Smart10 Ltd, Trading as SMT Recruitment
Edworth, Bedfordshire
Job Title: Operations Administrator Location: Biggleswade Salary: £12.21 per hour Hours: Monday to Friday, 8:00am 5:30pm About the Role An exciting opportunity has arisen for a highly organised and motivated individual to join a busy operations team. This role offers a great balance between office-based administration and hands-on warehouse involvement, providing excellent variety and exposure across day-to-day operations. It s ideal for someone looking to develop their career in a fast-paced environment where organisation, teamwork, and attention to detail are key. Key Responsibilities Prepare and organise documentation for stock checks Work closely with internal teams to investigate and resolve stock issues Communicate with warehouse suppliers and partners via email Produce and maintain daily reports to support operations Monitor and order packaging supplies for warehouse use Carry out general administrative duties including filing, scanning, and document management Support shift managers with rota planning and daily scheduling Ensure all records and spreadsheets are kept accurate and up to date Provide additional administrative support as required About You Previous experience in an administrative or office-based role is advantageous Highly organised with the ability to prioritise workload effectively Strong attention to detail and accuracy Confident using Microsoft Office, particularly Excel, Word, and Outlook Self-motivated with a proactive and positive approach Able to work independently and take initiative Strong communication skills, both written and verbal Reliable, dependable, and able to follow processes A team player who enjoys working collaboratively Trustworthy and able to handle confidential information appropriately What s in It for You Full training provided on systems and processes A varied role with exposure to both office and warehouse operations A supportive, team-focused working environment Opportunity to gain valuable operational experience and develop your career Additional Information This role involves working across both office and warehouse settings. Suitable safety clothing (including hi-vis and safety footwear) will be required when in the warehouse. Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT s Privacy Policy for details on how we manage your data.
Apr 16, 2026
Seasonal
Job Title: Operations Administrator Location: Biggleswade Salary: £12.21 per hour Hours: Monday to Friday, 8:00am 5:30pm About the Role An exciting opportunity has arisen for a highly organised and motivated individual to join a busy operations team. This role offers a great balance between office-based administration and hands-on warehouse involvement, providing excellent variety and exposure across day-to-day operations. It s ideal for someone looking to develop their career in a fast-paced environment where organisation, teamwork, and attention to detail are key. Key Responsibilities Prepare and organise documentation for stock checks Work closely with internal teams to investigate and resolve stock issues Communicate with warehouse suppliers and partners via email Produce and maintain daily reports to support operations Monitor and order packaging supplies for warehouse use Carry out general administrative duties including filing, scanning, and document management Support shift managers with rota planning and daily scheduling Ensure all records and spreadsheets are kept accurate and up to date Provide additional administrative support as required About You Previous experience in an administrative or office-based role is advantageous Highly organised with the ability to prioritise workload effectively Strong attention to detail and accuracy Confident using Microsoft Office, particularly Excel, Word, and Outlook Self-motivated with a proactive and positive approach Able to work independently and take initiative Strong communication skills, both written and verbal Reliable, dependable, and able to follow processes A team player who enjoys working collaboratively Trustworthy and able to handle confidential information appropriately What s in It for You Full training provided on systems and processes A varied role with exposure to both office and warehouse operations A supportive, team-focused working environment Opportunity to gain valuable operational experience and develop your career Additional Information This role involves working across both office and warehouse settings. Suitable safety clothing (including hi-vis and safety footwear) will be required when in the warehouse. Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT s Privacy Policy for details on how we manage your data.
