Loughborough Estate Management Board

Housing Services Officer Loughborough Estate Management Board (LEMB) is a resident-led housing management organisation delivering housing services on behalf of the local community. Working in partnership with Lambeth Council, LEMB is committed to providing high-quality housing services, excellent customer care, community engagement, and safe, well-managed homes for tenants and leaseholders. Position: Housing Services Officer Reports to: Housing Services Manager Hours: 35 hours per week Housing Services Officer Day-to-Day Duties Manage a portfolio of properties and provide housing management services to tenants and leaseholders. Recover rent arrears, provide tenancy support, and represent the organisation in court where required. Manage empty properties, allocations, mutual exchanges, tenancy sign-ups, and rehousing cases. Handle anti-social behaviour (ASB), tenancy breaches, complaints, and resident enquiries. Arrange and monitor repairs to homes and communal areas. Support leaseholders with enquiries, repairs, notices, and statutory processes such as Right to Buy. Process insurance claims, compensation payments, and other housing-related applications. Maintain accurate records and update housing management systems. Work closely with contractors, local authorities, and partner agencies to deliver effective services. Provide reception and customer service support to residents and visitors. Housing Services Officer Requirements Experience & Knowledge Experience working in housing management, tenancy services, customer service, or a related environment. Understanding of housing legislation, tenancy management, leasehold services, rent recovery, and customer care. Knowledge of data protection, equality and diversity, and health and safety requirements. Skills Excellent communication and customer service skills. Ability to manage a varied workload and meet deadlines. Strong problem-solving and decision-making abilities. Good numerical and administrative skills. Ability to work independently and as part of a team. Competent in Microsoft Office applications and housing management systems. Qualifications Degree, relevant qualification, or equivalent experience. Benefits Opportunity to work within a community-focused housing organisation. Varied and rewarding role supporting local residents. Training and professional development opportunities. 35-hour working week. Opportunity to gain experience across tenancy management, income recovery, allocations, and leasehold services. Supportive team environment with opportunities for career progression.