AGSE Global Services

The Company AGSE Global Services is a global provider of maintenance, repair, and asset management solutions to the airline and MRO sectors. Formed through the merger of AGSE and GSE Tool Support, the business brings together decades of engineering expertise and a strong international footprint. With established operations across Europe, the UK, the United States, and the Middle East, AGSE Global Services supports aviation customers worldwide through high-quality, compliant, and safety-critical ground support equipment and tooling services. The Opportunity AGSE Global Services is seeking an experienced Operations Manager to lead and grow its operations. This is a senior leadership role with full responsibility for regional performance, including operations, financial results, customer delivery, and strategic growth. Reporting to the Group Directors, the successful candidate will provide strong executive leadership across multiple sites, ensuring operational excellence while driving profitable growth and long-term customer partnerships. Key Responsibilities Regional Leadership Lead operations, providing clear strategic direction and executive oversight. Ensure alignment with group strategy, governance frameworks, and company values. Act as the senior leadership presence for the region, representing the business with customers and stakeholders. Commercial & Customer Performance Drive revenue growth, margin improvement, and contract retention across the region. Build and maintain senior-level relationships with key customers and partners. Support the sales pipeline by identifying opportunities for service expansion and long-term growth. Ensure contractual performance against KPIs and SLAs, addressing risks proactively. Financial Accountability Hold full P&L responsibility for the region. Lead regional budgeting, forecasting, and financial performance management. Deliver financial targets through disciplined cost control, cash management, and margin optimisation. Operational Excellence Ensure consistent, high-quality delivery of engineering, maintenance, logistics, and support services. Lead multi-site operations with a strong focus on safety, quality, and compliance. Oversee the mobilisation of new facilities and major operational or customer projects. People & Capability Build and lead a high-performing regional leadership team. Ensure effective organisational design, talent development, and succession planning. Foster a performance-driven, collaborative, and safety-focused culture. Candidate Profile Essential Experience Senior leadership experience within aviation, aerospace, engineering, or technical services environments. Proven track record managing multi-site or regional operations with full financial accountability. Strong commercial and contractual management experience. Experience leading complex organisations and delivering operational and financial improvement. Skills & Capabilities Strategic, commercially minded leader with strong executive presence. Excellent stakeholder management and communication skills. Ability to translate strategy into executable operational plans. Sound engineering or technical understanding (hands-on experience not essential). High level of business and financial acumen. Qualifications & Attributes Degree-qualified in Engineering, Business, or a related discipline. MBA or equivalent leadership qualification is advantageous. Fluency in English is essential; additional European languages are desirable. Willingness to travel regularly. Why Join AGSE Global Services? Senior regional leadership role with clear P&L ownership. Opportunity to shape and grow a key region within a global business. High level of autonomy and influence at executive level. Exposure to international operations and major aviation customers. Competitive executive compensation and benefits package.

We have an exciting opportunity for a GSE Technician to join our experienced team. The successful candidate will work across various locations. Works will be mechanical, with hydraulic, pneumatics and electrical aspects to consider. Day to day tasks will include delivering planned maintenance and repairs to aircraft engine stands, ground support equipment and tooling - with a mixture of onsite repairs and workshop activities. Key Responsibilities: Deliver planned maintenance (PPMs)and reactive repairs to aircraft engine stands, ground support equipment and tooling Survey equipment, identify faults and generate reports Read engineering drawings and manuals to support fault-finding and identifying spare part Collect and deliver customer equipment to and from various sites Prepare risk assessments, method statements and all aspects relating to Health and Safety Support work activities at other airports or UK sites as required from time to time Work closely with the Operations Team to ensure jobs are completed efficiently and accurately. Opportunity for overseas travel, completing works on Customer sites globally Person Specification: Demonstrable experience in a similar role IT literate, as job management will be digital Good communication - both internally and customer facing Essential Skills: We value a positive personality and can-do attitude. The ideal candidate will demonstrate a proactive approach to the role and will be committed to delivering excellent customer service. Role Requirements: Full clean UK driving licence - manual gearbox. Must be able to gain an airport pass - therefore clean personal record and ability to show previous work/educational history up to 5 years prior with references. Why work for AGSE Global Services? We're people people. We value you for the unique skills you bring to the team, as well as all the individual things that make you, you. It's important to us that everyone in our team feels included, valued and appreciated. In addition, we offer: 24 days holiday allowance plus bank holidays Annual team days and events Uncapped refer a friend scheme Please note, this list is not exhaustive, and may be subject to review, resulting in possible amendments to meet the changing needs of the business.

