Hertfordshire County Council

Job Title: Customer Service Supervisor - Watford Central Starting Salary: £27,694 opportunity to progress to £31,022 per annum (pro rata for part time) Hours: 18.5 Location: Watford Central Library Contract Type: Permanent Directorate: Resources About the team Watford Central Library is a large, bustling town centre library spread over two floors.We are open seven days a week and offer a wide range of services, events, and activities for both adults and children. These include Baby Rhyme Time, Story Time, Lego Club, and a Sewing Group. Our modern CreatorSpace is used for creative and digital activities, as well as various clubs and events. Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries. This is an exciting opportunity to take on the role of being a Customer Service Supervisor at a busy library within a thriving community.As part of the local management team, you will be responsible for the delivery and promotion of all frontline services in Watford Central Library, ensuring high standards of customer service are maintained at all times. About the role Hertfordshire's libraries are more than collections of books.They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer. As a Customer Service Supervisor, you will actively supervise a large public facing team, as well as the daily operations of the library. Responsibilities include managing staff appraisals, timetabling, training, and development. About you Essential: Experience, or knowledge in, delivering a high level of customer service and resolving customer queries Ability to successfully supervise a team, using a collaboration and delegation to achieve aims You will have excellent time management skills and organisational skills, being able to manage workloads alongside supervisory responsibilities in a methodical manner Skills to support maintaining Health & Safety, Property, and training requirements in the workplace We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation.We are not able to offer sponsorship at this time for this role. This job role is Level 7. Please locate the job profile here: To hear more about this opportunity please contact Angela Hadwin () Interview Date: Thursday 16th July 2026 How to apply As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities.You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. Additional information Disability Confident We are proud to be a and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post. English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).

We're looking for social work England registered Social Workers to join us. We have opportunities within our adult disability, older people and hospital teams across Hertfordshire. About you Essential: • Social Work degree• Registration with Social Work England• Driving licence We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role .

Job Title: Casework Manager - School Age Stat SEND Starting Salary: £53,806 progressing to £59,497 per annum Hours: 37.0 Location: East & Countywide locations Contract Type: Permanent & 1 Year Fixed Term/Secondment Directorate: Childrens Services We have 2 vacancies which are as follows: x1 East - Fixed Term/Secondment (1 Year Maternity Cover) x1 Countywide - Permanent You will be able to select your preference in the application form. About the team We have some exciting opportunities for you to join the Statutory School Age SEND (SSAS) team in Hertfordshire. The SSAS team has recently expanded with additional investment in staffing and a renewed focus on co-production with families and working closely with schools and professionals. We are seeking passionate people with a comprehensive knowledge of Special Educational Needs and Disabilities (SEND). About the role As a SEND Casework Manager, you will straddle both strategic and operational management, as operational lead for West Hertfordshire's Statutory School Age SEND Reviews service. You will act as a point of escalation for complex operational matters as well as complaints. Maintaining an overview of reviews within your half of Hertfordshire with the support of both data and meetings with your team. With direct line management responsibility for your areas Team Leads (who in turn, each line manage a team of Education, Health and Care (EHC) Coordinators and Review Officers) you will act as a point of leadership and guidance on SEND matters. You will work in partnership with the other SEND Casework Managers under the leadership of the Service Manager to collectively lead a service of 100+ staff, responsible for 9,000+ children and young people of Statutory School Age who have an EHC Plan. In addition, other elements of the role include, but are not limited to; Taking part in strategic meetings, Chairing triage and casework surgeries to discuss your teams cases, Undertaking periodic school visits, Overseeing the transfer of children and young people from one phase of education to another (e.g. primary to secondary) Deputise for the Service Manager in their absence. A key operational decision maker within the SSAS Team. About you Essential : Experienced Manager of both people & strategy Experience of working in SEND Ability to motivate and support a team to deliver towards a shared vision Excellent stakeholder management skills Demonstrate experience of partnership working with people from a range of backgrounds Excellent knowledge of part 3 of the Children & Families Act 2014, the Equalities Act Understanding of the operational realities of delivering statutory SEND processes at scale Valid full UK driving licence and regular access to a car are required for this role. We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

Job Title: Quality Assurance & Audit Manager Starting Salary: £48,226 progressing to £53,459 per annum + Market Enhanced Payment Hours: 37 per week Base Location: Farnham House, Stevenage . Contract Type: Fixed Term/Secondment for 6 months from start date. Directorate: Childrens Services The role is a combination of hybrid and office working. The applicant must be able to attend in-person meetings and events at Stevenage and other sites across Hertfordshire, as and when required in-line with the business need. The applicant will be expected to be in the office all days during inspection periods. About the team Are you passionate about promoting best practice, strengthening services, and achieving positive outcomes for children, young people, and families? We are looking for a Quality Assurance and Audit Manager to join the Social Care Quality Assurance, Audit, Policy and Practice Team. The team works in collaboration with a range of internal and external stakeholders. The team is well established, with most staff being in post for 2+ years. The successful applicant will help in shaping future social work practice, promoting best practice and ensuring positive outcomes for children, young people, and families. About the role Key fundamentals of this role will see the postholder deliver: Partnership working with teams, service areas, the Hertfordshire Safeguarding Children Partnership and partner agencies. Working with Senior Leaders Supporting to develop and deliver Practice Weeks and Internal Peer Reviews. Developing, reviewing and interpretating new and existing policies and practice guidance in accordance with national legislation, guidance and service requirements. Supporting the delivery of the QA Framework. Further details of this is as follows: Supporting the development and maintenance of the quality assurance and audit processes, ensuring that they meet external inspection requirements and enable Children's Services to monitor and evaluate the effectiveness of its arrangements to safeguard children and young people in Hertfordshire. Assisting the Quality Assurance, Audit, Policy, and Practice Team in maintaining and implementing an effective policy and practice framework to support staff in delivering effective interventions in children's social care services. Working in partnership with teams and service areas to complete audits, analyse findings, write reports, and make recommendations around how practice can be improved. Working with Senior Leaders, sharing findings from quality assurance activity and agreeing actions plans to address any areas of development. Supporting the management of Children's Services Quality Assurance Framework, supporting with developing and delivery of Practice Weeks and Internal Peer Reviews. Sharing learning from quality assurance activity with the workforce, through delivering presentations to the workforce. Close working with our Learning and Development Team and Participation Team to support delivery of the QA Framework. Through quality assurance activity, to monitor and review the implementation of policy and practice guidance and ensure it is effective in supporting the department to meet its performance improvement targets and objectives. Use the learning from quality audits, reviews of children and young people's records, service user feedback and action research to develop effective practice. Work closely with the Hertfordshire Safeguarding Children Partnership and partner agencies to develop joint working practices and complete multi-agency quality assurance activity. Support the Policy Manager as needed with developing and reviewing policy and practice guidance in accordance with national legislation, guidance, and service requirements. Provide an initial interpretation of new government initiatives, legislative changes, and guidance, particularly around audit and quality assurance and their impact and/or implications for the work of CS/the Local Authority. About you Essential : Hold a Social Work qualification and SWE registration, professionally qualified. Adhering to the Social Work England (SWE) standards of proficiency and meet the national professional social work capabilities. Proven post qualifying experience and a commitment to own continuous professional development and development of best practice. Experience of completing audits of children and young people's records. Sound knowledge of social work with children, young people and families, and capacity to develop in depth knowledge and lead on specialist areas. Strong written and verbal communication skills. Proficient in the use of Microsoft IT package. Ability to travel to office bases at short notice and for periods of time, especially when an inspection is announced. Desirable : Experience of project planning and management. Experience of undertaking research and producing complex reports or documents. Experience of developing user and stakeholder involvement in the development and planning of services. Experience of interpreting and analysing the impact of legislation and policy on service delivery. Experience of working across organisational boundaries. We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role. This is a great career development opportunity for applicants looking to progress in their social work career. Interview Date: 8th October