Prinova Europe Limited
Sales Support Specialist (Full-Time, Permanent) Hybrid - 2 to 3 office days in London office Unlock your potential with Prinova We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world's best-known food, beverage, and nutrition brands. Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customised Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognised for our deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you'll find direction, opportunity, and belonging with us. What does a Sales Support Specialist role mean at Prinova As our business continues to grow, and our geographical reach widens, our customers' experience of dealing with us is more important than ever. As part of a busy team, you will be responsible for supporting the commercial team on the daily execution of the core duties detailed below. You will be a key figure in the customer service experience, with direct contact to both clients and suppliers. The successful candidate will need to be very comfortable with working in a fast-paced and constantly evolving commercial environment. Excellent business communication skills are a must, as is being self-motivated, and being able to multi-task - all while maintaining a high level of accuracy. It is important to be able to work across simultaneous projects, often under pressure. What's in it for you: Personal growth, including training and development opportunities Health Cash Plan Subsidised gym membership Discretionary Bonus Access to flexible pay with Aslan What to expect: Taking, confirming and inputting customer orders. Monitoring customers and liaising closely with commercial, logistics and quality departments. Inputting purchase orders. Dealing with customer queries and responding in a timely manner. Sending requested quality documents to customers and liaising with the Quality team when necessary. Sending product samples to customers when required, including handling samples in the office or coordinating with warehouses. Sending price quotes to customers, liaising with the Product Management team and collecting necessary information. Assisting with lead qualification. Arranging and following up on samples. Logging opportunities and quotes in the CRM system. Supporting Sales Reps with follow ups on open quotes, opportunities and sample requests. Updating CRM data to ensure Sales Reps have accurate and up to date information. Assisting with the preparation of tender documents or contract renewals. Acting as the first point of contact for internal requests on behalf of the sales team. Ensuring Sales Reps are informed of any customer issues, delays or operational changes. Liaising with the Finance team on the creation of new customers and the updating / uplifting of credit limits. Monitoring shipments to customers when necessary and ensuring high levels of customer service. Reviewing and controlling stock levels for key accounts, ensuring sufficient inventory for contracts. Producing reports for senior managers. Making travel arrangements for senior managers and as required, for members of the commercial team. Does this sound like you: Fluency in English and French is essential. Proven experience in a commercial, sales support, or analytical role. Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment. Excellent communication, interpersonal, and customer service skills (internal and external). Advanced Excel proficiency (e.g. pivot tables, VLOOKUP, formulas); Power BI or similar BI tools are highly desirable. Sound understanding of CRM and/or ERP systems and their functionalities. Confident interpreting data and providing actionable insights to support commercial teams. Professional, proactive, and results-driven with a strong business acumen. Able to work under pressure, meet deadlines, and adapt to an evolving business environment. Commitment to customer service (internal and external) Interested We would love to hear from you. Click apply and you will be taken to our careers page where you can complete your application.
Sales Support Specialist (Full-Time, Permanent) Hybrid - 2 to 3 office days in London office Unlock your potential with Prinova We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world's best-known food, beverage, and nutrition brands. Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customised Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognised for our deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you'll find direction, opportunity, and belonging with us. What does a Sales Support Specialist role mean at Prinova As our business continues to grow, and our geographical reach widens, our customers' experience of dealing with us is more important than ever. As part of a busy team, you will be responsible for supporting the commercial team on the daily execution of the core duties detailed below. You will be a key figure in the customer service experience, with direct contact to both clients and suppliers. The successful candidate will need to be very comfortable with working in a fast-paced and constantly evolving commercial environment. Excellent business communication skills are a must, as is being self-motivated, and being able to multi-task - all while maintaining a high level of accuracy. It is important to be able to work across simultaneous projects, often under pressure. What's in it for you: Personal growth, including training and development opportunities Health Cash Plan Subsidised gym membership Discretionary Bonus Access to flexible pay with Aslan What to expect: Taking, confirming and inputting customer orders. Monitoring customers and liaising closely with commercial, logistics and quality departments. Inputting purchase orders. Dealing with customer queries and responding in a timely manner. Sending requested quality documents to customers and liaising with the Quality team when necessary. Sending product samples to customers when required, including handling samples in the office or coordinating with warehouses. Sending price quotes to customers, liaising with the Product Management team and collecting necessary information. Assisting with lead qualification. Arranging and following up on samples. Logging opportunities and quotes in the CRM system. Supporting Sales Reps with follow ups on open quotes, opportunities and sample requests. Updating CRM data to ensure Sales Reps have accurate and up to date information. Assisting with the preparation of tender documents or contract renewals. Acting as the first point of contact for internal requests on behalf of the sales team. Ensuring Sales Reps are informed of any customer issues, delays or operational changes. Liaising with the Finance team on the creation of new customers and the updating / uplifting of credit limits. Monitoring shipments to customers when necessary and ensuring high levels of customer service. Reviewing and controlling stock levels for key accounts, ensuring sufficient inventory for contracts. Producing reports for senior managers. Making travel arrangements for senior managers and as required, for members of the commercial team. Does this sound like you: Fluency in English and French is essential. Proven experience in a commercial, sales support, or analytical role. Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment. Excellent communication, interpersonal, and customer service skills (internal and external). Advanced Excel proficiency (e.g. pivot tables, VLOOKUP, formulas); Power BI or similar BI tools are highly desirable. Sound understanding of CRM and/or ERP systems and their functionalities. Confident interpreting data and providing actionable insights to support commercial teams. Professional, proactive, and results-driven with a strong business acumen. Able to work under pressure, meet deadlines, and adapt to an evolving business environment. Commitment to customer service (internal and external) Interested We would love to hear from you. Click apply and you will be taken to our careers page where you can complete your application.
