Stephen James (Automotive) Ltd (Mercedes)

We are seeking a proactive, organised, and customer-centric Sales Progressor to join our busy Mercedes-Benz dealership team in Dartford . This is an excellent opportunity for someone who enjoys coordinating sales processes, delivering exceptional customer service, and supporting the wider sales operation Why Join Hedin Automotive? Hedin Automotive is a well-established Mercedes-Benz partner with a strong presence across the region. We pride ourselves on delivering premium customer experiences and providing colleagues with a supportive, inclusive and development-focused workplace. Role Overview - Sales Progressor As a Sales Progressor , you will be responsible for managing the administrative and logistical processes that support vehicle sales. You will work closely with the Sales Team, and Logistics to monitor and progress orders, share updates, and ensure vehicles are delivered on time and to the expected standard. Main Responsibilities - Sales Progressor Maintain regular, professional communication with the Sales Team to update them on order status, delivery timescales and any required actions Coordinate with Sales Consultants, Aftersales, and Parts to prepare vehicles for handover Proactively identify potential delays or issues and escalate to the Sales Manager with recommended actions Handle queries sensitively and professionally, including escalation of concerns to the appropriate manager for resolution Contribute to continuous improvement of sales progression processes, documentation and internal communications Ideal Candidate Profile - Sales Progressor Previous experience in a dealership sales support, administration or progression role, ideally within a franchised automotive environment Excellent organisational skills with the ability to manage multiple tasks and priorities in a fast-paced environment Strong written and verbal communication skills with a customer-centric approach Proficient with CRM and DMS systems; confident in using Microsoft Office applications Attention to detail and commitment to accuracy Ability to work collaboratively across teams and build effective working relationships Problem-solving mindset and a proactive approach to resolving issues Right to work in the UK and full UK manual driving licence preferred Role Summary Location: Mercedes-Benz and smart - Dartford Working Hours: Full-time, typically 45 hours per week 8am to 6pm What We Offer - Rewards and Benefits Competitive salary and benefits package 25 days' annual leave plus bank holidays Generous staff discounts on Mercedes-Benz vehicles and accessories Employee assistance programme and wellbeing support Life insurance, pension scheme and long service recognition Cycle to Work scheme and other retail/ leisure discounts Opportunities for training, development and career progression within Hedin Automotive If you are organised, communicative and enthusiastic about delivering a seamless sales experience for our customers, we would like to hear from you. Please apply today to join our team at Hedin Automotive Mercedes-Benz Dartford.