Castle Park Surgery

Medical Receptionist-Part Time (15-20 Hours) Full job description Job Summary We are seeking a professional and organised Medical Receptionist to join our GP team. The successful candidate will be the first point of contact for patients, providing exceptional patient service and ensuring smooth administrative operations within the practice. This role offers an excellent opportunity to contribute to patient care in a friendly and supportive environment. Duties Greet patients warmly and professionally upon arrival and departure Care Navigation- asking questions and making decisions to direct the patient to the appropriate clinical professional Manage appointment scheduling and cancellations efficiently Answer phone calls promptly, directing inquiries appropriately Maintain accurate patient records and update information as needed Handle administrative tasks such as filing, data entry, and correspondence Liaising with pharmacist, nursing homes, where required to provide repeat prescriptions when authorised Ensure the waiting area remains tidy and welcoming Assist with general administrative support to the healthcare team as required Essential Criteria: Candidates must hold 5 GCSE's (A-C) or equivalent qualifications To be IT literate with computer experience to include the knowledge of Microsoft Word. To demonstrate an ability to work as part of a team and on own initiative. To demonstrate the ability to multi task. To demonstrate an understanding, acceptance and adherence to the need for discretion and confidentiality. To have effective communication skills. To be friendly, approachable, co-operative and of a neat and tidy appearance. To be polite and courteous towards patients, colleagues and all visitors to the Practice and on the telephone. Experience of working in a pressurised environment and able to demonstrate the ability to prioritise your own work and multitask efficiently. The ability to work in a changing environment. Desirable Criteria: Reception experience in a Hospital / Health centre / GP environment. Experience of operating a medical computer system or equivalent. Experience of working with the General Public (face to face) Hours will be between 15-20 per week plus additional hours to cover holidays & sickness as required. This role is ideal for individuals who are organised, flexible, personable, and eager to support healthcare delivery through efficient administrative practices. Applicants should possess a positive attitude and a commitment to providing high-quality service in a busy medical environment. To apply please email your CV via clicking the APPLY icon along with a covering letter explaining your relevant experience and qualifications that make you the perfect candidate for the role. Please include details of 2 people that we can contact for a reference - we will only contact if you are successful at interview and agree to us doing so. One of these should preferably be a recent employer. Interviews will take place week commencing 25/5/26. Job Types : Part-time, Permanent Pay : £13.00 - £13.20 per hour Expected hours : 15.0 - 20.0 per week Benefits : Company pension Free parking On-site parking Work Location : In person Application deadline : 18/05/2026