Restaurants
City Of Westminster, London
Jan 29, 2026
Full time
About DOME & Truffle Burger DOME creates exciting, high-energy places where people come together. From nationwide festivals and Southbank meanwhile spaces to pop-ups, catering, and events across London, we design, deliver, and operate vibrant, food-led destinations. Alongside this, we run our two Truffle Burger restaurants in central London. Born from London's street-food and festival scene, Truffle Burger is known for decadent, creative burgers, relaxed service, and consistently high standards. Our restaurants are small, neighbourhood spots with a big reputation. We offer a hands on, energetic working environment with friendly, experienced teams who care deeply about food, service, and teamwork. The Role We're looking for an experienced and motivated General Manager to lead a team with warmth, pride and confidence in running a tight, happy operation. You'll be responsible for leading the front of house team, supporting kitchen teams, delivering outstanding service, and ensuring smooth day to day operations while maintaining Truffle Burger's high standards and keep our loyal customers happy. Lead and manage a front of house team of 4-6 front of house staff, while supporting the Head Chef, kitchen team and overseeing daily service Ensure smooth and efficient restaurant operations, including scheduling, stock control, and ordering Support team development through coaching, motivation, feedback, and regular check ins Create weekly rotas, authorise holidays, cover absences, and monitor time and attendance Lead exceptional customer service with charisma and warmth, following and guiding the teams with their steps of service Handle customer feedback and complaints promptly, using insights to improve the guest experience Work with the Operations Manager to identify ways to reduce costs and increase revenue while maintaining quality Ensure consistency and quality across all food and beverage offerings in line with Truffle Burger standards Carry out regular inspections to maintain cleanliness, safety, and compliance with health & food safety regulations Identify opportunities to improve teamwork, workflow, training, and service sequences Take ownership of team performance and outcomes, fostering a positive and enthusiastic work environment whilst communicating confidently, respectfully and encouraging feedback and continuous learning Report to Operations Manager - all things team, service excellence, compliance, sales and GPs About you Proven experience as a General Manager or Assistant General Manager in a fast paced, casual hospitality environment, looking after a team of 6+ Food Safety Level 3 Certification and a Personal License is preferable but not essential A natural leader who motivates teams and leads by example Passionate about street food, service, and delivering great guest experiences Organised, proactive, and confident solving problems independently Comfortable balancing operational detail with people management Energetic, positive, and thrives in a busy, hands on role What we offer Fun, friendly, casual and seriously experienced team 25% off food at any location/ restaurant for you and 3 guests Wage Stream - save with interest, and never get caught short Award Winning Employee Assistance Program to support your health and wellbeing Be part of a well known London food brand with strong roots in festivals and street food Work in a supportive, energetic environment with experienced teams Opportunity to grow within the diverse DOME portfolio and Truffle Burger as the business continues to expand If you love being busy, care about consistency and quality, and want to grow with an exciting London brand, we'd love to hear from you.