We Are Zenith

Zenith are working with our client who are looking to recruit multiple part time Customer Service Advisors to support customers when something goes wrong at home from broken boilers to burst pipes helping them get fast, reliable assistance when they need it most. We re looking for self-motivated people who learn quickly, take ownership and are confident working in a busy call-centre environment. Duties & responsibilities Take inbound and make outbound calls, with no cold calling. Log claims accurately and arrange engineer visits. Keep customers updated and help ensure repairs progress efficiently. Recognise when customers need additional support and respond with care. Work with colleagues, clients and engineers to deliver excellent customer service. The Person we are looking for A self-motivated approach and the ability to learn new systems and processes quickly. A positive, helpful attitude and a willingness to take ownership. Strong communication skills and attention to detail. Confidence using computers and managing several tasks at once. Reliability and the ability to work in a fast-paced environment. Availability to work every Friday and Saturday, from 8:00am to 6:00pm. Commitment to attending and completing all mandatory training. Working hours This is a part-time role working two fixed days each week: Friday: 8:00am 6:00pm. Saturday: 8:00am 6:00pm. Benefits Weekly pay every Friday. Monthly performance-based bonus scheme. Company pension. Additional annual leave as your length of service increases. Free on-site parking. Casual dress. If you would like to be considered for this vacancy, please click apply now

We are Zenith are working with our client who are recruiting for multiple Customer Service Vacancies due to start ASAP. You ll support customers when something goes wrong at home from broken boilers to burst pipes helping them get fast, reliable assistance when they need it most. We re looking for self-motivated people who learn quickly, take ownership and are confident working in a busy call-centre environment. Duties & Responsibilities Take inbound and make outbound calls, with no cold calling. Log claims accurately and arrange engineer visits. Keep customers updated and help ensure repairs progress efficiently. Recognise when customers need additional support and respond with care. Work with colleagues, clients and engineers to deliver excellent customer service. The People & Experience we are looking for A self-motivated approach and the ability to learn new systems and processes quickly. A positive, helpful attitude and a willingness to take ownership. Strong communication skills and attention to detail. Confidence using computers and managing several tasks at once. Reliability, flexibility and the ability to work in a fast-paced environment. Availability to work the full rotating shift pattern, including weekends. Commitment to attending and completing all mandatory training. Hours and shift pattern Full-time role with a four-day working week. Shifts follow a 12-week rotating pattern across all seven days, including Saturdays and Sundays. This is not a Monday-to-Friday role. During summer, you ll work a combination of eight-hour and ten-hour shifts. During winter, you ll work ten-hour shifts only. Working hours are averaged over the year, and you ll be paid for 37.5 hours each week. Shift times vary between 6:00am and 10:00pm. Rotas are provided in advance. A free taxi service is available for 6:00am starts and 10:00pm finishes. Pay based on 37.5 hours per week, with working hours averaged over the year. Weekly pay every Friday. Monthly performance-based bonus scheme. Company pension. Additional annual leave as your length of service increases. Free on-site parking. Casual dress. Free taxi service for 6:00am starts and 10:00pm finishes. If you would like to be considered for this vacancy please click apply now

Zenith are working with our client who are looking to recruit multiple part time Customer Service Advisors to support customers when something goes wrong at home from broken boilers to burst pipes helping them get fast, reliable assistance when they need it most. We re looking for self-motivated people who learn quickly, take ownership and are confident working in a busy call-centre environment. Duties & responsibilities Take inbound and make outbound calls, with no cold calling. Log claims accurately and arrange engineer visits. Keep customers updated and help ensure repairs progress efficiently. Recognise when customers need additional support and respond with care. Work with colleagues, clients and engineers to deliver excellent customer service. The Person we are looking for Previous call-centre experience. A self-motivated approach and the ability to learn new systems and processes quickly. A positive, helpful attitude and a willingness to take ownership. Strong communication skills and attention to detail. Confidence using computers and managing several tasks at once. Reliability and the ability to work in a fast-paced environment. Availability to work every Friday and Saturday, from 8:00am to 6:00pm. Commitment to attending and completing all mandatory training. Working hours This is a part-time role working two fixed days each week: Friday: 8:00am 6:00pm. Saturday: 8:00am 6:00pm. Your first week will consist of essential training from Monday 16 November to Friday 20 November, from 9:30am to 4:30pm each day. Although this is a part-time position, you must be available for the full Monday-to-Friday training week. Your usual Friday-and-Saturday working pattern does not apply during this training week. Attendance for the full duration of every training day and completion of all training are requirements of the role. The training dates and hours are fixed and non-negotiable. We cannot accommodate holidays, routine appointments or other planned personal commitments during these sessions. Please apply only if you can commit to the full training programme. Failure to attend or complete mandatory training may result in your employment being terminated, subject to applicable statutory rights and any reasonable adjustments required by law. You ll need to engage fully with the learning, ask questions and demonstrate that you can pick up new information and processes quickly. Pay and benefits Starting pay from £12.71 per hour, with pay reviews after training. Weekly pay every Friday. Monthly performance-based bonus scheme. Company pension. Additional annual leave as your length of service increases. Free on-site parking. Casual dress. If you would like to be considered for this vacancy, please click apply now

