Sightsavers

Title : Supporter Care Executive Location : Haywards Heath (hybrid working pattern please see details below) Contract : Permanent Salary : £24,461 - £28,778 About the role The Supporter Care Executive plays a vital role in delivering an exceptional experience to all UK donors. Acting as a key point of contact, the Supporter Care Executive will ensure that every supporter feels valued, informed and appreciated. You will handle a range of enquiries across phone, email and written correspondence, providing accurate information and resolving issues with warmth, professionalism and efficiency. Responsibilities To be directly responsible for efficiently responding to supporter and wider audience enquiries and donation pledges; adding value, taking every opportunity to promote and exceed expectations. Deliver a first-class experience to supporters by engaging in positive conversations through various communication channels, such as email, telephone and written media, meeting internal SLAs. Maintaining and updating the FAQs for agencies. Working with the Head of Fundraising Services and other internal teams on ad-hoc projects as required. Assisting in managing external agencies, including monitoring performance. Assisting with agency training and briefing. This is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details. About you You are someone who thrives on creating meaningful, positive interactions with supporters and the wider public. Bringing energy, empathy and clarity to every conversation, you take pride in delivering timely, thoughtful responses that build trust and demonstrate genuine appreciation. You enjoy working across different communication channels and are confident in adapting your tone and approach to suit the needs of each individual. Working Arrangements The post holder will be required to attend our modern Haywards Heath office on Tuesdays, Wednesdays and Thursdays. The remaining days can be worked remotely. While we anticipate this arrangement will suit most candidates, there may be some flexibility around working hours or the number of days spent in the office for exceptional candidates. Any adjustments would require prior approval, and we are happy to discuss this during the recruitment process. Jobholder Requirements Essential: Proven experience in a customer service environment dealing with the public by letter, email and telephone. An ability to manage multiple priorities and ensure deadlines/service levels are met. A professional and accountable approach to all areas of work with the desire and commitment to continuously improve. A positive and flexible approach. An understanding of and commitment to equality of opportunity for disabled people. Desirable: Experience of working in the charity sector. Next Steps To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying. As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply. Closing date: 8 February 2026

Senior Finance Systems & Projects Executive UK Make our finance systems work smarter, at scale. Lead enhancements to our integrated finance systems and drive change projects that improve controls, user experience, and outcomes across a global organisation Contract: 24-month Fixed-term contract Salary: £36,436 to £42,866 UK, Senegal (Dakar) or UAE - Specific Local Terms and Conditions Apply If working from home in the UK with monthly travel to our offices in Haywards Heath, West Sussex PLUS international travel to Asia and Africa. If based in Senegal (Dakar) or UAE then hybrid working from home and our offices What you ll do Co lead the Finance Systems & Projects function, partnering with the Head of Finance Systems & Projects. Own delivery of system/process improvements planning, researching/benchmarking, stakeholder management, and tracking progress to timelines. Provide expert training and day to day support to finance systems users; troubleshoot issues with internal and external stakeholders Keep process documentation current and aligned with the Sightsavers Financial Framework. Oversee maintenance and support for accounting, procurement, expenses, banking and related finance software within a robust control framework Plan and refresh training/eLearning so users have the right tools and guidance for their roles. Support global adoption of new finance processes through clear communication and engagement. Some international travel (Africa/Asia/UK) may be required up to 5 weeks per year What you ll bring Part qualified accountant (ACA/ACCA/ACMA) or equivalent experience; newly qualified welcome. Significant finance experience with a strong systems component; project management in a finance environment is desired. Strong grasp of accounting principles and controls; advanced knowledge of mid range accounting systems (ideally SUN Accounts). Familiarity with eProcurement/financial reporting (ideally Proactis); experience building/managing system interfaces. Comfortable working in complex international contexts and the charity regulatory environment. Excellent communication, stakeholder engagement, and documentation skills; organised, delivery focused, and logical problem solver. A clear commitment to equality of opportunity for disabled people. Please note that you must have the relevant existing and ongoing Right to Work for the duration of this contract as Sightsavers is unable to sponsor visas. This role must be worked from the UK, Dakar, Senegal or UAE for contractual and legal reasons. Please see the job description for full details Closing date: Monday 2 February at 12:00pm noon GMT (UK)