Staff Source Ltd

My client is a professional property management company based in Northern Ireland and Scotland. They manage residential buildings, apartments, developments and outside spaces which are jointly owned. Whether it's cutting the grass, routine maintenance, inspections or full management of a block of properties, they have 180 years' experience, skills and to ensure their clients get the most from their home. They would like to appoint a Customer Relationship Manager / Property Manager to join their team in Belfast. As the pivotal / senior contact you will work with autonomy to manage a portfolio of residential developments. Your primary focus will be building and developing professional working relationships with your clients on the Management Committee, internal staff and suppliers. You will meet with property owners, residents and committee members to discuss our range of services and agree a plan to uphold the maintenance, general standards and management of the development. You will agree budgets, advise on planned expenditure and seek permission prior to work being started. You work to maximise the revenue generated through fees, commissions and technical management charges. You will liaise with contractors, raise job orders confirming and recording the specification of the work, negotiation of rates and credit terms. Ensuring compliance with regulation/legal governance. You'll conduct regular site meetings including the AGM to advise on works progress, expenditure, financial statements, bills, arrears etc. Manage telephone calls, emails and written correspondence, responding in a timely, accurate and professional fashion. Upload all customer records onto the system, including site inspections, minutes from residents' meetings, and any other pertinent information for the development. The successful candidate will have excellent communication skills, be self-confident and be adept at initiating and building professional client relationships whilst being open, honest and transparent in all of your interactions. Knowledge of facilities/property management/building is required. Full training provided in-house systems to help build your industry knowledge and credibility. You will be able to quickly understand and interpret complex problems with the ability to summarise and explain in different ways to residents. You will be a multitasker with ability to change priorities whilst maintaining an eye for detail in your record keeping. You must be competent in using Microsoft Office including Outlook. You must hold a valid UK Driving License. Starting salary of £32,000 to £40,000 negotiable based on proven skills and relevant experience. Monday to Thursday 9.00am to 5.00pm, 4pm finish on Friday. 29 days holiday, Company Pension, Loyalty Bonus, Additional Leave, Free Parking, Paid Volunteer Time. Casual Dress. Smart new offices based in East Belfast near Stormont. Hybrid working may be an option. Interested? Contact Bill Ashe at Staff Source, please forward your CV using the apply button.