About the role The Marketing Manager will drive high-impact, revenue-focused marketing that grows awareness, engagement and income across our commercial services, membership and campaigns. This role will lead performance across paid, owned and earned channels, using data and insight to optimise results, increase leads and strengthen retention. Working collaboratively with internal and external partners, you ll deliver strategic, user-centred campaigns that maximise budgets, uphold brand standards and achieve measurable growth. Key responsibilities Designing and implementing a revenue-focused marketing plan Creating measurable campaigns and outcomes Imbedding best practice and upholding the brand, creative and tone of voice Line management supporting and coaching a small team. This is a leadership opportunity for a commercially minded marketer who thrives on performance, collaboration and measurable growth. You ll shape strategy, empower a talented team and play a pivotal role in driving sustainable income and engagement for NCVO. Your background Proven experience delivering revenue-focused, performance-driven marketing campaigns that generate measurable growth. Strong expertise across paid, owned and earned channels, using data and insight to optimise results. Demonstrated ability to design and implement strategic marketing plans aligned to commercial objectives and brand standards. Experience leading and developing a small team, while managing budgets and collaborating effectively with stakeholders. Experience upholding and developing brand standards, creative quality and tone of voice. Strong stakeholder management skills, with experience collaborating across internal teams and external partners. This is a great opportunity at NCVO at an exciting time, with the opportunity to shape strategy, drive sustainable income and lead high-impact campaigns that make a real difference. About the team The Marketing and Content team has evolved to include digital content, drives brand visibility, strategic messaging, and audience engagement. Through creative storytelling, innovative campaigns and cross-channel marketing, we deliver impactful campaigns that support engagement and income generation. We may close applications early if we receive a high volume of interest, so apply as soon as you can. Why join us With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference! Some of NCVO s great benefits include: 25 days annual leave (pro-rata for part-time staff), increasing based on years of service five days volunteering leave (pro rata for part-time staff) enhanced pay for maternity/adoption leave generous employer pension contribution of up to 8.5% of salary. Find out more about the benefits of working at NCVO.
Mar 03, 2026
Full time
About the role The Marketing Manager will drive high-impact, revenue-focused marketing that grows awareness, engagement and income across our commercial services, membership and campaigns. This role will lead performance across paid, owned and earned channels, using data and insight to optimise results, increase leads and strengthen retention. Working collaboratively with internal and external partners, you ll deliver strategic, user-centred campaigns that maximise budgets, uphold brand standards and achieve measurable growth. Key responsibilities Designing and implementing a revenue-focused marketing plan Creating measurable campaigns and outcomes Imbedding best practice and upholding the brand, creative and tone of voice Line management supporting and coaching a small team. This is a leadership opportunity for a commercially minded marketer who thrives on performance, collaboration and measurable growth. You ll shape strategy, empower a talented team and play a pivotal role in driving sustainable income and engagement for NCVO. Your background Proven experience delivering revenue-focused, performance-driven marketing campaigns that generate measurable growth. Strong expertise across paid, owned and earned channels, using data and insight to optimise results. Demonstrated ability to design and implement strategic marketing plans aligned to commercial objectives and brand standards. Experience leading and developing a small team, while managing budgets and collaborating effectively with stakeholders. Experience upholding and developing brand standards, creative quality and tone of voice. Strong stakeholder management skills, with experience collaborating across internal teams and external partners. This is a great opportunity at NCVO at an exciting time, with the opportunity to shape strategy, drive sustainable income and lead high-impact campaigns that make a real difference. About the team The Marketing and Content team has evolved to include digital content, drives brand visibility, strategic messaging, and audience engagement. Through creative storytelling, innovative campaigns and cross-channel marketing, we deliver impactful campaigns that support engagement and income generation. We may close applications early if we receive a high volume of interest, so apply as soon as you can. Why join us With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference! Some of NCVO s great benefits include: 25 days annual leave (pro-rata for part-time staff), increasing based on years of service five days volunteering leave (pro rata for part-time staff) enhanced pay for maternity/adoption leave generous employer pension contribution of up to 8.5% of salary. Find out more about the benefits of working at NCVO.
About the role The Policy and Public Affairs Manager plays a pivotal role in protecting and championing civil society. In this role you will harness the collective voice of our members and use evidence-led advocacy to influence policy, helping create the best possible environment for organisations to deliver their missions. This role will blend strategic thinking with hands-on delivery, shaping and executing impactful, meaningful change. Key responsibilities Leading on projects and influencing policy change. Creative public affairs activity while building trusted relationships with decision makers. Developing a public affairs plan to achieve on strategic aims. Line Management of a Policy and Public Affairs Officer. This is an exciting opportunity for a proactive, strategic thinker who thrives on making a tangible difference. You ll shape NCVO s influence, deliver creative advocacy campaigns, and strengthen the sector by ensuring civil society organisations can thrive. Your background Significant experience in policy, public affairs or influencing roles, ideally within the voluntary, public or membership sector. A strong track record of leading projects that have successfully influenced policy or built political support. Experience developing and delivering strategic public affairs plans aligned to organisational objectives. Proven ability to translate evidence and insight into compelling policy positions and advocacy campaigns. Strong relationship-building skills, with experience engaging decision-makers and senior stakeholders. Joining NCVO as Policy and Public Affairs Manager offers a unique opportunity to influence the environment in which civil society operates. You ll work at the heart of a respected, mission-driven organisation, shaping policy conversations, amplifying the collective voice of our members and driving meaningful change. About the Team The Policy, Public Affairs and Research team works to ensure voluntary organisations have the wider conditions they need to achieve their missions. PPA analyses the political landscape, develops and communicates credible policy solutions to support the sector, and builds strong relationships across Westminster and Whitehall. We may close applications early if we receive a high volume of interest, so apply as soon as you can. Why join us With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference! Some of NCVO s great benefits include: 25 days annual leave (pro-rata for part-time staff), increasing based on years of service five days volunteering leave (pro rata for part-time staff) enhanced pay for maternity/adoption leave generous employer pension contribution of up to 8.5% of salary. Find out more about the benefits of working at NCVO.
