About the team We have big goals over the next few years. We're going to be fighting for mental health in a way we never have before. Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve. About the teamThe Supporter Experience Design Team plays a vital role at Mind, ensuring our supporter data is accurate, efficient, and impactful. Working closely with key internal teams and external partners, we manage the end-to-end lifecycle of our data - from initial imports through to continuous enhancement of data quality. This work directly supports our Engaging Mind strategic pillar, helping to enhance supporter experience and strengthen our fundraising efforts.We are: - A passionate, collaborative team dedicated to delivering efficiency and accuracy- Committed to using data and technology to drive continuous improvement across fundraising activities- Focused on creating seamless, meaningful experiences for our supporters and maximising the impact of every donation Team information Will you join us? The Supporter Experience Design Team is central to ensuring the smooth and efficient processing of Mind's supporter data, underpinning our fundraising success. Acting as the backbone of our data import processes, we work closely with colleagues and external partners to deliver high-quality, reliable data that maximises our charitable impact. By harnessing business intelligence, technology, and strategic collaboration, we are modernising our operations and embedding a culture of innovation and continuous improvement. Our mission is to ensure that everyone facing a mental health challenge receives the support and respect they deserve. As a team, we contribute to this by maintaining exceptional data quality and enabling outstanding supporter engagement at every touchpoint. This role requires a Disclosure and Barring Service (DBS) check. Key duties and responsibilities The post holder will: Lead Mind's Gift Aid function to maximise income from fundraising activities. Work cross-functionally with Fundraising, Finance and Compliance teams to optimise Gift Aid performance. Ensure best practice in the collection, processing and claiming of Gift Aid across all income streams. Monitor, improve and embed efficient Gift Aid processes, adapting to new products and income opportunities. Provide insight and reporting to teams to help maximise Gift Aid income and performance. Develop clear, engaging messaging to promote tax-efficient giving to supporters. Maintain full compliance with HMRC regulations and internal governance requirements. Act as Mind's subject matter expert and first point of contact for all Gift Aid queries. Build strong relationships with HMRC, sector peers and internal stakeholders to share best practice. Lead on Gift Aid audits, including HMRC visits, ensuring robust audit trails and implementation of recommendations. Oversee document management and archiving systems for Gift Aid declarations, including third-party records. Contribute to wider organisational objectives through leadership, collaboration and continuous improvement. Mind's equity statement Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.Interviews will take place during the week commencing 29th June.
Jun 05, 2026
Full time
About the team We have big goals over the next few years. We're going to be fighting for mental health in a way we never have before. Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve. About the teamThe Supporter Experience Design Team plays a vital role at Mind, ensuring our supporter data is accurate, efficient, and impactful. Working closely with key internal teams and external partners, we manage the end-to-end lifecycle of our data - from initial imports through to continuous enhancement of data quality. This work directly supports our Engaging Mind strategic pillar, helping to enhance supporter experience and strengthen our fundraising efforts.We are: - A passionate, collaborative team dedicated to delivering efficiency and accuracy- Committed to using data and technology to drive continuous improvement across fundraising activities- Focused on creating seamless, meaningful experiences for our supporters and maximising the impact of every donation Team information Will you join us? The Supporter Experience Design Team is central to ensuring the smooth and efficient processing of Mind's supporter data, underpinning our fundraising success. Acting as the backbone of our data import processes, we work closely with colleagues and external partners to deliver high-quality, reliable data that maximises our charitable impact. By harnessing business intelligence, technology, and strategic collaboration, we are modernising our operations and embedding a culture of innovation and continuous improvement. Our mission is to ensure that everyone facing a mental health challenge receives the support and respect they deserve. As a team, we contribute to this by maintaining exceptional data quality and enabling outstanding supporter engagement at every touchpoint. This role requires a Disclosure and Barring Service (DBS) check. Key duties and responsibilities The post holder will: Lead Mind's Gift Aid function to maximise income from fundraising activities. Work cross-functionally with Fundraising, Finance and Compliance teams to optimise Gift Aid performance. Ensure best practice in the collection, processing and claiming of Gift Aid across all income streams. Monitor, improve and embed efficient Gift Aid processes, adapting to new products and income opportunities. Provide insight and reporting to teams to help maximise Gift Aid income and performance. Develop clear, engaging messaging to promote tax-efficient giving to supporters. Maintain full compliance with HMRC regulations and internal governance requirements. Act as Mind's subject matter expert and first point of contact for all Gift Aid queries. Build strong relationships with HMRC, sector peers and internal stakeholders to share best practice. Lead on Gift Aid audits, including HMRC visits, ensuring robust audit trails and implementation of recommendations. Oversee document management and archiving systems for Gift Aid declarations, including third-party records. Contribute to wider organisational objectives through leadership, collaboration and continuous improvement. Mind's equity statement Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.Interviews will take place during the week commencing 29th June.