Smart10 Ltd, Trading as SMT Recruitment
Hatfield, Hertfordshire
Job Title: Document Controller Location: Hatfield, Hertfordshire Salary: £30,000 - £32,000 Contract: Permanent, Full-Time Hours: Monday to Friday The Company An established and growing business within the construction and maintenance sector is seeking a highly organised Document Controller to join their Head Office team. This is a fantastic opportunity to join a fast-paced environment where you can play a key role in supporting project delivery. The Role As a Document Controller, you will be responsible for managing and coordinating all project documentation, ensuring accuracy, compliance, and accessibility across teams. You will work closely with internal teams, clients, and subcontractors to support the smooth delivery of reactive maintenance projects. Key Responsibilities Manage and maintain project documentation in line with company and client standards Control document flow, ensuring timely distribution and accuracy Maintain document naming conventions, numbering, and templates Upload and manage documents using EDMS platforms (e.g. SharePoint, Viewpoint) Track approvals, comments, and document workflows Coordinate with project teams, subcontractors, and clients Prepare document packs, O&M manuals, and handover files Support ISO compliance, QA procedures, and audits Provide administrative support to operational teams The Person Previous experience as a Document Controller or in a similar role Experience within construction, engineering, or maintenance sectors preferred Strong understanding of document control processes Experience using EDMS systems Highly organised with excellent attention to detail Strong communication and teamwork skills Ability to manage multiple tasks and meet deadlines Proficient in Microsoft Office Knowledge of ISO standards is advantageous Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT s Privacy Policy for details on how we manage your data.
Apr 16, 2026
Full time
Job Title: Document Controller Location: Hatfield, Hertfordshire Salary: £30,000 - £32,000 Contract: Permanent, Full-Time Hours: Monday to Friday The Company An established and growing business within the construction and maintenance sector is seeking a highly organised Document Controller to join their Head Office team. This is a fantastic opportunity to join a fast-paced environment where you can play a key role in supporting project delivery. The Role As a Document Controller, you will be responsible for managing and coordinating all project documentation, ensuring accuracy, compliance, and accessibility across teams. You will work closely with internal teams, clients, and subcontractors to support the smooth delivery of reactive maintenance projects. Key Responsibilities Manage and maintain project documentation in line with company and client standards Control document flow, ensuring timely distribution and accuracy Maintain document naming conventions, numbering, and templates Upload and manage documents using EDMS platforms (e.g. SharePoint, Viewpoint) Track approvals, comments, and document workflows Coordinate with project teams, subcontractors, and clients Prepare document packs, O&M manuals, and handover files Support ISO compliance, QA procedures, and audits Provide administrative support to operational teams The Person Previous experience as a Document Controller or in a similar role Experience within construction, engineering, or maintenance sectors preferred Strong understanding of document control processes Experience using EDMS systems Highly organised with excellent attention to detail Strong communication and teamwork skills Ability to manage multiple tasks and meet deadlines Proficient in Microsoft Office Knowledge of ISO standards is advantageous Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT s Privacy Policy for details on how we manage your data.
Job Title: Executive Assistant Salary: £18.00 - £20.50 per hour Location: St Albans Contract: Interim possibility of permanent employment Hours: Monday to Friday - 37 hrs per week An excellent opportunity has arisen with one of our further education clients for an experienced professional to provide high-level executive support to the Senior Leadership Team and the Principal's Office. The role includes managing complex diaries and inboxes, delivering accurate and timely minutes, and supporting the successful delivery of key projects. Key Responsibilities: Support the smooth and efficient operation of the Office, collaborating closely with teams Manage your own workload effectively, prioritising tasks to ensure high-quality service delivery. Provide administrative support to the Senior Leadership Team, including accurate logging and filing of key data. Attend meetings to record clear, accurate minutes and track follow-up actions. Build an understanding of the client s strategy to accurately interpret information and produce reports and data. Process incoming correspondence for Senior Managers and ensure timely responses internally and externally. Coordinate events, including open days, internal staff events, and external stakeholder functions. Arrange and support external visitors, including parking coordination, greeting, and hospitality. Provide support and cover for the wider administration team when needed. Skills Required: Experience of working in an office or equivalent environment and compliance with Health and Safety, Safeguarding, Prevent, Equality, Diversity and Inclusivity or other legal require Proficient user of Microsoft office package and experience of data systems Confident and clear communicator possessing excellent organisational, verbal and written skills Customer orientated with a positive, driven, enthusiastic and professional outlook Ability to produce accurate minutes within tight deadlines and effectively follow up actions. Excellent interpersonal skills that include patience, tact, understanding and discretion/confidentiality, with both internal and external stakeholders Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT s Privacy Policy for details on how we manage your data.