Mar 03, 2026
Full time
About the role The Policy and Public Affairs Manager plays a pivotal role in protecting and championing civil society. In this role you will harness the collective voice of our members and use evidence-led advocacy to influence policy, helping create the best possible environment for organisations to deliver their missions. This role will blend strategic thinking with hands-on delivery, shaping and executing impactful, meaningful change. Key responsibilities Leading on projects and influencing policy change. Creative public affairs activity while building trusted relationships with decision makers. Developing a public affairs plan to achieve on strategic aims. Line Management of a Policy and Public Affairs Officer. This is an exciting opportunity for a proactive, strategic thinker who thrives on making a tangible difference. You ll shape NCVO s influence, deliver creative advocacy campaigns, and strengthen the sector by ensuring civil society organisations can thrive. Your background Significant experience in policy, public affairs or influencing roles, ideally within the voluntary, public or membership sector. A strong track record of leading projects that have successfully influenced policy or built political support. Experience developing and delivering strategic public affairs plans aligned to organisational objectives. Proven ability to translate evidence and insight into compelling policy positions and advocacy campaigns. Strong relationship-building skills, with experience engaging decision-makers and senior stakeholders. Joining NCVO as Policy and Public Affairs Manager offers a unique opportunity to influence the environment in which civil society operates. You ll work at the heart of a respected, mission-driven organisation, shaping policy conversations, amplifying the collective voice of our members and driving meaningful change. About the Team The Policy, Public Affairs and Research team works to ensure voluntary organisations have the wider conditions they need to achieve their missions. PPA analyses the political landscape, develops and communicates credible policy solutions to support the sector, and builds strong relationships across Westminster and Whitehall. We may close applications early if we receive a high volume of interest, so apply as soon as you can. Why join us With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference! Some of NCVO s great benefits include: 25 days annual leave (pro-rata for part-time staff), increasing based on years of service five days volunteering leave (pro rata for part-time staff) enhanced pay for maternity/adoption leave generous employer pension contribution of up to 8.5% of salary. Find out more about the benefits of working at NCVO.
About the role The Membership Officer will play a key role in driving the growth and success of our membership programme. Balancing proactive sales and advocacy with precise administration, managing the full subscription lifecycle from new applications to monthly renewals and financial workflows. This role will ensure every member interaction is accurate, professional and supports both service delivery and income growth, while cross-selling NCVO services to maximise impact. Key responsibilities Deliver seamless membership journeys through high-volume, detail-focused administration. Manage the subscription lifecycle, including accurate invoicing, renewals, and audits. Identify and act on growth opportunities to support membership expansion. Cross-sell NCVO services while ensuring financial and administrative excellence. This is an exciting opportunity for a meticulous, customer-focused professional who enjoys combining operational precision with proactive engagement. You ll be central to ensuring membership satisfaction, driving growth, and supporting NCVO s mission to strengthen and empower the civil society sector. Your background Experience in membership, customer service, sales support or subscription-based environments. Proven ability to manage high-volume administration with strong attention to detail and accuracy. Experience overseeing billing, invoicing, renewals or financial workflows. A track record of identifying growth opportunities and confidently cross-selling services. Strong CRM and data management skills, with a commitment to data integrity. Excellent communication skills and a professional, customer-focused approach. This is an opportunity to be in a vital role at the heart of an organisation that champions and strengthens civil society. You ll contribute directly to membership growth and satisfaction, making your work both commercially meaningful and purpose-driven. About the team Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members. We may close applications early if we receive a high volume of interest, so apply as soon as you can. Why join us With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference! Some of NCVO s great benefits include: 25 days annual leave (pro-rata for part-time staff), increasing based on years of service five days volunteering leave (pro rata for part-time staff) enhanced pay for maternity/adoption leave generous employer pension contribution of up to 8.5% of salary. Find out more about the benefits of working at NCVO.
