REFUGE

Job Title: Building Compliance Advisor (Maternity Cover) Location: London-based. Site visits / Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London) Salary: £44,643 per annum (Inclusive of £3000 London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement) Contract type: Full Time, Fixed Term (12-14 Months Maternity Cover) Hours: 37.5 hours per week. Monday to Friday, 9.00am - 5.30pm Join Refuge and help keep our homes, workplaces and services safe and compliant. Please note, This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9, Part 1 of the Equality Act 2010 applies.p Refuge is the UK's largest specialist provider of services for survivors of domestic abuse and gender-based violence. We are looking for a knowledgeable and proactive Building Compliance Adviser to join our Property Services Team. This is an exciting opportunity for a property professional with experience of building safety, statutory compliance and property management to play a key role in ensuring our diverse property portfolio remains safe, secure and compliant. Working closely with operational teams, senior leaders, contractors, regulators and external partners, you will act as Refuge's in-house compliance expert, providing technical advice and ensuring the organisation remains informed and compliant with changing legislation, regulations and industry standards. About the role As Building Compliance Adviser, you will lead on building safety and property compliance across Refuge's portfolio. You will monitor statutory and regulatory requirements, maintain compliance data and certifications, update policies, deliver training and provide expert advice to colleagues across the organisation. You will also support the management of property agreements, oversee compliance reporting and returns, liaise with insurers and regulators, and help ensure robust governance arrangements are in place. The role combines technical expertise, stakeholder engagement and practical problem-solving, making it ideal for someone who enjoys variety and wants to make a meaningful difference. Key responsibilities Building Safety and Property Compliance Act as Refuge's corporate lead for building safety, fire risk assessment (FRA) compliance and wider property compliance matters. Monitor legislative, regulatory and industry developments and advise the organisation on emerging requirements. Update and develop property policies to ensure ongoing compliance and best practice. Deliver training and guidance to colleagues on building safety and compliance requirements. Support services to develop effective local compliance arrangements. Undertake property inspections and produce reports, recommendations and action plans. Maintain oversight of compliance certifications, records and documentation. Monitor compliance performance and provide assurance through reporting and quality checks. Provide technical advice and support on property-related issues across the organisation. Property Management Maintain and develop Refuge's property database. Ensure property agreements are centrally stored and effectively managed. Monitor key contractual dates and obligations and support proactive compliance with lease and agreement requirements. Supply Chain and Contractor Management Support or lead the procurement of consultants and contractors. Develop briefs, specifications and project requirements. Agree costs, programmes and contract terms. Monitor contractor performance and maintain effective supplier relationships. Support service teams with property-related projects and deliveries. Reporting and Governance Prepare reports for senior leaders, boards and other stakeholders. Complete property compliance and regulatory returns, including the annual NROSH return. Act as a key contact for insurers, providing property and compliance information as required. Collect, analyse and present compliance data to demonstrate statutory and regulatory compliance. Customer Service and Teamwork Provide a responsive and professional property support service to colleagues. Build positive working relationships across the organisation. Provide team cover where required and participate in out-of-hours emergency response arrangements. About You We are looking for someone who has: Experience of building safety, compliance, property management or a related field. Strong knowledge of statutory and regulatory property compliance requirements. Experience interpreting legislation and translating requirements into policies, procedures or operational practice. Experience managing compliance data, certifications and reporting. Excellent written and verbal communication skills, with the ability to explain technical matters clearly to non-technical audiences. Strong organisational skills and the ability to manage a varied workload independently. Experience working with contractors, consultants and external stakeholders. A proactive approach to problem-solving and continuous improvement. The ability to travel across London and surrounding areas as required. Why work for Refuge? At Refuge, every role contributes to supporting women and children who have experienced domestic abuse. In return, we offer a rewarding and supportive environment where you can develop your career while making a genuine difference to people's lives. We are committed to creating an inclusive workplace that values diversity, promotes equality and supports the wellbeing and professional development of our colleagues. Additional Information Closing Date: 09:00am 27 July 2026 Interview Date: 5 - 6 August 2026 This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9, Part 1 of the Equality Act 2010 applies.

