We Are Zenith

Zenith are looking for an experienced Sales Administrator to work on a part time basis at its Client's site in South Tyneside. Role Overview We are seeking an organised and customer-focused Sales Administrator to support our sales team and ensure the smooth processing of customer enquiries and orders. The successful candidate will act as a key point of contact for customers, handling enquiries, processing sales orders, and providing administrative support to help deliver an excellent customer experience. Key Responsibilities Support the sales team with day-to-day administrative activities. Respond to sales enquiries received through the company website, email, telephone, and other sales channels. Contact customers to discuss product availability, pricing, quotations, and order updates. Process customer orders accurately and efficiently within internal systems. Prepare and issue quotations, sales confirmations, and related documentation. Maintain accurate customer records Follow up on quotations and sales opportunities Handle customer queries, resolve issues professionally, and provide excellent customer service. Requirements Previous experience in a Sales Administrator, Order Processor, or similar administrative role. Experience processing sales orders and managing customer enquiries. Strong customer service and communication skills, both verbal and written. Confident speaking with customers via telephone and email. Excellent attention to detail and accuracy. Competent in Microsoft Office. Ability to work effectively as part of a team and independently when required. 20 hour per week 13.51 ph

Zenith are looking to recruit a Business Support Officer to work in the North Tyneside area, the role involves minuting and recording with a high degree of accuracy, Child Protection and Child in Our Care Reviews as and when required, with good presentation and minimum amendments, using visual display. To also assist with the development of Quality Assurance systems / processes to ensure that all meetings take place within timescales. Ability to provide a high quality support work in respect of Children in Our Care by the Local Authority and children who are subject to a Child Protection Plan to include diary management, distribution of invites and other admin tasks as directed by the Business Support Manager. Input and extraction of information from a computerised client information database. Key Responsibilities: Ability to communicate effectively with the Independent Reviewing Officers/Child Protection Chairs. Ability to interact with colleagues / professional agencies. Good organisational / communication / interpersonal skills. Must have a flexible approach to work situations. To undertake relevant training to the job. To ensure the health, safety and welfare of employees and the public by complying with the appropriate health and safety policies. To comply with the Company policies and procedures.

Zenith are looking to recruit a Business Intelligence Officer to work in the Sunderland area. The role involves supporting the planning, developing, improving and implementation of the business intelligence functions including: data collection, data analysis, performance monitoring and reporting, benchmarking, inspection, organisational strategy, business planning, consultation, research and needs analysis. Key Responsibilities: Establish excellent relationships with internal and external customers to anticipate and respond to customer needs. Communicate performance information to customers which includes verbal communication, written datasets or reports and presentations. Assist with the development of innovative KPIs/metrics to support the TfC strategy and vision. Utilise a range of reporting tools to produce weekly and monthly datasets and analyses. Analyse and interpret data to identify patterns, trends and data quality issues to inform strategic and operational decision making. Provide advice and guidance to managers on performance improvement and intelligence issues as part of customer relationship management. Work with colleagues and managers to identify or influence performance and improvement actions. Manage your own work in line with the team work programme to ensure key deadlines are met throughout the year. Collate and interpret data required for freedom on information requests. Utilising IT skills to develop new and improved ways of working The post holder will be required on occasion to travel within the city as required to undertake the role. To safeguard and promote the welfare of children and young people. Champion equity, diversity and inclusion in all aspects of your work and the communities you assist.