Mind National Association for Mental Health
Cardiff, South Glamorgan
About the team We have big goals over the next few years. We're going to be fighting for mental health in a way we never have before. Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve. Team information Will you join us? We are recruiting for a Senior Supporter Care Officer to join our team at Mind. Mind's Supporter Care Team play a vital role in ensuring that we deliver an outstanding customer service to supporters and the general public, guaranteeing an excellent experience with Mind, leaving our supporters feeling valued and committed to our cause. You will work closely with the team manager as well as two other Senior Officers, and 6 Co-rdinators. You will directly line manage 3 Co-ordinators, ensuring work is completed within SLAs, supporting with coaching and ensuring high quality standards are achieved by working with individuals to develop and improve whilst always keeping supporters at the heart of what we do. Engagement and communication is key to this role and will require someone who has significant line management experience and who is above all else, compassionate, resilient and who thrives in a busy, customer facing environment. This role requires a Disclosure and Barring Service (DBS) check. Key duties and responsibilities The post holder will: -Line manage 3 Co-ordinators and support the whole team to ensure timely, high quality communications with supporters and the general public. - Monitor quality and provide structured feedback on performance, creating bespoke development plans with team members. - Support the management team with complaint handling and resolution, responding to complex emails and acting as an escalation point for Safeguarding concerns identified during team interactions (it is essential the post holder has Safeguarding experience) -Create process notes, ensuring the team are briefed on upcoming activities and that templates and FAQs are up to date. -Lead on and participate in team wide projects to utilise AI and other technology to improve supporter experiences - Act as first line of support for the team on a day to day basis to resolve real time queries -Foster strong relationships with the fundraising teams we work closely with, helping ensure events and activities are successful and engagement opportunities maximised. Mind's equity statement Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
Jun 05, 2026
Full time
About the team We have big goals over the next few years. We're going to be fighting for mental health in a way we never have before. Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve. Team information Will you join us? We are recruiting for a Senior Supporter Care Officer to join our team at Mind. Mind's Supporter Care Team play a vital role in ensuring that we deliver an outstanding customer service to supporters and the general public, guaranteeing an excellent experience with Mind, leaving our supporters feeling valued and committed to our cause. You will work closely with the team manager as well as two other Senior Officers, and 6 Co-rdinators. You will directly line manage 3 Co-ordinators, ensuring work is completed within SLAs, supporting with coaching and ensuring high quality standards are achieved by working with individuals to develop and improve whilst always keeping supporters at the heart of what we do. Engagement and communication is key to this role and will require someone who has significant line management experience and who is above all else, compassionate, resilient and who thrives in a busy, customer facing environment. This role requires a Disclosure and Barring Service (DBS) check. Key duties and responsibilities The post holder will: -Line manage 3 Co-ordinators and support the whole team to ensure timely, high quality communications with supporters and the general public. - Monitor quality and provide structured feedback on performance, creating bespoke development plans with team members. - Support the management team with complaint handling and resolution, responding to complex emails and acting as an escalation point for Safeguarding concerns identified during team interactions (it is essential the post holder has Safeguarding experience) -Create process notes, ensuring the team are briefed on upcoming activities and that templates and FAQs are up to date. -Lead on and participate in team wide projects to utilise AI and other technology to improve supporter experiences - Act as first line of support for the team on a day to day basis to resolve real time queries -Foster strong relationships with the fundraising teams we work closely with, helping ensure events and activities are successful and engagement opportunities maximised. Mind's equity statement Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
