Phoenix Court Group

At Sword, we're building AI to heal billions and unlock humanity's full potential. In doing so, we're pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need-and ultimately get back to lives lived in full. Since 2020, Sword has expanded across physical therapy, women's health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare. Role Sword Health is seeking a growth-oriented CSM with an essential NHS background. You will manage the end-to-end client lifecycle, focusing on navigating complex NHS procurement, governance, and stakeholder landscapes to drive retention and account expansion. What You Bring NHS Expertise: Deep knowledge of NHS operations and stakeholder management is essential. Experience: 2+ years in Customer Success, Account Management, or Implementation (bonus points for hitting growth targets). Data Fluency: You're a pro at using Excel/Google Sheets to tell a compelling story through metrics. Startup Grit: You're adaptable, highly organized, and bring a no-ego approach to a fast-paced environment. AI Proficiency at Sword Health AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework - be ready to share real examples of how AI is already part of how you work. Explorer (Level 1) - Uses AI daily to boost personal productivity Builder (Level 2) - Creates workflows and tools that elevate the whole team Integrator (Level 3) - Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role. What you'll be doing Lifecycle Management: Lead implementation and post-sale experiences for a diverse portfolio, prioritizing NHS accounts. Strategic Growth: Develop account plans to maximize lifetime value, identify expansion opportunities, and exceed clinical/economic targets. Project Oversight: Navigate NHS-specific compliance and procurement frameworks to ensure seamless project delivery. Data-Driven Insights: Use quantitative reporting and business reviews to demonstrate ROI and storytell product value. Relationship Building: Act as a trusted advisor to partners, managing both proactive strategy and reactive queries. What you need to have Mandatory: Direct experience working in or with the NHS (operational, procurement, or partnership roles). Experience: 2+ years in Customer Success, Implementation, or Account Management (startup experience preferred). Analytical Skills: Proficient in data tools (Excel/Google Sheets) to track growth metrics and account health. Communication: Exceptional presentation and constructive push-back skills to align client expectations. Mindset: Highly organized, collaborative, no-ego approach, and a bias toward action in fast-paced environments. £42,879 - £67,381 a year This range includes base, variable and equity. These compensation bands are just the starting point. Once someone joins and proves they're outlier talent, we adjust quickly to ensure their compensation aligns with their impact. Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company's estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below. UK - Sword Benefits & Perks Health insurance Meal allowance Equity shares Flexible working hours Remote-first company Paid company holidaysFree digital therapist for you and your family Note: Please note that this position does not offer relocation assistance. Candidates must have the right to work in the UK and be based in the UK. Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

You'll be joining the engine room of Bloom & Wild's fastest-growing categories. While we are known for our flowers, our Procurement team provides the operational and supply chain foundation for our non horticultural range - from fresh baked treats and luxury hamper components to home, lifestyle and essential packaging that delivers the "wow" moment. What you'll be doing Source new SKUs and suppliers to rapidly scale our non horticultural gifting range Drive our margin ambitions by leading negotiations to deliver significant, measurable cost savings without sacrificing quality Develop key supplier relationships, setting the tone for long term strategic partnerships and managing their holistic performance Act as the key commercial partner to our Range team, helping them select the best products by providing market assessments and supplier benchmarks Negotiate, implement, and manage comprehensive commercial and operational contracts Manage supplier and SKU onboarding, ensuring all new partners and products are commercially vetted, and operationally ready for our supply chain Own the responsibility of updating and engaging internal partners, ensuring a "no surprises" approach to range expansion You'll love this role if you Have 3+ years experience in a procurement, or buying role in FMCG or retail Are a strong negotiator and relationship builder - you excel at developing supplier partnerships and have the commercial acumen to lead negotiations that deliver significant margin improvements and cost savings, ensuring we always achieve the best value without sacrificing quality Work with agility - you understand the broader business context and can identify problems with requirements up front to keep the project moving at pace Don't need a map - you learn quickly and make steady progress without the need for constant, significant feedback from your manager Are an outcome driven specialist - you are capable of prioritizing and avoid getting caught up in unimportant details; you focus on the highest impact wins Enjoy high pace execution - you thrive in a "sprint" environment, where you get things done from start to finish and can be relied upon to manage your time effectively during peak periods Are a detail oriented onboarder - you have a high bar for quality and a great deal of care, ensuring that every new SKU is operationally ready before it hits our warehouse Are a self sufficient problem solver - you rarely make the same mistake twice and can identify potential problems with requirements up front to keep the project moving Are a natural collaborator - you know how to bridge the gap between creative vision and operational reality, identifying and engaging the right stakeholders from day one Our perks and benefits include: Flexible working & work from abroad 25 days holiday + your birthday + flexible bank holidays, and option to buy additional holiday each year 1 volunteering day each year Enhanced family leave and a workplace nursery scheme A flexible training framework for every stage of your career Irresistible discounts on our products, blooms & subscriptions! Share in our success with a choice to take equity options from day 1 ClassPass membership: monthly credits to spend on fitness classes, yoga and much more!