Spectrum Medical Ltd

About the Role We re looking for an IT Infrastructure & Support Engineer to join our global IT team. This role sits at the intersection of hands-on support and infrastructure operations, supporting critical systems across servers, networking, cloud, and security. You ll work closely with senior engineers to ensure our environment remains secure, reliable, and scalable , while also playing a key role in troubleshooting, continuous improvement, and project delivery. What You ll Be Doing Infrastructure Operations Support day-to-day operation of servers, storage, networking, and cloud platforms Perform system health checks and proactively flag issues Carry out approved maintenance and configuration changes Incident & Service Management Act as an escalation point for complex incidents and requests Troubleshoot and resolve infrastructure issues Escalate recurring or design-level issues with clear documentation Security & Compliance Apply patching, access controls, and security configurations Support ISO 27001, GDPR, and Cyber Essentials initiatives Assist with audit preparation and evidence gathering Networking Support LAN, WAN, and Wi-Fi environments Assist with configuration of firewalls, switches, and network devices Monitor performance and highlight capacity or reliability risks Cloud & Virtualisation Support Azure and virtualised environments (VMware/Hyper-V) Provision systems using standardised build templates Monitor usage and identify optimisation opportunities Disaster Recovery & Backup Support DR solutions and backup systems Participate in failover testing and document outcomes Collaboration & Improvement Work with global IT teams to deliver consistent standards Contribute to documentation, knowledge sharing, and process improvement Identify opportunities for automation and efficiency What We re Looking For Experience 4+ years in a Level 2 (or higher) IT support/infrastructure role Experience contributing to infrastructure projects (builds, testing, rollout) Technical Skills Strong working knowledge across: Microsoft Azure, Entra ID, Intune, Defender Active Directory, DNS, Windows Server / Windows 11 VMware ESXi, Veeam Backup & Replication Networking (LAN/WAN/Wi-Fi) Fortinet (FortiGate, FortiSwitch, FortiAP) Experience with Microsoft 365 stack (Exchange Online, SharePoint, Teams Calling) Nice to Have Exposure to Linux, SQL, or scripting/automation Familiarity with ITIL processes and tools (e.g. HaloITSM, NinjaOne, Confluence) Relevant certifications (Microsoft, VMware, Fortinet, CompTIA, etc.)