Oracle Technical Support Analyst/Functional Consultant We are seeking an experienced Oracle Technical Support Analyst/Functional Consultant to provide specialist support across Oracle HCM and Payroll modules. This role will play a key part in stabilising the current environment, resolving a significant volume of tickets, and transferring knowledge to the existing internal team. Contract - 3 months Inside IR35 £500-£525 per day Hybrid - Ideally 2 days per week on site in Birmingham The organisation currently has over 200 live Oracle tickets, with many specifically related to HCM and Payroll. You will be brought in to rapidly assess, prioritise, and resolve these issues while ensuring the internal team gains the capability to manage these areas moving forward. Key Responsibilities Provide hands-on support for Oracle HCM and Payroll modules. Take ownership of a high volume of live tickets, focusing on resolution and prevention. Conduct root cause analysis and recommend long-term fixes or process improvements. Work closely with internal stakeholders and technical teams to troubleshoot and deliver solutions. Deliver structured knowledge transfer to two existing team members to ensure continuity. Support best-practice configuration and functional optimisation within Oracle HCM/Payroll. Skills & Experience Required Strong experience as an Oracle Technical Analyst or Functional Consultant. Proven background supporting Oracle HCM and Payroll modules in a complex environment. Comfortable managing and reducing high ticket volumes. Ability to communicate clearly with both technical and non-technical users. Experience providing training/KT to internal teams. Strong problem-solving skills and a proactive approach to stabilising system issues. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Feb 09, 2026
Contractor
Oracle Technical Support Analyst/Functional Consultant We are seeking an experienced Oracle Technical Support Analyst/Functional Consultant to provide specialist support across Oracle HCM and Payroll modules. This role will play a key part in stabilising the current environment, resolving a significant volume of tickets, and transferring knowledge to the existing internal team. Contract - 3 months Inside IR35 £500-£525 per day Hybrid - Ideally 2 days per week on site in Birmingham The organisation currently has over 200 live Oracle tickets, with many specifically related to HCM and Payroll. You will be brought in to rapidly assess, prioritise, and resolve these issues while ensuring the internal team gains the capability to manage these areas moving forward. Key Responsibilities Provide hands-on support for Oracle HCM and Payroll modules. Take ownership of a high volume of live tickets, focusing on resolution and prevention. Conduct root cause analysis and recommend long-term fixes or process improvements. Work closely with internal stakeholders and technical teams to troubleshoot and deliver solutions. Deliver structured knowledge transfer to two existing team members to ensure continuity. Support best-practice configuration and functional optimisation within Oracle HCM/Payroll. Skills & Experience Required Strong experience as an Oracle Technical Analyst or Functional Consultant. Proven background supporting Oracle HCM and Payroll modules in a complex environment. Comfortable managing and reducing high ticket volumes. Ability to communicate clearly with both technical and non-technical users. Experience providing training/KT to internal teams. Strong problem-solving skills and a proactive approach to stabilising system issues. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
3-month contract (within scope of IR35) 35 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham City Centre to recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start. Our client is looking for an experienced 2nd Line Support Engineer with excellent customer service skills to assist their high performing team during a busy period of time. Please note, you will be working on site five days per week, this is non-negotiable. Key tasks and responsibilities: Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience. Resolve hardware and software related issues. Travel to the head of office and other local sites to assist with project tasks or resolve incidents and service requests. Delivery of technical projects including: Phishing Resistant Multi-Factor Authentication (MFA), lead and support the roll-out of phishing-resistant MFA across the organisation. BYDO Implementation (Bring Your Device Optimisation), oversee technical implementation and troubleshooting of BYDO solutions. Manage Contractor and third-party accounts, ensuring compliance with security protocols and best practices. Asset Refresh Programme, coordinate and execute refresh of the circa 140+ laptops to ensure staff have access to up-to-date, secure, and reliable equipment. Skills and experience required in order to apply: Previous experience as 2nd line IT Support Engineer. Expert knowledge & experience of hardware, software and mobile technologies. Ability/experience to break down an incident into technology and service components to methodically work to plan and deliver back restored service. Able to plan and manage resources and ensure deadlines are met. Experience of contract and vendor management. Experience using a Service Management tool to manage and record assigned service requests. Excellent customer service skills. You must hold a valid driving licence and have access to a car as travel is required between sites. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Oct 08, 2025
Contractor
3-month contract (within scope of IR35) 35 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham City Centre to recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start. Our client is looking for an experienced 2nd Line Support Engineer with excellent customer service skills to assist their high performing team during a busy period of time. Please note, you will be working on site five days per week, this is non-negotiable. Key tasks and responsibilities: Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience. Resolve hardware and software related issues. Travel to the head of office and other local sites to assist with project tasks or resolve incidents and service requests. Delivery of technical projects including: Phishing Resistant Multi-Factor Authentication (MFA), lead and support the roll-out of phishing-resistant MFA across the organisation. BYDO Implementation (Bring Your Device Optimisation), oversee technical implementation and troubleshooting of BYDO solutions. Manage Contractor and third-party accounts, ensuring compliance with security protocols and best practices. Asset Refresh Programme, coordinate and execute refresh of the circa 140+ laptops to ensure staff have access to up-to-date, secure, and reliable equipment. Skills and experience required in order to apply: Previous experience as 2nd line IT Support Engineer. Expert knowledge & experience of hardware, software and mobile technologies. Ability/experience to break down an incident into technology and service components to methodically work to plan and deliver back restored service. Able to plan and manage resources and ensure deadlines are met. Experience of contract and vendor management. Experience using a Service Management tool to manage and record assigned service requests. Excellent customer service skills. You must hold a valid driving licence and have access to a car as travel is required between sites. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.