensuring calls are answered in a timely professional manner, and that exceptional customer experience is always delivered, and that business standards are adhered to at all time Processing correspondence, renewals activity, new business quotations Ensuring that all workflow activity is completed in accordance with approved business processes Complying with all approved procedures, customer service standards and external regulatory bodies. Achieving and maintaining the required competencies for the role. Ensuring that any customer complaints are identified and handled strictly within the company's complaints procedure. Essential Criteria Engaging personal communication style. Positive attitude, resilient, adaptive, receptive, and articulate. Previous experience in sales or service. We are keen to hear from individuals with a background in public facing industries such as insurance, retail, and hospitality. We offer are a competitive salary, on target bonus scheme, knowledge development and a structured training plan to develop your corporate career, and further career opportunities throughout our business At the heart of all our work is knowing our stuff, being an open book, creating great partnerships and sharing the passions of our customers. If you are an enthusiastic, results driven, motivated individual striving for a career, not just a job, then come and be part of our story. Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
Jun 05, 2026
Full time
Insurance Advisor - Norwich Our Insurance Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience, and that's driven by you. Our people share a common mindset that sets us apart. Our Insurance Advisors are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and partners. We recruit people who share those values. When you join us you will play your part, ensuing we meet our commercial targets by maximising business and service opportunities from all contacts in a consistent, fair and compliant manner. You will become part of an established, friendly and experienced team who will provide all the support you need to succeed. Responsibilities: Dealing with either inbound or outbound customer calls, understanding the customer's needs, and providing insurance solutions to that are best suited to their requirements Ensuring calls are answered in a timely professional manner, and that exceptional customer experience is always delivered, and that business standards are adhered to at all time Processing correspondence, renewals activity, new business quotations Ensuring that all workflow activity is completed in accordance with approved business processes Complying with all approved procedures, customer service standards and external regulatory bodies. Achieving and maintaining the required competencies for the role. Ensuring that any customer complaints are identified and handled strictly within the company's complaints procedure. Essential Criteria Engaging personal communication style. Positive attitude, resilient, adaptive, receptive, and articulate. Previous experience in sales or service. We are keen to hear from individuals with a background in public facing industries such as insurance, retail, and hospitality. We offer are a competitive salary, on target bonus scheme, knowledge development and a structured training plan to develop your corporate career, and further career opportunities throughout our business At the heart of all our work is knowing our stuff, being an open book, creating great partnerships and sharing the passions of our customers. If you are an enthusiastic, results driven, motivated individual striving for a career, not just a job, then come and be part of our story. Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