Apr 16, 2026
Full time
Job Title: Executive Assistant Salary: £18.00 - £20.50 per hour Location: St Albans Contract: Interim possibility of permanent employment Hours: Monday to Friday - 37 hrs per week An excellent opportunity has arisen with one of our further education clients for an experienced professional to provide high-level executive support to the Senior Leadership Team and the Principal's Office. The role includes managing complex diaries and inboxes, delivering accurate and timely minutes, and supporting the successful delivery of key projects. Key Responsibilities: Support the smooth and efficient operation of the Office, collaborating closely with teams Manage your own workload effectively, prioritising tasks to ensure high-quality service delivery. Provide administrative support to the Senior Leadership Team, including accurate logging and filing of key data. Attend meetings to record clear, accurate minutes and track follow-up actions. Build an understanding of the client s strategy to accurately interpret information and produce reports and data. Process incoming correspondence for Senior Managers and ensure timely responses internally and externally. Coordinate events, including open days, internal staff events, and external stakeholder functions. Arrange and support external visitors, including parking coordination, greeting, and hospitality. Provide support and cover for the wider administration team when needed. Skills Required: Experience of working in an office or equivalent environment and compliance with Health and Safety, Safeguarding, Prevent, Equality, Diversity and Inclusivity or other legal require Proficient user of Microsoft office package and experience of data systems Confident and clear communicator possessing excellent organisational, verbal and written skills Customer orientated with a positive, driven, enthusiastic and professional outlook Ability to produce accurate minutes within tight deadlines and effectively follow up actions. Excellent interpersonal skills that include patience, tact, understanding and discretion/confidentiality, with both internal and external stakeholders Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT s Privacy Policy for details on how we manage your data.
Job Title: Customer Service Administrator Location: Borehamwood (Fully Office-Based) Salary: £28,000 per annum Contract: Full-time Maternity Cover until July 2027 (with potential to become permanent) Hours: Monday to Friday, 9:00am 5:00pm (37.5 hours per week, 30-minute lunch) About the Role An exciting opportunity has arisen on behalf of our client for a Customer Service Administrator to join a busy and collaborative team. This role is central to day-to-day operations, ensuring customers receive a high level of service while supporting internal processes. This is a varied position suited to someone who is organised, proactive, and enjoys working in a fast-paced environment. It offers excellent exposure across customer service, administration, and operational support, making it a great opportunity to develop your career. Key Responsibilities Managing customer enquiries via phone, email, and written correspondence Processing sales orders, returns, dispatches, and invoices Preparing quotations and checking product pricing and availability Handling customer queries, including complaints and invoice discrepancies Supporting inventory and stock management, including reporting and backorders Assisting with import/export administration and related documentation Liaising with internal departments, including warehouse and operations teams Maintaining accurate records, systems, and documentation Providing general administrative support across the business as required About You Previous experience in customer service or administration Strong organisational skills with excellent attention to detail Confident communication skills, both written and verbal Comfortable using Microsoft Office, particularly Excel Able to manage multiple tasks and prioritise workload effectively Proactive, reliable, and able to work independently A team player with a flexible and collaborative approach Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT s Privacy Policy for details on how we manage your data.
