ClimateXChange

A community fitness program seeks an enthusiastic individual to deliver customer-facing fitness instruction in Stirling. The successful candidate will inspire members through quality guidance, personal fitness programs, and engaging events. Responsibilities include training new members, maintaining clean facilities, and ensuring high customer satisfaction. A commitment to excellent service and motivation skills are essential for success in this role, making fitness enjoyable and habitual for members.

The Post The post holder will provide a customer-facing role in the delivery of the overall fitness programme in the gym areas. Key to this role is the ability to inspire and motivate members to engage in fitness and physical activity through quality instruction, personalised fitness programmes, events and challenges. Description of Duties Instruction Perform new member inductions and explain and demonstrate the need for correct training and technique purposes Follow operational procedures in the use of the equipment to provide fitness programmes for members Perform basic fitness tests on members to give advice and feedback regarding health and fitness status Prepare personal exercise plans for members that assist them achieve their health and fitness goals Provide a range of fitness, relaxation classes and educational sessions on key aspects of health and fitness Contribute to the delivery of a series of events, challenges and workshops to inform and motivate customers Customer Relations Provide an approachable, professional point of contact in the gym areas for new and existing members that provides a hub for communication, interaction and social engagement amongst users Take action to ensure that all facilities are clean, well maintained and fit for purpose at all times Follow operating procedures for the logging and reporting of equipment faults and take action to minimise disruption Deliver a customer service culture that involves new member contact, which encourages product sales, participation, social interaction and membership retention, so that exercise becomes habitual and enjoyable Deal with customer comments to ensure high levels of customer satisfaction at all times Other Promote and be part of a continuous improvement culture set within a student centred environment Provide support for the generation of membership sales by providing prospective and current members with information on services, membership packages, promotional events, tours, etc, to ensure high levels of customer satisfaction Provide First Aid where required and ensure the reporting of incidents and accidents is carried out in accordance with University procedures Adopt a flexible approach to work, providing cover in cases of sickness, annual leave or special events Assist with the delivery of departmental and university wide events, for example, Freshers' Week, Open Days, Dumyat Hill Race and Campus 5K Embed the University's core values of excellence, openness and ambition Support and promote the values and behaviours of the Sports Development Service and the University of Stirling at all times Ensure that all University policies and procedures are adhered to Carry out any other duties, which are appropriate to the post as may be reasonably requested

The Post The Senior Sports Attendant will assist with the day-to-day building operations and staffing supervision of the sports facilities at University of Stirling. The role holder will ensure the delivery of the highest standard of customer care, sufficient staffing levels, health and safety and facility presentation. The post holder will co-ordinate, motivate and deploy staff to ensure tasks are performed to the highest level. The role holder will be expected to show excellence in customer care when dealing with all enquiries and provide a responsive lifeguarding and sports attendant service, prepare activity and associated areas for use, ensure that activity areas are safe and monitor the use of all sports and associated areas. Description of Duties Shift & Staff Supervision Coordinate the day-to-day operations of the shift, including acting as the key point of contact for facility operations, being the building key holder and ensuring the smooth running of all daily activities Ensure the shift is fully staffed at all times and arrange cover when required. I.e. sickness absence, allocation of staff breaks Regularly monitor and review the quality of work delivered by staff Assist with the induction, training and ongoing monitoring/supervision of operational staff Ensure cleaning, equipment and maintenance standards and tasks are completed to a high standard and monitor the compliance of all tasks Monitor and assist in pool plant room tasks such as pool test readings Work closely with the Duty Officers to report and resolved any issues and provide updates and key handover actions Maintenance, Health & Safety Ensure all maintenance faults, and damages are promptly reported and logged. In order for all repairs are carried out quickly and undertake periodic inventory and stock checks Responsible for ensuring the safe and effective use of centre equipment and cleaning materials, including setting up and dismantling equipment, operating swimming pool plant and equipment as and safe use of chemicals etc. Ensure indoor and outdoor facilities are well maintained, hygienic and tidy, including the use of specialised equipment Responsible for the secure opening and closing of the buildings and facilities and carrying out security duties to ensure physical security of the building, in liaison with security personnel Responsible for dealing with emergency situations when they arise, following University procedures Responsible for ensuring all incidents and accidents are recorded accurately & ensuring completion of all relevant paperwork Customer Care & Service Development Monitor daily bookings on the leisure management system for all facilities and ensure the staffing team prepare the facilities accurately and on time for the customers Serve as a point of contact for any customer enquiries and issues, on a daily basis, resolving or referring them as needed in a polite and constructive manner Monitor the safe use of the facilities ensuring access is limited to members and paying customers Assist with visits and tours of the facilities when required Work in accordance with service standards set by the University of Stirling Sport and contribute to the review and development of customer standards based on feedback Participate in continuous improvement processes and collaborate with team members to support overall service goals General Support Carry out all key tasks and duties as expected of a sport attendant, including but not limited to, safe supervision of the swimming pool, all equipment and facility set ups Monitor and supervise the safe use of all facilities, whilst ensuring all equipment and facilities are safe, clean and tidy Ensure training and understanding of the Normal Operating Procedures and Emergency Action Plan Attend and participate in regular staff training and development activities Contribute to the continuous development of the service