Prinova Europe Limited
Supply Chain Compliance Officer (Full-Time, Permanent) Hybrid - 2 to 3 Office days, Central London Unlock your potential with Prinova We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world's best-known food, beverage, and nutrition brands. Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customised Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, delivers sustainable value-added solutions to our customers. We are recognised for our deep expertise, commitment to excellence, and bold innovation, which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you'll find direction, opportunity, and belonging with us. What does the Supply Chain Compliance Officer do at Prinova The role is responsible for driving compliance by engaging stakeholders, translating complex trading regulations into practical guidance, and supporting risk based decision-making in close collaboration with the Quality, Logistics, Supply Chain and Commercial teams. It also serves as a subject matter expert and key liaison on all matters relating to trade compliance. In addition, the role drives continuous improvement within its area of responsibility through active monitoring of regulatory changes, revision of SOPs and systems of work, and the delivery of training to relevant internal stakeholders. What's in it for you: Personal growth, including training and development opportunities Health Cash Plan Subsidised gym membership Discretionary Bonus Access to flexible pay with Aslan What to expect The Supply Chain Compliance Officer will advise and support our Product Managers and Operations teams to establish a trading compliance framework through the control of commodity codes, tariffs, certificates and licenses: Identify commodity codes and measuring codes for all new product approvals and set up in our ERP system (FBSS). This includes the submission for external validation of HS codes where legal position may be required (BTI / ATR) if required. Monitor the introduction of new HS code sub-category and periodically re-assess portfolio classification as required. Identify appropriate tariff rules based on commodity codes and markets for all new product approvals. Verify and document country of origin classification and associated duty controls in the markets we operate. Identify and support obtentions of permits, certificates and licenses required for imports and transfers of our products. Perform active surveillance of suspensions of product licenses and quotas in the UK / EU. Work with internal and external stakeholders to maintain visibility of current and future regulation changes. Assess potential business impacts and communicate updates to internal and external stakeholders. Monitor any changes to tariffs, anti-dumping duties, quotas, permits, etc. and support the business to adapt to those changes. Verify the presence of our products under restricted items listings (Security Trade Compliance controls). As part of their role, the Supply Chain Compliance Officer will perform a business-critical advisory role to the business as a subject matter expert: Develop procedures and work instructions with supply chain, logistics and quality teams to ensure they can execute appropriate checks in their day-to-day activities. Develop and roll out appropriate training across the organisation as needed. Drive knowledge sharing on all compliance topic, collaborating with US, China and NAGASE team as needed. Support internal and external compliance processes and audits. Develop improvement plans to address gaps identified during audits and verification processes. Support other members of staff on an ad-hoc basis when difficult cases with customs clearance / port health arise. Help ensure that our imports and transfers comply with customs regulations. Support operational projects to deliver compliance for the business on supply chain matters. Maintain an active network of external support, through our import and export partners. Does this sound like you: Minimum 5 years' experience in a similar role, preferably within the food, feed, or personal care sector. Strong knowledge of commodity codes, tariff codes and import and export requirements for products, preferably from within the food, feed, or personal care sector. Understanding of dangerous goods classification and handling (by air, by road and sea) would be an advantage. Strong understanding of Customs procedures, excise regulations and global trade compliance. Ability to interpret complex regulatory requirements into operational processes. Pre-emptive approach to compliance, continuous improvement and issue resolution. Proficiency in Microsoft Office (Excel, Word, Outlook, Teams). Ability to provide guidance and training to non-expert stakeholders. Strong interpersonal skills, build trusted relationships quickly. Strong organisational skills and time management skills, with the ability to manage competing priorities, meet deadlines and support operational demands. Proactive, detail-oriented, and confident working independently or in cross-functional teams. Excellent communication skills with the ability to liaise with internal and external stakeholders. Click apply and you will be taken to our careers page where you can complete your application.