Apr 15, 2026
Contractor
Job Title: Customer Service Administrator Location: Borehamwood (Fully Office-Based) Salary: £28,000 per annum Contract: Full-time Maternity Cover until July 2027 (with potential to become permanent) Hours: Monday to Friday, 9:00am 5:00pm (37.5 hours per week, 30-minute lunch) About the Role An exciting opportunity has arisen on behalf of our client for a Customer Service Administrator to join a busy and collaborative team. This role is central to day-to-day operations, ensuring customers receive a high level of service while supporting internal processes. This is a varied position suited to someone who is organised, proactive, and enjoys working in a fast-paced environment. It offers excellent exposure across customer service, administration, and operational support, making it a great opportunity to develop your career. Key Responsibilities Managing customer enquiries via phone, email, and written correspondence Processing sales orders, returns, dispatches, and invoices Preparing quotations and checking product pricing and availability Handling customer queries, including complaints and invoice discrepancies Supporting inventory and stock management, including reporting and backorders Assisting with import/export administration and related documentation Liaising with internal departments, including warehouse and operations teams Maintaining accurate records, systems, and documentation Providing general administrative support across the business as required About You Previous experience in customer service or administration Strong organisational skills with excellent attention to detail Confident communication skills, both written and verbal Comfortable using Microsoft Office, particularly Excel Able to manage multiple tasks and prioritise workload effectively Proactive, reliable, and able to work independently A team player with a flexible and collaborative approach Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT s Privacy Policy for details on how we manage your data.
Smart10 Ltd, Trading as SMT Recruitment
Panshanger, Hertfordshire
Job Title Customer Service Administrator Salary £26,000 £27,500 per annum Location Welwyn Garden City Contract Full-time, office-based Overview Our client is recruiting for a Customer Service Administrator & Technical Support to join a supportive and friendly customer service team. This role is ideal for an organised and proactive individual who has technical experience or is keen to learn, as technical support forms a key part of the position. You will provide excellent customer service to corporate (B2B) clients while handling associated administrative tasks. Key Responsibilities Providing phone and email support to corporate clients Handling mobile and fixed-line service enquiries Liaising with suppliers and network providers to resolve technical issues Processing new business requests Supporting internal sales and service teams Updating systems and databases accurately Producing client reports using Excel (training provided) General office administration Skills & Experience Strong communication skills and professional telephone manner Well organised with excellent attention to detail Technical experience or willingness to learn Proactive, reliable, and able to take ownership Comfortable working independently and as part of a team Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT s Privacy Policy for details on how we manage your data.
Apr 15, 2026
Full time
Job Title Customer Service Administrator Salary £26,000 £27,500 per annum Location Welwyn Garden City Contract Full-time, office-based Overview Our client is recruiting for a Customer Service Administrator & Technical Support to join a supportive and friendly customer service team. This role is ideal for an organised and proactive individual who has technical experience or is keen to learn, as technical support forms a key part of the position. You will provide excellent customer service to corporate (B2B) clients while handling associated administrative tasks. Key Responsibilities Providing phone and email support to corporate clients Handling mobile and fixed-line service enquiries Liaising with suppliers and network providers to resolve technical issues Processing new business requests Supporting internal sales and service teams Updating systems and databases accurately Producing client reports using Excel (training provided) General office administration Skills & Experience Strong communication skills and professional telephone manner Well organised with excellent attention to detail Technical experience or willingness to learn Proactive, reliable, and able to take ownership Comfortable working independently and as part of a team Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT s Privacy Policy for details on how we manage your data.