We have an excellent opportunity to join a well-established manufacturing business based in County Durham. The company supplies a range of durable products to both public and private sector organisations across the UK and is continuing to grow its customer base. Responsibilities Identifying and developing new business opportunities Make outbound calls to prospective customers, introducing the company's products and services. Follow up quotations and sales enquiries promptly. Identify customer needs and effectively communicate the benefits of relevant solutions. Maintain accurate records of customer interactions within the CRM system and ensure follow-up actions are completed. Qualify leads and assess potential opportunities for the wider sales team. Work closely with colleagues to develop targeted business development campaigns and improve outreach activity. Job Requirements Previous sales experience with a proven track record of achieving or exceeding targets. Strong communication and relationship-building skills. Excellent time management skills with the ability to meet deadlines and objectives. Experience using CRM systems. Good understanding of sales processes, lead generation and business development techniques. Full UK driving licence. Working hours Monday to Thursday 8.30am 5pm Friday 8.30am 1.30pm Approximately 1 in 6 Fridays you will require working until 4:00pm to provide cover for incoming customer calls.

Our Client is seeking an experienced Estates Manager to lead the delivery of estates and facilities services across a large and complex organisation. This is a strategic leadership role with responsibility for ensuring safe, compliant, efficient, and high-quality estates operations while driving continuous improvement and service excellence. The successful candidate will oversee facilities management services, including the management of Integrated Facilities Management (IFM) contracts and external service providers. Working closely with senior stakeholders, you will play a key role in delivering estates strategies, maintaining operational excellence, and supporting long-term estate development plans. Key Responsibilities Lead the management and performance of the Integrated Facilities Management (IFM) contract, ensuring delivery against KPIs and SLAs. Ensure the security, safety, maintenance, and operational effectiveness of buildings and facilities. Act as a key liaison between senior leadership teams, estates functions, and external service providers. Oversee the delivery of planned and reactive maintenance, cleaning, security, grounds maintenance, waste management, and caretaking services. Monitor contract performance, conduct audits, and implement continuous improvement initiatives. Develop and maintain estate development and maintenance plans aligned with organisational objectives. Manage revenue and capital budgets, ensuring effective financial planning and control. Oversee contracted services, ensuring compliance, value for money, and service quality. Support negotiations relating to leases, licences, and associated property matters. Line manage and support estates administration staff, setting priorities and monitoring performance. Promote a culture of collaboration, accountability, and service excellence. Identify training and development needs within the team. Ensure compliance with all relevant health and safety legislation and estate management regulations. Drive sustainability initiatives, energy efficiency improvements, and cost-saving projects. Report on IFM performance and contribute to governance and leadership meetings. Support the implementation of consistent estates and facilities processes across multiple sites. About You Hold a recognised Estates Management qualification or possess significant relevant experience. Hold a recognised vocational qualification in a Facilities Management-related discipline. Demonstrate a strong commitment to continuing professional development. Significant management experience within a large and complex organisation. Extensive experience managing budgets within a multi-functional environment. Senior operational management experience within estates, facilities management, or a related discipline. Strong experience managing teams and contracted services. Proven project and change management experience. Sound understanding of the full range of estates and facilities management functions, including health and safety compliance. Excellent communication and stakeholder management skills. Ability to analyse complex information and produce high-quality reports. Strong organisational skills with the ability to manage competing priorities and deadlines. Experience leading teams through change and driving performance improvements Comprehensive knowledge of: Budget development, monitoring and reporting Business planning Resource planning Operational planning Quality management Staff review and appraisal processes CAFM systemsStrong understanding of relevant legislation and regulatory requirements. Desirable Skills & Experience Recognised management qualification or equivalent leadership experience. Membership of a relevant professional body within Estates or Facilities Management. Experience within Further Education, Higher Education, or a similar environment.