Supply Chain Compliance Officer (Full-Time, Permanent) Hybrid - 2 to 3 Office days, Central London Unlock your potential with Prinova We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world's best-known food, beverage, and nutrition brands. Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customised Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, delivers sustainable value-added solutions to our customers. We are recognised for our deep expertise, commitment to excellence, and bold innovation, which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you'll find direction, opportunity, and belonging with us. What does the Supply Chain Compliance Officer do at Prinova The role is responsible for driving compliance by engaging stakeholders, translating complex trading regulations into practical guidance, and supporting risk based decision-making in close collaboration with the Quality, Logistics, Supply Chain and Commercial teams. It also serves as a subject matter expert and key liaison on all matters relating to trade compliance. In addition, the role drives continuous improvement within its area of responsibility through active monitoring of regulatory changes, revision of SOPs and systems of work, and the delivery of training to relevant internal stakeholders. What's in it for you: Personal growth, including training and development opportunities Health Cash Plan Subsidised gym membership Discretionary Bonus Access to flexible pay with Aslan What to expect The Supply Chain Compliance Officer will advise and support our Product Managers and Operations teams to establish a trading compliance framework through the control of commodity codes, tariffs, certificates and licenses: Identify commodity codes and measuring codes for all new product approvals and set up in our ERP system (FBSS). This includes the submission for external validation of HS codes where legal position may be required (BTI / ATR) if required. Monitor the introduction of new HS code sub-category and periodically re-assess portfolio classification as required. Identify appropriate tariff rules based on commodity codes and markets for all new product approvals. Verify and document country of origin classification and associated duty controls in the markets we operate. Identify and support obtentions of permits, certificates and licenses required for imports and transfers of our products. Perform active surveillance of suspensions of product licenses and quotas in the UK / EU. Work with internal and external stakeholders to maintain visibility of current and future regulation changes. Assess potential business impacts and communicate updates to internal and external stakeholders. Monitor any changes to tariffs, anti-dumping duties, quotas, permits, etc. and support the business to adapt to those changes. Verify the presence of our products under restricted items listings (Security Trade Compliance controls). As part of their role, the Supply Chain Compliance Officer will perform a business-critical advisory role to the business as a subject matter expert: Develop procedures and work instructions with supply chain, logistics and quality teams to ensure they can execute appropriate checks in their day-to-day activities. Develop and roll out appropriate training across the organisation as needed. Drive knowledge sharing on all compliance topic, collaborating with US, China and NAGASE team as needed. Support internal and external compliance processes and audits. Develop improvement plans to address gaps identified during audits and verification processes. Support other members of staff on an ad-hoc basis when difficult cases with customs clearance / port health arise. Help ensure that our imports and transfers comply with customs regulations. Support operational projects to deliver compliance for the business on supply chain matters. Maintain an active network of external support, through our import and export partners. Does this sound like you: Minimum 5 years' experience in a similar role, preferably within the food, feed, or personal care sector. Strong knowledge of commodity codes, tariff codes and import and export requirements for products, preferably from within the food, feed, or personal care sector. Understanding of dangerous goods classification and handling (by air, by road and sea) would be an advantage. Strong understanding of Customs procedures, excise regulations and global trade compliance. Ability to interpret complex regulatory requirements into operational processes. Pre-emptive approach to compliance, continuous improvement and issue resolution. Proficiency in Microsoft Office (Excel, Word, Outlook, Teams). Ability to provide guidance and training to non-expert stakeholders. Strong interpersonal skills, build trusted relationships quickly. Strong organisational skills and time management skills, with the ability to manage competing priorities, meet deadlines and support operational demands. Proactive, detail-oriented, and confident working independently or in cross-functional teams. Excellent communication skills with the ability to liaise with internal and external stakeholders. Click apply and you will be taken to our careers page where you can complete your application.