Working within our established engineering team, the role is based from our London Heathrow workshop; day-to-day tasks will include the booking in and out of equipment, tooling and spare parts, cleaning of equipment prior to returning to customer, and ensuring all paperwork is in place and completed accurately before handing over to the driver for delivery to internal and external sites. Key Responsibilities: Ensure all paperwork is in place prior to items being delivered or collected Scan and print paperwork; to and from the operations team Goods receiving in workshop for spare parts and customer equipment Use of forklift truck around the workshop (an existing licence is preferable, although training will be provided if needed) Ensure vehicles are all clean and well presented Dispatch of items and spares from workshop Cleaning equipment prior to returning to customers Cleaning of workshop, tools and workshop machines General other duties as required from time to time Work alongside workshop team for asset collection and delivery, and the operations team for courier delivery and collection, including packing of parts Manage stock Collect and deliver assets as required Essentials: Hold a full, clean, manual UK driving license Experience with importing and exporting shipments Asset receipts and control management Parts management International shipping experience Proven experience of good IT skills; this role involves frequent use of technology Good understanding of route planning and time management Excellent customer service skills Good at communicating with people at all levels - both internally and customer facing Must have adequate right to work in the UK Must be able to gain an airport pass - therefore clean personal record and ability to show previous work/educational history up to 5 years prior with references Why work for AGSE? We're people people. We value you for the unique skills you bring to the team, as well as all the individual things that make you, you. It's important to us that everyone in our team feels included, valued and appreciated. We'll provide in depth on-the-job training to all candidates, regardless of experience, and you'll receive ongoing support and coaching. In addition, we offer: 24 days holiday allowance plus bank holidays Annual team days and events Uncapped refer a friend scheme Please note, this list is not exhaustive, and may be subject to review, resulting in possible amendments to meet the changing needs of the business.

Who we are: We are a global dynamic maintenance business working in the aviation market, specializing in airframe tooling, engine tooling, engine stands and ground support equipment. Our services include planned maintenance, repairs, tool upgrades, calibration, and testing. We employ workshop and field technicians supporting our customers at airlines, MROs, and engine/aircraft OEMs. Our global presence includes facilities across the United States, United Kingdom, Europe, and the Middle East. About the role: We are looking for a committed and experienced Sales Manager. This results driven role requires you to market and sell our maintenance and repair services to airlines, maintenance organizations and OEMs supporting our service centers. This role requires you to regularly visit new and existing customers, take an active part in the execution of sales strategies, maintain current customers and hunt new business opportunities from your territory, and create frequent and detailed trip and market led competitor reports. This role will also support the maintenance team in any client facing meetings as required. Key Responsibilities (but not limited to): Establish new and maintain existing relationships New business development Generation of sales with new and existing customers Create and implement customer engagement plans and maintain a sales pipeline Develop relevant market intelligence and competitive information Management of our sales process from enquiry through RFP/RFQ to order intake and post-sales support Assist and execute strategy creation and delivery Responsible for planning and developing forecasts Support the negotiation of contracts and terms and conditions Attend any relevant trade shows within the agreed region and at times out of region globally Education and Experience: Bachelor's degree from a related field, preferred in business, engineering or a technical field Must have a minimum of 3 years' experience in a similar role or industry Understand Ground Support Equipment in its form and function Demonstrable sales experience within business to business Required Skills: Excellent communication and people skills Proactive approach to the role and be committed to delivering excellent customer service Effectively communicate external customer requirements to internal departments Recommend maintenance solutions to solve customer requirements Work both independently or as part of a team Regular travel throughout the UK and potentially Europe Conscientious and self-motivated to deliver high quality and results Clean and valid driver's license Multilingual language skills are desirable Benefits: Competitive package offered.