About the team We have big goals over the next few years. We're going to be fighting for mental health in a way we never have before. Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve. Team information Will you join us? We won't give up until everyone experiencing a mental health problem gets the support and respect they deserve. We know we can't achieve this alone. That's why we work closely with organisations and companies that share our commitment to ensuring everyone can access mental health support when they need it. As part of our Corporate Partnerships team, you'll play a vital role in developing and delivering impactful collaborations. From employee fundraising and bespoke awareness campaigns to tackling mental health stigma, gift-in-kind partnerships and donations. No two partnerships are the same. The Corporate Partnerships team is part of the wider Income Generation Directorate, which brings together Fundraising, Retail, Business Development and Operations into a single, unified function. Together, we share responsibility for delivering sustainable income growth, strong performance and meaningful organisational impact. Everyone plays a role in this collective approach, working across teams to achieve ambitious targets, strengthen supporter and partner relationships, and embed commercially minded, mission-led ways of working. This role requires a Disclosure and Barring Service (DBS) check. Key duties and responsibilities The Postholder will provide excellent relationship and account management to Mind's existing corporate partnerships to maximise mutual value and impact. They will plan and deliver partnership initiatives, in line with the CorporatePartnerships strategy, to achieve ambitious income targets. This role will contribute to the Corporate Partnerships team accountabilities: -Secure and grow restricted and unrestricted income via out mutually beneficialcorporate partnerships -Develop and enable corporate partnerships that deliver added value benefits to Mind and it's work i.e. gift-in-kind and pro-bono support -Develop and enable corporate partnerships in support of Mind reaching new audiences -Deliver an excellent experience in support of effective, long-term relationships Mind's equity statement Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
Jun 05, 2026
Full time
About the team We have big goals over the next few years. We're going to be fighting for mental health in a way we never have before. Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve. Team information Will you join us? We won't give up until everyone experiencing a mental health problem gets the support and respect they deserve. We know we can't achieve this alone. That's why we work closely with organisations and companies that share our commitment to ensuring everyone can access mental health support when they need it. As part of our Corporate Partnerships team, you'll play a vital role in developing and delivering impactful collaborations. From employee fundraising and bespoke awareness campaigns to tackling mental health stigma, gift-in-kind partnerships and donations. No two partnerships are the same. The Corporate Partnerships team is part of the wider Income Generation Directorate, which brings together Fundraising, Retail, Business Development and Operations into a single, unified function. Together, we share responsibility for delivering sustainable income growth, strong performance and meaningful organisational impact. Everyone plays a role in this collective approach, working across teams to achieve ambitious targets, strengthen supporter and partner relationships, and embed commercially minded, mission-led ways of working. This role requires a Disclosure and Barring Service (DBS) check. Key duties and responsibilities The Postholder will provide excellent relationship and account management to Mind's existing corporate partnerships to maximise mutual value and impact. They will plan and deliver partnership initiatives, in line with the CorporatePartnerships strategy, to achieve ambitious income targets. This role will contribute to the Corporate Partnerships team accountabilities: -Secure and grow restricted and unrestricted income via out mutually beneficialcorporate partnerships -Develop and enable corporate partnerships that deliver added value benefits to Mind and it's work i.e. gift-in-kind and pro-bono support -Develop and enable corporate partnerships in support of Mind reaching new audiences -Deliver an excellent experience in support of effective, long-term relationships Mind's equity statement Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
About the team We have big goals over the next few years. We're going to be fighting for mental health in a way we never have before. Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve. Team information Will you join us? We won't give up until everyone experiencing a mental health problem gets the support and respect they deserve. We know we can't achieve this alone. That's why we work closely with organisations and companies that share our commitment to ensuring everyone can access mental health support when they need it. As part of our Corporate Partnerships team, you'll play a vital role in developing and delivering impactful collaborations. From employee fundraising and bespoke awareness campaigns to tackling mental health stigma, gift-in-kind partnerships and donations. No two partnerships are the same. The Corporate Partnerships team is part of the wider Income Generation Directorate, which brings together Fundraising, Retail, Business Development and Operations into a single, unified function. Together, we share responsibility for delivering sustainable income growth, strong performance and meaningful organisational impact. Everyone plays a role in this collective approach, working across teams to achieve ambitious targets, strengthen supporter and partner relationships, and embed commercially minded, mission-led ways of working. This role requires a Disclosure and Barring Service (DBS) check. Key duties and responsibilities The Postholder will provide excellent relationship and account management to Mind's existing corporate partnerships to maximise mutual value and impact. They will plan and deliver partnership initiatives, in line with the CorporatePartnerships strategy, to achieve ambitious income targets. This role will contribute to the Corporate Partnerships team accountabilities: -Secure and grow restricted and unrestricted income via out mutually beneficial corporate partnerships -Develop and enable corporate partnerships that deliver added value benefits to Mind and it's work i.e. gift-in-kind and pro-bono support -Develop and enable corporate partnerships in support of Mind reaching new audiences -Deliver an excellent experience in support of effective, long-term relationships Mind's equity statement Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
