Chosen Care group

Job Description: Registered Extra Care Manager Position: Registered Extra Care Manager Department: Extra Care Scheme Location: Carlton Dene Extra Care Scheme, Westminster, NW6 Reporting to: Chief Operations Officer (COO) Salary: £40,000 / year Contract: Full-Time 40 Hours On-Call Responsibility 28days a/l Development: Funded Health and Social Care Level 5 or 7 Pension: Employer contribution 5% Bonus: Inspection bonus 10% for Outstanding rating Lead a Flagship 24/7 Extra Care Service Chosen Care Group is an award-winning, CQC-rated 'Good' provider delivering care across 22 London boroughs. We are committed to safe, effective, and well-led services that promote independence, dignity, and quality of life. We are now seeking a confident and CQC-ready Registered Extra Care Manager to lead our 78-flat, 24/7 staffed Extra Care scheme in Westminster. The Opportunity - As Registered Manager, you will: Hold CQC registration for the scheme Lead and develop a team of 50+ staff Maintain strong governance and inspection readiness Drive quality improvement towards Outstanding Ensure safe, compliant and financially stable service delivery Represent the service with Commissioners and Housing partners This role requires a decisive, organised leader who understands Extra Care and can confidently manage a large, regulated service. What You Will Be Responsible For Governance & Compliance Full CQC compliance and statutory notifications Safeguarding oversight and incident management Monthly audits across medication, care plans and documentation Maintaining inspection-ready evidence Leadership & Workforce Stability Line management of seniors and coordinators Staff supervision, appraisals and performance management Rota oversight and safe staffing levels Embedding a culture of accountability and professionalism Working closely with housing team and supporting the day-to-day operations Care Quality & Resident Outcomes Assessing new clients for suitability and mobilising new service Draft assessments, care plan and reviews Partnership working with GPs, Social Workers and health teams Responding effectively to complex care needs Stakeholder Management Contract review meetings with Local Authorities Building strong relationships with residents and families Professional representation of the organisation at all times About You Current or previous Registered Manager within Extra Care Strong working knowledge of CQC standards and inspection frameworks Experience managing teams of 30+ staff Level 5 in Health & Social Care (or working towards) Calm, organised and governance-focused Able to manage safeguarding and complex incidents confidently Good IT skills and experience at Care Software Ready to Lead? If you are an experienced Registered Manager looking to lead a large Extra Care scheme with full accountability and senior leadership support, we would welcome a confidential discussion. All roles subject to enhanced DBS and satisfactory references.