hackajob is collaborating with Metro Bank to connect them with exceptional professionals for this role. GTM Strategy Lead - 12 Month FTC At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. What you will do: • Leading the development and delivery of an integrated go-to-market strategy across channels, aligning proposition, ambition and route to market • Acting as the central orchestrator across product, brand, digital, stores, sales, servicing, and marketing to deliver a seamless end-to-end customer experience • Translating strategy into a clear, prioritised delivery roadmap in partnership with PMO, ensuring strong governance, tracking and outcomes • Managing dependencies across value streams and squads, ensuring work is sequenced, aligned, and delivered at pace • Defining and executing launch and rollout strategies, including scaled market activation • across overlapping delivery phases • Building and embedding customer engagement frameworks, including CRM, lifecycle journeys, and communication strategies • Establishing clear performance metrics, dashboards and KPIs, linking go-to-market activity to commercial and customer outcomes And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: • Proven track record of delivering complex, large-scale go-to-market strategies within matrix organisations • Strong execution focus, with the ability to turn strategy into delivery at pace and with impact • Deep experience across customer lifecycle management and multi-channel ecosystems • Outstanding stakeholder management skills, with the ability to influence and align at senior and executive level • Strong commercial acumen, with a clear link between go-to-market activity, growth and customer outcomes • Ability to navigate ambiguity, manage competing priorities and drive clarity in fast-moving environments • Exceptional communication and storytelling skills, simplifying complexity and bringing others with you Our promise to you • We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions! Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Good luck!
Jul 14, 2026
Full time
hackajob is collaborating with Metro Bank to connect them with exceptional professionals for this role. GTM Strategy Lead - 12 Month FTC At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. What you will do: • Leading the development and delivery of an integrated go-to-market strategy across channels, aligning proposition, ambition and route to market • Acting as the central orchestrator across product, brand, digital, stores, sales, servicing, and marketing to deliver a seamless end-to-end customer experience • Translating strategy into a clear, prioritised delivery roadmap in partnership with PMO, ensuring strong governance, tracking and outcomes • Managing dependencies across value streams and squads, ensuring work is sequenced, aligned, and delivered at pace • Defining and executing launch and rollout strategies, including scaled market activation • across overlapping delivery phases • Building and embedding customer engagement frameworks, including CRM, lifecycle journeys, and communication strategies • Establishing clear performance metrics, dashboards and KPIs, linking go-to-market activity to commercial and customer outcomes And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: • Proven track record of delivering complex, large-scale go-to-market strategies within matrix organisations • Strong execution focus, with the ability to turn strategy into delivery at pace and with impact • Deep experience across customer lifecycle management and multi-channel ecosystems • Outstanding stakeholder management skills, with the ability to influence and align at senior and executive level • Strong commercial acumen, with a clear link between go-to-market activity, growth and customer outcomes • Ability to navigate ambiguity, manage competing priorities and drive clarity in fast-moving environments • Exceptional communication and storytelling skills, simplifying complexity and bringing others with you Our promise to you • We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions! Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Good luck!