Jun 05, 2026
Full time
About the team We have big goals over the next few years. We're going to be fighting for mental health in a way we never have before. Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve. Team information Will you join us? We won't give up until everyone experiencing a mental health problem gets the support and respect they deserve. We know we can't achieve this alone. That's why we work closely with organisations and companies that share our commitment to ensuring everyone can access mental health support when they need it. As part of our Corporate Partnerships team, you'll play a vital role in developing and delivering impactful collaborations. From employee fundraising and bespoke awareness campaigns to tackling mental health stigma, gift-in-kind partnerships and donations. No two partnerships are the same. The Corporate Partnerships team is part of the wider Income Generation Directorate, which brings together Fundraising, Retail, Business Development and Operations into a single, unified function. Together, we share responsibility for delivering sustainable income growth, strong performance and meaningful organisational impact. Everyone plays a role in this collective approach, working across teams to achieve ambitious targets, strengthen supporter and partner relationships, and embed commercially minded, mission-led ways of working. This role requires a Disclosure and Barring Service (DBS) check. Key duties and responsibilities The Postholder will provide excellent relationship and account management to Mind's existing corporate partnerships to maximise mutual value and impact. They will plan and deliver partnership initiatives, in line with the CorporatePartnerships strategy, to achieve ambitious income targets. This role will contribute to the Corporate Partnerships team accountabilities: -Secure and grow restricted and unrestricted income via out mutually beneficial corporate partnerships -Develop and enable corporate partnerships that deliver added value benefits to Mind and it's work i.e. gift-in-kind and pro-bono support -Develop and enable corporate partnerships in support of Mind reaching new audiences -Deliver an excellent experience in support of effective, long-term relationships Mind's equity statement Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
About the team We have big goals over the next few years. We're going to be fighting for mental health in a way we never have before. Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve. Team information Will you join us? We're recruiting a Senior Data Selections Analyst to join Mind's Analytics and Insight Team. This is a hands-on role responsible for delivering high-quality data selections, supporter segmentation, data validation and campaign support across Mind's fundraising and engagement activities. Working closely with fundraising, communications and data colleagues, you'll help ensure supporters receive relevant and timely communications while maintaining excellent standards of data quality and compliance. You'll play a key role in delivering audience selections, supporting campaign planning, improving data quality and helping colleagues make informed, data-driven decisions. We'd like to hear from you if you have: • Experience delivering end-to-end campaign selections, from briefing through to data outputs and reporting.• Experience using FastStats Discoverer (or a similar marketing database and segmentation tool).• Strong knowledge of CRM systems and data quality management, ideally including Dynamics 365.• Experience using SQL/T-SQL to query, validate and investigate data.• Excellent communication skills with the ability to work collaboratively with both technical and non-technical stakeholders. Interviews are expected to take place during the week commencing 22 June 2026. This role requires a Disclosure and Barring Service (DBS) check. Key duties and responsibilities The post holder will: • Deliver accurate and timely audience selections, segmentation and data extracts to support fundraising, marketing and supporter engagement activities. • Work with stakeholders to translate campaign requirements into effective data selections, ensuring all outputs meet agreed briefs, deadlines and compliance requirements. • Support the delivery of automated and multi-channel supporter journeys through the creation, testing and validation of audience selections. • Use FastStats, SQL and other analytical tools to investigate data, validate outputs and identify opportunities to improve data quality and campaign performance. • Carry out data quality checks, imports and reconciliations, ensuring the integrity and accuracy of supporter data across Mind's systems. • Provide expert advice and support to colleagues on data selections, segmentation, CRM data structures and best practice use of supporter data. • Develop and maintain documentation, processes and guidance to support consistent and efficient ways of working. • Work collaboratively with colleagues across fundraising, communications, digital and supporter experience teams to deliver supporter-centric and data-driven campaigns. • Contribute to continuous improvement initiatives, identifying opportunities to increase automation, efficiency and effectiveness across data and campaign delivery processes. • Ensure all activities are undertaken in line with GDPR, data protection legislation, Gift Aid regulations and Mind's internal policies and procedures. Mind's equity statement Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
