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A law firm in North Yorkshire has an opportunity to recruit a highly motivated enthusiastic team player to join the IT services team in to provide user support. KEY DUTIES Acting as the first point of contact for all business IT incidents Answering all calls in a professional and helpful manner, with the objective of completely understanding the caller s problem or requirement Investigating and resolving incidents to the best ability and escalating to DWP and Technical Support Team ( TST ) , ensure all calls are recorded effectively in the call logging system Monitoring the call lists to ensure all calls are being dealt with effectively and according the service standards Supporting and troubleshooting technologies such as Document Management System (Worksite), Outlook, Expert, Workshare, Enterprise vault, laser forms, AnyConnect, VMware, and Microsoft office 2010 applications. Intelligent Hub, Ms. Intune, Office365, Citrix, Laptops, Desktops, Apple devices. Building, Configuration, and Maintenance of all PC s, Laptops Provide customers with regular updates ensuring they are fully aware of the status and progress of their call. Actively share information and knowledge with all members of the team and aim to continually improve levels of IT skills and knowledge Ensuring that all processes & procedures as detailed in the Best Practice Guide are followed e.g Incident and Problem Management Assist with project work including floor walking Communicating with third-party companies regarding warranty and new products Keeping up to date with new and changing PC/Laptop and iPhone platforms Maintaining good communication with International IT contacts ensuring sharing of knowledge and procedures CANDIDATE REQUIREMENTS Independent skills Team work skills Organisational skills Good written and oral communication skills Self-Motivated Passionate about technology Ideally has provided tech support for friends and family

Our client is a well-established commerce business that relies heavily on secure digital systems to support its operations. They are seeking a motivated Junior Cyber Security Analyst to join their growing IT team. Role overview This entry-level position is ideal for an individual looking to begin a career in cyber security. The successful candidate will support the protection of company systems, networks and data while learning from experienced IT and security professionals. Key duties Monitor security alerts and escalate incidents when necessary. Assist with vulnerability assessments and security audits. Support the implementation of cyber security policies and procedures. Help investigate potential security threats and suspicious activities. Conduct routine system checks and security monitoring. Assist with user access administration and account security. Support cyber awareness initiatives for colleagues. Maintain accurate records and documentation. Candidate requirements Strong interest in cyber security and IT. Excellent analytical and problem-solving skills. Good attention to detail. Ability to follow procedures and work accurately. Strong communication and teamwork skills.

Our client is a well-established commerce business that relies heavily on secure digital systems to support its operations. They are seeking a motivated Junior Cyber Security Analyst to join their growing IT team. Role overview The successful candidate will play a vital role in supporting office administration, maintaining digital records and ensuring clients receive a professional service. This role is ideal for an organised and detail-oriented individual looking to start a career within business administration and professional services. Key duties Manage electronic filing systems and maintain accurate records. Process client information and update databases. Support onboarding and administration processes. Prepare digital documents, reports and correspondence. Schedule appointments and manage calendars. Handle incoming emails and telephone enquiries. Assist with data entry and document management tasks. Ensure compliance with company procedures and confidentiality requirements. Candidate requirements Strong organisational and administrative skills. Excellent attention to detail. Good communication skills, both written and verbal. Confidence using Microsoft Office applications. Ability to prioritise workloads and meet deadlines. Professional and customer-focused approach.

A law firm in North Yorkshire has an opportunity to recruit a highly motivated enthusiastic team player to join the IT services team in to provide user support. KEY DUTIES Acting as the first point of contact for all business IT incidents Answering all calls in a professional and helpful manner, with the objective of completely understanding the caller s problem or requirement Investigating and resolving incidents to the best ability and escalating to DWP and Technical Support Team ( TST ) , ensure all calls are recorded effectively in the call logging system Monitoring the call lists to ensure all calls are being dealt with effectively and according the service standards Supporting and troubleshooting technologies such as Document Management System (Worksite), Outlook, Expert, Workshare, Enterprise vault, laser forms, AnyConnect, VMware, and Microsoft office 2010 applications. Intelligent Hub, Ms. Intune, Office365, Citrix, Laptops, Desktops, Apple devices. Building, Configuration, and Maintenance of all PC s, Laptops Provide customers with regular updates ensuring they are fully aware of the status and progress of their call. Actively share information and knowledge with all members of the team and aim to continually improve levels of IT skills and knowledge Ensuring that all processes & procedures as detailed in the Best Practice Guide are followed e.g Incident and Problem Management Assist with project work including floor walking Communicating with third-party companies regarding warranty and new products Keeping up to date with new and changing PC/Laptop and iPhone platforms Maintaining good communication with International IT contacts ensuring sharing of knowledge and procedures CANDIDATE REQUIREMENTS Independent skills Team work skills Organisational skills Good written and oral communication skills Self-Motivated Passionate about technology Ideally has provided tech support for friends and family