hackajob is collaborating with Metro Bank to connect them with exceptional professionals for this role. At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. What you will do: Support the Head of Audit to develop and execute the risk-based Operational and Conduct Risk Audit Plan to provide assurance to the Audit Committee and Board and report findings in a timely manner. This involves: Contributing to the Audit Universe assessment and prioritisation of audits Determining the risks and key controls in scope of an audit and developing the test plan, including use of a range of audit techniques, such as data analytics, automated testing scripts, AI tools, and ITAC testing Delivery of the audit fieldwork Consideration of detailed and sometimes complex audit findings, taking a balanced view of the impact and determining the root cause Reporting on management's control awareness (attitude and approach taken) Preparing and presenting reports that reflect the audit results with actionable recommendations Maintaining strong standards of documentation, supporting audit conclusions in compliance with GIAS requirements, the IA Charter, and IA methodology. Coordinating and overseeing IA colleagues and co-sourced partner resources working on the audit, Follow up management actions and ensure that they have been implemented and the risk addressed Build strong relationships with relevant senior stakeholders across the Bank and attend risk committees. Maintain awareness of other assurance activities in 1LOD/2LOD and within internal audit, and how this impacts own work Maintain awareness of emerging risks, regulatory developments and business change, adjusting audit focus when required. This includes the Bank's move from manual controls to automated controls, and the greater use of AI Contribute to continuous improvement in IA practices, e.g., use of AI tools and process mining Any other duties as required that reasonably fall within the job. And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: Strong understanding of Operational and Conduct Risk frameworks within UK retail banking or financial services, including risk appetite, policies, procedures, and oversight). Knowledge of regulatory requirements and expectations relating to Conduct Risk, good customer outcomes, and Operational Resilience. Experience providing assurance over end-to-end processes and control environments, including customer journey and conduct considerations. Awareness of industry developments and emerging risks impacting Operational and Conduct Risk management. Relevant professional qualification (e.g. IIA qualification and / or specialist qualifications such as CRMA, IRM or Operational Resilience Institute certifications, ICA Conduct Risk). Post-qualified experience in Internal Audit within financial services with proven experience in auditing Operational and Conduct Risk frameworks. Our promise to you We believe in "one in, one up" at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role! We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions! Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Good luck!
Jul 14, 2026
Full time
hackajob is collaborating with Metro Bank to connect them with exceptional professionals for this role. At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. What you will do: Support the Head of Audit to develop and execute the risk-based Operational and Conduct Risk Audit Plan to provide assurance to the Audit Committee and Board and report findings in a timely manner. This involves: Contributing to the Audit Universe assessment and prioritisation of audits Determining the risks and key controls in scope of an audit and developing the test plan, including use of a range of audit techniques, such as data analytics, automated testing scripts, AI tools, and ITAC testing Delivery of the audit fieldwork Consideration of detailed and sometimes complex audit findings, taking a balanced view of the impact and determining the root cause Reporting on management's control awareness (attitude and approach taken) Preparing and presenting reports that reflect the audit results with actionable recommendations Maintaining strong standards of documentation, supporting audit conclusions in compliance with GIAS requirements, the IA Charter, and IA methodology. Coordinating and overseeing IA colleagues and co-sourced partner resources working on the audit, Follow up management actions and ensure that they have been implemented and the risk addressed Build strong relationships with relevant senior stakeholders across the Bank and attend risk committees. Maintain awareness of other assurance activities in 1LOD/2LOD and within internal audit, and how this impacts own work Maintain awareness of emerging risks, regulatory developments and business change, adjusting audit focus when required. This includes the Bank's move from manual controls to automated controls, and the greater use of AI Contribute to continuous improvement in IA practices, e.g., use of AI tools and process mining Any other duties as required that reasonably fall within the job. And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: Strong understanding of Operational and Conduct Risk frameworks within UK retail banking or financial services, including risk appetite, policies, procedures, and oversight). Knowledge of regulatory requirements and expectations relating to Conduct Risk, good customer outcomes, and Operational Resilience. Experience providing assurance over end-to-end processes and control environments, including customer journey and conduct considerations. Awareness of industry developments and emerging risks impacting Operational and Conduct Risk management. Relevant professional qualification (e.g. IIA qualification and / or specialist qualifications such as CRMA, IRM or Operational Resilience Institute certifications, ICA Conduct Risk). Post-qualified experience in Internal Audit within financial services with proven experience in auditing Operational and Conduct Risk frameworks. Our promise to you We believe in "one in, one up" at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role! We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions! Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Good luck!
