Hays London Ebury Gate

Complaints Dispute Resolution Lead Job title: Complaints Dispute Resolution Lead Area of work: Complaints, Customer Relations& Dispute Resolution Contract type: Temporary (3 months initially, extension possible) Employment type: Full-time Hourly Rate: £27.48 p/hr (via Hays) Location: Hybrid (2 days in office: Wednesday& Thursday; 3 days remote) Start date: ASAP Notice period: Maximum2 weeks - essential Overview Thisis a fast-paced and impactful opportunity for an experienced complaintsspecialist to play a pivotal role in delivering Ombudsman-compliantStage 2 complaint reviews within a major G15 housing provider. As theComplaints Dispute Resolution Lead, you will handle complex, high-volumeStage 2 investigations, ensuring all cases meet the Housing Ombudsman'sComplaint Handling Code. You'll use your expertise to assess evidence,challenge service failings, and produce well-reasoned, timelyresponses that reflect both regulatory requirements and the organisation'sresponsibilities as a registered social landlord. Thisrole requires someone who can hit the ground running, operates confidentlyunder pressure, and brings clear, demonstrable experience of Ombudsman-leveldecision-making. With independently regulated work anddeadlines tied to the end of the tax year, you will play a crucial role inhelping the organisation deliver high-quality complaint resolutions for residents. Key Responsibilities Lead the delivery of Stage 2 complaint reviews to Ombudsman-compliant standards. Investigate a high volume of complex cases, ensuring decisions are evidence-based, fair, and clearly articulated. Apply the Housing OmbudsmanComplaint Handling Code in every investigation, demonstrating a clear and proactive understanding of the requirements. Analyse landlord and resident obligations within tenancy and leasehold agreements and apply these accurately within decision-making. Manage tight deadlines and work effectively under pressure to meet regulatory expectations. Communicate professionally and empathetically with residents, managing expectations and representing the organisation with diplomacy and clarity. Work collaboratively with internal colleagues, using initiative to gather evidence and problem-solve assertively. Take responsibility for rapidly learning and applying policies, procedures and housing knowledge necessary for the role. Skills & Experience Required Essential Clear and uninterrupted Stage 2 review / Ombudsman-level experience within a registered social landlord. Strong working knowledge of the Housing Ombudsman Complaint Handling Code and its practical application. Understanding of tenancy and leasehold agreements, landlord/resident obligations, and the serviceexpectations of a large G15 provider. Proven ability to investigate independently, apply critical thinking, and produce high-quality written decisions under pressure. Excellent communication skills with the ability to demonstrate empathy, manage expectations, and advocate appropriately for residents. Desirable Experience reviewing complaints within a large-scale housing organisation (tens of thousands of homes). Knowledge of complex housing services (repairs, ASB, allocations, tenancy management, etc.) Application Process Submit an up-to-date CV demonstrating your Stage 2 / Ombudsman complaint review experience. You must meet the essential criteria to be considered, due to regulatory requirements. Candidates must be available to start immediately or within a maximum of 2 weeks. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company A leading London-based university is seeking an HR Advisor to join its collaborative HR Business Partnering team. You'll play an important role in delivering high-quality, customer-focused HR services during a period of positive change and improvement. Your new roleAs HR Advisor, you will provide practical HR guidance and support to managers and staff across a wide range of operational areas, including: Absence management and family-friendly cases ER support for disciplinary, grievance and capability matters Recruitment coordination, job description reviews and pre-employment checks Managing Certificates of Sponsorship where required Supporting job evaluation panels and general HR administration Ensuring compliance with UKVI, right-to-work, DBS and GDPR requirements Contributing to HR projects, policy updates and process improvements You will work closely with colleagues across HR to ensure consistent, timely and high-quality HR service delivery. What you'll need to succeed Experience in a generalist HR role, ideally within a complex organisation Strong understanding of HR policies, procedures and UK employment law Experience managing ER cases, absence, and recruitment processes Confident communication skills and the ability to build strong relationships A proactive mindset, high attention to detail and commitment to continuous learning What you'll get in return Opportunity to join a supportive and values-driven HR team Exposure to varied HR activities and transformational work Professional development and learning opportunities A collaborative environment focused on service excellence If you are interested, please apply now! Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Our client is a large, well-established UK charity dedicated to improving lives and strengthening communities. Their people are at the heart of everything they do, and they are proud to foster an inclusive, supportive culture where colleagues feel valued and empowered to make an impact. The RoleWe are seeking an experienced and proactive Interim HR Business Partner to join our friendly and collaborative HR team for an initial period of 3+ months. This is a key role supporting managers and staff across the organisation, providing expert guidance on people matters while championing a positive culture aligned with their mission of supporting communities. You'll work closely with senior leaders, enabling high-quality people management, driving engagement and wellbeing initiatives, and ensuring our HR practices continue to reflect our values. Key Responsibilities Act as a trusted partner