Serious Trust Ltd

Overview ROLE TITLE: Freelance Volunteer Manager (Fixed-Term) LOCATION: London START DATE: Initial briefing session last week of August, then start date early September 2025 (Flexible), until late November 2025, then mop-up first week of December. APPLICATION DEADLINE: Accepting applications until 22 August 2025 FLEXIBLE WORKING: We offer a flexible and remote working policy. Core in-office days are Tuesday and Wednesday in our office in Hackney. During the Festival period itself (10-23 Nov inclusive) you will be required to work full days and evenings exclusively for the Festival to facilitate the daily overseeing of volunteers. Job overview We are looking for a highly organised, people-focused Freelance Volunteer Manager to take the reins on recruitment, coordination, engagement, and on-the-ground management of volunteers during the EFG London Jazz Festival 2025. Working closely with Serious teams across production, marketing, programming and development, you'll ensure volunteers are engaged and valued. This role requires strong communication and organisational skills, attention to detail, and the ability to remain solution-focused in a fast-paced festival environment. During the Festival, you will manage a team of over 80 volunteers. This includes responding promptly to texts, emails, and calls from volunteers who are running late or unable to attend, sourcing last-minute replacements, and keeping internal teams updated in real time. The role requires someone who thrives in a fast-paced environment, can pivot quickly throughout the day, and consistently represents the Festival with professionalism and warmth, ensuring volunteers feel supported and valued. Download the full job description below. To apply, please send your CV and covering letter to outlining how you meet the requirements of the role, with the job title and your name in the subject line. First-round interviews will take place online, followed by a second in-person interview in our offices in Hackney.