hackajob is collaborating with Metro Bank to connect them with exceptional professionals for this role. At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. What you will do: As the Enterprise AI & Transformation Manager you will lead Metro Bank's enterprise AI agenda, turning strategy into delivery by prioritising and scaling AI use cases that deliver measurable value. It involves coordinating across teams, ensuring strong governance, clear planning, and stakeholder alignment. The role also focuses on tracking progress, realising benefits, and capturing learnings to build long-term AI capability among colleagues. • Lead end-to-end rollout of AI use cases across Metro Bank, from discovery through to implementation and colleague adoption • Drive execution of the enterprise AI agenda, ensuring delivery is coordinated, transparent, and value-focused • Translate strategy into prioritised delivery plans in partnership with the Head of Enterprise AI Transformation • Support and maintain the enterprise AI roadmap, ensuring alignment to business priorities and strategic objectives • Coordinate across colleagues in business, technology, data, risk, and external partners to enable effective delivery • Report on progress, risks, and outcomes, track benefits realisation, and capture learnings to improve future delivery and maximise reuse And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: • Strong understanding of AI, automation, and digital technologies, and their application in enterprise organisations (preferably financial services) • Experience delivering complex transformation or technology initiatives, with the ability to translate strategy into structured plans and actionable delivery • Experience managing multiple stakeholders in complex delivery environments • Sound commercial awareness, with the ability to support business cases and value propositions • Strong communication skills, with the ability to clearly present progress, risks, and outcomes • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders Our promise to you • We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions! Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Good luck!
Jul 14, 2026
Full time
hackajob is collaborating with Metro Bank to connect them with exceptional professionals for this role. At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. What you will do: As the Enterprise AI & Transformation Manager you will lead Metro Bank's enterprise AI agenda, turning strategy into delivery by prioritising and scaling AI use cases that deliver measurable value. It involves coordinating across teams, ensuring strong governance, clear planning, and stakeholder alignment. The role also focuses on tracking progress, realising benefits, and capturing learnings to build long-term AI capability among colleagues. • Lead end-to-end rollout of AI use cases across Metro Bank, from discovery through to implementation and colleague adoption • Drive execution of the enterprise AI agenda, ensuring delivery is coordinated, transparent, and value-focused • Translate strategy into prioritised delivery plans in partnership with the Head of Enterprise AI Transformation • Support and maintain the enterprise AI roadmap, ensuring alignment to business priorities and strategic objectives • Coordinate across colleagues in business, technology, data, risk, and external partners to enable effective delivery • Report on progress, risks, and outcomes, track benefits realisation, and capture learnings to improve future delivery and maximise reuse And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: • Strong understanding of AI, automation, and digital technologies, and their application in enterprise organisations (preferably financial services) • Experience delivering complex transformation or technology initiatives, with the ability to translate strategy into structured plans and actionable delivery • Experience managing multiple stakeholders in complex delivery environments • Sound commercial awareness, with the ability to support business cases and value propositions • Strong communication skills, with the ability to clearly present progress, risks, and outcomes • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders Our promise to you • We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions! Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Good luck!