We are seeking an enthusiastic and motivated Cybersecurity Assistant to join a engineering business based in Bedford. This is an excellent opportunity for someone looking to start a career in cybersecurity. No previous industry experience is required. The successful candidate will work closely with experienced IT and cybersecurity professionals to help protect the organisation's systems, networks, and data from cyber threats. The role will provide hands-on experience across cybersecurity, IT support, data protection, and network security within a modern engineering environment. We are looking for an individual with a genuine interest in technology, strong attention to detail, and a desire to learn and develop within a growing field. KEY DUTIES Assist with monitoring systems and networks for potential security threats and unusual activity. Support the management of security alerts and the escalation of incidents where required. Help maintain cybersecurity software, including antivirus and endpoint protection tools. Assist with user account administration and access control processes. Support the implementation of cybersecurity policies and procedures. Assist with the setup and maintenance of computer hardware and software. Support network monitoring and troubleshooting activities. CANDIDATE REQUIREMENTS A genuine interest in cybersecurity, technology, and digital systems. Strong attention to detail and a methodical approach to work. Good problem-solving and analytical skills. Effective written and verbal communication skills. Ability to follow procedures and maintain confidentiality. Willingness to learn and develop new technical skills. Ability to work independently and as part of a team.

A law firm in North Yorkshire has an opportunity to recruit a highly motivated enthusiastic team player to join the IT services team in to provide user support. KEY DUTIES Acting as the first point of contact for all business IT incidents Answering all calls in a professional and helpful manner, with the objective of completely understanding the caller s problem or requirement Investigating and resolving incidents to the best ability and escalating to DWP and Technical Support Team ( TST ) , ensure all calls are recorded effectively in the call logging system Monitoring the call lists to ensure all calls are being dealt with effectively and according the service standards Supporting and troubleshooting technologies such as Document Management System (Worksite), Outlook, Expert, Workshare, Enterprise vault, laser forms, AnyConnect, VMware, and Microsoft office 2010 applications. Intelligent Hub, Ms. Intune, Office365, Citrix, Laptops, Desktops, Apple devices. Building, Configuration, and Maintenance of all PC s, Laptops Provide customers with regular updates ensuring they are fully aware of the status and progress of their call. Actively share information and knowledge with all members of the team and aim to continually improve levels of IT skills and knowledge Ensuring that all processes & procedures as detailed in the Best Practice Guide are followed e.g Incident and Problem Management Assist with project work including floor walking Communicating with third-party companies regarding warranty and new products Keeping up to date with new and changing PC/Laptop and iPhone platforms Maintaining good communication with International IT contacts ensuring sharing of knowledge and procedures CANDIDATE REQUIREMENTS Independent skills Team work skills Organisational skills Good written and oral communication skills Self-Motivated Passionate about technology Ideally has provided tech support for friends and family

A creative design agency in the East Midlands has need for a Digital Marketing Apprentice. Working on the Digital team, you will be supporting the successful implementation of various digital marketing campaigns. Training will be provided with all duties. KEY DUTIES Optimising client websites and using a variety of SEO methods to do so, including on-page optimisation, blog writing, technical SEO, link building, and Google Business Profile posting Creating social media imagery for Canva Conducting keyword research Running paid campaigns Participate in internal meetings to discuss strategies Assisting the content team if needed, with social media and copywriting CANDIDATE REQUIREMENTS Independent skills Team work skills Organisational skills Good written and oral communication skills Self-Motivated Interested in a career within Digital Marketing

A creative design agency in the East Midlands has need for a Digital Marketing Apprentice. Working on the Digital team, you will be supporting the successful implementation of various digital marketing campaigns. Training will be provided with all duties. KEY DUTIES Optimising client websites and using a variety of SEO methods to do so, including on-page optimisation, blog writing, technical SEO, link building, and Google Business Profile posting Creating social media imagery for Canva Conducting keyword research Running paid campaigns Participate in internal meetings to discuss strategies Assisting the content team if needed, with social media and copywriting CANDIDATE REQUIREMENTS Independent skills Team work skills Organisational skills Good written and oral communication skills Self-Motivated Interested in a career within Digital Marketing

This trainee role within an IT Support company offers a structured introduction to IT support and digital customer service. You will help support business users with everyday IT issues while building the foundation for a long-term career in the IT sector. Duties: Act as first-line support for IT-related queries Assist users with basic troubleshooting of hardware and software Update and manage support tickets Communicate clearly with customers and internal teams Learn IT support tools and best practices CANDIDATE REQUIREMENTS Interest in IT, technology, or digital careers Confident communication skills Basic IT knowledge or personal use of technology Reliable, punctual, and eager to learn No previous IT experience required

Job Description: Providing professional Helpdesk for Prestigious Legal firms in the central London area. Potential to be involved in many projects including rollouts, infrastructure upgrades, deployments and Server Migrations. Skills required : Exceptional customer facing service skills Calm under pressure - you must be comfortable dealing with High level demanding individuals. Good knowledge of modern Windows and troubleshooting skills Good Knowledge of Microsoft Office - to assist others and troubleshoot Mobile device setups, migrations to new handsets etc. Active directory / Entra and Microsoft exchange administration Enrolment of devices into Intune / Entra PC Migrations - migrating user data to new machines etc. Familiarity and troubleshooting of Apple Macs Networking knowledge (DNS, DHCP, IP subnetting etc). Good working experience of 365 / Intune / Conditional access Mimecast / email filtering / SPF working knowledge Desirable skills: Sonicwall / Watchguard Firewalls IP telephony knowledge A genuine interest in technology Ability to multi task and manage sensitive documents Minimum of 4 years in flexible environments - we are looking for candidates with wide ranging skillsets.