We are looking for a Buyer to support purchasing activity for a global operational business based in Westhill. You will help teams source the goods and services required to support day-to-day operations, working with requestors, internal departments and suppliers across a global supply chain. The role would suit someone with practical buying or procurement experience who is organised, customer-focused and comfortable balancing competing priorities. Key Responsibilities Support sourcing and purchasing activity, seeking cost-effective solutions and suitable alternatives where appropriate. Review requisitions, specifications and requests for quotation to ensure completeness and compliance with company procedures and governance. Keep stakeholders informed of requisition progress, delivery status and any issues requiring attention. Use approved suppliers and purchasing agreements, consolidating orders where practical to reduce unnecessary transactions. Review and negotiate supplier quotations to achieve the best balance of cost, quality and delivery. Progress open requisitions, manage workload effectively and meet agreed deadlines while maintaining regular communication with stakeholders. Assist with resolving purchasing and delivery issues, including invoice discrepancies, short deliveries and other supply-related queries. Work closely with Purchasing, Project Management, Logistics, Contracts, Operations, Finance and Expediting teams. Follow applicable quality, health & safety, environmental and security requirements, while supporting colleagues in understanding purchasing processes and procedures. Requirements Practical experience within buying, procurement or a related supply chain role. Strong written and verbal communication skills, with a collaborative and customer-focused approach. Ability to review purchasing requests accurately, organise competing priorities and meet deadlines. Confidence working with suppliers and discussing quotations or commercial options. Experience using an ERP or purchasing system. Familiarity with Oracle, OEM suppliers or global supply chains would be advantageous but is not essential. Adaptable, proactive and willing to learn in a fast-paced environment. Industry-specific experience is welcomed but not essential. We are keen to hear from candidates with transferable procurement experience from a range of sectors.

Our client is an established manufacturer and supplier of adhesive tape solutions for industrial and commercial applications, serving customers across the Glass, Glazing and Construction sectors. They are looking to recruit a Sales Account Executive to join their successful sales team. This is an excellent opportunity to join a well-established business operating within a thriving market, combining the management of established customer accounts with the opportunity to develop new business and drive revenue growth. Working in a fast-paced environment, you will be responsible for building long-term customer relationships, increasing sales within existing accounts and identifying new opportunities across the market. This role offers the chance to make a significant impact within the business while working alongside a supportive and experienced sales team. Key Responsibilities Manage and develop a portfolio of existing customer accounts. Build strong relationships with key contacts and decision-maker across the glass, glazing and construction market Deliver bespoke adhesive solutions that support individual customer and project demands. Proactively identify opportunities to increase revenue within existing accounts. Generate new business opportunities and convert prospects into customers. Prepare and follow up quotations and sales proposals. Deliver excellent customer service and ensure customer requirements are met. Liaise with internal departments to ensure smooth order fulfilment. Maintain accurate records of customer interactions and sales activity. Work towards agreed sales and growth targets. About You Previous experience within sales, account management or business development. Strong communication and relationship-building skills. Commercially driven with the ability to spot growth opportunities. Comfortable working in a busy, fast-moving environment. Excellent customer service and problem-solving skills. Experience within construction, manufacturing, industrial or related sectors would be advantageous but not essential.