hackajob is collaborating with Metro Bank to connect them with exceptional professionals for this role. At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. What you will do: Support the Head of Audit to develop and execute the risk-based Transformation and Change Audit Plan to provide assurance to the Audit Committee and Board on programme delivery risks and report findings in a timely manner. This involves: Contributing to high level IA planning and prioritisation through an understanding of the Bank's major transformation programmes, change portfolios and strategic initiatives Determining the risks and key controls in scope and developing the test plan, including use of a range of audit techniques, from observation and interviews through to data analytics and AI tools Delivery of the audit work, using continuous monitoring, inflight reviews and standard audits as appropriate Consideration of detailed and sometimes complex audit findings, taking a balanced view of the impact and determining the root cause Preparing and presenting reports that reflect the audit results with actionable recommendations Maintaining strong standards of documentation, supporting audit conclusions in compliance with GIAS requirements, the IA Charter, and IA methodology Coordinating and overseeing IA colleagues and co-sourced partner resources working on the audit Follow up management actions and ensure that they have been implemented and the risk addressed Build strong relationships with relevant senior stakeholders across the Bank and attend key committees Maintain awareness of other assurance activities in 1LOD/2LOD and within internal audit, and how this impacts own work Maintain awareness of emerging risks, regulatory developments and industry practices relating to transformation and change, adapting audit focus when required Contribute to continuous improvement in IA practices, e.g., use of AI tools Any other duties as required that reasonably fall within the job. And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: Strong understanding of change and transformation risk frameworks within financial services, including programme governance and delivery models. Experience assessing programme and project management methodologies, with a focus on identifying delivery risks, evaluating governance arrangements, and providing assurance over key controls across the change lifecycle. Awareness of regulatory expectations relating to outsourcing and change risk management. Experience of assurance over controls and compliance by design. Relevant professional qualification (e.g IIA qualification and / or specialist qualifications such as PRINCE2, MSP, Agile PM, SAFe qualifications or CISA). Proven experience in auditing or overseeing large-scale transformation or change programmes, including governance and delivery risk. Our promise to you We believe in "one in, one up" at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role! We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions! Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Good luck!
Jul 14, 2026
Full time
hackajob is collaborating with Metro Bank to connect them with exceptional professionals for this role. At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. What you will do: Support the Head of Audit to develop and execute the risk-based Transformation and Change Audit Plan to provide assurance to the Audit Committee and Board on programme delivery risks and report findings in a timely manner. This involves: Contributing to high level IA planning and prioritisation through an understanding of the Bank's major transformation programmes, change portfolios and strategic initiatives Determining the risks and key controls in scope and developing the test plan, including use of a range of audit techniques, from observation and interviews through to data analytics and AI tools Delivery of the audit work, using continuous monitoring, inflight reviews and standard audits as appropriate Consideration of detailed and sometimes complex audit findings, taking a balanced view of the impact and determining the root cause Preparing and presenting reports that reflect the audit results with actionable recommendations Maintaining strong standards of documentation, supporting audit conclusions in compliance with GIAS requirements, the IA Charter, and IA methodology Coordinating and overseeing IA colleagues and co-sourced partner resources working on the audit Follow up management actions and ensure that they have been implemented and the risk addressed Build strong relationships with relevant senior stakeholders across the Bank and attend key committees Maintain awareness of other assurance activities in 1LOD/2LOD and within internal audit, and how this impacts own work Maintain awareness of emerging risks, regulatory developments and industry practices relating to transformation and change, adapting audit focus when required Contribute to continuous improvement in IA practices, e.g., use of AI tools Any other duties as required that reasonably fall within the job. And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: Strong understanding of change and transformation risk frameworks within financial services, including programme governance and delivery models. Experience assessing programme and project management methodologies, with a focus on identifying delivery risks, evaluating governance arrangements, and providing assurance over key controls across the change lifecycle. Awareness of regulatory expectations relating to outsourcing and change risk management. Experience of assurance over controls and compliance by design. Relevant professional qualification (e.g IIA qualification and / or specialist qualifications such as PRINCE2, MSP, Agile PM, SAFe qualifications or CISA). Proven experience in auditing or overseeing large-scale transformation or change programmes, including governance and delivery risk. Our promise to you We believe in "one in, one up" at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role! We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions! Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Good luck!
