Resicare Alliance Ltd
Wellington, Shropshire
Key Responsibilities Leadership & Team Management Support the Registered Manager in leading the home, deputising in their absence Mentor, guide, and supervise Team Leaders and staff to achieve high standards Conduct regular supervisions, appraisals, and performance reviews Assist with recruitment, induction, and training of staff Plan and manage staff rotas to meet the needs of clients and maintain safe staffing levels Care & Support Ensure high-quality care is delivered consistently across the home Support Adults in daily routines, education, activities, and life skills development Build positive relationships with adults and families while promoting a safe and nurturing environment Safeguarding & Professional Practice Promote and maintain a strong safeguarding culture throughout the home Ensure care plans, risk assessments, and behaviour management strategies are followed consistently Support staff in managing challenging behaviour and maintaining professional boundaries Ensure accurate recording and reporting, and contribute to care planning and reviews Compliance & Operational Oversight Ensure the home meets regulatory requirements. Support the Registered Manager in auditing records, monitoring policies, and maintaining quality standards Oversee health and safety, fire safety, and risk assessments Contribute to budgeting, resource management, and operational planning Partnership & Development Build positive relationships with families, social workers, and other professionals Support adults in maintaining meaningful connections where appropriate Undertake mandatory and ongoing professional development, and support staff to do the same Other Duties Ensure compliance with organisational policies, procedures, and regulatory requirements Promote equality, diversity, and inclusion in practice Undertake additional duties as required to support the safe and effective running of the home Model the organisation s values in practice and ensure they are embedded across the team Qualifications Essential Level 3 Diploma in care or equivalent Enhanced DBS check Desirable Level 5 leadership/management qualification in residential care Experience as a Team Leader or Deputy Manager Experience supervising or mentoring staff Full UK driving licence Skills & Attributes Essential Genuine motivation to make a difference to people's lives Calm, reflective, and resilient under pressure Strong leadership, mentoring, and supervisory skills Excellent communication skills, both written and verbal Commitment to safeguarding and promotingpeople's welfare Ability to manage competing priorities and support a high-performing team Desirable Experience working within a regulated residential care environment Experience supporting people with complex needs or challenging behaviours Budgeting or operational management experience Knowledge Essential Understanding of the needs of vulnerable people Knowledge of safeguarding and residential care regulations Awareness of equality, diversity, and anti-discriminatory practice Desirable Knowledge of behaviour management strategies and risk assessment Understanding of staff supervision and coaching Understanding of HR processes relevant to residential care, including recruitment, disciplinary and grievance procedures, and performance improvement plans Living Our Values Essential Demonstrates professional, respectful, and accountable behaviour Acts with integrity and consistency, even in challenging situations Communicates openly and works collaboratively with others Shows compassion, patience, and commitment to supporting people Takes responsibility for their development and contributes positively to team culture
Key Responsibilities Leadership & Team Management Support the Registered Manager in leading the home, deputising in their absence Mentor, guide, and supervise Team Leaders and staff to achieve high standards Conduct regular supervisions, appraisals, and performance reviews Assist with recruitment, induction, and training of staff Plan and manage staff rotas to meet the needs of clients and maintain safe staffing levels Care & Support Ensure high-quality care is delivered consistently across the home Support Adults in daily routines, education, activities, and life skills development Build positive relationships with adults and families while promoting a safe and nurturing environment Safeguarding & Professional Practice Promote and maintain a strong safeguarding culture throughout the home Ensure care plans, risk assessments, and behaviour management strategies are followed consistently Support staff in managing challenging behaviour and maintaining professional boundaries Ensure accurate recording and reporting, and contribute to care planning and reviews Compliance & Operational Oversight Ensure the home meets regulatory requirements. Support the Registered Manager in auditing records, monitoring policies, and maintaining quality standards Oversee health and safety, fire safety, and risk assessments Contribute to budgeting, resource management, and operational planning Partnership & Development Build positive relationships with families, social workers, and other professionals Support adults in maintaining meaningful connections where appropriate Undertake mandatory and ongoing professional development, and support staff to do the same Other Duties Ensure compliance with organisational policies, procedures, and regulatory requirements Promote equality, diversity, and inclusion in practice Undertake additional duties as required to support the safe and effective running of the home Model the organisation s values in practice and ensure they are embedded across the team Qualifications Essential Level 3 Diploma in care or equivalent Enhanced DBS check Desirable Level 5 leadership/management qualification in residential care Experience as a Team Leader or Deputy Manager Experience supervising or mentoring staff Full UK driving licence Skills & Attributes Essential Genuine motivation to make a difference to people's lives Calm, reflective, and resilient under pressure Strong leadership, mentoring, and supervisory skills Excellent communication skills, both written and verbal Commitment to safeguarding and promotingpeople's welfare Ability to manage competing priorities and support a high-performing team Desirable Experience working within a regulated residential care environment Experience supporting people with complex needs or challenging behaviours Budgeting or operational management experience Knowledge Essential Understanding of the needs of vulnerable people Knowledge of safeguarding and residential care regulations Awareness of equality, diversity, and anti-discriminatory practice Desirable Knowledge of behaviour management strategies and risk assessment Understanding of staff supervision and coaching Understanding of HR processes relevant to residential care, including recruitment, disciplinary and grievance procedures, and performance improvement plans Living Our Values Essential Demonstrates professional, respectful, and accountable behaviour Acts with integrity and consistency, even in challenging situations Communicates openly and works collaboratively with others Shows compassion, patience, and commitment to supporting people Takes responsibility for their development and contributes positively to team culture
Resicare Alliance Ltd
Wellington, Shropshire