Our client is an established manufacturer and supplier of adhesive tape solutions for industrial and commercial applications. As part of their continued growth strategy, they are expanding into the HVAC, Heating, Ventilation, Insulation and Construction sectors with a specialist range of aluminium tape products. They are looking to recruit an ambitious and driven Sales Account Manager to lead the development of this new key growth market. This is a fantastic opportunity to join a successful and growing business at the start of an expansion project, taking ownership of a market with significant growth potential. Key Responsibilities Develop and grow sales of aluminium tape products within the HVAC, heating, ventilation and insulation markets. Identify and secure new business opportunities with contractors, distributors, merchants and manufacturers. Build strong relationships with key contact and customers across the sector. Manage the full sales process from prospecting through to closing and account development. Generate and follow up quotations and proposals. Attend customer meetings and industry events where required. Maintain accurate records of customer activity and sales forecasts. Work towards agreed sales and growth targets. Monitor market trends, competitor activity and new business opportunities. About You Previous experience within a sales, business development or account management role. A proactive and ambitious approach with a strong desire to develop and grow a sales market Excellent communication, negotiation and relationship-building skills. Proven ability to generate new business and develop customer accounts. Self-motivated and capable of working independently. Experience within HVAC, heating, ventilation, insulation, construction products or building materials would be advantageous. Knowledge of industrial, technical or manufacturing products would also be beneficial.

Zenith are looking to recruit an experienced HR Officer to support the HR Manager in the provision of a site Human Resources ensuring operations are within group policies and procedures, legislative requirements and in line with best practice. Responsibilities: Ensure fair and consistent recruitment and selection procedures to meet site manpower requirements for all direct positions and indirect positions up to but excluding management team. Management of recruitment campaigns, interviewing candidates preparing contracts of employment and onboarding process. Manage the temporary agency contract for direct employees, including timesheets. Deliver Human Resources and Health Safety Induction for all new employees, below Management level. Advise line management on discipline and grievance issues to ensure consistency of policy application. Provide risk Management and support on disciplinary matters up to and including Final Written Warning. Assist in the development of Human Resources policies and procedures to ensure best practice operation Conduct Exit interviews for all direct employees and indirect staff up to Management Team level. Produce daily, weekly and monthly reports relating to numbers employed, absence, turnover, health and safety, employee claims. Produce monthly plant indicators Coordinate the individual review process for direct and indirect employees. Coordinate and administer Company training plans and training courses. Deliver internal training courses for HR and Employee Empowerment related topics. Assess and approve all training providers both internal and external. Lead and develop the implementation of continuous improvement activities within the administration function. Site HR Correspondent for payroll Ensure information relating to new starters, leavers, transfers etc is processed in a timely and accurate fashion. Determine appropriate action to be taken for entitlements and any discrepancies. Administer pension scheme on a site basis. Coordinate Company Council and Health and Safety committees Maintain employee files and answer employee queries related to payroll, benefits, sickness, tax etc Assist in the management and development of internships within the function KNOWLEDGE AND EXPERIENCE The job holder should be of graduate calibre, CIPD qualified (or studying towards level 7) with a minimum of 3 years generalist HR experience ideally within manufacturing environment. Experience of working within company procedures, an understanding of recruitment and selection methods and an appreciation of employment law is required. Experience of managing monthly time & attendance / payroll administration. The ability to apply theoretical knowledge and an understanding of working practices to situations as they arise. Excellent communication and influencing skills are essential along with the ability to work under pressure to tight and changing deadlines. The job holder should be computer literate and familiar with Microsoft Office, and computerised HRIS and time and attendance systems. The job holder should maintain an awareness of current developments within the field of Human Resources.

Our Client is seeking a Commercial Accountant to join a fast-paced and challenging environment. The successful candidate will work collaboratively across the organisation to develop detailed cost models, support commercial decision-making, and provide financial analysis to support business growth and profitability. This role requires a highly analytical individual who can work accurately to tight deadlines while maintaining exceptional attention to detail. You will play a key role in new business quotations, profitability analysis, KPI reporting, and cost management activities. Key Responsibilities Develop and maintain detailed cost models for new business quotations. Provide profitability analysis to support ongoing business activities and RFQs. Monitor product profitability from development through to the full product lifecycle. Collaborate closely with European and Group functions across the business. Manage intercompany transfer pricing in accordance with global cost management guidelines. Create, maintain, and report on studies relating to product specification changes, design modifications, and project milestones. Produce management information to support commercial and strategic decision-making. Prepare and deliver monthly KPI reporting and variance analysis. Identify improvement opportunities and support cost reduction initiatives. Complete ad hoc reporting requirements for Group stakeholders. Analyse current and forecast financial information, explaining variances and recommending actions. About You Degree qualified in Finance, Business, or a related discipline. Experience in product costing and familiarity with financial month-end processes. Manufacturing sector experience is desirable. Experience working within a fast-paced environment. Strong numerical and analytical skills with excellent commercial awareness. Ability to work collaboratively whilst also using your own initiative. Excellent communication and stakeholder management skills. Capable of managing multiple priorities and delivering to tight deadlines. Advanced Microsoft Office skills, particularly Excel. SAP experience would be advantageous. Strong attention to detail with a commitment to data accuracy and ownership.