Jun 05, 2026
Full time
About the team We have big goals over the next few years. We're going to be fighting for mental health in a way we never have before. Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve. Team information Will you join us? We're recruiting a Senior Data Selections Analyst to join Mind's Analytics and Insight Team. This is a hands-on role responsible for delivering high-quality data selections, supporter segmentation, data validation and campaign support across Mind's fundraising and engagement activities. Working closely with fundraising, communications and data colleagues, you'll help ensure supporters receive relevant and timely communications while maintaining excellent standards of data quality and compliance. You'll play a key role in delivering audience selections, supporting campaign planning, improving data quality and helping colleagues make informed, data-driven decisions. We'd like to hear from you if you have: • Experience delivering end-to-end campaign selections, from briefing through to data outputs and reporting.• Experience using FastStats Discoverer (or a similar marketing database and segmentation tool).• Strong knowledge of CRM systems and data quality management, ideally including Dynamics 365.• Experience using SQL/T-SQL to query, validate and investigate data.• Excellent communication skills with the ability to work collaboratively with both technical and non-technical stakeholders. Interviews are expected to take place during the week commencing 22 June 2026. This role requires a Disclosure and Barring Service (DBS) check. Key duties and responsibilities The post holder will: • Deliver accurate and timely audience selections, segmentation and data extracts to support fundraising, marketing and supporter engagement activities. • Work with stakeholders to translate campaign requirements into effective data selections, ensuring all outputs meet agreed briefs, deadlines and compliance requirements. • Support the delivery of automated and multi-channel supporter journeys through the creation, testing and validation of audience selections. • Use FastStats, SQL and other analytical tools to investigate data, validate outputs and identify opportunities to improve data quality and campaign performance. • Carry out data quality checks, imports and reconciliations, ensuring the integrity and accuracy of supporter data across Mind's systems. • Provide expert advice and support to colleagues on data selections, segmentation, CRM data structures and best practice use of supporter data. • Develop and maintain documentation, processes and guidance to support consistent and efficient ways of working. • Work collaboratively with colleagues across fundraising, communications, digital and supporter experience teams to deliver supporter-centric and data-driven campaigns. • Contribute to continuous improvement initiatives, identifying opportunities to increase automation, efficiency and effectiveness across data and campaign delivery processes. • Ensure all activities are undertaken in line with GDPR, data protection legislation, Gift Aid regulations and Mind's internal policies and procedures. Mind's equity statement Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
Mind National Association for Mental Health
Cardiff, South Glamorgan
About the team We have big goals over the next few years. We're going to be fighting for mental health in a way we never have before. Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve. Team information Will you join us? We're recruiting three Legacy & In Memory Officers to join Mind's Legacy & In Memory team. Our team recruits and builds meaningful relationships with supporters who choose to leave a gift in their Will to Mind or donate in memory of a loved one. We create thoughtful, insight-led campaigns and stewardship that grow long-term support, deliver excellent supporter experiences and help secure sustainable income for Mind. The Legacy & In Memory team is part of a wider Mass Engagement team. In this financial year, Mass Engagement is responsible for raising more than £23 million so that Mind can fight for timely access to great quality mental health care for all. This role requires a Disclosure and Barring Service (DBS) check. Key duties and responsibilities The post holder will: The Legacy & In Memory Officer will help plan, deliver and evaluate fundraising campaigns and supporter journeys from end to end. You will lead on delegated campaigns and projects to build engagement with supporters and drive long term support to Mind. You'll use data and insight and work with colleagues and external stakeholders to optimise activity and deliver an excellent supporter experience for our legacy supporters and in memory donors. Mind's equity statement Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
Jun 05, 2026
Full time
