Nurtur Ltd.

At Nurtur, we build technology and services that help our customers grow. As our products and platforms continue to evolve, we are looking for a Head of Projects and Change to lead complex delivery initiatives that support both our internal operations and the solutions we provide to customers. This role sits at the heart of how we turn ideas into reality. You will lead the delivery of technology, product development, and operational improvement initiatives, ensuring projects move from concept through to successful adoption. Working closely with our engineering, product, operations, and leadership teams, you will help shape delivery strategy, bring structure to complex initiatives, and ensure new systems, tools, and capabilities are successfully implemented across the business. This is a senior, hands on leadership role suited to someone who thrives in a fast moving environment, enjoys solving complex problems, and can balance strategic thinking with practical execution. Key Responsibilities Strategic Delivery Leadership Lead high impact technology and operational initiatives that support Nurtur's growth and product roadmap. Deliver complex cross functional projects spanning technology, product development, and business operations. Work with senior leadership to define project objectives, success metrics, and delivery plans. Translate business strategy into clear, structured delivery programmes. Help prioritise initiatives across teams to ensure resources focus on the highest value work. Technology & Product Delivery Coordinate delivery across engineering, product, and operational teams. Ensure projects move smoothly from requirements through development, testing, and deployment. Collaborate with technical leadership on solution approaches and integration planning. Maintain structured delivery practices including roadmaps, backlogs, timelines, and progress reporting. Stakeholder & Leadership Engagement Act as a central point of coordination across teams and leadership. Provide clear updates on project progress, risks, and outcomes to the Senior Management Team. Facilitate project kick offs, delivery reviews, and cross team planning sessions. Support decision making by presenting clear options, risks, and recommendations. Build strong working relationships across product, engineering, operations, and customer facing teams. Change Management & Business Adoption Ensure new systems, processes, and capabilities are successfully embedded into the organisation. Assess the impact of new initiatives on teams, workflows, and customer delivery. Develop communication, training, and adoption plans for new tools and processes. Support teams through change and ensure new capabilities are understood and effectively used. Track benefits realisation and ensure initiatives deliver meaningful outcomes. Delivery Governance & Risk Management Maintain clear structure and accountability across projects. Establish project plans, delivery milestones, and reporting frameworks. Identify and manage risks across systems, teams, and dependencies. Ensure changes to scope, timelines, or resources are clearly understood and managed. Maintain documentation including delivery dashboards, status reports, and post project reviews. Release & Operational Readiness Support the successful rollout of new platforms, tools, and features. Coordinate release planning across engineering and operational teams. Ensure operational teams are prepared for new systems or changes. Oversee documentation, training materials, and handover processes. Work with operations to continuously improve delivery and deployment processes. Leadership & Culture Help strengthen Nurtur's delivery capability as the company grows. Support and mentor project and delivery team members. Promote a culture of accountability, transparency, and collaboration. Encourage continuous improvement in how we deliver projects and technology initiatives. Help establish best practices for project and programme delivery across the business. Required Experience 5+ years experience delivering technology, software, or operational change initiatives. Proven track record of delivering complex cross team projects. Experience working closely with engineering or product teams. Strong stakeholder management experience, including working with senior leadership. Excellent organisational, communication, and delivery management skills. Strong analytical thinking and problem solving ability. Desirable Experience Experience delivering digital products or SaaS platforms. Familiarity with Agile or hybrid delivery methodologies. Experience implementing organisational change or operational improvements. Experience using delivery tools such as Jira, or similar platforms. Project management certifications such as PRINCE2, PMP, or AgilePM. Key Competencies Strategic Thinking - Ability to align delivery initiatives with Nurtur's wider business strategy. Technology Understanding - Comfortable working with engineering teams and understanding technical delivery challenges. Change Leadership - Able to guide teams through change and support adoption of new systems and processes. Delivery Excellence - Structured, organised, and focused on delivering outcomes. Clear Communication - Able to translate complex delivery or technical topics into clear, actionable insights. What We Offer The opportunity to play a key role in shaping how Nurtur delivers technology and operational improvements. A senior position with visibility across the business. A collaborative and supportive environment where ideas and initiative are valued. Opportunities for professional development and growth as Nurtur continues to scale.

A leading SaaS company in the East Midlands is looking for a Customer Success Manager. This role focuses on managing the end-to-end customer lifecycle, ensuring a seamless onboarding experience, and driving product adoption. The successful candidate will build relationships with customers, monitor their satisfaction, and identify upsell opportunities. This position is ideal for someone passionate about customer success and cross-functional collaboration.

Nurturis a diverse group of SaaS software brands focused on generating revenue, demonstrating ROI, utilising data to programmatically determine decisions, an industry leader in Insights and a champion of best practice and innovationwithin the sector. This enables our customers to automate manual processes and focus on their customers, which in turn increases their revenue and profitability. Our Vision is to Nurture, capitalise, and deliver return on investment for all users of our world class, data-driven ecosystem We are looking for a Customer Success Manager to drive customer outcomes across our client base, ensuring customers achieve maximum value from our platform. This role is responsible for managing the end-to-end customer lifecycle, from onboarding through to renewal and expansion. You will act as a trusted advisor to customers, building strong relationships, driving adoption, and proactively identifying opportunities to improve retention and growth. You will work closely with internal teams including Sales, Product, Support, and Engineering to deliver a seamless and customer-centric experience. Customer Lifecycle Management Own and manage a portfolio of customers across onboarding, adoption, value realisation, and renewal Ensure successful onboarding and time-to-value for new customers Develop and execute customer success plans aligned to customer goals Drive product adoption and usage across key features Ensure customers are achieving measurable outcomes and ROI Deliver regular check-ins and business reviews (e.g. QBRs) Relationship Management Build strong relationships with key stakeholders and decision-makers Act as the primary point of contact for strategic customers Understand customer objectives and align solutions accordingly Monitor customer health and identify risks early Proactively manage churn risk and implement recovery plans Ensure high levels of customer satisfaction and engagement Growth & Expansion Identify opportunities for upsell and cross-sell Partner with Sales / Account Management to drive expansion Support renewal processes and contract discussions Cross-Functional Collaboration Work closely with Product and Engineering to provide customer feedback Partner with Support to resolve issues efficiently Collaborate with Sales to ensure smooth handovers and alignment Now live: The next generation of email marketing