This is an exciting opportunity to join a growing B2B marketing agency based in Northumberland working with regional, national and international clients across sectors including engineering, manufacturing, technology, renewables and life sciences. The business delivers integrated marketing services including PR, digital marketing, content, design, SEO and website development, helping innovative organisations grow their visibility and market presence. The Senior Client Marketing Manager will look after a portfolio of client accounts, building strong relationships and helping to grow existing business. The role involves developing marketing plans, overseeing campaigns, and working closely with clients to ensure activity delivers against their objectives and supports long-term growth. Job Responsibilities: Managing and developing a portfolio of client accounts, building strong relationships with key stakeholders. Acting as the main point of contact for clients, providing strategic marketing advice and ensuring a high level of service. Creating marketing strategies and campaign plans that support client objectives and deliver results. Working with internal teams across content, PR, digital, design and web to deliver integrated marketing campaigns. Identifying opportunities to grow existing accounts and supporting business development activities. Ensuring projects are delivered on time, within budget and to a high standard. Driving client retention through proactive account management and consistent value delivery. Keeping campaigns and marketing initiatives on track, ensuring agreed actions are completed and objectives are achieved. Job Requirements: Experience managing and growing B2B client accounts, ideally within an agency environment or across multiple businesses and brands as part of a wider group. A strong marketing background with experience developing marketing strategies and integrated campaigns that deliver results. The ability to understand client objectives and turn them into effective marketing plans and campaigns. Experience managing multiple projects and working with a range of internal teams to deliver successful outcomes. A track record of identifying opportunities to grow client accounts and increase revenue. Excellent relationship-building, communication and presentation skills. Strong commercial awareness and the ability to balance client needs with business objectives. A proactive, organised approach and the ability to manage competing priorities. A genuine interest in working with innovative businesses across technical and specialist sectors.