Main purpose of the role: The Residential Support Worker plays a vital role in providing safe, compassionate, and person-centred care to adults living within our residential service. Working as part of a dedicated team, you will support individuals with a range of needs to maintain their independence, develop daily living skills, and live fulfilling lives. Every interaction is an opportunity to promote dignity, encourage choice, and provide reassurance through consistent, respectful support. This is a rewarding but responsible role that requires emotional resilience, compassion, professionalism, and a genuine commitment to improving outcomes for the people we support. We welcome applications from both experienced practitioners and those new to adult social care who demonstrate the values and potential to succeed. This role is suited to both developing and experienced practitioners committed to delivering high-quality care and promoting wellbeing. Our Values and Ways of Working We expect our team members to act professionally, respectfully, and with integrity at all times, taking responsibility for their practice while supporting colleagues to succeed. Our staff are approachable, reflective, and take pride in how they represent themselves, the organisation, and the people in our care. We value dependable individuals who bring consistency, positivity, and accountability to their role. We encourage curiosity, learning, and professional growth, recognising that confident staff create safer and more empowering environments. We work collaboratively, valuing different perspectives and communicating openly. Trust, mutual respect, and a shared commitment to person-centred care underpin everything we do. Key Responsibilities Care & Support Provide high-quality, person-centred care that promotes dignity, independence, and wellbeing Build positive, appropriate relationships based on trust, respect, and consistency Support individuals in daily routines including personal care, activities, health appointments, and life skills Contribute to creating a warm, welcoming, and homely environment Encourage participation in activities that support social engagement, confidence, and quality of life Safeguarding Promote a strong safeguarding culture and maintain a safe environment at all times Recognise and respond appropriately to concerns, reporting in line with safeguarding procedures Maintain professional boundaries and act as a positive role model Support individuals to feel safe, respected, and heard Professional Practice Follow care plans, risk assessments, and support strategies consistently Use positive approaches to support individuals who may experience distress or behavioural challenges Remain calm and professional in complex or high-pressure situations Demonstrate emotional resilience and reflective practice Recording & Accountability Maintain accurate, timely, and professional records. Contribute to care planning and review processes. Participate in handovers, team meetings, and supervision Team Working Work collaboratively with colleagues to ensure consistent care practices. Communicate effectively and share relevant information. Take direction from senior staff while using initiative appropriately. Partnership Working Engage respectfully with families, healthcare professionals, social workers, and other partners Support individuals to maintain important relationships where appropriate Promote community involvement and inclusion Development Undertake mandatory training and actively engage in ongoing professional development Work towards the Level 2 or 3 Diploma in Health & Social Care within required timescales if not already achieved Other Duties Carry out all responsibilities in accordance with organisational policies, procedures, and regulatory requirements. Promote equality, diversity, and inclusion in practice. Fulfil health and safety responsibilities to maintain a safe environment. Undertake additional duties reasonably required to support the safe and effective running of the home.
Main purpose of the role: The Residential Support Worker plays a vital role in providing safe, compassionate, and person-centred care to adults living within our residential service. Working as part of a dedicated team, you will support individuals with a range of needs to maintain their independence, develop daily living skills, and live fulfilling lives. Every interaction is an opportunity to promote dignity, encourage choice, and provide reassurance through consistent, respectful support. This is a rewarding but responsible role that requires emotional resilience, compassion, professionalism, and a genuine commitment to improving outcomes for the people we support. We welcome applications from both experienced practitioners and those new to adult social care who demonstrate the values and potential to succeed. This role is suited to both developing and experienced practitioners committed to delivering high-quality care and promoting wellbeing. Our Values and Ways of Working We expect our team members to act professionally, respectfully, and with integrity at all times, taking responsibility for their practice while supporting colleagues to succeed. Our staff are approachable, reflective, and take pride in how they represent themselves, the organisation, and the people in our care. We value dependable individuals who bring consistency, positivity, and accountability to their role. We encourage curiosity, learning, and professional growth, recognising that confident staff create safer and more empowering environments. We work collaboratively, valuing different perspectives and communicating openly. Trust, mutual respect, and a shared commitment to person-centred care underpin everything we do. Key Responsibilities Care & Support Provide high-quality, person-centred care that promotes dignity, independence, and wellbeing Build positive, appropriate relationships based on trust, respect, and consistency Support individuals in daily routines including personal care, activities, health appointments, and life skills Contribute to creating a warm, welcoming, and homely environment Encourage participation in activities that support social engagement, confidence, and quality of life Safeguarding Promote a strong safeguarding culture and maintain a safe environment at all times Recognise and respond appropriately to concerns, reporting in line with safeguarding procedures Maintain professional boundaries and act as a positive role model Support individuals to feel safe, respected, and heard Professional Practice Follow care plans, risk assessments, and support strategies consistently Use positive approaches to support individuals who may experience distress or behavioural challenges Remain calm and professional in complex or high-pressure situations Demonstrate emotional resilience and reflective practice Recording & Accountability Maintain accurate, timely, and professional records. Contribute to care planning and review processes. Participate in handovers, team meetings, and supervision Team Working Work collaboratively with colleagues to ensure consistent care practices. Communicate effectively and share relevant information. Take direction from senior staff while using initiative appropriately. Partnership Working Engage respectfully with families, healthcare professionals, social workers, and other partners Support individuals to maintain important relationships where appropriate Promote community involvement and inclusion Development Undertake mandatory training and actively engage in ongoing professional development Work towards the Level 2 or 3 Diploma in Health & Social Care within required timescales if not already achieved Other Duties Carry out all responsibilities in accordance with organisational policies, procedures, and regulatory requirements. Promote equality, diversity, and inclusion in practice. Fulfil health and safety responsibilities to maintain a safe environment. Undertake additional duties reasonably required to support the safe and effective running of the home.