Job Title: Duty Independent Gender Violence Advocate (Duty IGVA) Location: Lambeth, London Salary: £29,701.36 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement) Contract type: Full Time, Fixed Term Contract (Until March 2027) Hours: 37.5 hours per week. As part of this role, you will be required to participate in an out-of-hours on call rota. Operating hours of the service 8am- 6pm Monday- Friday with the expectation to work on some days 8- 4pm or 10- 6pm to cover duty shifts. We are recruiting for a Duty Independent Gender Violence Advocate (IGVA) who will be working closely with survivors of domestic, and other gender-based abuse to provide high quality independent support, guidance and advice to survivors across all risk levels and their children. In this role the Duty IGVA is a part of a busy team. The Duty IGVA will be the first point of contact for survivors who have been referred to the Gaia Centre by other professionals. The Duty IGVA also will be responsible for processing any self-referrals of individuals contacting the service and wishing to access support. The Duty IGVA will be responsible for responding to daily enquiries from partnership agencies, public and impacted individuals over the phone and email. In some circumstances the Duty IGVA will be contacting survivors directly to assess their level of risk and needs to ensure eligibility. The Duty IGVA will be responsible for carrying out and implementing safety plans and needs assessments. The Duty IGVA will ensure an effective handover of the case to the relevant team for ongoing support. The Duty IGVA will empower survivors by providing them with emotional, practical and personal welfare support. The Duty IGVA will ensure that survivors are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options. The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The job involves informing survivors of the full range of civil, criminal and practical options that might increase their safety. The jobalso involves working in a fast-paced environment. As part of this role, you will be required to participate in an out-of-hours on call rota. Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. Closing Date: 09:00am 21 July 2026 Interview Date: 30 and 31 July 2026

Job Title: Domestic Abuse Helpline IDVA (Domestic Abuse Helpline Independant domestic violence advocate) Location: Warwickshire Salary: £25,857.12 per annum Contract type: Full Time, Fixed Term (Until 30 September 2026) Hours: 37.5 hours per week This is an opportunity to join Refuge as a Domestic Abuse Helpline IDVA, supporting survivors of domestic abuse and their children, from the point of crisis, providing high quality independent advocacy and support. Referrals to the Warwickshire Domestic Violence and Abuse Service (DVSW) will come via a single-point-of-access Freephone telephone number, or email, from professionals on behalf of victim survivors and victim-survivors who want to self-refer. Referrals can come through any agency, or self-referral, and pathways are well established with all local statutory and support services including the police, social care, housing, health, education, mental health, drug and alcohol services and the voluntary sector. The DVSW service will accept referrals for any survivor living in Warwickshire, at any level of risk, on a needs-led basis. The Helpline IDVA will work closely with Refuge s community outreach service support workers, the MARAC team, deputy managers, and the refuge accommodation team. Refuge s deputy manager for the community outreach will manage the helpline worker alongside the outreach workers, taking overall responsibility for monitoring, reporting, and meeting outcomes across the community outreach support service. The Helpline IDVA s post is an exciting opportunity to work in a collaborative way across all referring agencies and therefore it is an important aspect of this job that the post holder has experience of working collaboratively with a range of other agencies. This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. Closing Date: 09:00am 23 October 2025 Interview Date: 31 October 2025

ob Title: Domestic Abuse Helpline Advisor Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London) Salary: £28,857.12 per annum, inclusive of London Weighting allowance if applicable Contract type: Full Time, Permanent Hours: 37.5 hours per week (As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts). Shifts are scheduled across a 24 hour rolling rota and we are unable to support specified non-working days (although shift-swapping is available). This is an opportunity to join Refuge as a Domestic Abuse Helpline Advisor to provide high quality practical and emotional support to survivors of domestic abuse and other forms of violence and abuse, including those at the point of crisis. Helpline Advisors are responsible for providing high-quality, empowering, emotional and practical support, assistance and information to women and those supporting them, who contact the Freephone 24-hour National Domestic Abuse Helpline, run by Refuge. Helpline Advisors deliver one to one support to women and those supporting them to ensure that they are provided with a safe, supportive and welcoming service, enabling women to understand their rights, make decisions and increase their options. The job involves working across multiple platforms including phone and live chat, to inform survivors of the full range of civil, criminal and practical options that might increase their safety. Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts. Closing date: 09:00am 13 October 2025 Interview Dates: 20,21 and 22 October 2025

Job Title: Domestic Abuse Helpline Advisor (Part Time) x3 Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London) Salary: £17,314.27 per annum, inclusive of London Weighting allowance if applicable Contract type: Part Time, Permanent Hours: 22.5 hours per week (As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts). Shifts are scheduled across a 24-hour rolling rota and we are unable to support specified non-working days (although shift-swapping is available) This is an opportunity to join Refuge as a Domestic Abuse Helpline Advisor to provide high quality practical and emotional support to survivors of domestic abuse and other forms of violence and abuse, including those at the point of crisis. Helpline Advisors are responsible for providing high-quality, empowering, emotional and practical support, assistance and information to women and those supporting them, who contact the Freephone 24-hour National Domestic Abuse Helpline, run by Refuge. Helpline Advisors deliver one to one support to women and those supporting them to ensure that they are provided with a safe, supportive and welcoming service, enabling women to understand their rights, make decisions and increase their options. The job involves working across multiple platforms including phone and live chat, to inform survivors of the full range of civil, criminal and practical options that might increase their safety. Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts. Closing date: 09:00am 13 October 2025 Interview Dates: 20,21 and 22 October 2025