Zenith is looking to recruit an experienced AI & Microsoft Training Specialist to join our growing Apprenticeship team. In this role, you will design, deliver and continuously improve high-impact learning experiences that drive measurable outcomes for both learners and employer partners. Reporting to the Apprenticeship Manager, you will play a key role in delivering and enhancing our AI and automation apprenticeship pathways, including: Level 3 AI Integration Digital Support Technician Level 4 AI & Automation Practitioner Working closely with the wider apprenticeship delivery team, you will ensure high-quality teaching, learning and assessment while helping learners and employers embrace Microsoft 365 Copilot, Copilot Studio and AI-driven ways of working. You'll be responsible for translating technical capability into practical, real-world business impact. Key Responsibilities: AI Programme & Apprenticeship Delivery: Deliver high-quality teaching, learning and assessment across AI and digital apprenticeship programmes. Embed Microsoft Copilot and AI tools into apprenticeship delivery and learner activities. Support learners throughout their journey, including onboarding, progression and End Point Assessment preparation. Maintain a strong focus on learner achievement, progression and outcomes. Curriculum & Content Development: Design and develop engaging learning content aligned to apprenticeship standards. Create blended learning materials including workshops, digital learning modules, practical labs and video content. Deliver training covering: Microsoft 365 productivity tools Microsoft Copilot and workplace use cases Copilot Studio and introductory automation solutions Continuously improve content based on learner feedback, employer input and performance data. Training Delivery & Facilitation: Deliver training through: Classroom-based sessions Virtual delivery via Microsoft Teams One-to-one and small group coaching Facilitate practical learning experiences that enable learners to: Apply Microsoft tools effectively in the workplace Improve productivity through Copilot Build simple solutions using Copilot Studio Adapt delivery methods to meet varying learner and employer requirements. AI Adoption & Workplace Application: Support employers to adopt and embed AI technologies within their organisations. Deliver practical training covering: Prompt engineering fundamentals Workflow optimisation using AI Automation opportunities through Copilot Studio and related technologies Promote responsible AI usage, including governance, ethics and data protection considerations. Learner Support & Progress Monitoring: Monitor learner progress and provide regular feedback. Conduct reviews to ensure learners remain on track. Identify and overcome barriers to learning. Support safeguarding and wellbeing requirements. Stakeholder & Employer Engagement: Build strong relationships with employer partners. Support training needs analysis activities. Advise employers on AI adoption and digital skills development. Work collaboratively with business development and curriculum teams. Quality Assurance & Compliance: Maintain accurate learner records in line with ESFA requirements. Ensure delivery meets Ofsted quality standards. Participate in internal quality assurance activities and audits. Contribute to continuous improvement initiatives across apprenticeship provision. Professional Development & Innovation: Keep up to date with developments in Microsoft technologies, AI and automation. Continuously enhance your own knowledge and delivery capability. Support the development of new AI and digital programmes. Act as an advocate for innovation across the Apprenticeships team. Knowledge, Skills & Experience: Essential Level 5 qualification or equivalent industry experience. Experience delivering training within apprenticeships or workforce development. Strong knowledge of Microsoft 365 applications. Good understanding of Microsoft Copilot and workplace productivity tools. Experience supporting learners to achieve structured learning outcomes. Strong communication, coaching and facilitation skills. Ability to work independently and manage priorities effectively. Excellent stakeholder engagement and relationship-building skills. Proactive, adaptable and solution-focused approach. Desirable Experience delivering AI or digital apprenticeship standards. Experience with Copilot Studio and Power Platform technologies. Knowledge of prompt engineering and AI adoption strategies. Understanding of automation tools and workflow design. Awareness of apprenticeship funding and compliance requirements. Teaching or training qualification (AET, CET, DET or equivalent). Relevant Microsoft certifications. Personal Attributes: We're looking for someone who is: Passionate about AI, digital skills and workforce development Learner-focused and committed to delivering high-quality outcomes Innovative and forward-thinking Detail-oriented and quality-driven Resilient, adaptable and professional Committed to continuous improvement and personal development Role Requirements: Based within the UK, with the ability to travel when required.

Job type: Full-time We are Zenith are working with our client who are recruiting for multiple Customer Service Vacancies due to start ASAP. You ll support customers when something goes wrong at home from broken boilers to burst pipes helping them get fast, reliable assistance when they need it most. We re looking for self-motivated people who learn quickly, take ownership and are confident working in a busy call-centre environment. Duties & Responsibilities Take inbound and make outbound calls, with no cold calling. Log claims accurately and arrange engineer visits. Keep customers updated and help ensure repairs progress efficiently. Recognise when customers need additional support and respond with care. Work with colleagues, clients and engineers to deliver excellent customer service. The People & Experience we are looking for A self-motivated approach and the ability to learn new systems and processes quickly. A positive, helpful attitude and a willingness to take ownership. Strong communication skills and attention to detail. Confidence using computers and managing several tasks at once. Reliability, flexibility and the ability to work in a fast-paced environment. Availability to work the full rotating shift pattern, including weekends. Commitment to attending and completing all mandatory training. Hours and shift pattern Full-time role with a four-day working week. Shifts follow a 12-week rotating pattern across all seven days, including Saturdays and Sundays. This is not a Monday-to-Friday role. During summer, you ll work a combination of eight-hour and ten-hour shifts. During winter, you ll work ten-hour shifts only. Working hours are averaged over the year, and you ll be paid for 37.5 hours each week. Shift times vary between 6:00am and 10:00pm. Rotas are provided in advance. A free taxi service is available for 6:00am starts and 10:00pm finishes. You will receive mandatory digital training before your start date, which must be completed in full before you join. Your first week will consist of essential training, Monday to Friday, from 9:30am to 4:30pm. Attendance for the full duration of every training day and completion of all training are requirements of the role. This five-day training week is separate from your usual four-day working pattern. The training dates and hours are fixed and non-negotiable. We cannot accommodate holidays, routine appointments or other planned personal commitments during these sessions. Please apply only if you can commit to the full training programme. Failure to attend or complete mandatory training may result in your employment being terminated, subject to applicable statutory rights and any reasonable adjustments required by law. You ll need to engage fully with the learning, ask questions and demonstrate that you can pick up new information and processes quickly.