2econd Chance

You ll be expected to run our eBay shop, improve performance, support other fundraising events, and help drive general fundraising activities. If you like variety and want to make a real impact, this role offers genuine scope to grow. Key Responsibilities 1. eCommerce & Online Sales Own and manage the day-to-day running of our eBay shop, including listings, sales, returns, customer messaging, and performance tracking Create, optimise, and maintain high-quality listings across eBay and other online sales channels Produce clear, accurate product descriptions and strong visual content Maintain an organised library of listing content and assets Work with the team internally to ensure accurate pricing based on product specifications Continuously improve listings, pricing, and conversion rates to drive revenue growth Monitor performance, identify trends, introduce new online sales platforms to implement improvements to support growth 2. Events, Pop-Ups & Fundraising Support Support planning and delivery of pop-up shops and fundraising events Assist with setup, merchandising, and customer engagement Help maximise sales and donations during events Contribute to fundraising campaigns and applications 3. Revenue Growth & Partnerships (Reframed) Promote and generate sales for framing services through Reframed Identify cross-selling opportunities with customers and donors Support growth of income across both the charity and its commercial activities 4. Customer Experience & Operations Provide timely, professional responses to customer enquiries Resolve issues relating to orders, returns, and products Maintain strong customer satisfaction and feedback ratings Ensure compliance with marketplace policies and charity standards 5. Performance & Continuous Improvement Track sales and fundraising performance against targets Identify opportunities to improve efficiency, revenue, and processes Proactively suggest and implement new ideas to grow income Take ownership of improving overall shop and sales performance What We re Looking For Essential Skills & Experience Commercially aware with proven experience managing eBay or similar eCommerce platforms Ability to independently run and improve online sales channels Strong understanding of listings, pricing, and conversion optimisation Excellent written communication skills (for listings and customer interaction) Self motivated and organised Positive team player, adaptable and hands on approach Motivated by social impact, sustainability, and community work Desirable Experience in a charity, fundraising, or social enterprise environment Knowledge of refurbished technology or resale markets

We re looking for a hands-on and adaptable IT professional who combines strong technical expertise with a commitment to social impact. This role blends operational IT leadership with vocational training support. You will take ownership of technical quality across our charitable refurbishment programme while working alongside teaching staff to support vulnerable adults in developing practical industry standard IT skills. Your contribution will directly support our mission to reduce the digital divide and create pathways into employment through technology. Key Responsibilities 1. Refurbishment, Training & Technical Quality Act as the technical lead for all refurbished devices, ensuring consistently high standards for resale or donation Support teachers in delivering hands-on training, guiding learners through disassembly, diagnostics, repair, and software installation Carry out final quality control checks before devices enter the sales or donation pipeline Identify faults early and ensure devices are fully functional to minimise post-sale issues Evaluate incoming donations from corporate partners to determine refurbishment viability and processing requirements. Manage software installation and licensing (Windows/Office) across refurbished and internal machines 2. eCommerce & Sales Support Work closely with the Multi-Channel Sales Executive to support online sales activity Provide accurate technical specifications and condition assessments for listings Advise on pricing based on performance, battery health, and hardware configuration Help identify which devices are suitable for eBay versus community distribution Liaise with donor should there be any technical issues with devices Develop and implement after-sales support for sold and donated devices. 3. Systems, Data & Infrastructure Oversee secure data wiping processes, ensuring full compliance with GDPR and data protection standards Manage the flow of devices through our CRM and inventory systems from donation to final use Maintain internal IT infrastructure, including network (Unifi Wi-Fi, LAN/WAN), patch panels, and server environment (IIS) Support hardware and systems including AWS environment, desktops, CCTV and display equipment Manage user accounts, backups, and disaster recovery processes to ensure continuity Provide general internal IT support across our systems What We re Looking For Technical Skills & Experience Strong hands-on experience with Hardware to include laptops, desktops, tablets and smartphone hardware repair, diagnostics, and refurbishment Experience managing small networks (Unifi, LAN/WAN, patch panels) Familiarity with server environments and server management (IIS, SQL), CRM systems, and business tools such as Xero Solid understanding of data security, GDPR, and secure data sanitisation Comfortable managing both infrastructure and day-to-day IT support Soft Skills Patient and approachable, with the ability to support individuals in a learning environment Able to explain technical concepts in a clear, simple way Practical problem-solver with a hands-on mindset within the charity Personal Attributes Proactive and self-sufficient takes ownership of technical standards and systems Strong attention to detail, particularly around quality control and data security Positive, supportive, and a team player Motivated by social impact, sustainability, and community development