hackajob is collaborating with Metro Bank to connect them with exceptional professionals for this role. At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. What you will do: Strategy & Proposition • Designing, launching, and continuously enhancing Metro Bank's Block Discounting and Receivables purchasing proposition. • Developing pricing models, facility structures, eligibility criteria, and risk parameters aligned to bank appetite. • Partnering with Product, Risk, Credit, Legal, and Operations to build a scalable, best in class capability. Business Development & Market Engagement • Creating and owning the growth strategy for Block Discounting and Receivables purchasing across the UK. • Building and managing relationships with independent asset finance lenders • Originating and converting high quality new business opportunities to meet annual lending and income targets. • Acting as the bank's subject matter expert at industry events and within professional networks. Credit & Risk Management • Leading the credit assessment process for new borrowers, including pre lend audits and portfolio analysis. • Ensuring strong financial, operational, and collateral risk review of each new facility. • Supporting the completion and annual renewal of uncommitted Block facilities. • Escalating early warning indicators and driving effective risk mitigation strategies. Audit & Portfolio Oversight • Overseeing all in life audits (quarterly or risk based), ensuring portfolio performance and compliance with covenants. • Ensuring adherence to minimum cover ratios, concentration limits, and collateral eligibility rules. • Maintaining visibility across borrower KYC/AML processes and aligning with Metro's Financial Crime expectations. • Managing ongoing MI and portfolio monitoring, ensuring timely reporting to senior leadership. Leadership & Operational Excellence • Leading and developing the Block Discounting and Receivables function • Creating and embedding processes, controls, and documentation to support safe, scalable lending. • Driving continuous improvement across customer onboarding, drawdown processing, and in life servicing. • Helping to shape the long term operating model, including people capability, systems, and external partners And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: • Deep experience in Block Discounting and Receivables purchases, wholesale funding, or independent lender finance. (You must already understand Block Discounting and Receivables mechanics, audit requirements, legal frameworks, and risk controls). • Proven track record in originating, structuring, and managing Block facilities or similar secured receivables based lending. • Strong understanding of HP, lease and loan agreements, asset finance markets, and independent lender operating models. • Experience of conducting or overseeing audits, including system reviews, portfolio performance testing, and fraud controls. • Strong commercial negotiation skills with an established network of asset finance lenders or brokers. • Excellent understanding of: Borrower Financial & Portfolio information, Eligible collateral rules, Minimum cover ratio testing, Concentration controls, Replacement paper mechanisms, Fixed and floating charges, Fraud risks (especially double funding). • Ability to analyse arrears data, portfolio characteristics and financial statements. • Strong awareness of regulatory expectations around KYC/AML reliance, Consumer Duty considerations, and money laundering risks. Our promise to you • We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions! Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Good luck!
Jul 14, 2026
Full time
hackajob is collaborating with Metro Bank to connect them with exceptional professionals for this role. At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. What you will do: Strategy & Proposition • Designing, launching, and continuously enhancing Metro Bank's Block Discounting and Receivables purchasing proposition. • Developing pricing models, facility structures, eligibility criteria, and risk parameters aligned to bank appetite. • Partnering with Product, Risk, Credit, Legal, and Operations to build a scalable, best in class capability. Business Development & Market Engagement • Creating and owning the growth strategy for Block Discounting and Receivables purchasing across the UK. • Building and managing relationships with independent asset finance lenders • Originating and converting high quality new business opportunities to meet annual lending and income targets. • Acting as the bank's subject matter expert at industry events and within professional networks. Credit & Risk Management • Leading the credit assessment process for new borrowers, including pre lend audits and portfolio analysis. • Ensuring strong financial, operational, and collateral risk review of each new facility. • Supporting the completion and annual renewal of uncommitted Block facilities. • Escalating early warning indicators and driving effective risk mitigation strategies. Audit & Portfolio Oversight • Overseeing all in life audits (quarterly or risk based), ensuring portfolio performance and compliance with covenants. • Ensuring adherence to minimum cover ratios, concentration limits, and collateral eligibility rules. • Maintaining visibility across borrower KYC/AML processes and aligning with Metro's Financial Crime expectations. • Managing ongoing MI and portfolio monitoring, ensuring timely reporting to senior leadership. Leadership & Operational Excellence • Leading and developing the Block Discounting and Receivables function • Creating and embedding processes, controls, and documentation to support safe, scalable lending. • Driving continuous improvement across customer onboarding, drawdown processing, and in life servicing. • Helping to shape the long term operating model, including people capability, systems, and external partners And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: • Deep experience in Block Discounting and Receivables purchases, wholesale funding, or independent lender finance. (You must already understand Block Discounting and Receivables mechanics, audit requirements, legal frameworks, and risk controls). • Proven track record in originating, structuring, and managing Block facilities or similar secured receivables based lending. • Strong understanding of HP, lease and loan agreements, asset finance markets, and independent lender operating models. • Experience of conducting or overseeing audits, including system reviews, portfolio performance testing, and fraud controls. • Strong commercial negotiation skills with an established network of asset finance lenders or brokers. • Excellent understanding of: Borrower Financial & Portfolio information, Eligible collateral rules, Minimum cover ratio testing, Concentration controls, Replacement paper mechanisms, Fixed and floating charges, Fraud risks (especially double funding). • Ability to analyse arrears data, portfolio characteristics and financial statements. • Strong awareness of regulatory expectations around KYC/AML reliance, Consumer Duty considerations, and money laundering risks. Our promise to you • We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions! Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Good luck!