Smart10 Ltd, Trading as SMT Recruitment
St. Albans, Hertfordshire
LEGAL SECRETARY COMMERCIAL REAL ESTATE Location: Hertfordshire or City of London Salary: Up to £40k Hours: 37.5 hours per week Monday Friday, 9:00am 5:30pm Contract: Permanent, Full-Time The Company An excellent opportunity has arisen for an experienced Legal Secretary to join a highly regarded commercial law practice with a strong professional reputation and a collaborative, flexible working culture. This firm is committed to supporting employee development and offers a positive environment where you can learn, grow, and progress within your legal career. The Role Working within the Commercial Real Estate team, you will provide comprehensive secretarial and administrative support to fee earners, ensuring the smooth and efficient running of transactions and client matters. This is a varied position suited to a proactive individual who thrives in a busy, deadline-driven environment. Key Responsibilities Copy and audio typing legal documents using systems such as Word, iManage, Outlook, PDF Docs, Acrobat, Indigo, DocuSign and Excel Proofreading, amending, formatting and transcribing documentation Converting PDFs to Word and producing documents in house style Managing dictation via Bighand Handling telephone and email enquiries professionally and relaying messages promptly Printing, scanning and photocopying documentation Supporting AML processes and completing searches Preparing and submitting SDLT and Land Registry applications, including drafting forms (AP1, TR1), responding to requisitions and uploading documents Managing post-completion formalities such as notices of transfer/charge and deeds of covenant Conducting Land Registry searches, requesting office copies and expediting applications Preparing lease and deed summaries and scheduling deeds Liaising with lenders and local authorities to obtain documentation Drafting correspondence to clients, HMRC, HMLR and solicitors Opening and closing client files, including ID checks and compliance documentation Compiling sales packs, preparing replies to CPSEs and drafting basic reports on title Preparing invoices, BACS/TT payments, checking ledgers and verifying bank details Supporting credit control by issuing overdue payment reminders Coordinating diary management, meetings and virtual appointments (Teams/Zoom) Providing ad hoc administrative support across departments as required Key Skills & Experience Previous Legal Secretary experience, ideally within Commercial Real Estate Exceptional attention to detail and strong organisational skills Ability to prioritise workloads in a fast-paced, transactional environment Advanced IT skills including Outlook, Word, Excel, PDF software and DocuSign Strong understanding of legal processes and practice Excellent communication skills with a professional telephone manner High standard of grammar and spelling A proactive, adaptable and team-focused approach Benefits 25 days annual leave Discretionary perks Statutory pension Death in Service (4x salary) Please note: This job description is not exhaustive, and additional duties may be required to support the needs of the business. Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT s Privacy Policy for details on how we manage your data.
Apr 15, 2026
Full time
LEGAL SECRETARY COMMERCIAL REAL ESTATE Location: Hertfordshire or City of London Salary: Up to £40k Hours: 37.5 hours per week Monday Friday, 9:00am 5:30pm Contract: Permanent, Full-Time The Company An excellent opportunity has arisen for an experienced Legal Secretary to join a highly regarded commercial law practice with a strong professional reputation and a collaborative, flexible working culture. This firm is committed to supporting employee development and offers a positive environment where you can learn, grow, and progress within your legal career. The Role Working within the Commercial Real Estate team, you will provide comprehensive secretarial and administrative support to fee earners, ensuring the smooth and efficient running of transactions and client matters. This is a varied position suited to a proactive individual who thrives in a busy, deadline-driven environment. Key Responsibilities Copy and audio typing legal documents using systems such as Word, iManage, Outlook, PDF Docs, Acrobat, Indigo, DocuSign and Excel Proofreading, amending, formatting and transcribing documentation Converting PDFs to Word and producing documents in house style Managing dictation via Bighand Handling telephone and email enquiries professionally and relaying messages promptly Printing, scanning and photocopying documentation Supporting AML processes and completing searches Preparing and submitting SDLT and Land Registry applications, including drafting forms (AP1, TR1), responding to requisitions and uploading documents Managing post-completion formalities such as notices of transfer/charge and deeds of covenant Conducting Land Registry searches, requesting office copies and expediting applications Preparing lease and deed summaries and scheduling deeds Liaising with lenders and local authorities to obtain documentation Drafting correspondence to clients, HMRC, HMLR and solicitors Opening and closing client files, including ID checks and compliance documentation Compiling sales packs, preparing replies to CPSEs and drafting basic reports on title Preparing invoices, BACS/TT payments, checking ledgers and verifying bank details Supporting credit control by issuing overdue payment reminders Coordinating diary management, meetings and virtual appointments (Teams/Zoom) Providing ad hoc administrative support across departments as required Key Skills & Experience Previous Legal Secretary experience, ideally within Commercial Real Estate Exceptional attention to detail and strong organisational skills Ability to prioritise workloads in a fast-paced, transactional environment Advanced IT skills including Outlook, Word, Excel, PDF software and DocuSign Strong understanding of legal processes and practice Excellent communication skills with a professional telephone manner High standard of grammar and spelling A proactive, adaptable and team-focused approach Benefits 25 days annual leave Discretionary perks Statutory pension Death in Service (4x salary) Please note: This job description is not exhaustive, and additional duties may be required to support the needs of the business. Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT s Privacy Policy for details on how we manage your data.