to managers, providing pragmatic HR advice across the full employee lifecycle. Support organisational change projects, restructures, and workforce planning activities. Lead on employee relations matters, ensuring supportive, fair and timely outcomes. Work closely with HR colleagues to deliver people initiatives that strengthen engagement and wellbeing. Use HR data and insights to influence decision-making and support continuous improvement. Ensure HR policies and processes are aligned with charity sector best practices and UK employment legislation. Promote an inclusive, supportive culture that reflects the charity's commitment to serving communities. About You We're looking for someone who is not only an experienced HR professional, but also genuinely passionate about supporting people and communities. You will thrive in a collaborative environment and bring a calm, solutions-focused approach. You will bring: Experience in an HRBP or senior HR advisory role, ideally within the charity, public, or not-for-profit sector. Strong knowledge of UK employment law and HR best practice. Confidence managing a varied caseload of employee relations matters. The ability to build strong, trusting relationships at all levels. A proactive mindset with the ability to work autonomously. A warm, people-first approach aligned with our values. What We Offer A welcoming, friendly HR team who value collaboration and kindness. Meaningful work that contributes directly to improving lives and building stronger communities. Flexible hybrid working arrangements. Opportunity to make a positive impact during a key period for the organisation. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company A high-profile London University. Your new role Reporting to the Head of Finance, you will be responsible for preparing and reconciling complex financial statements, managing year-end reporting cycles and ensuring full compliance with FRS 102, GAAP and IFRS. You will also manage the smooth running of the financial year-end, including timetabling and liaising with auditors. The anticipated duration is 12 months+. Hybrid working: 2 days per week in the office. What you'll need to succeed You will be a qualified Accountant with strong, recent experience of financial accounting within the Higher Education sector. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company This government-funded charity is embarking on an exciting period of organisational improvement. As they continue to strengthen their internal structures, they are seeking an HR & Operations Improvement Consultant who can enhance HR service delivery, streamline processes, and support operational excellence. You will join a purpose-driven organisation committed to improving its internal effectiveness and supporting meaningful impact. Your new roleIn this hands-on and strategic role, you will lead key initiatives across HR operations, process improvement, onboarding, and organisational workflow development. Your responsibilities will include managing HR administration, improving cross-departmental processes, and developing clear Standard Operating Procedures (SOPs). You will also play a crucial role in delivering onboarding, training, and change-management activities, ensuring staff have the tools, systems, and processes to succeed. Key areas of focus include: Managing and improving HR operations, HRIS data, documentation, recruitment admin, and compliance. Leading full onboarding for local and remote staff, including toolkits, inductions, and feedback-led improvements. Mapping workflows and developing SOPs, guidelines, templates, and process maps. Driving organisational process redesign, documentation, and governance across departments. Delivering training on new processes and supporting wider change initiatives. This is a highly influential role where you will improve operational consistency, strengthen internal systems, and embed better ways of working across the organisation. What you'll need to succeed To thrive in this role, you will bring: Minimum 5 years' experience in HR operations, process improvement or HR/operations integration. Proven ability to design SOPs, workflow maps, onboarding programmes and HR frameworks. Strong understanding of HRIS systems, HR policies, compliance standards, and office management. Excellent communication, analytical and organisational skills, with exceptional attention to detail. Confidence in leading training sessions, supporting change, and collaborating with senior leaders. This role requires a proactive, solutions-driven professional who can balance operational delivery with strategic improvement. What you'll get in return This is an opportunity to make a significant impact within a mission-led organisation undergoing transformation. You will play a pivotal role in shaping modern HR and operational practices, improving efficiencies, and enabling staff to thrive. This is an excellent next step for a candidate seeking meaningful work, project variety, and the chance to drive positive organisational change. What to do nowIf you're ready to take on a fast-paced, influential role where your expertise will directly strengthen organisational capability, we'd love to hear from you. Apply today to be considered for this exciting 6-month opportunity. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company A small, well-established charity that sits within a large, high profile group structure. They are based in Central London. Your new role Reporting to the Head of Finance, you will lead on the production and audit of the organisation's financial year-end, ensuring accounting standards are adhered to and compliance matters are met in accordance with FRS 102/Charity SORP. You will be a key contributor in the production of the annual report and accounts and will liaise with the auditors to ensure that everything runs smoothly. The anticipated duration is two months+. Hybrid working: 3 days per week in the office. What you'll need to succeed You will be a qualified Accountant with strong, recent experience of charity year-end accounting. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk