katrine wheelz

Job Overview We are seeking an experienced and motivated Bike Hire Manager / Head Mechanic to lead our bike maintenance and hire operations. This role involves overseeing the daily running of the bike hire service, ensuring all bikes are maintained to the highest standards, and providing exceptional customer service. The successful candidate will possess strong mechanical knowledge and leadership skills, with a passion for cycling and outdoor activities. Contract: Permanent Hours: 40 hours per week (5 days including regular weekend shifts in the season) Location: Trossachs Pier at Loch Katrine, 8 miles north of Callander Note: Own transport essential. This is a fantastic opportunity for someone who loves cycling and the outdoors. The ideal candidate will have extensive cycle industry experience, excellent mechanical skills, and strong knowledge of bicycle maintenance. Relevant mechanic qualifications would be an advantage. You will be responsible for leading the bike hire operation and ensuring our customers enjoy a first-class experience when visiting Loch Katrine. Key Responsibilities Leading and managing the bike hire sales team Delivering excellent customer service Managing staff rotas, group bookings, and travel trade bookings Maintaining the hire fleet to the highest standard Managing bike hire and maintenance software systems Responding to customer breakdowns/rescues when required Ensuring smooth day-to-day operation of the bike hire service You will work on a wide range of bikes including hybrid bikes, mountain bikes, electric bikes, and tandems. We are looking for someone who is: An excellent and experienced cycle mechanic Friendly, approachable, and enthusiastic Highly organised with strong IT skills and attention to detail A confident problem solver Passionate about cycling and the outdoors How to Apply Please contact Jason or David at Katrine Wheelz to discuss your application. Email: Website: Job Types: Full-time, Permanent Pay: £30,000.00 per year Benefits: On-site parking Work Location: In person