Smart10 Ltd, Trading as SMT Recruitment
St. Albans, Hertfordshire
Customer Interaction & Compliance Executive Location: St Albans (Office-based during probation, hybrid working available after successful completion) Salary: £26,000 £30,000 per annum Job Type: Full-time, Permanent Working Hours This role operates on a shift rota: 11:00am 7:00pm or 12:00pm 8:00pm One weekend shift every two weeks (either Saturday or Sunday) Smart10 are recruiting on behalf of a well-established and growing organisation within the online services sector. This is an excellent opportunity for candidates with a strong customer service background who enjoy working with people and have a keen eye for detail. Graduates will also be considered. The Role This position sits within a customer interaction and compliance-focused team, supporting customers via phone, email, and live chat . You will be responsible for handling customer queries, reviewing information, and identifying any potential risks, ensuring all interactions are accurately documented and handled professionally. This role would suit someone confident communicating with customers, comfortable asking questions, and able to manage sensitive conversations calmly and professionally. Key Responsibilities Handling customer interactions via telephone, email, and live chat Reviewing and documenting customer conversations accurately Identifying potential risk indicators and escalating where appropriate Assessing customer information and supporting internal checks Maintaining a high standard of customer service at all times Working closely with internal teams to ensure processes are followed correctly Ensuring strong attention to detail when reviewing customer data and documentation The Ideal Candidate Comes from a strong customer service background Comfortable speaking with customers over the phone, email, and live chat Excellent verbal and written communication skills High level of attention to detail Professional, calm, and confident when dealing with customers Able to manage multiple tasks and prioritise effectively Graduates are welcome to apply Previous experience in regulated or compliance-based environments is beneficial but not essential Benefits Competitive salary of £26,000 £30,000 Hybrid working available after probation Supportive team environment Ongoing training and development Excellent opportunity for career progression Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT s Privacy Policy for details on how we manage your data.
Apr 15, 2026
Full time
Customer Interaction & Compliance Executive Location: St Albans (Office-based during probation, hybrid working available after successful completion) Salary: £26,000 £30,000 per annum Job Type: Full-time, Permanent Working Hours This role operates on a shift rota: 11:00am 7:00pm or 12:00pm 8:00pm One weekend shift every two weeks (either Saturday or Sunday) Smart10 are recruiting on behalf of a well-established and growing organisation within the online services sector. This is an excellent opportunity for candidates with a strong customer service background who enjoy working with people and have a keen eye for detail. Graduates will also be considered. The Role This position sits within a customer interaction and compliance-focused team, supporting customers via phone, email, and live chat . You will be responsible for handling customer queries, reviewing information, and identifying any potential risks, ensuring all interactions are accurately documented and handled professionally. This role would suit someone confident communicating with customers, comfortable asking questions, and able to manage sensitive conversations calmly and professionally. Key Responsibilities Handling customer interactions via telephone, email, and live chat Reviewing and documenting customer conversations accurately Identifying potential risk indicators and escalating where appropriate Assessing customer information and supporting internal checks Maintaining a high standard of customer service at all times Working closely with internal teams to ensure processes are followed correctly Ensuring strong attention to detail when reviewing customer data and documentation The Ideal Candidate Comes from a strong customer service background Comfortable speaking with customers over the phone, email, and live chat Excellent verbal and written communication skills High level of attention to detail Professional, calm, and confident when dealing with customers Able to manage multiple tasks and prioritise effectively Graduates are welcome to apply Previous experience in regulated or compliance-based environments is beneficial but not essential Benefits Competitive salary of £26,000 £30,000 Hybrid working available after probation Supportive team environment Ongoing training and development Excellent opportunity for career progression Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT s Privacy Policy for details on how we manage your data.