About the team We have big goals over the next few years. We're going to be fighting for mental health in a way we never have before. Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve. Team information Will you join us? We're recruiting three Legacy & In Memory Officers to join Mind's Legacy & In Memory team. Our team recruits and builds meaningful relationships with supporters who choose to leave a gift in their Will to Mind or donate in memory of a loved one. We create thoughtful, insight-led campaigns and stewardship that grow long-term support, deliver excellent supporter experiences and help secure sustainable income for Mind. The Legacy & In Memory team is part of a wider Mass Engagement team. In this financial year, Mass Engagement is responsible for raising more than £23 million so that Mind can fight for timely access to great quality mental health care for all. This role requires a Disclosure and Barring Service (DBS) check. Key duties and responsibilities The post holder will: The Legacy & In Memory Officer will help plan, deliver and evaluate fundraising campaigns and supporter journeys from end to end. You will lead on delegated campaigns and projects to build engagement with supporters and drive long term support to Mind. You'll use data and insight and work with colleagues and external stakeholders to optimise activity and deliver an excellent supporter experience for our legacy supporters and in memory donors. Mind's equity statement Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
About the team Even though 1 in 4 people have mental health problems, most of us don't get the help we need. This has to change. We have big goals over the next few years. We're going to be fighting for mental health in a way we never have before. Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve. The Individual Giving team is focused on recruiting supporters to give a one-off donation or a direct debit to Mind. The team creates insight-led and creative fundraising campaigns and stewardship activities that acquire, retain and deepen engagement with supporters building long-term relationships that help deliver income for Mind. About the role Will you join us? We're recruiting 2 x Individual Giving Officer roles to join the team. As an Individual Giving Officer, you will support the Senior Individual Giving Officer in generating and delivering inspiring and motivating marketing and stewardship communications - as well as leading on delegated campaigns and projects, to build engagement with supporters and drive long term support for Mind. You will deliver marketing campaigns from beginning to end - from writing briefs and working with agencies and internal teams on media, creative, data, print, production, and fulfilment, to collating results and using data and insight to optimise activity and deliver a brilliant supporter experience. You'll be joining a team of friendly and passionate fundraisers, and you'll be supported to develop your skills and personal development plans in a wellbeing focused environment. The Individual Giving team is a part of the wider Mass Engagement team, and you will play a pivot role in helping the team to reach and exceed their target of raising over £23 million, so that Mind can fight for timely access to great quality care for all. This role requires a Disclosure and Barring Service (DBS) check. About you We'd like to hear from you if you have -Experience in planning, delivering and evaluating campaigns or activities, managing timelines, budgets, and multiple stakeholders to meet targets; with a track record of meeting and exceeding KPIs. -Strong communication skills and the ability to engage with and steward our supporters across a range of marketing channels. -Experience interpreting and analysing data to optimise marketing, fundraising or communication campaigns or stewardship strategies to improve performance and strengthen loyalty and trust. -Excellent interpersonal skills and can build strong relationships internally and externally with suppliers, agencies, and stakeholders to collaborate and deliver a high-quality supporter experience. -Experience in innovative thinking and creative approaches to enhance campaign performance and deepen supporter engagement. -Experience administering PO & invoicing processes, accurately tracking expenditure to ensure activities are within budget and supporting financial reporting. Mind is open to experience outside of the charity sector, transferable skills and learning in post, and we will welcome applications from candidates who may not meet the criteria exactly. About applying For more information about the role and its core responsibilities, download the full role profile below. If this sounds like the role for you, click "Apply Now". Please apply with a CV and covering letter or personal statement (no more than two A4 sides for each) which refers to the Person Specification. Mind are committed to providing reasonable adjustments throughout our recruitment process and we will always endeavour to be as accommodating as possible. We are also open to flexible working arrangements so please don't be afraid to speak to us about this at the interview stage, so we can explore what's possible. Interviews are likely to take place week commencing 22nd June 2026 and will be in person at our office in Stratford, London. Mind's equity statement Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please refer to the Role Profile while completing your application as candidates will be shortlisted based on how closely they match the essential criteria in the personal specification.