Mar 03, 2026
Full time
About the role The Membership Officer will play a key role in driving the growth and success of our membership programme. Balancing proactive sales and advocacy with precise administration, managing the full subscription lifecycle from new applications to monthly renewals and financial workflows. This role will ensure every member interaction is accurate, professional and supports both service delivery and income growth, while cross-selling NCVO services to maximise impact. Key responsibilities Deliver seamless membership journeys through high-volume, detail-focused administration. Manage the subscription lifecycle, including accurate invoicing, renewals, and audits. Identify and act on growth opportunities to support membership expansion. Cross-sell NCVO services while ensuring financial and administrative excellence. This is an exciting opportunity for a meticulous, customer-focused professional who enjoys combining operational precision with proactive engagement. You ll be central to ensuring membership satisfaction, driving growth, and supporting NCVO s mission to strengthen and empower the civil society sector. Your background Experience in membership, customer service, sales support or subscription-based environments. Proven ability to manage high-volume administration with strong attention to detail and accuracy. Experience overseeing billing, invoicing, renewals or financial workflows. A track record of identifying growth opportunities and confidently cross-selling services. Strong CRM and data management skills, with a commitment to data integrity. Excellent communication skills and a professional, customer-focused approach. This is an opportunity to be in a vital role at the heart of an organisation that champions and strengthens civil society. You ll contribute directly to membership growth and satisfaction, making your work both commercially meaningful and purpose-driven. About the team Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members. We may close applications early if we receive a high volume of interest, so apply as soon as you can. Why join us With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference! Some of NCVO s great benefits include: 25 days annual leave (pro-rata for part-time staff), increasing based on years of service five days volunteering leave (pro rata for part-time staff) enhanced pay for maternity/adoption leave generous employer pension contribution of up to 8.5% of salary. Find out more about the benefits of working at NCVO.
About the role The Customer Services Manager will lead in driving change from a reactive helpdesk approach to a proactive insight led model, identifying how we can use technology and process change to deliver a seamless customer experience. This hugely important role is the gateway to our customer offering, ensuring a best-in-class focus for service delivery. Key responsibilities Lead on customer journey transformation through quality of service delivery and clearer routes to services and partnership offerings Systems leadership to optimise workflows, leverage CRM effectiveness (ideally Dynamics365) to forecast demand, reduce waste and drive value creation. Manage high volume, complex multi enquiry environment to resolution and escalation management. Data -focused approach to issue resolution, customer satisfaction and operational efficiency within a high performance culture. This is a strategic leadership opportunity for someone who thrives on systems thinking, innovation and measurable impact. You ll shape the future of NCVO s customer journey, harness technology to deliver smarter services, and play a central role in driving growth, insight and organisational excellence. Your background A track record in delivering high-touch Customer Service excellence in a membership environment. A strategic thinker that is operationally hands on looking to lead from the front. A data first approach to review performance and constantly strive for performance (exp with Dynamics365 would be great but not essential). Strong communicator with a natural coaching style and a background in managing change. Customer first mindset; how can we make their journey as fluent, simplistic and rewarding as possible. This is an exciting time to join NCVO, with investment and opportunity across the organisation. We are evolving our services to ensure they meet the challenges facing the sector, creating real opportunities to make a positive impact on society. About the Team Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members. We may close applications early if we receive a high volume of interest, so apply as soon as you can. Why join us With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference! Some of NCVO s great benefits include: 25 days annual leave (pro-rata for part-time staff), increasing based on years of service five days volunteering leave (pro rata for part-time staff) enhanced pay for maternity/adoption leave generous employer pension contribution of up to 8.5% of salary.
Mar 03, 2026
Full time
About the role The Customer Services Manager will lead in driving change from a reactive helpdesk approach to a proactive insight led model, identifying how we can use technology and process change to deliver a seamless customer experience. This hugely important role is the gateway to our customer offering, ensuring a best-in-class focus for service delivery. Key responsibilities Lead on customer journey transformation through quality of service delivery and clearer routes to services and partnership offerings Systems leadership to optimise workflows, leverage CRM effectiveness (ideally Dynamics365) to forecast demand, reduce waste and drive value creation. Manage high volume, complex multi enquiry environment to resolution and escalation management. Data -focused approach to issue resolution, customer satisfaction and operational efficiency within a high performance culture. This is a strategic leadership opportunity for someone who thrives on systems thinking, innovation and measurable impact. You ll shape the future of NCVO s customer journey, harness technology to deliver smarter services, and play a central role in driving growth, insight and organisational excellence. Your background A track record in delivering high-touch Customer Service excellence in a membership environment. A strategic thinker that is operationally hands on looking to lead from the front. A data first approach to review performance and constantly strive for performance (exp with Dynamics365 would be great but not essential). Strong communicator with a natural coaching style and a background in managing change. Customer first mindset; how can we make their journey as fluent, simplistic and rewarding as possible. This is an exciting time to join NCVO, with investment and opportunity across the organisation. We are evolving our services to ensure they meet the challenges facing the sector, creating real opportunities to make a positive impact on society. About the Team Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members. We may close applications early if we receive a high volume of interest, so apply as soon as you can. Why join us With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference! Some of NCVO s great benefits include: 25 days annual leave (pro-rata for part-time staff), increasing based on years of service five days volunteering leave (pro rata for part-time staff) enhanced pay for maternity/adoption leave generous employer pension contribution of up to 8.5% of salary.
