HealdProtect

Field Service Engineer HealdProtect Location: London & South of England (Field-based) Hours: Full-time, permanent (including occasional Saturdays & on-call rota) About HealdProtect HealdProtect is the service and maintenance division of Heald, a global leader in advanced perimeter security solutions for over 30 years. We install, maintain, and support unique physical protective systems across critical infrastructure, commercial environments, and public spaces. The Role This is a hands-on field-based engineering role responsible for: Installation, servicing, and maintenance of: Automatic bollards - including the multi-award-winning Matador Barriers Access control gates Associated control & safety systems Delivering both planned maintenance and reactive callouts Working across London, the South (as far north as Birmingham) in varied environments (urban, roadside, commercial) This role combines structured daytime work with independent out-of-hours response, requiring strong decision-making and ownership. What You MUST Be Able to Do (Core Requirements) Technical & Work Capabilities Diagnose and repair electrical and mechanical faults Carry out installation, commissioning, and servicing Perform planned preventative maintenance (PPM) Respond to breakdowns and resolve issues efficiently on-site Work safely in public, roadside, or live environments Working Style Work independently with minimal supervision Make real-time decisions on-site Handle pressure and unexpected challenges calmly Take ownership of problems from start to finish Practical Requirements Full UK driving licence Willingness to travel regularly across London & the South Comfortable working: Alone (including occasional night work) On an on-call rota Occasional Saturdays (5 days in 6 rota) Ability to pass background/security checks Nice-to-Have (Not Essential We Will Train You) Prior experience with: Bollards, barriers, gates, or access control systems Backgrounds such as: Mobile or breakdown engineer Plant / construction equipment HGV / fleet maintenance Reactive maintenance roles Industry-specific knowledge of security systems Important: Direct industry experience is not required full product training will be provided. This Role is NOT Suitable If You: Require a strict 9 5 routine Dislike travel or London driving Want predictable, low-pressure workdays Need constant supervision or support on-site Prefer passing issues on rather than owning solutions Are uncomfortable working alone or on call How the Job Works Daytime (Planned Work) Scheduled jobs routed by the office Multiple sites per day Focus on efficient, high-quality service Out-of-Hours (Reactive Work) Attend callouts independently Assess and decide the best action: Fix immediately Make safe Escalate if needed Key Behaviours for Success Our best engineers: Take initiative without being asked Stay composed under pressure See jobs through completely Take pride in solving problems properly Enjoy autonomy and responsibility What We Offer Full technical training and ongoing development Competitive salary + overtime + callout payments Company vehicle (fully equipped modern work van) Strong team support (field + factory) Varied, hands-on work with real responsibility Opportunity to work with award winning security systems backed by a solid team of people and positive work culture. The Reality of the Role (Transparency) This job can involve: London traffic, Late callouts, Problem-solving, Changing schedules The right person will enjoy this challenge, not avoid it. Summary This is a role for a self-reliant, hands-on engineer who: Enjoys fieldwork and problem-solving Takes ownership and responsibility Is comfortable with autonomy and occasional unpredictability If you ve read this and thought: That sounds exactly like the kind of work I m used to We want to hear from you!