Heard Soho

General Manager - Heard. Soho Premium burgers. Fresh ingredients. Consistent standards. Heard is a new smash burger concept from 2 Michelin-starred chef Jordan Bailey, created to take an everyday classic and make it exceptional. After a year touring the UK's biggest events, Heard opened its first restaurant in Borough in February 2025 - pairing signature burgers and beef salt fries with natural wines, craft beer, and a high-speed, high-standard service style. We have recently opened our second branch in Soho and are looking for someone to lead the way. In Your First 12 Months, You'll Lead the Soho site to consistently deliver fast, high-energy service, maintaining team energy and execution standards across every shift Build and retain a fully staffed FOH & BOH team, with strong onboarding, clear performance expectations, and 90%+ retention by month 12 Own the rota and labour cost management, ensuring schedule coverage while hitting % targets without overstaffing Deliver consistent guest satisfaction, with 90%+ of in-service feedback marked "excellent" for speed, hospitality, and product Achieve and maintain site-level P&L targets, including food cost, labour, waste, and controllables - tracked weekly and reviewed monthly Run daily briefings and post-shift debriefs, ensuring team alignment on service goals, product knowledge, and performance feedback Maintain full compliance across EHO, licensing, health & safety, and cash handling, with no major issues flagged on internal or external audit Drive daily site standards, from music and lighting to floor setup, bathroom checks, and equipment functionality - nothing overlooked Collaborate weekly with ops, marketing, and culinary teams to implement promotions, improve processes, and drive site performance Act as the lead brand ambassador in the venue, creating a warm, sharp, and professional atmosphere that keeps guests returning What You Bring Proven experience as a General Manager or strong Assistant General Manager in a high-volume restaurant, premium fast-casual, or multi-revenue site Confident leadership - you know how to build, motivate, and hold a team to a high standard Strong operational skills - you're fluent in rota planning, stock, reporting, and P&L ownership A calm, solutions-focused mindset - you lead by example and thrive under pressure A genuine love of hospitality - guests feel it, your team feeds off it The Heard Package Up to £55,000 - 58,000 per year Monthly meal for you + 4 guests - on us Formal qualifications - including Mental Health First Aid, H&S Level 3, and Personal Licence Real development - progression into multi-site or central roles as we grow Ready to lead one of London's most exciting new restaurants? Apply now and set the standard at Heard

A premium burger restaurant in London is seeking a General Manager to lead its fast-paced operations. You will be responsible for maintaining high service standards, managing a motivated team, and ensuring financial targets are met. Ideal candidates will have experience in high-volume dining and a passion for hospitality. This role offers between £55,000 and £58,000 annually, alongside additional perks including meals for guests and formal qualifications.