Zenith are looking to recruit an experienced AI & Microsoft Training Specialist. In this role you will design, deliver and continuously improve high-impact learning experiences that drive measurable outcomes for learners and employer partners. Reporting to the Apprenticeship Manager, you will play a key role in delivering and enhancing AI and automation apprenticeship pathways, including: Level 3 AI Integration Digital Support Technician Level 4 AI & Automation Practitioner Within the role, you will work closely with the wider apprenticeship delivery team to ensure high-quality teaching, learning and assessment. You will enable learners and employers to adopt Microsoft 365 Copilot, Copilot Studio and AI-driven ways of working, translating technical capability into practical, real-world impact. Responsibilities: AI Programme & Apprenticeship Delivery Deliver high-quality teaching, learning and assessment across AI and digital apprenticeship programmes Embed Microsoft Copilot and AI tools into apprenticeship delivery and learner activities Support learners through their full journey, including onboarding, progression and preparation for end-point assessment Maintain a strong focus on learner outcomes, achievement and progression Curriculum & Content Development: Design and develop engaging, industry-relevant learning content aligned to apprenticeship standards Create blended learning materials (workshops, digital modules, video content and practical labs) Integrate training on: Microsoft 365 productivity tools Microsoft Copilot (prompting, workplace use cases, productivity gains) Copilot Studio (introductory automation and solution building) Continuously improve content based on learner feedback, employer input and performance data Training Delivery & Facilitation: Deliver training across multiple formats including: Classroom-based sessions Virtual delivery (Microsoft Teams) 1:1 and small group coaching Facilitate hands-on learning experiences that enable learners to: Apply Microsoft tools effectively in their roles Use Copilot to improve productivity Build simple solutions using Copilot Studio Adapt delivery style to meet the needs of different learner and employer audiences AI Adoption & Workplace Application: Support employers to embed AI tools into business processes Deliver practical training on: Prompt engineering fundamentals Workflow optimisation using AI Automation opportunities through Copilot Studio and related tools Promote responsible AI use, including governance, data protection and ethical considerations Learner Support & Progress Monitoring: Track learner progress and provide timely support and feedback Conduct regular reviews to ensure learners remain on track Identify and address barriers to learning and achievement Support safeguarding and wellbeing in line with organisational policies Stakeholder & Employer Engagement: Build strong working relationships with employer partners Support training needs analysis to identify digital and AI capability gaps Provide guidance to employers on skills development and AI adoption Work collaboratively with business development and curriculum teams Quality Assurance & Compliance: Maintain accurate learner records in line with ESFA funding rules Ensure delivery meets Ofsted quality standards Participate in internal quality assurance processes and audits Contribute to continuous improvement across apprenticeship provision Professional Development & Innovation: Stay up to date with developments in Microsoft technologies, AI and automation Continuously enhance your own knowledge and delivery capability Contribute to the development of new AI and digital training programmes Act as an advocate for innovation within the Apprenticeships team Knowledge, Skills & Experience: Essential: Level 5 qualification (or equivalent experience) Experience delivering training within apprenticeships or workforce development Strong knowledge of Microsoft 365 tools (Word, Excel, PowerPoint, Outlook, Teams) Understanding of Microsoft Copilot and its application in workplace productivity Experience supporting learners to achieve structured learning outcomes Strong communication, facilitation and coaching skills Ability to manage workload independently and meet delivery targets Strong stakeholder engagement and relationship-building skills Adaptable, proactive and solution-focused approach Desirable Experience delivering AI or digital apprenticeship standards Experience with Copilot Studio or Power Platform tools Understanding of prompt engineering and AI adoption Knowledge of automation tools and workflow design Awareness of apprenticeship funding and compliance requirements Teaching or training qualification (e.g. AET, CET, DET) Relevant Microsoft certifications Personal Attributes: Passionate about digital skills, AI and workforce development Learner-focused with a commitment to high-quality outcomes Innovative and forward-thinking Strong attention to detail and quality Resilient and adaptable Committed to continuous improvement Role Requirements: Based in the North East of England Office-based role with delivery across employer sites Full UK driving licence Access to own vehicle Willingness to travel across the region and occasionally nationally

We have an excellent opportunity for an Insurance Life Specialist to join our client in the financial sector. The role is to provide a to provide tailored life insurance solutions to clients. The successful candidate will build strong customer relationships, identify protection needs, and recommend suitable products while ensuring full regulatory compliance. The role involves assessing client needs, recommending suitable coverage, explaining policy features, and maintaining long-term client relationships while ensuring compliance with financial regulations and company standards. Key Responsibilities Meet with clients to assess financial protection and life insurance needs Recommend appropriate life insurance products and coverage levels Explain policy terms, exclusions, premiums, and benefits clearly Conduct fact-finding and risk assessments Generate new business through referrals, networking, and lead generation Maintain and grow an existing client portfolio Process applications and support underwriting requirements Ensure compliance with FCA and data protection regulations Review client policies regularly and recommend updates where appropriate Liaise with underwriters, claims teams, and financial advisers Maintain accurate client records using CRM systems Achieve sales and retention targets Required Skills & Competencies Technical Skills Strong understanding of life insurance products: Term life insurance Whole of life insurance Critical illness cover Income protection Mortgage protection Will importance/protection Knowledge of underwriting processes Familiarity with compliance and regulatory standards CRM and financial software proficiency Soft Skills Excellent communication and interpersonal skills Consultative sales ability Strong listening and analytical skills Negotiation and objection-handling skills Attention to detail Time management and organisation Customer-focused mindset

We are currently recruiting for a Counterbalance Forklift Driver / Labourer for a short-term assignment lasting approximately 3-4 weeks. This is a hands-on role requiring a valid Counterbalance Forklift Licence and a willingness to support general labouring duties across the site. You will be responsible for safely moving materials, assisting with site operations, and helping maintain a clean and organised working environment. Key Responsibilities Operating a Counterbalance Forklift Truck safely and efficiently. Loading, unloading and moving materials around site. Transporting products and equipment to designated locations. Assisting with general labouring and manual handling tasks. Supporting site teams with day-to-day operational requirements. Keeping work areas clean, tidy and free from hazards. Following all site health and safety procedures. Carrying out any other reasonable duties as requested by management. Requirements Valid Counterbalance Forklift Licence (essential). Previous experience operating Counterbalance FLTs in an industrial or manufacturing environment. Willingness to undertake manual labouring duties alongside forklift work. Good understanding of site health and safety practices. Reliable, hard-working and punctual. Able to work independently and as part of a team. Interested? Apply today for immediate consideration.