Jun 05, 2026
Full time
About the team Even though 1 in 4 people have mental health problems, most of us don't get the help we need. This has to change. We have big goals over the next few years. We're going to be fighting for mental health in a way we never have before. Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve. The Individual Giving team is focused on recruiting supporters to give a one-off donation or a direct debit to Mind. The team creates insight-led and creative fundraising campaigns and stewardship activities that acquire, retain and deepen engagement with supporters building long-term relationships that help deliver income for Mind. About the role Will you join us? We're recruiting 2 x Individual Giving Officer roles to join the team. As an Individual Giving Officer, you will support the Senior Individual Giving Officer in generating and delivering inspiring and motivating marketing and stewardship communications - as well as leading on delegated campaigns and projects, to build engagement with supporters and drive long term support for Mind. You will deliver marketing campaigns from beginning to end - from writing briefs and working with agencies and internal teams on media, creative, data, print, production, and fulfilment, to collating results and using data and insight to optimise activity and deliver a brilliant supporter experience. You'll be joining a team of friendly and passionate fundraisers, and you'll be supported to develop your skills and personal development plans in a wellbeing focused environment. The Individual Giving team is a part of the wider Mass Engagement team, and you will play a pivot role in helping the team to reach and exceed their target of raising over £23 million, so that Mind can fight for timely access to great quality care for all. This role requires a Disclosure and Barring Service (DBS) check. About you We'd like to hear from you if you have -Experience in planning, delivering and evaluating campaigns or activities, managing timelines, budgets, and multiple stakeholders to meet targets; with a track record of meeting and exceeding KPIs. -Strong communication skills and the ability to engage with and steward our supporters across a range of marketing channels. -Experience interpreting and analysing data to optimise marketing, fundraising or communication campaigns or stewardship strategies to improve performance and strengthen loyalty and trust. -Excellent interpersonal skills and can build strong relationships internally and externally with suppliers, agencies, and stakeholders to collaborate and deliver a high-quality supporter experience. -Experience in innovative thinking and creative approaches to enhance campaign performance and deepen supporter engagement. -Experience administering PO & invoicing processes, accurately tracking expenditure to ensure activities are within budget and supporting financial reporting. Mind is open to experience outside of the charity sector, transferable skills and learning in post, and we will welcome applications from candidates who may not meet the criteria exactly. About applying For more information about the role and its core responsibilities, download the full role profile below. If this sounds like the role for you, click "Apply Now". Please apply with a CV and covering letter or personal statement (no more than two A4 sides for each) which refers to the Person Specification. Mind are committed to providing reasonable adjustments throughout our recruitment process and we will always endeavour to be as accommodating as possible. We are also open to flexible working arrangements so please don't be afraid to speak to us about this at the interview stage, so we can explore what's possible. Interviews are likely to take place week commencing 22nd June 2026 and will be in person at our office in Stratford, London. Mind's equity statement Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please refer to the Role Profile while completing your application as candidates will be shortlisted based on how closely they match the essential criteria in the personal specification.
