Solutions Ent

Role Purpose The role holder is responsible for the leadership and performance of a multi-site portfolio, initially overseeing four sites and expanding to six once operational readiness is demonstrated. You will provide strategic direction and hands-on support to General Managers, ensuring exceptional guest experiences, strong commercial outcomes, and full compliance with operational, safety, and people standards. Key Responsibilities Lead, coach, and develop General Managers, Assistant General Managers, and Heads of Department across all sites. Ensure robust delivery of Business Plans, Personal Development Plans, monthly performance reviews, and regular one-to-one meetings. Drive consistent operational standards and a high-quality, premium guest experience across the portfolio. Collaborate closely with central support functions to implement initiatives, processes, reporting, and training programmes. Deliver and optimise Membership, Food & Beverage, Retail, and ancillary revenue strategies across the region. Conduct regular site visits (minimum one visit per site per fortnight) to review operational standards, health & safety, compliance, facilities, training effectiveness, and F&B execution. Manage employee relations and people matters, escalating only complex or high-risk cases where appropriate. Oversee rota planning and wage control, acting as the first point of escalation for customer feedback, complaints, and mystery guest outcomes. Support specialist programmes and ensure high standards of instructor and delivery performance where applicable. Person SpecificationEssential Proven General Manager experience, with multi-site leadership experience essential , within a retail, leisure, or hospitality environment. Strong leadership presence with the ability to coach, influence, and develop high-performing management teams. Excellent communication skills and a track record of effective people development. High standards, strong attention to detail, and sound operational and commercial knowledge. Proactive, delivery-focused, collaborative, and values-driven approach to leadership. Flexibility and willingness to travel regularly across the region. Desirable Experience within multi-activity or complex leisure environments.