hackajob is collaborating with Metro Bank to connect them with exceptional professionals for this role. 6 month FTC At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. What you will do: Define and lead the loyalty and membership strategy, creating the core behaviours, rewards and experiences that drive customer acquisition, engagement, advocacy and long-term value. Design a compelling customer value exchange that balances rewards, benefits and experiences while strengthening the bank's brand and customer proposition. Develop the commercial and loyalty economics model, ensuring a clear link between customer behaviour, programme engagement and sustainable business outcomes. Build and shape a differentiated partner ecosystem, working with internal and external stakeholders to source, integrate and manage reward and experience partners. Establish the data, personalisation and platform foundations required to deliver a modern, insight-led loyalty programme, including recommendations on capability, technology and delivery approach. Create and own the loyalty roadmap and programme blueprint, aligning Product, Technology, Data and Marketing teams around clear priorities, dependencies and delivery milestones. Define success measures and performance frameworks, providing clear evidence of customer engagement, commercial impact and programme effectiveness from launch and beyond. And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: Proven experience designing and launching loyalty, rewards or membership programmes from the ground up within customer-centric sectors such as retail, travel, financial services, telecommunications or hospitality. Strong expertise in behavioural design, customer engagement and loyalty economics, with the ability to translate customer needs into commercially successful programme strategies. Experience developing reward and partner ecosystem strategies, including the creation of compelling value propositions and commercial partnership models. Solid understanding of customer data, CRM, personalisation and segmentation approaches, and how these capabilities enable modern loyalty programmes. Experience evaluating loyalty, CRM and MarTech platforms, with the ability to assess capability requirements and provide clear technology recommendations. Strong strategic thinking and systems design capability, bringing together product, technology, marketing and data into a coherent customer engagement model. Exceptional stakeholder management and influencing skills, with the ability to build alignment and drive outcomes across a complex, matrixed organisation. Our promise to you • We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions! Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Good luck!
Jul 14, 2026
Full time
hackajob is collaborating with Metro Bank to connect them with exceptional professionals for this role. 6 month FTC At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. What you will do: Define and lead the loyalty and membership strategy, creating the core behaviours, rewards and experiences that drive customer acquisition, engagement, advocacy and long-term value. Design a compelling customer value exchange that balances rewards, benefits and experiences while strengthening the bank's brand and customer proposition. Develop the commercial and loyalty economics model, ensuring a clear link between customer behaviour, programme engagement and sustainable business outcomes. Build and shape a differentiated partner ecosystem, working with internal and external stakeholders to source, integrate and manage reward and experience partners. Establish the data, personalisation and platform foundations required to deliver a modern, insight-led loyalty programme, including recommendations on capability, technology and delivery approach. Create and own the loyalty roadmap and programme blueprint, aligning Product, Technology, Data and Marketing teams around clear priorities, dependencies and delivery milestones. Define success measures and performance frameworks, providing clear evidence of customer engagement, commercial impact and programme effectiveness from launch and beyond. And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: Proven experience designing and launching loyalty, rewards or membership programmes from the ground up within customer-centric sectors such as retail, travel, financial services, telecommunications or hospitality. Strong expertise in behavioural design, customer engagement and loyalty economics, with the ability to translate customer needs into commercially successful programme strategies. Experience developing reward and partner ecosystem strategies, including the creation of compelling value propositions and commercial partnership models. Solid understanding of customer data, CRM, personalisation and segmentation approaches, and how these capabilities enable modern loyalty programmes. Experience evaluating loyalty, CRM and MarTech platforms, with the ability to assess capability requirements and provide clear technology recommendations. Strong strategic thinking and systems design capability, bringing together product, technology, marketing and data into a coherent customer engagement model. Exceptional stakeholder management and influencing skills, with the ability to build alignment and drive outcomes across a complex, matrixed organisation. Our promise to you • We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions! Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Good luck!
hackajob is collaborating with Metro Bank to connect them with exceptional professionals for this role. At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are a part of a team that values individuality, collaboration, and long-standing relationships. As a Banking Representative, you will interact with our customers as the 'face' of Metro Bank, with a strong understanding of our products and services and the ability to deliver exceptional customer service. What you will do: You will be at the forefront of customer interactions, goingabove and beyondto provide customers with exceptional service and through understanding what products and services are suited to their needs. You will work as part of a team, prioritising tasks against changing customer demand and delivering on storeobjectives. You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions. And we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. Working Arrangements & Training: Metro Bank Maidstone is a Monday - Friday store. We are currently recruiting for full time, 37.5 hours across 5 days. Our colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm every day. If reasonable too we may ask you to work Saturdays in a store that is open. If this is the case, we will provide a day off in the week and any reasonable additional travel can be expensed. We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams' sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager. What you will need: Ability to build effective customer relationships in a fast-paced environment. Maintain meticulous attention to detail, even under pressure. Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers. Proficient in computer skills, including a working knowledge of Microsoft Office. While prior experience in finance or banking is not alwaysrequired, experience in handling customer service queries andoperatingin an environment that has controlled processes in place, is essential. Our promise to you: Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts Extensive training to build your knowledge and skills Internal opportunities for career advancement Upon completion of training, you will receive a salary uplift Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Good luck!
Jul 14, 2026
Full time
hackajob is collaborating with Metro Bank to connect them with exceptional professionals for this role. At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are a part of a team that values individuality, collaboration, and long-standing relationships. As a Banking Representative, you will interact with our customers as the 'face' of Metro Bank, with a strong understanding of our products and services and the ability to deliver exceptional customer service. What you will do: You will be at the forefront of customer interactions, goingabove and beyondto provide customers with exceptional service and through understanding what products and services are suited to their needs. You will work as part of a team, prioritising tasks against changing customer demand and delivering on storeobjectives. You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions. And we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. Working Arrangements & Training: Metro Bank Maidstone is a Monday - Friday store. We are currently recruiting for full time, 37.5 hours across 5 days. Our colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm every day. If reasonable too we may ask you to work Saturdays in a store that is open. If this is the case, we will provide a day off in the week and any reasonable additional travel can be expensed. We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams' sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager. What you will need: Ability to build effective customer relationships in a fast-paced environment. Maintain meticulous attention to detail, even under pressure. Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers. Proficient in computer skills, including a working knowledge of Microsoft Office. While prior experience in finance or banking is not alwaysrequired, experience in handling customer service queries andoperatingin an environment that has controlled processes in place, is essential. Our promise to you: Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts Extensive training to build your knowledge and skills Internal opportunities for career advancement Upon completion of training, you will receive a salary uplift Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Good luck!
