This role will be: Outside IR353 months initially with a possible extension Hybrid 2 days per week onsite Case Management System is LiquidLogic and Controc which is essential experience needed. Your duties and responsibilities will be: 1. To ensure the systems are managed and maintained, which includes facilitating upgrades as per supplier roadmaps 2. To develop the systems as required by the service areas to ensure that they continue to meet the needs of the Adult Social Care Services 3. To review the systems as required to ensure that the service make the best use of the systems, that they meet their business requirements and supporting the services to use the full capabilities of the systems 4. To develop a clear understanding of: - The service area the systems cover and how they are used; - The business processes/procedures operating within the relevant services; - The statutory, management and operational requirements of the relevant service areas 5. To provide a source of expertise on the Adult Social Care Case Management Systems used within Adult Social Care from a business/end-user perspective and take lead responsibility for ensuring that Adult Social Care make the best use of the social care computerised systems available to meet their business requirements 6. To take responsibility for working with Systems Support Officers to investigate and resolve issues 7. To be involved in identifying the impact of any changes in practice or legislation on the systems, and to keep abreast of developments in systems 8. To take the lead for upgrades, which includes developing robust test plans and undertaking testing 9. To develop & champion business cases for new systems-related work including attending meetings with ICT suppliers 10. To document and manage change requests to the systems. Implementing and fully testing these changes in the test system before approval for set up in the live system by Systems Support Officers 11. To take on change manager/project manager role in terms of implementing new systems and enhancements to existing systems 12. To set up and chair user groups in respect for the systems Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Dec 18, 2025
Contractor
This role will be: Outside IR353 months initially with a possible extension Hybrid 2 days per week onsite Case Management System is LiquidLogic and Controc which is essential experience needed. Your duties and responsibilities will be: 1. To ensure the systems are managed and maintained, which includes facilitating upgrades as per supplier roadmaps 2. To develop the systems as required by the service areas to ensure that they continue to meet the needs of the Adult Social Care Services 3. To review the systems as required to ensure that the service make the best use of the systems, that they meet their business requirements and supporting the services to use the full capabilities of the systems 4. To develop a clear understanding of: - The service area the systems cover and how they are used; - The business processes/procedures operating within the relevant services; - The statutory, management and operational requirements of the relevant service areas 5. To provide a source of expertise on the Adult Social Care Case Management Systems used within Adult Social Care from a business/end-user perspective and take lead responsibility for ensuring that Adult Social Care make the best use of the social care computerised systems available to meet their business requirements 6. To take responsibility for working with Systems Support Officers to investigate and resolve issues 7. To be involved in identifying the impact of any changes in practice or legislation on the systems, and to keep abreast of developments in systems 8. To take the lead for upgrades, which includes developing robust test plans and undertaking testing 9. To develop & champion business cases for new systems-related work including attending meetings with ICT suppliers 10. To document and manage change requests to the systems. Implementing and fully testing these changes in the test system before approval for set up in the live system by Systems Support Officers 11. To take on change manager/project manager role in terms of implementing new systems and enhancements to existing systems 12. To set up and chair user groups in respect for the systems Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Your new role As a Mobile Technician, you will be supporting different accounts: diagnosing and resolving technical issues, providing support to users, and maintaining IT systems. You will be: Troubleshooting and diagnosing hardware and software problems. Setting up and configuring new devices and systems. Monitoring and maintaining IT systems to ensure optimal performance. Providing technical support to users, both in-person and remotely. What you'll need to succeed Active SC Clearance A Clean UK Driving Licence Experience with hardware and software Previous IT Experience What you'll get in return c£18 per hour (inside IR35) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Dec 15, 2025
Contractor
Your new role As a Mobile Technician, you will be supporting different accounts: diagnosing and resolving technical issues, providing support to users, and maintaining IT systems. You will be: Troubleshooting and diagnosing hardware and software problems. Setting up and configuring new devices and systems. Monitoring and maintaining IT systems to ensure optimal performance. Providing technical support to users, both in-person and remotely. What you'll need to succeed Active SC Clearance A Clean UK Driving Licence Experience with hardware and software Previous IT Experience What you'll get in return c£18 per hour (inside IR35) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
3-month contract (within scope of IR35) 35 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham City Centre to recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start. Our client is looking for an experienced 2nd Line Support Engineer with excellent customer service skills to assist their high performing team during a busy period of time. Please note, you will be working on site five days per week, this is non-negotiable. Key tasks and responsibilities: Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience. Resolve hardware and software related issues. Travel to the head of office and other local sites to assist with project tasks or resolve incidents and service requests. Delivery of technical projects including: Phishing Resistant Multi-Factor Authentication (MFA), lead and support the roll-out of phishing-resistant MFA across the organisation. BYDO Implementation (Bring Your Device Optimisation), oversee technical implementation and troubleshooting of BYDO solutions. Manage Contractor and third-party accounts, ensuring compliance with security protocols and best practices. Asset Refresh Programme, coordinate and execute refresh of the circa 140+ laptops to ensure staff have access to up-to-date, secure, and reliable equipment. Skills and experience required in order to apply: Previous experience as 2nd line IT Support Engineer. Expert knowledge & experience of hardware, software and mobile technologies. Ability/experience to break down an incident into technology and service components to methodically work to plan and deliver back restored service. Able to plan and manage resources and ensure deadlines are met. Experience of contract and vendor management. Experience using a Service Management tool to manage and record assigned service requests. Excellent customer service skills. You must hold a valid driving licence and have access to a car as travel is required between sites. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Oct 08, 2025
Contractor
3-month contract (within scope of IR35) 35 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham City Centre to recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start. Our client is looking for an experienced 2nd Line Support Engineer with excellent customer service skills to assist their high performing team during a busy period of time. Please note, you will be working on site five days per week, this is non-negotiable. Key tasks and responsibilities: Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience. Resolve hardware and software related issues. Travel to the head of office and other local sites to assist with project tasks or resolve incidents and service requests. Delivery of technical projects including: Phishing Resistant Multi-Factor Authentication (MFA), lead and support the roll-out of phishing-resistant MFA across the organisation. BYDO Implementation (Bring Your Device Optimisation), oversee technical implementation and troubleshooting of BYDO solutions. Manage Contractor and third-party accounts, ensuring compliance with security protocols and best practices. Asset Refresh Programme, coordinate and execute refresh of the circa 140+ laptops to ensure staff have access to up-to-date, secure, and reliable equipment. Skills and experience required in order to apply: Previous experience as 2nd line IT Support Engineer. Expert knowledge & experience of hardware, software and mobile technologies. Ability/experience to break down an incident into technology and service components to methodically work to plan and deliver back restored service. Able to plan and manage resources and ensure deadlines are met. Experience of contract and vendor management. Experience using a Service Management tool to manage and record assigned service requests. Excellent customer service skills. You must hold a valid driving licence and have access to a car as travel is required between sites. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.