Job Title: Customer Experience Advisor Location: West Dorset Working Arrangements: Full-Time Office-Based - 5 days per week Hours: Monday-Friday 8:00-16:30 Salary: £28,000 - £30,000 - DOE CCP are proud to partner with a well-established, premium subscription-based business who are continuing to grow their structured customer function. They are seeking a Customer Experience Advisor to join during an exciting phase of expansion. This role sits at the heart of a high-retention, relationship-led environment where service quality, communication standards and customer loyalty are the core focus. The Role Manage inbound customer enquiries via email and telephone Process subscription lifecycle requests (billing queries, pauses, reactivations, plan changes) Maintain CRM/ticket accuracy and workflow discipline Apply structured communication standards across all written and verbal interactions Demonstrate strong telephone confidence and professionalism in all calls Handle sensitive or challenging conversations with calm professionalism Escalate appropriately and support the wider team in maintaining service excellence Contribute to ongoing improvements within the customer function This is not a high-volume call-centre role. It is a relationship-focused position where the quality of interaction matters more than speed. About You 2+ years' experience in a customer service role Subscription or e-commerce experience (essential) Strong written communication skills (essential) High level of telephone confidence Experience using a CRM/customer service platform Calm, organised and professional under pressure Comfortable working in a structured, office-based SME environment Based within commutable distance of West Dorset If this role is of interest and you feel you have the relevant experience, please apply online and we'll aim to respond within 72 hours. Alternatively, if you have any questions, please email .
Jun 27, 2026
Full time
Job Title: Customer Experience Advisor Location: West Dorset Working Arrangements: Full-Time Office-Based - 5 days per week Hours: Monday-Friday 8:00-16:30 Salary: £28,000 - £30,000 - DOE CCP are proud to partner with a well-established, premium subscription-based business who are continuing to grow their structured customer function. They are seeking a Customer Experience Advisor to join during an exciting phase of expansion. This role sits at the heart of a high-retention, relationship-led environment where service quality, communication standards and customer loyalty are the core focus. The Role Manage inbound customer enquiries via email and telephone Process subscription lifecycle requests (billing queries, pauses, reactivations, plan changes) Maintain CRM/ticket accuracy and workflow discipline Apply structured communication standards across all written and verbal interactions Demonstrate strong telephone confidence and professionalism in all calls Handle sensitive or challenging conversations with calm professionalism Escalate appropriately and support the wider team in maintaining service excellence Contribute to ongoing improvements within the customer function This is not a high-volume call-centre role. It is a relationship-focused position where the quality of interaction matters more than speed. About You 2+ years' experience in a customer service role Subscription or e-commerce experience (essential) Strong written communication skills (essential) High level of telephone confidence Experience using a CRM/customer service platform Calm, organised and professional under pressure Comfortable working in a structured, office-based SME environment Based within commutable distance of West Dorset If this role is of interest and you feel you have the relevant experience, please apply online and we'll aim to respond within 72 hours. Alternatively, if you have any questions, please email .
CCP are delighted to partner with a growing successful company who specialise in Debt Recovery and are a leader within their market. We're currently supporting them to recruit new Customer Service Advisors for their expanding specialist department at their Head Office in Truro. These roles will be office-based. As a Customer Service Advisors, you will be responsible for providing exceptional service by building strong relationships with customers, understanding their needs, and maintaining clear communication. You'll work closely with internal teams to ensure queries are resolved efficiently, customers receive accurate information, and every interaction reflects the company's commitment to excellence. Salary: £30,030 Bonus: Uncapped commission Hours: 37.5 Hours Per Week Monday to Friday, 9am to 5.30pm & required to work 1 in 4 Saturdays 9am to 1pm Start Date: ASAP Benefits: Company Pension, performance bonus, yearly bonus, paid company events & incentives. What You'll Need: + Excellent professional communication skills with the ability to maintain customer relationships. + Strong personable skills for positive and successful outcomes. + Have attention to detail with updating customer records with an accurate details. + Confident and Resilient with handling empathic conversations. If you're looking for a role where you can help and guide your customers, your driven and can handle a busy working environment in a company with exciting growth plans , please apply today! This opportunity is being recruited for by CCP and is being managed by Dan Green. If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 72 hours.
Jun 26, 2026
Full time
CCP are delighted to partner with a growing successful company who specialise in Debt Recovery and are a leader within their market. We're currently supporting them to recruit new Customer Service Advisors for their expanding specialist department at their Head Office in Truro. These roles will be office-based. As a Customer Service Advisors, you will be responsible for providing exceptional service by building strong relationships with customers, understanding their needs, and maintaining clear communication. You'll work closely with internal teams to ensure queries are resolved efficiently, customers receive accurate information, and every interaction reflects the company's commitment to excellence. Salary: £30,030 Bonus: Uncapped commission Hours: 37.5 Hours Per Week Monday to Friday, 9am to 5.30pm & required to work 1 in 4 Saturdays 9am to 1pm Start Date: ASAP Benefits: Company Pension, performance bonus, yearly bonus, paid company events & incentives. What You'll Need: + Excellent professional communication skills with the ability to maintain customer relationships. + Strong personable skills for positive and successful outcomes. + Have attention to detail with updating customer records with an accurate details. + Confident and Resilient with handling empathic conversations. If you're looking for a role where you can help and guide your customers, your driven and can handle a busy working environment in a company with exciting growth plans , please apply today! This opportunity is being recruited for by CCP and is being managed by Dan Green. If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 72 hours.
