MPL Claims Management

This is not a caretaker IT role. We want a builder, a decision-maker, and a leader. We're looking for a Head of IT to lead the strategy, delivery, and evolution of our core systems. This is a senior role with real authority: setting direction, shaping product decisions, and building a development capability that delivers measurable commercial and operational impact. The Platform Our core systems are built on the CaseMaster Technology Framework a powerful, low-code / rapid-development platform designed for complex, data-driven case and workflow management. You don't need to be a lifelong CaseMaster specialist, but you do need to enjoy working with configurable platforms, domain-specific frameworks, and database-centric systems, and be confident leading their evolution alongside modern engineering practices. What you'll do Own and drive MPL's software and systems strategy, aligned to growth, client needs, and regulatory obligations. Lead the development and continuous improvement of our CaseMaster-based claims platform, integrations, and data services. Translate messy real-world operational problems into clear technical and product roadmaps. Own delivery end-to-end: prioritisation, quality, release, and iteration in a live environment. Balance speed, resilience, security, and scalability making pragmatic decisions when trade-offs matter. Provide senior leadership on information security, data protection, and client technology assurance. Build, lead, and develop a high-performing software and systems team. Decide what to build, what to configure, what to integrate, and what to retire. What we're looking for Senior experience leading teams to deliver software in operational, data-heavy environments. Strong understanding of database-centric platforms, workflow engines, or case management systems. Familiarity with the .NET ecosystem and comfort working with domain-specific or low-code frameworks (e.g. CaseMaster or equivalents). Experience introducing modern engineering discipline (automation, testing, release control) into complex platforms. Confidence engaging with senior stakeholders and clients, translating technical decisions into plain English. Experience in insurance or claims is helpful, not essential we care more about your ability to handle complexity, regulation, and live delivery. How you work You're commercially aware and outcome-driven. You like platforms that do real work, not slideware. You're pragmatic: you know when "perfect" is the enemy of "live". You're comfortable making decisions and owning the consequences. Why MPL Technology here genuinely matters. You'll have real ownership, not just responsibility. You'll work directly with senior leadership who understand that software is a strategic asset. You'll shape how a specialist platform like CaseMaster is used, extended, and future-proofed not just maintained.